It is May 28th. Next available date they can see me is June 22nd. What is really the point of having insurance if your getting shitty service. read more

I'd give Health Care Partners no stars if I could. The problem lies with the Pediatrician Dr. Kim. My son was experiencing pain, he also happens to be a 14 year mentally challenged young man. Essentially, Dr. Kim refused to treat my son because his "underlying condition" would be a deterrent to a successful treatment. In other words, she was scared because he is mentally disabled and he might go off on her if she dared expose him to any pain associated with treating his condition (i.e a shot, etc). First off, I got it under control, in fact I've had it under control since the day he was born and there was no way my son was going to hurt her. If anything he might try to run away or start crying. She barely acknowledged my son, in a very curt tone actually said, "the problem will resolve itself." I left feeling frustrated and with a feeling of why would she get into the business of healing if she doesn't care about the well being of her patients. I definitely left with a heavy heart, but as always when others fail my son because of their dismissive fearful attitude, I go about taking business into my hands. I bought a bunch of over the counter drugs to attempt to solve his problem. After a week he began to feel better and so did I! As a parent, you do not want to see your children suffer, it doesn't matter if my child is disabled, he deserves the same respect and attention as any other human being does. I expected more from this doctor and got absolutely nothing. God forbid he came to Dr. Kim's office dying from some mystery disease..."oh, the problem will solve itself." If I could report her to to the board of lousy good for nothing doctors that have to be fired, I would. But I'm too busy taking care of a son who requires extra attention. I truly believe professionals in the community, especially should be concerned and care, and go far and beyond for the more vulnerable, the ones that really need a helping sympathetic hand in life. read more

This by far the worst urgent care, doctor's office I have ever been to in my life! They are inept, rude, lazy and down right incompetent! The doctors bully you, the rooms have bugs crawling around and getting information from anyone is like pulling teeth. If there was a way to give negative stars..... read more

I saw Melvin Ng, NP, at Healthcare Partners Urgent Care in Montebello. He was very thorough, concerned, knowledgable & very easy to talk with. He had no problem going over my questions and never acted rushed. He also double checked on medication interactions for me as well as bringing in 2 other Drs to confer with him on my diagnosis. This gave me much comfort. The next day I called in with a question and Melvin Ng personally called me back twice. I was so impressed with this level of care! read more

Came here on a Sunday for tonsillitis and was fm given a one time doze shot of penicillin which according to the doctor should have suffice. Not the case at all. It's now Tuesday and my tonsils are looking more infected and disgusting than ever. Clearly the doctor made a mistake by not prescribing something stronger or more antibiotics to take home. The worse part is that it's not the first time. But I still come here because it's closest Urgent Care to where I live and it looks decent/clean. However the outcome has always been disappointing. read more

Really, truly, terrible service. You would think that a place that's supposed to make you feel better just makes you feel worse. Like why even bother? Never, ever, going to this urgent care again. Not only that, but the attitude of the people that work here... it's terrible. read more

I made the mistake of visiting this place 5 days ago. First off, I thought the whole point of urgent care was to avoid all the wait and drama of the ER experience, especially when it's for not so life threatening ailments. But not here! This place was a zoo! Tons of people waiting for hours to see a doctor, babies crying, small children running around misbehaving. Everything in me said walk away; however, I had been battling a cough and congestion and could not get in to see my Primary Care Physician that same day, and I thought it could be the start of a sinus infection and wanted to get it taken care of ASAP. So I decided to bite the bullet and wait. And boy did I! I waited 1 hr and 45min to have my vitals taken, a little over 2 hours before I was called in, and nearly another hour before a doctor came in to see me! When he finally came in and asked what I was there for, his initial remedy for me was to take Over the counter meds, Like claritin and Sudafed! Uh, hello! If over the counter stuff was working I would not be here! When I told him the over the counter stuff was not helping, he contemplated whether or not to give me antibiotics. He then left to discuss what my treatment should be with another dr. When he came back, he decided to send me off with a nasal spray and Singulair. At that point, I didnt care what he gave me; I just wanted to get the hell out of there! I was tired, hungry, and irritable. Upon leaving though, It dawned on me that he didnt even bother to check my throat, listen to my lungs! Nothing! The only thing he checked were my ears! What good that did! I wasn't there for an earache! Anyways, what this marvelous dr. Gave me didnt work. So I went back to the dr. Today. A competent one! And it turns out I have Bronchitis! I was prescribed Azithromycin, prednisone, cough syrup and a potent anti-inflammatory shot! So much for preventing my illness from getting worse. I will never visit this urgent care again. Hell, I wouldn't send my worst enemy there! Poor quality care. read more

Never been to an urgent care. Came here thinking it would be quicker than ER and also because the situation was not an emergency. To make a long story short, we probably would have waited a lot less at an ER. The wait for triage was about 1 1/2 hours. Not even L.A. County hospital takes that long to call in a patient for triage. I gave them 3 stars though because the staff was friendly and the doctor was funny so it made up for the horrible 6 hour wait! We're easy to please I guess lol read more

Worst place ever... Took my father and waited 2 hours to see a doctor. The receptionist was the best. The doctor was gr

The wait time in this Urgent care is terrible!!!!!!!!!!!!!!!!!! 3 hours minimum plus another hour inside the exam room waiting for the Doctor!!! I am Very upset! I do not recommend this Urgent care! Been there a couple of times and this is the last time for me! read more

NOT AMAZING DOCTORS OR NURSES AND STAFF!! I been trying to contact my Gynecologist to whom I been coming to for about 6 months. She never returns my phone calls and has not called me to go over my results after I had a Biopsy. This facility is more concern about taking your money than giving a good service to their patients. I had a bad over all experience with this place and will be changing to another doctor that cares for patients needs..... read more

Came in urgent care two days ago for knife cut on my finger. All staff were super friendly and helpful ！Came back today for follow up. Dr. Lai,Jeanne and another nurse which forgot her name (sorry!) were superb! Five STARS! Don't understand why low ratings from reviewers. read more

First time here to urgent care for my 9 month old. Waiting room was clean and front desk was very friendly and helpful. Didn't wait too long, there was only 2 people ahead of us. Got called in 30 min to get baby triaged. Then into the exam room and waited another 10 mins. Dr Java came in to check my little girl. He was very friendly and informative and took his time educating us on what to do cuz my baby had an ear infection. Overall, it was a good experience. I really liked that everyone was very nice, helpful and caring. read more

They take in patients depending on the urgency. I was there numerous times. They have xrays, ultrasound, etc. Friendly doctors and nurses. We come here all the time. read more

Why doesn't Yelp have zero star feature? Tried scheduling an appointment, put in hold over 15 minutes. I hang up and call back. Person answering the phone giggles and says oh yes we are very busy I have lots of patients here. I show up today for my appoibtment only to be told "Oh, we tried calling you our machine is broken." Really? I don't have any missed calls from you. Why didn't you try calling this morning before I took the day off from work and drove 25 miles to get here? read more

I wish I listened to all the reviews. Took 2 hours before they took my vitals. Over 3 hours now and sitting in the waiting area. Half the people that came after me already left.  The receptionist said I should be next, but can't tell me when it'll be.  Meanwhile, 4 more people just got called in. The waiting area is nearly empty now and I'm still waiting. What the freak? !  So wrong. Do not come here. read more

If you want to get sick this is the place to go! I just went there with an injury and was forced to sit in a room full of people with the flu. The wait was 2 hrs long. I asked if I could wait outside (to lessen my exposure to one of the countries worst flu epidemics in years) but they told me that they could not be bothered to walk the extra 5 steps to call me in from outside. I was also told that if I missed my name they would put me on the bottom of the list and I'd have to start over again. I understand that they don't have the facilites to separate those that are contagious from those that aren't, but at least have the courtesy to make the acception (again, horrible flu epidemic. Just watch the news) and walk outside. Instead of trying to help with flu exposure they are making it worse. I wasn't about to bring the flu home to my baby because of a few lazy nurses. I walked out. You suck Health Care Partners! read more

Pretty bad experience!! It's a shame that you go to urgent care because you realy need help and you are not treated well. The fron desk was very rude and unprofessional. We were told that there were two people ahead of us and we thought it shouldn't take that long. After 2 hrs wait, seeing at least 10 people before and after us being called in and leaving, we finally decided to inquire what's happening, why we are not being called in since we had only two people ahead of us. The response was rude and unreasonable saying they'll call when they can. We waited for another 15 minures and decided to leave as it seemed they are not going to call us for another long while. It's rediculous how bad their service is. I don't think i will ever go back to that facility, as this was my second bad experience with this facility. read more

This is geared more towards the office next door at 2601 Via Campo. The X-ray technician was awesome. He gets a billion stars because he gives excellent customer service. The receptionist with the white make up gets a -1 star. She may be new but ask the patient if they are new to the office and have them to the X-ray department and be sent back to get the new patient forms filled out. Constructive criticism: It may be a bother to patients who've been there before but new patients like me will be left with a good impression that she tries not to waste their time going back and forth between offices. read more

I wish i can give them NO star. It takes a whole months to make appointment with my medical doctor whose office is also here, she does not even take walk in. My husband and I were trying to have a baby, i had UTI on Feb, could not see my medical doctor, so i went to their urgent care instead. He precribed Some Antibiotic. I told him i might be already pregnant, is this med safe. He ensures me that it is. I took th me med for 3 days as directed, symtom did not go away. I came back to urgent care, see another doctor, who was very mean, she try to brush me off within less than 3 mins of seing me. She said, i need another 4 days of the same antibiotic. I tried to asked her if it is still safe to take the med for another 4 days since i might be pregnant. She got upset and said l: "you should not try to get pregnant now if you are taking this med, it will mess up your baby" then rushed me out. Left with no clear answer, i called my pharmacist and was told that he would not recommend this medicine since it is catergory C. Study had been done on animal but not human showing the med cause harm to the fetus. I called the clinic back and trying to file a complain, they let me spoke to another doctor who apologized for my experience and prescribe me a safeter medication. I Had my period a couple days latter. It was late, it was never late but there are no evidences that i can prove them wrong. I got pregnant again the following month, confirmed Via pregnancy test. I called and tried to schedule appt with my dr, so that i can get refferal to OB GYN clinic. The next available appointment is almost a month away. At the 5th weeks, i started to feel some pain in my pelvic areas after i exercise and it get a little intense here and there so i went back to the urgent care. I saw doctor sean Mclaughlin. He ran a series of tests, ultrasound and decided that i have UTI again then precribe me some more antibiotic. This time i want him to ensure that it is safe, i even. Confirmed with my pharmacist. I Took the med right away because i want to make sure by baby is safe. An hour latter, he call me back told me the lab result came back, i have yeast infection, bacterial vaginosis and also UTI. He need to switch me to a stronger antibiotic. He also said if my condition is not treated, it may cause premature labor. I got panic called my pharmacist who confirmed that the med is a catergory C, similar to the one i took in Feb. She also said since i am only 5 weeks, it is too early in the pregnancy she would not recomend me to take it. I asked her is there is any other alternative, so i don't have to take the med. She recommend another type which is not oral. It can be inserted into the vaginal area. She said it is a catergory B, and is safe. I asked her to call doctor Mclaughlin to discuss about my concerned for me. He told my pharmacist that he will stay firm with his decision. I then took the med. A fews days latter, i called the clinic to check on the rest of the labs result doctor Mclaughin ordered. He was not there, i called back the 2nd time spoke to the nurse. she was reading the result for me as negative for bacteria, negative for fungal....i could not believe in my ears and start questioning the nurse, she said doctor Mclaughin was in that day and that she will have him call me back. I Never received a call from him. I called my medical doctor who works in the same area after receiving no response from doctor mclaughin, she told me stop all the medications, she said i am pregnant and i should not take the med. She tols me that she will talk to the OB GYN clinic and will get back to me. i called her back a few hours latter and was told OB GYN doctor advised to stop the antibiotic just use the med for yeast infection. I came to the clinic the next day to pull most of the lab report was done that days and they are negatives. There are some particles found in my urine sample but the repeat urine culture came back negative. I then request to have all my medical records because i am serious about changing the doctor and leaving this clinic for good. I was told anything more thab 10 pages i need to file a request and it is done by an office in El Monte. I filed the request, i was told someone will get back to me about the records. It is now weeks since i request and i received no phone call from them. I will call them monday to find out what happend with my request. I am now 8.5 weeks pregnant and still wonder what kind of harm his misdiagnosed had cause if any to my unborn baby. It is a terrible experience. It changed my view and faith in doctors. Please don't come here if you are pregnant read more

The Chinese lady that take your vitals is rude as hell and get angry fast. Doctors are nice and front desk needs to get training in customer services they are also rude. Went in @ 12:40 came out at 5pm the wait is insane. This place needs Improve. read more

Very bad service I been in here more then an hour and half and they haven't even called me to see the nurse nor anything . They have really slow service and they don't even provide you with good medication its off the counter medicine I basically wasted my time and I could of just gone to cvs my self and get my own medication read more

I just tried to make an appointment cause I'm having pain somewhere and I was told the next available appointment was in November... really, I could die by then! changing my medical group right now!!!! read more

Whatever you do avoid this place unless your not to sick and can wait a few hours, the combination of urgent care and primary Dr's being used to treat all patients is not good, you pay your insurance premiums so you should get the care you deserve, do yourself a favor and go to one of the many smaller clinics in the area, you will be seen faster. read more

THE WORST EXPERIENCE IVE EVER HAD!! The urgent care is so unprofessional and beyond ridiculous. I came in after a horrible accident with a severe head injury and in a lot of pain. They told me there are 2 people ahead of me. After 2 hours of waiting, we asked how much longer it will take because we noticed EVERY SINGLE person that came in after me had already been called in and was leaving. They kept saying we won't know how long it will take. The front desk women both times I've gone here were extremely rude and spoke with attitude as if they didn't care about my situation. Very disgusting service. I ended up leaving without seeing a doctor and I felt much worse than when I had went in. I will never go here again and will cancel my next appointment here. If you have an emergency, you will be here ALL day with no help, and on top of it, be lied to about wait time and feel worse than you did before going in. read more