Once again I have had a 5+ star visit. They are my PCP with my Aetna HMO insurance. Not only are the front desk employees kind, professional, and helpful on the phone, they are even better in person! Not sure why there would be negative reviews. I work a front desk in a very busy orthodontic office, and I know how hard of a job that is. Everything was in order for my visit, I was seen right on time, and the office continues to follow good COVID protocols. Shawn Plowman is quite honestly the best care provider (aside from my midwife) that I have had in my years of needing medical attention. He is thorough, patient, and very easy to talk to. My adult sons still see him - he established such a good relationship with them starting when they went to middle school. He is a guy's guy with them - which makes them at ease and comfortable discussing anything with him. That being said, he also is great at my own visit, so he knows how to relate to any gender or age group. Getting my yearly screening referrals that line up with my insurance was super easy. (And usually there is generally nothing easy about my HMO with Aetna.) If you made it to the end of this long review, thanks! It is pretty much the same as my last, but I felt it was time to once again thank these folks for everything yet again. read more

Optum - Ladera Ranch - Building entrance in Ladera Ranch - Family Practice Near Me - Ladera Ranch, California

I have been a patient of Dr. Mitchell Wainwright for the past 25 years. He and his staff is very accommodating and timely in getting back with a questions or request I may have. read more

I'm a 57-year-old who hated modern healthcare with its delays and depersonalization, so I stayed away for decades. That changed as I took my father to dozens of appointments over this last year of his life with Shawn Plowman and Mitchell Wainwright. They cared. They made themselves available whenever we needed, and they gave practical, nonbureaucratic advice and orders. It made a tremendous difference in dad's physical health and quality of life. Now I see PA Plowman myself. He's working to head off the same conditions dad suffered from being stubborn like me. Other aspects of the system still drive me nuts, but this Optum office in Ladera feels like what medicine should be. read more

Tried to change my PCP to a doctor at this location... I showed up on time, had completed all forms and consents prior to arriving and processed to wait 30 minutes in the lobby. When I asked the receptionist couldn't say whether or not I'd be seen in the next 10-15 minutes either. She blamed a new software system and said that another patient had to wait an hour for an urine sample. She asked if I wanted to reschedule.. NO! read more

I was sent by my main Optum in LN as they were booked and I was welcomed by Shawn as he over heard me checking in at the front desk - he said Welcome I will be taking care of you today . That was a very nice welcome and nice touch Shawn ! I was treated very nice by the front office girls as well. I didn't have but a 3 min wait and off I went from the clean office into my room with the really modern office. I was checked by my nurse assistant - Then Shawn came in and was very pleasant and professional at the same time - he asked how I was feeling - went over my chart online - it is nice going into another Optum as they can pull all your info right up vs going into a walk - in and you having to explain all back ground and meds - Shawn was very through and took his time to ensure I was received my meds I needed and was not allergic to any meds given un- like some other walk - in's that rush you in and out and don't take the time to ask (Are you allergic to ----- antibiotic ? ) Thank you for going over each Med and actually looking at my ears , nose & throat & listening to my chest ! Shows you care about people and patients and I thank you and the staff for getting me in today ! read more

Optum - Ladera Ranch - Very clean sanitary office that follows all Covid -19 protocols - - Family Practice Near Me - Ladera Ranch, California

We just left Optum Urgent Care. Dr. Shawn Plowman was amazing. He came out to see my 2 year old son in the waiting room and reassured us he would be able to help glue his small gash on his forehead. He was very caring and made sure to explain everything and make it as easy and painless as possible for toddler. It was our first urgent care visit with our son and first major injury so we we're definitely nervous and wanted to avoid a traumatic experience. He had me help keep my son calm and comfortable, the whole "procedure" took only 5 min! 10/10 would recommend him to any patient especially kiddos and worried parents. read more

Dr Shawn, Gloria and Yesenia are ALL amazing and caring individuals. This place is the best. I had to find an urgent care and took a chance coming to Optum. They all went above and beyond to help me with my reason for coming. I got better, more complete care than I did going to the ER. The people here truly care about their patients. I 1000% recommend Optum in Ladera Ranch if you need to find an urgent care. You can't go wrong. Thank you to all of you for your help ! read more

After a short delay it getting my results from an UltraSound, they were very proactive in following up with me & referring me to specialists!! Friendly front & back office staff !! The saga continues, I was told they put an urgent order in and I can go to any LabCorp to complete my blood work on Friday. So first thing Sat morning I go to LabCorp and they don't have the order in their system. So frustrating. read more

Liars. Not an urgent care. Rude front office personnel. Not helpful. Not compassionate. Such a waste of space of an office. Called before driving over - "Yes of course we can take you before 5 pm" Arrives to find the door locked. Called to be transferred where the woman who answered was so unkind for no reason. Kindness is free. Keep that in mind. read more

Awesome Awesome Awesome they were there for me when I tore my hamstring back in November and just found out they are in my network. Officially moved over for my primary. Couldn't be happier! Absolutely appreciate Dr. Shawn Plauman read more

Everyone at OPTOM Care is wonderful. Doctor Shawn Plowman and Mitchell Wainwright are awesome. Friendly, Honest and Professional Health Care. The ladies(Alexa, Cecilia and Gloria) upfront are great. We still miss Doctor Klein. read more

Optum - Ladera Ranch - OPTUM Care - Alexa, Cecilia and Gloria - Family Practice Near Me - Ladera Ranch, California

Stay away. Went to urgent care with chest pains and elevated blood pressure. After waiting 30 minutes was told to go sit in the car and wait for an TeleDoc appointment! Even worse, this is my primary care physician. Last I checked, can't take a pulse or listen to a heart via a zoom call. Total disbelief. read more

I showed up Friday night after work for a walk in request to see a dr. The receptionist had a difficult time spelling my name, and after she fumbled through the computer system she informed me i am not in their group. Which is strange because i receive letters from Optum all the time with approvals. Since my issue was a simple one but requires a doctors prescription i said i would pay cash for the visit and she said i couldn't. I have never experienced that. I have always had the option at a walk in to pay cAsh. She did tell me there was an urgent care by the McDonalds but didn't give me a name. That was sort of nice of her i guess. After wandering around a parking lot i found AFC. I saw a dr in 10 minutes got my prescription filled there and was home within an hour after waking in. I suggest staying away from Optim. Very strange rules there. read more

If I could give a zero, I would. They advertise themselves as urgent care, but they are not. Don't even waste your time if you need immediate assistance. You will be lucky to get a telemed appointment with a PA at a later time. Even though my Optum doctor recommended I get my vitals checked with them, I could not see ANYONE until a telemed appointment with a PA. I asked them how that was different than the phone call I just had with my primary care physician. They could not say. They just kept repeating they were not turning me away for care. Yes, you are if I can not enter the building and you won't check my vitals, AS MY DOCTOR INSTRUCTED. I am over 60 and Covid positive with chest pressure. Went to AFC and got into to have my vitals checked. read more

Terrible office made me stand outside for half an hour with a fever due to a meeting that went past my appt time. When I was pregnant with my last child I came in 3 times to try and heal a cough and they googled how to help me and failed. I ended up in the ER with lack of oxygen to me and the baby and my GP never showed up to check me into the hospital. My OB drove an hour to check me in at 3am. Worst place ever!!!! Writing this in their waiting room. I have had billing problems 3 times from this office. They won't let you back before paying the copay, one of the doctors there is my GP, and I have an HMO - should never ever receive a bill! So I had to call my insurance company, who then called, my medical group, who then called the office, who was then directed to the billing department - all while I am sitting on the phone. A 2 hour process each time to erase a very stupid mistake. read more

Disappointed yet again called to refill prescription and when called to chase for update advised refill refused by doctor yet no follow up call made to advise of this or arrange appointment finally cutting cord and moving on! read more

Advertised as an urgent care and we showed up around 10:30 only to find a sign on the door saying they don't take walk ins until 1:30. Called twice before then and no one told me to try and make an appointment. Do not go here thinking it's an urgent care. read more

Don't ever go here!!! The front desk is the rudest I've ever had the displeasure of interacting with. The ladies routinely mess up the paperwork (even losing your records of medication!). The last time the lady raised her voice and told me it was my fault that they didn't fill a prescription correctly and then hung up on me! You can't even imagine how unprofessional and mean this staff is. Avoid this at all costs! read more

I want to post this because I feel OptumCare in Ladera (urgent care) has gotten a bad rep and they are deserving of this great review. I called OptumCare yesterday because my son's pediatrician wasn't available to see my son immediately and was having me wait until their walk-in clinic hours (in 7 hours, which to me wasn't acceptable, especially when I was genuinely worried about my son's health). The front desk was super friendly when I spoke to them and even more so in person. They were very accommodating and kind. The level of care from Dr. Shawn was better than most doctors I've ever seen... I was beyond impressed. He was truly passionate about getting my son better and I loved the fact that he was educational and explained everything to me. Dr Shawn said my son should be good and to make sure to hydrate him and get something in his tummy. He was all better for the last 24 hours but all of a sudden, Unfortunately, my son's fever spiked again this evening... I was surprised that when I called they let me talk to DrShawn directly and he walked me through everything I needed to do to save me a trip to see him. He sent a prescription and I'm hoping he'll be feeling better soon. I asked for a note to give to his school so he could be excused and they said sure come and pick it up right now if you're able to. I spoke to the doctor when I got there (as he was at the front desk) and he seriously is the best! I mentioned to him in the front desk girl that they don't have the best reputation online or with the Ladera Ranch moms but he had mentioned that they have made some positive changes and made much progress forward and it should be only upwards from here. I've been 100% satisfied with their care even more so. I highly recommend this urgent care and especially Dr. Shawn. Thank you for taking such great care of us! It's hard to find physicians like you! Appreciate more than words can say. read more

Run! Run away fast! Prior patients of Dr. Andrew Klein, run away from the new "Optum" or "Optimum" medical located in Ladera Ranch. The front office staff is SO rude, so unprofessional, it actually took me a minute to realize I am the patient "aka Customer" and WTF are they thinking talking to me like this. They talk over you, interrupt you and then proceed to diagnose me over the phone. Are you a nurse? A PCA? A doctor? No, you answer the phones and schedule the doctors appointments and possibly file. So unbelievable surprised that a customer would be treated like this. But, as I said im the customer and I'll take my business else where. read more

STAY AS FAR AWAY as you can! I went here because I had a scrape that was infected. The "doctor" who saw me asked what medicines I was allergic to -- and she wrote out a prescription. I went to the front office to ask if they could call my prescription into the pharmacy and she said, "no, because she's not in the system". Turns out the woman gave me a medication in the same family of the ones I am allergic to so I broke out into hives, became nauseous, dizzy -- in short, instead of making me better, I was more miserable. I called the office and went back the next morning and when I told them what happened -- they totally gave me the run around. I kept asking for the name of the "doctor" who saw me and one of the other "doctors" told me that she wasn't a doctor and that she was an assistant. No wonder she "wasn't in the system". I checked my prescription bottle and the name of the doctor was that of a man - NOT the woman who saw me. The new doctor I was talking to kept telling me that the medication was not the same one I was allergic to. I called our family pharmacist and she told me that while the medicine prescribed to me was not the one I was allergic to -- it has the same effect and my doctor should have known that. Well, if a real doctor had seen me and not a woman who was using another male doctor's pad had seen me --- that might have been the case. I went back to the Urgent Care clinic and no one wanted to talk to me. One new doctor just blew me off - said I needed to calm down - and took the business card of the office that I was holding in my hands away from me. Then the front desk asks me for another $45 co-pay so they can give me the right medicine. I'm complaining to the medical board. It's bad enough that they have people who aren't doctors seeing patients -- and writing prescriptions on pads of other doctors -- but they don't care at all about the well being of their patients. If I were in their shoes, I would have done anything I could right away to make sure that the patient that was having an allergic reaction didn't collapse! read more

Today was a great physician's appointment with Dr. Cuenca! I was nervous about my yearly lab results but Dr. Cuenca explained everything thoroughly. This was my 2nd visit to OptumCare in Ladera Ranch-Office is consistent and clean, friendly caring staff and Dr. Cuenca's compassion for patient care is clearly present. He takes his time answering any questions I have and I'm very pleased with the location and wait time. I highly recommend this office for providing the highest quality of service in South Orange County. read more

I saw PA Shawn today for trigger points in my back. He was the best, he knew exactly what I was talking about and had a solution. Great doctor, friendly and very knowledgeable. The front desk was also great! Very good team, thanks guys. Ken read more

The only reason why I am not giving this place ONE star is because the MA (whatever his name was, was actually amazing and good, he had good rapport skills) This place looks clean and is pretty big inside, with plenty of exam rooms, but nothing about it really stands out. Except for mixed matched coffee tables. The staff is OK, not horrible, but they were not friendly upon entering the office. I felt like I was intruding their space when I walked in to sign our names on the sheet of paper. But whatever, its the doctors that I am concerned about. Ok, here is why I WILL NEVER EVER come back to this office again: 1. We had an appt for 9:15am and was asked to come in early to fill out forms. No problem, we got there at 9am. It took me less than 10mins to fill it all out and we waited for our appt. We did not get called in till 10:00am! And the doctor did not come in till 10:30 (are you serious? Fine, I get it, doctors get busy, front desk may have over booked) 2. The doctor comes in, DOES NOT EVEN look or touch to see if there was any problems, didnt show any signs of honest care. We asked for flu mist, and the doctor said "Let me check our other locations and I will be right back" The only person that came back was another MA (only 3 mins after the doc walked out) to say that they had no flu mist. One, no one made such calls, they were already set to tell me no flu mist and two, I had a question I wanted to address the doctor, but she never came back. RUDE RUDE RUDE. I suggest that if you do come here, see any other doctor besides DR. MONINA GEDA. read more

Worst doctors office ever! Not only is Dr Gebhardt no longer with this office (he probably came to his senses and realized that the office staff is a bunch of rude, nasty ladies) they also don't inform you if your PRIMARY CARE doctor leaves the practice. They try to give you the run around for them dropping the ball- ridiculous. They don't contact patients who have X-RAY and CT Scan Results sent to a doctor who isn't even here to receive them and let them know "hey your doctor isn't her, but here is how we can help....." The front desk ladies are BEYOND RUDE. They don't make eye contact and they don't listen to anything you say. We were constantly repeating ourselves. And they have natural RBF... It's a joke that a doctors office- a place that is suppose to help the sick and injured can lack so much compassion and respect. I would avoid this place at all cost. read more

I'm the type that loves to talk about awesome service because in my profession I like to exceed client's expectations. I also felt compelled to at least alert others about Ross Medical, possibly save you from a bad experience. Of course not everyone will encounter a "bad" experience here otherwise they would not be in business! I have also taken into account that at least on Yelp, there are mostly strongly negative reviews... Dr. Kline is one of a key physician at Ross Medical, I was really troubled by my experience with him and the staff. I will note however that one of the billing / receptionists said she felt bad for how my situation was handled. During a transitional (cross-country move) I came to see Dr. Kline as new, primary care doctor. Dr. Kline missed his calling; he really should have gone to law school as he was unable to come to terms over a $40 bill disagreement. I was given one price before coming in and another while I was there. Ironically, my neighbor told me the identical story so this tells me they are more concerned about billing rather than medical care. The point is this; I was in a situation that I needed medical care blood pressure medication and gout. I was standing up for the principle of the situation and watching Dr. Klein tell me that the rent for his offices was incredibly high, he still had student loans to pay off and as he looked out his window he told me he had kids to get home to. All in one encounter - he is not a caring human being much less a reputable physician. I could not believe what I was hearing come from a the physician in front of me. Hopefully you will have a better experience! I just felt compelled to share this; as people should be made aware over his behavior and lack of good judgment / commitment to patients. read more

Worst experience! Stay away from this place. The staff was very rude and irresponsible. Before I went to the office, I called and asked if they take my insurance and was assured they do. After I visited the office, I got the bill and they do not take my insurance at all. when I called, the staff was very rude and told me that it is all my fault that I believed them and I should have checked myself. I should have checked, but they could have told me in a nicer way. Besides, I got this bill from them with BOLD writing on it says "WE KNOW YOU HAVE BEEN HERE, WE HAVE YOUR SIGNATURE, YOU NEED TO PAY". And I am not even that late on the payment. Go there only if this is the way you want to be treated. update: check out their BBB rating, it is "F", not sure if it gets any worse than that. http://www.la.bbb.org/Business-Report/Ross-Medical-Group-100031652 read more

This office sucks. Klein is good but the other Dr Leong has a bad attitude. The place has gone down hill over the years. Leong needs to work on his people skills. I will be switching offices as this one is kit good in my opinion. read more

Dr. Kelly Gee is possibly one of the worst doctors i have ever encountered. She gave me a prescription and I took it as directed and i called back saying i needed a refill and she told me I used the medicine too fast and wouldn't explain how using the medication as directed results in me being told i used it too fast and refused to refill. Then, ended it all off with hanging up on me! I think my review speaks for itself but if you haven't gotten the message, stay away from the so called doctor Kelly Gee!!!!! if i could give her 0 stars or even negative I would without a doubt in my mind. She makes optumcare seem like a joke read more

I arrived to work today and my back started spazzing. Couldn't endure the pain and discomfort very long so I called to try and make an appointment. I was immediately asked to be on hold and then a few minutes later was told I had to walk in and see a physician assistant. I get in and get my prescription sent to my pharmacy. I made sure to specify my pharmacy by its street address so there is no mix ups. I get to the pharmacy and it's not there, they sent to the wrong one. Had to call the office, wait on hold for 5 minutes and my cell battery dies requiring me to go home in pain and no meds. Made my call to the office and was placed on hold again then spoke to someone that assured it was resolved. Aching and in pain I drive back to the pharmacy to find out they sent it to the wrong pharmacy. ...again. While at the pharmacy I called them back was put on hold. Irritated, I hung up and called back to let them know I was done waiting and I wasn't going back on hold. TIP #1: Never allow them to put you on hold. If they're too busy, then they shouldn't pick up the damn phone or they should get a machine. TIP #2: To achieve best results/service, be sure to take down the name of the clerk you speak with and remind them you got their name. (I was able to get immediate assistance) This office lost its "go to" status with me. Never again... Doctors and PA are great. Just the staff are schmucks and can't get it together. read more

I went in to OptumCare over the weekend with my two kiddos. Dr. Zimmerman is the nicest doctor I have ever met and also did a thorough assessment. He's great with kids. I will definitely be back if I need to see a doctor again. The girl at the front desk was polite. I read several reviews that said a girl at the front desk was rude, but this girl wasn't rude. Highly recommend! read more

I wish I could give negative stars. My mom went to this urgent care today and was berated by the receptionist named Tina. They turned her away and she had to go to the ER for a cough. Horrible place, and one horrible receptionist. read more

I went to Ross Medical urgent care this morning (a Sunday). I arrived about five minutes before they opened and I was third in line. The front desk staff was attentive -not overly friendly, but I wouldn't have been in the mood for chit-chat anyway. I filled out all of the paperwork and was called back around 9:25. I saw the PA right away. My issue was pretty straightforward - strep throat that wasn't improving with the antibiotics my regular doctor prescribed. I was able to get a new prescription quickly and was out of there in no time. They sent the prescription right over to CVS and it was there when I arrived to pick it up. Easy peasy. The office was very clean and seemed to be well run. For a Sunday, I was in and out much faster than I anticipated. And, it is very convenient for me since I live in Ladera Ranch. Bottom Line: I would definitely go back again. read more

Never been in and out of a doctor's office so quickly. Went to get a vaccination and the staff were super helpful and booked me through checking-in. Unfortunately, the nature of my visit did not require me to interact with any of their physicians, so I can't comment on their ability, but the front and back office staff are really great. read more

I've been to this office more than once the doctors are all very nice in particular had a pleasant experience with the nurse in the back office Jason... He helped lower my anxiety during my last visit. I get a little white coat syndrome. he seems to genuinely care about my well being and is very knowledgeable with a calming disposition. I appreciate the care and would recommend this office to my friends and family. read more

Really nice staff and the wait times have been awesome both times I've been! Love the doctor he was super sweet!

Shawn Plowman, PA is awesome! Went here to utilize the urgent care for a busted finger. Shawn thoroughly explained step by step while we went from X-rays to stitches. read more

My family and I cannot say enough good things about Shawn and the service we have received here. He always demonstrates exceptional bedside manner followed with quality medical counsel and care. Having three children we have been in many times over the years and found Shawn to be a tremendous asset to our family every time (including my recent trip in where I needed his help to treat a nasty "sting" from a sting ray). I highly recommend Shawn and the team. read more

I am writing to give a shout out to Gloria A. In the front office for her help in communicating my needs to my doctor and nurse. I also am so grateful for the wonderful care I get from DR. Wainwright and his nurse Marissa. I am so happy that I go to Optum Care. It's a great place to get excellent t care and feel taken care of. read more

Went there about two years ago, the front of counter staff are as other people commented very interested in each others lives, people walking in come second, get a strange look if you actually say you have an appointment and quickly indicated to put your name on the relevant clipboard. Then when you sit down they call you back over to ask about your insurance, not really organized or polite, always a wait there, shame but each time I have had to go its been the same. The doctor (Gida) was nice but never actually wanted to look at the problem area on me, basically no physical exam. My wife dropped in earlier this year to see the doctor and was told by the staff in front she was no longer with them, oh thanks for letting us know, so she was told you are not a patient with this practice anymore and we don't accept your insurance. Wow didn't even give her a sucker lollipop...! No interaction skills at all and lousy service. I also agree with other reviews about money, they wanted money once as my insurance wouldn't go through, nope cannot see the doctor unless you pay first, hell your leg could drop off but money first. Then they overcharged me and had to wait for one of them to stop chatting to give me a refund. Shame. read more