Again providers today 06/19 were amazing! I brought my sister and her friends, their nurse David and Sandy were amazing! Helped me with them and even talked to them so I could get my info through. I appreciate how kind and nice they treated my girls. read more

This place is terrible. I came in on a day when there were no other patients waiting and still ended up sitting there for 25 minutes. The staff moved incredibly slow while doing nothing, seemed completely disengaged, and provided no sense of customer service. Overall, it was a terrible experience. I would recommend going somewhere else. read more

AFC Urgent Care Ladera Ranch - Urgent Care Near Me - Ladera Ranch, California

Not sure why I torture myself...back again with an appointment. Waiting to be seen 1 hour for a simple sports physical. Last time it was "complicated patients" ....wonder what it will be this time? read more

Just went to get my results for a tuberculosis test. My card told me to return today at 2:10 by the latest. The front desk worker had told me to come to the back but I was greeted by the NP Genesis who decided she wanted to reprimand me and my time management skills as this won't "fly in the medical field," (as I'm getting the test for my last year in nursing school). She started off by referring to me as "my love" and proceeded to say she's "going to be nice when she tells me this." I explained my card said 2:10 and i apologized for being late, but if I had to get another test done I wouldn't have thought twice about it. After using me as her personal stress reliever she said she would pass me even though I was late. Now looking at the return reminder card, the 1 before the 2:10 was not eligible for me to have seen it. But I guess no one can make mistakes anymore. I'm very disappointed but not surprised at the unprofessional behavior. It was obvious she brought me back so she could make me feel bad without anyone in the waiting room able to see! Hope you feel better Genesis read more

AFC Urgent Care Ladera Ranch - Urgent Care Near Me - Ladera Ranch, California

This place is worse than a disgrace. Worse than. It needs to be shut down immediately. We walked in and there was no doctor! No one on duty! Then my wife called out for help for someone on duty to help our daughter who fell and someone strolled out and I mean strolled after a minute of my wife calling and said "yes" no one is here the doctor is on lunch! Go to the hospital! Who owns this place. Need to look into the owner, who funded it, and if it is a legal operation. It's too weird. Really. It's eerie!! Very odd place! Look at the other reviews. We will never, ever! Go back. Scary world and these kinds of establishments reinforce that fact. Get me out of this state. read more

I never leave a review but this place truly deserves this one. Last night I rushed my boyfriend to this place with a deep cut on his finger. They close at 8p and we arrived at 7:45p. When we got there, we had two men that should NOT be health care workers. Without any compassion, they turned us away because they already had a patient they were treating and we would have to wait 20-30 min and they closed at 8p. We told them we'd rather wait and they told us again that they had another patient and to go to the ER just down the street. Their attitude was not only unprofessional, rude, but a disrespect for the industry they are in. Healthcare is CARE, it's being sensitive when someone is in pain. They showed no remorse. They should be ashamed of themselves to call themselves healthcare workers. Also, if you close at 8, serve our community until 8!!! If not change your closing time to 7:30 so you can serve a patient waking in within your hours of operation. And turn off your "open" light if you are no longer taking patients. The way they treated us last night reflects the type of care they give. Hard pass. I will never go to this establishment again. read more

I showed up here around 7:45PM last night with a really nasty slice on my hand. They close at 8PM. When I walked up to the front desk and asked to be seen, they informed me that they just had another patient with a cut come in. The guy with purple hair was extremely rude and says, "we're working on that patient right now, the wait would be around 20 to 30 minutes and we close at 8, the ER is right down the street". I told them that was fine and that I'd rather wait instead of sitting in the ER all night. They immediately got annoyed and said again "wellllll.... But we close in 15 minutes". The looks on their faces and unprofessional attitudes were all I needed to see. Ultimately they turned us away with zero regard for the injury or amount of pain i was in/gash on my hand. They didn't care and obviously just wanted to get out of there on time. Off to the ER we went. Why have a sign that says you close at 8PM if you are going to give people grief when showing up 15 minutes before closing time? Do NOT go to this place. read more

I came in because along with flu-like symptoms, I was starting to have difficulty breathing, so I wanted to specifically be checked for pneumonia. I was 10 minutes early for my appointment and there were two other patients who had been waiting; overall, seemed pretty slow! It still took me an hour to see the provider. This always boggles me because the provider only sees you for a few minutes, so what else are they doing? Doesn't seem very urgent to me. Anyway- the provider listened to my lungs and said I didn't have pneumonia. When I asked for an xray to confirm, she said she didn't want to waste having me exposed to the xray radiation since she could already tell. A couple days later, with my symptoms worsening, I went somewhere else for a second opinion and they confirmed I do, in fact, have pneumonia. Is it possible I could have not had pneumonia and then developed it? Slightly, but probably not since I had 100% of the symptoms when I came to AFC. Ultimately, it's not just the time or the money, but how hard it is to bring yourself out of bed being this sick and then only prolonging the recovery. read more

David was amazing! Very friendly and lighthearted. He's fantastic at needles, he has a very light touch and great personality.

I had a really great experience at AFC Ladera Urgent Care. The front desk staff, especially David, were incredibly kind and helpful from the moment I walked in. I had multiple issues going on and he took the time to carefully write down all of my explanations and concerns with so much patience and understanding. Dr. Parisa was also amazing. She was very knowledgeable and was able to quickly diagnose the issue right away. She explained everything thoroughly and clearly, answered every question I had, and was extremely sweet and reassuring the entire visit. She even took the time to write a note for me when I asked without hesitation. Everything was handled efficiently and professionally, and I really appreciated how smooth and quick the whole experience was without feeling rushed out by her. Thank you to David and Dr. Parisa for making what could have been a stressful visit such a positive experience! read more

I came in with a bee sting that had my entire arm swollen and a large brown spot at the sting site. I was told they only saw patients by appointment. The waiting room was empty. I don't k ow why they are calling themselves an "urgent" care. If you need urgent care go somewhere else. read more

David D made me laugh even while in pain! Staff has always been amazing here! It's my go to!!

Needed fast help and they took care of me right away! Highly recommend this spot, staff is super helpful and friendly! read more

great experience david and erica were great easy check in and in and out in an hour I'll definitely be coming back great staff and clean read more

I had a great experience at American Family Care Urgent Care. The service was very nice and friendly, and they helped me get through everything really fast. Special thanks to Dr Parisa, Shadi, and Hishem for the great service! read more

David and Fady were really helpful during visit. They were very professional and very friendly.

My complaint not about medical but the UFC finances careful they duplicate charges after few days from your visit and if you don't have your receipt you don't have proof so I learned my lesson always holding printed receipt, this time after a week from my family visit charged my credit card when i called complaining they went back & force then cane back oh its a copayment charge for a visit insurance didn't approve August 18th 2024 & we are in 2026 And when i said I didn't & will not authorize this transaction i heard arguing repeatedly then said someone will call you back but no one did And i had to call my bank to stop UNAUTHORIZED FRAUD transaction read more

David, Daisy, Parisa and Jocelyn are all super nice and knowledgeable! Make everything smooth and easy

I came in hopeful that this location would provide a positive experience, but unfortunately my interaction with the front office staff fell short. When I arrived, the front desk staff member did not acknowledge me, despite my standing directly in front of her. She continued a side conversation with someone in another room and, once finished, remained seated without greeting me or letting me know she would be with me shortly. I had to initiate the interaction to move the process forward. I am new to the area and brought my child in because they were sick, so I chose the closest urgent care option. Had the situation not been urgent, I likely would have left. After completing the paperwork, I returned to the front desk and again was not acknowledged. When she did engage, she requested payment without any greeting or explanation. When I mentioned that my insurance card had not been captured and asked if she needed a copy, the response was a brief "sure," without much engagement. The patient coordinator who called us back was friendly, and the provider was fine. However, overall the experience did not meet expectations. Empathy and basic courtesy are especially important in a healthcare setting, where patients may be ill and parents are often stressed and exhausted. While we did receive care, the overall patient experience fell short of what I would expect. read more

Excellent visit. The check in was easy, the clinic was clean, and every person I interacted with was professional and courteous. Specifically, Daisy, Jaelyn, Pansa, and David who were thorough, but timely, and made the process easier for me to bear. I highly recommend their services. read more

I had an amazing experience with at the AFC Urgent. The staff was amazing especially Daniela, David and Tyler. They were all really friendly and helpful... read more

Seen NP Vlad and was very happy with experience. Front office stuff was very friendly and answered All my questions. Will be back thank you

I called in and spoke with Denise. She help me set up an appointment very quick and easy. When I got there David D. welcomed me really friendly and guided me through the process and answered all the questions I had. The PA Parisa was amazing! She went above and beyond to make sure I was cared for. These people are amazing and I truly recommend this clinic. It is a family atmosphere and I love it here. read more

Showed up at open and waited for the front desk girl to let me check in. Some other woman came in after me and jumped the line. Lady at the front was rude and didn't prioritize at all. I won't be coming back. Edit: they gave me my money back and I left. I asked the girl at the front why she didn't prioritize and she admitted that she wasn't paying attention. Even though I went up to the desk and let her know she didn't inform any of us that check-in was open, she was super rude about it. Avoid this place at all costs. After reading other recent reviews, it's very clear that the problem is common at this location. The desk staff is terrible and doesn't care about the constituency. read more

Avoid this urgent care at all costs if you're looking to get USCIS paperwork done. They advertise that they handle immigration medical exams, but it's completely false advertising. We scheduled an appointment specifically for this service, and when we arrived, we were told the doctor actually lives in Kansas and doesn't even work in this office. Instead, we were informed that our paperwork would be "sent out" to a different doctor (Dr. Lee) at another office in Anaheim to begin the process. What a complete waste of time. To make matters worse, the front desk staff--especially David Ma--was dismissive, refusing to acknowledge any fault. No apology, no accountability, just excuses. The listed civil surgeon, Dr. DeLuna, is not even on site and apparently "remotely" oversees the office. If you're expecting to meet a qualified doctor and have your paperwork processed efficiently, this is not the place. Be warned--they do not have a doctor in the building, and they'll waste your time while offering no real service. Do not fall for the misleading info on their website. read more

AFC Urgent Care Ladera Ranch - Urgent Care Near Me - Ladera Ranch, California

Highly recommended AFC. Staff and doctors are kind and knowledgeable. Service is timely and efficient. My whole family, kids included have visited here for one reason or another and all appointments have been great. They are an asset to the community and we are lucky to have them in Ladera. read more

Walked in with our teenager for a school athletics physical exam. The front-desk team was courteous and efficient with our sign in process, and the medical professionals who conducted the exam were also kind and effective in their service and communication with us. read more

I was so impressed with the staff and my experience at this facility. The staff and doctor were so welcoming and helpful. The office is lovely and inviting. This was my first time visiting and I'll definitely be back the next time I am in need of medical attention. I would recommend them highly. read more

I fell and cut my elbow pretty bad. They took me right in and fixed me up. Everyone I dealt with was very kind and helpful. Karine, Shadi and Dr Parisa are awesome!!! Thanks for taking great care of me. read more

Waiting time was fast. I saw PA Layla. She listened to my concerns about my injuries & was quick to recommend a course of treatment. After seeing her I saw nurse Manny. He was very personable & quickly cared for my wounds. I would not hesitate to go back for any injuries and/orailments I may have. I would highly recommend AFC to everyone. read more

clean waiting room, fast service, and doctors that care. they set up my bro with a nice bandage after spraining his foot and he felt very comfortable. happy to come back when necessary. read more

Review for Parisa Shirkhani Parisa Shirkhani is an outstanding medical provider. She has always cared for both my daughter and me with genuine kindness, patience, and compassion. From the very beginning, she made us feel comfortable, heard, and truly supported. She is especially wonderful with children. My daughter absolutely loves her and gets genuinely excited every time she sees her, which says so much about the trust and warmth Parisa creates with her patients. Her gentle manner and loving approach make a huge difference. Parisa consistently goes above and beyond in her work. She takes the time to help patients find real solutions, explains things clearly, and truly cares about helping people feel better. You can tell she is passionate about what she does and deeply committed to her patients' well-being. We are incredibly grateful for her care, dedication, and heart. She is an exceptional provider, and we highly recommend her. read more

David was an excellent medical assistant during my TB test. He was very friendly, had a great sense of humor, and made the whole experience comfortable. The process was quick and smooth. I really appreciated how easy he made everything--highly recommend! read more

David D, Your amazing!! Even though I didn't feel great he made me feel better!! he has such a great attitude and positivity!! Such a king! Definitely felt heard!! Thank you! read more

I returned to AFC urgent care this evening because I wasn't getting better. Even though I didn't have an appointment, I didn't have to wait long. The xray technician was fabulous and communicated really well. I love Parisa. She was so thoughtful and thorough. Went across the street to CVS and picked up my 3 prescriptions and couldn't be happier. read more

Super unimpressed with AFC. I've heard not so great things but decided to give it a try myself. It was quiet with only 1 other patient there, and I still feel like I was not given the time of day. I went in on suspicion of having strep throat. I had all the symptoms, and 2 other members of my family currently have it. My rapid test was negative, and the Dr sent the nurse in to tell me and release me. He didn't even come back in to discuss. I went to another urgent care and tested positive. While I understand rapid tests aren't always accurate, considering I had the symptoms and there are others in my household with it, the Dr could have taken the time to come back in and discuss or possibly suggest a throat culture to send out as rapids aren't always accurate. Needless to say, I won't be returning to AFC. read more

I was able to get an appointment very quickly. Easy check in and paperwork done online beforehand. Good quality care and high quality technicians. Very happy with my experience with David and Parissa! read more

I normally haven't had issues with this Urgent Care but today, unfortunately I cannot say the same. I scheduled an appointment for my husband to get a visit and that would possibly be leading to an x-ray. The front office staff was very unhelpful and had said that we needed an x-ray referral from a doctor. I let her know that we didn't have the referral and that we just wanted to be seen then she had an attitude and said "the doctors going on lunch at 12" I let her know that I had already made an appointment and she was being very unhelpful to the point where I actually had to leave and stuff outside of the office for my husband to finish the check-in process. It seemed to me like the front office staff was making every obstacle in our way and not being helpful and courteous as they should have. read more

My first time here and the experience was very comfortable, despite my intense foot pain. Every staff member I interacted with was really nice and helpful. I met with with Layla who was amazing. Highly recommend AFC and I will certainly be back. read more

There's always something going around every holiday season. UC was able to help get me medicine to help with my symptoms so I can continue to enjoy the remainder of the holidays. Parisa was especially helpful when answering all my questions. I started feeling bad with how long I was taking but she urged me to ask away so I was better informed. read more