Penrose Mountain Primary care has taken care of Myself and my family for many years in Woodland…read morePark. Caring, Professional and provides the path forward to healing. I appreciate everyone in this practice. Thank you

We were at the Penrose facility and can't say enough good things about the staff, especially those…read morewe met on floor eleven, the oncology floor. The food in the cafeteria is really good. God bless this place.

Great in the office we really like doctor James. however they Falk on their face after. Several…read moretimes they have told us that they would send a prescription and when we try to pick it up hours later they still haven't sent it! Just today I have a sick 11 month old he's been sick for a week and already been in to see doctor James. my wife calls at 0830 to see if we need to bring him back because he still has a temp and can't breathe with congestion. The answer no we'll call in a prescription for him. Three hours later I go to pick it up and it's still not in. I call true life and they tell me it may take up to 48 hours!!! because they are busy with other patients. Maybe they should take care of the ones they have, JERKS! A

Went downhill quickly. The provider I saw left. Billing is horrendous. Business side terrible. Lots…read moreof options, look elsewhere.

He ignores patients if you have any questions and by saying he will get to the root of your…read moreproblem, he actually means he will support false diagnosis and charge you thusly. Don't fall for it. His membership charge is just another way to get into your pockets.

Great Dr. on duty but terrible phone service system associated with Optum health. You can't return…read morea call to the office, forget about actually speaking to your health professionals in person unless you actually walk in the doors. Further, completely unprofessional answering service associated with this provider, again Optum operators are to blame. After many years with this office, my family is moving on...away from Optum.

James is an excellent care provider and gives each appointment plenty of time so I never feel…read morerushed. He is very personable and is easy to talk to.

I was shocked to read the other review when I had a fabulous experience going in to Thrive for a…read moresports physical for my son. I was impressed with the service, doctor, facility and I would recommend it to anyone looking for quality, professional care. I was very impressed with the doctors sincere interest in my son and making him feel comfortable right away. **5 STARS**

Have had to visit this ER three times in the past 4 months, and I always receive quality, quick,…read moreand efficient care. The nurses are amazing, attentive, professional, and kind. This hospital is very clean and the staff are very nice and hardworking! I have experienced the Lab, ER, Outpatient Surgery, Infusion Clinic, and Specialty Clinics and have not had even close to a bad experience. Every employee is kind, patient, and genuinely wants to help you! It is wonderful, and it is really nice that those in Teller County do not have to go down to the Springs for quality medical care! Update June 2022- Can I just say the reception desk employees, especially Stephanie, are just so wonderful! I am here a couple of times a week, and the security that greet you at the door, and reception desk employees are always so polite, friendly, and professional. Have to honestly say- if I had to go to a hospital- I am so happy it is this one!!! Update April 2023- 3 medical appts today here and they all went smooth. I just love this hospital. The check-in process with the app is so incredibly easy. In addition, since I am a "frequent flyer" with this network, they all know me and they are just so friendly. Each appt was on time, I got everything updated and what I need, and everything was just seamless from check-in to check-out with each provider. Cannot say enough great things about this hospital! Update February 2024- Dr. Yacoub, PCP, is just beyond amazing! I wish we could clone Dr. Yacoub so that everyone can experience this wonderful doctor! He is compassionate, invested, caring, empathetic, really listens, and so smart but also relatable with the way he speaks to his patients....meaning he uses "plain language" that we, non-doctors, can understand. He follows up in between appointments with his patients, he is highly highly respected by his colleagues....in fact, that is how I learned about Dr. Yacoub- through my physical therapist at UChealth. Dr. Yacoub is invaluable, and I hope he realizes how appreciated he is so that he stays put....because it's so hard to find a good physician and to have one in Teller County....so amazing! Thank you, Dr. Yacoub, for all you do!

How can this happen? I went to this facility regarding my right toe injury. Radiology, Doctor and…read morePhysician Assistant all reference my left foot rather than right foot? It's particularly distressing that Radiology can take 3 xrays noted left foot and Radiologist generates a report on my left foot? Isn't it obvious the xray was indeed my right foot? There are seven notations in clinical notes and report specifying left foot.

UPDATE: Thanks to the delay caused by the Woodland Park office staff's incompetence and Dr. Chen's…read morebacking out of what she originally was willing to do, the test that *would* have cost us $532 is now going to cost us $3548. Thanks a lot! NEVER going back to them!

Love her, she takes the time to answer all questions and is soooo sweet. I love how the office…read morecalls to check up on us after a visit. I cherish the relationship I have with this practice.