I have been a member of Group Health--now Kaiser Permanente--since 1957. Over those many years I…read morehave had the privilege of working with several outstanding primary care physicians, and the care I've received has consistently been excellent. When my longtime PCP left Kaiser several months ago, I wondered whether I would be able to find another doctor with the same level of dedication and mutual respect that I value in a physician-patient relationship. Today I met Dr. Martin Levine and came away very impressed. He is an exceptional listener and was fully present during our visit. His questions about my medical history and current health were thoughtful and specific rather than routine or generic. What impressed me most was the thoughtfulness of his clinical judgment--his questions clearly reflected a careful effort to understand the full picture of my health. His manner was relaxed, professional, and genuinely caring, and I left the appointment feeling confident that my health is in very capable hands. I feel fortunate to have found Dr. Levine and am very pleased to call him my primary care physician.

I took a bad fall at a bus stop when I tripped on a Lime bike that was laid out flat on the…read moresidewalk. I bruised and scraped my right knee, elbow and hand badly. Since I fractured the right kneecap two years ago in a previous fall, I wanted to get X-rays at Northgate. The appointing person told me that KP had recently banned walk-in X-rays and now required one have an in-person appointment with a doc to see if the patient is worthy of getting X-rays. The new rule is that walk-ins are banned from getting X-rays. A patient has to make an appointment to see a doctor BEFORE X-rays. This makes no sense at all. In the past, my doctor would order X-rays and meet with me later to discuss the results. This is totally backwards. KP also recently banned patients from being able to reply to a doctor's message on My Chart. KP keeps coming up with new ways to keep patients away from practioners, in order to increase revenue flowing to its obscenely-overpaid KP CEO, Gregory Adams. I like my doctors a lot but I don't like spending hours per week fighting with the mindless KP bureaucracy to get care. It's exhausting, particularly whe one is 75 and dealing with multiple health issues.

I am bummed to say that I did not have a great experience at my visit today. The person working the…read morefront desk was very loudly complaining about traffic, using inappropriate language, and looking at their phone as customers walked in. As I was paying, all of the employees were sitting on the floor in the desk area. I was then poked twice for a simple blood draw. Both technicians were kind and professional but I think a lot of improvements could be made here...

At 2 p.m. on a Friday, after a 50 minute wait, I was one of 12 people who had to check in manually…read morewith the efficient, cheerful, and overworked receptionist because both auto check in booths weren't working. We were waiting for the one understaffed employee to poke them. I hope the blood draw isn't painful as the quality of care isn't what I expect. It was a good thing I brought my orders because they didn't have them even though the doctor sent them twice. At least they offer free wifi.

Dr. Krengel is very detailed, smart and really cares. She addresses all my concerns, and I have a…read morelot! lol When she was on maternity leave, the other doctors good too!

I made an appointment for the first available appointment time--several months in advance--to see…read moremy "sleep doctor" (for sleep apnea) at this location, even though it meant taking time off from work. However, upon arrival I was informed that there was no such appointment and that the doctor wasn't even in. That nothing was sent to me about a cancellation was bad enough, but what truly made my blood boil was the offer to reschedule my appointment . . . FOUR MONTHS later! I declined. (What should have transpired: Offer an appointment within the next week, even if it meant staying open a bit later.) Fearing I had made a mistake with the date, when I got home I checked the report from my primary care physician (also with PMC, at the Lynnwood location), which listed future appointments. Sure enough, I had the correct date and time, and PMC had it down in its records. Browsing through the previous reviews here, I am apparently far from the only one who has experienced this sort of contempt for the client. My advice to anyone reading this: Look somewhere else for your health care.

Our family had had an amazing experience with The Learning and Language Clinic in Seattle. Their…read moreprofessionalism and commitment in supporting families with developmental issues has been exceptional. We Support them 100 percent...

The UW Cancer Care Alliance is about excellent professionals, careful work, top notch medical…read moreknowledge, and outstanding patient care. They have offered patient centered care, always respectful and sensitive to patients' situations. They also have a professional and fun sense of humor which helps to lessen anxiety. The office staff do their best to accommodate patient needs. I have no complaints whatsoever. I am deeply thankful for their knowledge, skills, professional sense of humor and kindness.

Took 3 days to get a call back just to make an appointment- unacceptable. Would call the number to…read moremake an appointment, and be directed to leave name/number. No option to speak with a live person. Would take days to get a return call- if you missed the call back, no option to just call back- have to call and start all over again leaving name/number and wait days AGAIN for a return call. When I did finally get a return call and was able to speak with someone, they said they were short handed, so they are very behind in returning calls. Ever heard of temp services? The appointment I was trying to make was for a family member- I myself would not want to have to deal with Seattle Breast Center for my own care- the frustration and stress of having to play phone tag and wait.. and wait.. and wait.. for a return call to get medical attention would be too much. Extremely poor patient care services.

Great office experience. Have gone three times this year for things. Ease of booking and speed of…read moregetting an appointment is noteworthy. They are so much better than the hospital experience and with their better pricing, speed to get an appointment and patient friendliness...I will choose them every time!

Scheduled a injection procedure two weeks out. Received text confirmation. Arrived today -- no…read moredoctor available to perform the procedure. The woman behind me had the identical experience. This is a systems failure, not a front desk issue. Patients are arranging their schedules, their transportation, and their pain management around appointments this clinic is confirming with zero capacity to deliver. Someone in operations needs to see this. It will keep happening until it's fixed.

Terrible experience. Walked in and waiting over 90 minutes for a simple urine sample for a kidney…read moreinfection. I gave my sample Monday and results should have been ready Wednesday, as advised. I called every day to be told it wasn't ready or hung up on when they put me on hold. Finally the following Monday, a week after my visit I was told my sample was lost and never sent out. I returned the next day to give another sample but it was only sent for a 24 hour culture instead of 72 hour. Finally I went to another urgent care to get actual results. You can literally smell the negligence when you walk in the door.

I contacted Concentra Urgent Care Northgate to obtain my DOT medical certificate. I had previously…read morebeen told that I could call or email the clinic to receive my results by email. When I called to request the certificate, I was told they could not provide it and I was not given much assistance. This was confusing because I had already been informed that phone or email requests would be acceptable. One of the nurses I spoke with, who had a beard, was particularly dismissive and did not try to offer any alternative way for me to obtain the document. The interaction felt unhelpful and unprofessional. For drivers who rely on DOT documentation for work, timely access to these records is very important. I hope the clinic improves its communication and provides clearer guidance on how patients can access their medical records in the future.

I had a great experience with Dr. Thorne. I was feeling defeated about some changes in my health,…read moreand she helped me navigate perimenopause when I was feeling off and unsure what was happening. As women, we often put our health last, until things get too bad to ignore. I was able to easily book an online appointment with her, during a time that worked for my busy schedule. She listened, explained things clearly, and made me feel much more reassured. I never felt rushed during our time together, and I asked a ton of questions and felt like I was able to learn more about my own health through the various labs and supplements she recommended. I have tried the traditional doctor path and it always left me wondering or with symptoms unaddressed. With Dr. Thorne's help, I'm starting to feel like myself again and I'm really grateful for her care. If you are looking to help or treat your symptoms of perimenopause or menopause, look no further! You've found your unicorn!

"I found Dr. Thorne when I was really struggling with perimenopause and wasn't feeling like myself…read moreanymore. I honestly wasn't sure what was normal or where to start. She listened without rushing me, answered all of my questions, and helped me come up with a plan that made sense. Over the last few months I've noticed a big improvement in my energy, sleep, and overall well-being. I'm so thankful I found her."