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    Pinnacle Advanced Primary Care

    4.0 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    Optum

    Optum

    1.7(32 reviews)
    0.6 mi

    Like other reviews, my children's primary is top notch, best of the best, but the corporate…read morestructure of Optum is a mess. This isn't just to vent, there is a serious problem with billing and customer service. The billing department is unable to process insurance, and they keep doing so incorrectly. This can be a hassle with insurance, that is fairly normal, but between two different insurance companies, and multiple corrections and confirmations made to both Optum and multiple forms of insurance, unfortunately, the bill keeps arriving with no changes to the billing at all. This is such a problem that all trust in their system is lost. Customer service (who is a corporate outsource) purposely misrepresents the state of their billing by confirming items that immediately afterward my insurance reports are not present or billed correctly. In the age of internet exposing call center scams, you begin to wonder if the number you're reaching is just a clever scam center with access to your medical data, and with all of the comprehensive corporate leaks that we do know about, you don't feel safe giving any money to anyone anymore. It's really that bad. Calling them to figure out what's going on is basically just taking your time and lighting it on fire in the front yard and hoping the angels appreciate your offering. Optum maintains that this is not their issue, that insurance must have some sort of problem. My insurance is so tired of hearing from me that they decided to reach out to Optum directly. Optum has not changed the bill, nor have they changed the billing process. These bills are going on a year old, and there has been no progress. I am to the point where I have reconsidered whether or not we need single payer, and I am start to understand why Luigi did what he did, I'm not saying I endorse it, but I understand.

    My provider used to be called New West Physicians but changed to Optum last year. I went in for my…read more'free' Medicare Wellness exam in January and was charged $141.00 for my visit. According to Optum customer service my doctor discussed something out of the ordinary with me that resulted in the charge. I wasn't prescribed any additional tests or referred to a specialist for further examination so I'm really at a loss as to why I am being charged this additional fee.

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    Pinnacle Advanced Primary Care - familydr - Updated June 2026

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