Dr. Bornemann is top of the line. I was referred to him by my endo in Phoenix, who was the…read moreprevious AACE President and extraordinary. I've since moved to Tucson, where I've been met by second and third-rate endos - and I'm now asking Dr. Bornemann to take back (virtual) control of my meds and treatment. I devoutly hope he will.

#1 issue was they don't answer the calls or return, rescheduling or getting hold of the doctor was…read moreimpossible. Either you call morning or afternoon, they don't pick up the phone. Only 1 staff I believe who assist with everything and 1 nurse inside. Please improve your communication and answer the calls. It's hard to recommend if you can't even handle just a simple calls.

Petty office staff, and Doctors. After the DOCTOR No-Showed to the scheduled appointment, they…read morerefused to even prescribe me an emergency refill after knowing I was totally out. If you miss an appointment by a minute, they are already billing you and punishing you by withholding medication you physically need. After complaining about HIS NO SHOW, the office staff hung up on me. Since then they fully cancelled the prescription without a word to me. I've also gone weeks without ANY response to see a therapist. If you need real help, avoid this place at all costs. During therapy, the office would constantly interrupt the session , he would even leave the room!!!! They will cause more stress for you. I treat my customers better than this, and I work in retail sales. How can you call this Medical "CARE". Absolutely ridiculous... I have receipts too. What I should do, is release them onto social media and let the public decide. Like I said, avoid this place at all costs. It took me 10 years to finally gather the courage to seek therapy again, and now I'm literally worse off than when I started BECAUSE OF THIS PLACE, and now I'm having withdrawals because they refuse to take accountability. Mahalo Fields Psychiatric Enablers Update... they dropped me as a patient due to "abusive behavior towards office staff" over the phone newsflash , I removed myself because you are incapable of helping me or anyone from what I've seen. This is also after requesting to speak to a supervisor numerous times for multiple incidents through email, spruce, phone call, with absolutely ZERO response, literally ghosted. So here we are, I'm the abuser......Train your office staff to be better, someone's lying, and it isn't me. Your the abusers, I can prove it. Especially that sassy condescending boy that took my last call who couldn't handle the fact that his Dr. was a no show and wouldn't give me his name and then hung up on me. If anyone out there has any legal advice, or where I can file a complaint, please add a review. ACCOUNTABILITY is what I'm looking for. So today, someone scheduled an appointment without my consent, a day after telling me they will no longer be able to treat me. Are you guys ok? Is this Damage control? Someone also left a message today 4/7, to see how I was doing This is the first time they ever called me to see how I was doing. EVER. Are you serious???!!! I am deathly afraid to talk to Any of you, we are talking about my mental health here. Why would I I guess this is what I get for serving in combat at 19 years old in OIF 1 with 2nd Light Armored Reconnaissance Battalion, 2nd Marine Division, sitting in a turret on a 50 Cal. for over 500 MILES , no sleep through the desert, all the way to Saddam's hometown of Tikrit, where he was captured. Which they also know about me. I don't get how you pour your heart out to these people, just to have them disregard it all. It's hurtful, disgusting, and a serious punch to the gut. One of the Doctors is also a Veteran! Which is significantly damaging to my mental health. I feel betrayed among a plethora of negative emotions. Absolutely no one deserves this type of treatment, ESPECIALLY from a Pyschiatric/Therapy Group that you are literally paying. You should get penalized for no showing, it's your JOB. I don't have to see you if I don't want to. Maybe we don't want to sometimes, we are obviously seeing you because we have mental issues. Don't take it personal when we no show, you're already getting free money when we miss an appointment. Ever heard of Compassion? Again, IT'S YOUR JOB, we are the ones giving you money and taking times out of our lives. Put your office staff through proper training or something. You're a Pychiatric Consultant!! Learn how to talk to people without an attitude, you are a reflection of your provider. If you can't handle the energy YOU put out, and just hang up on patients, and claim abuse, you should look for another job. Accept when you're wrong, and take responsibility. You're going to be alright, it's ok to admit when you're wrong.

For my first review of 2025, I have to give a solid 5 stars for Fields Psychatric Consultants. I…read moresee Dave Fields and he's a nurse practioner. He provides amazing care, spends time with you to really understand how you're doing. He has offices in Waikiki, downtown, and Mililani so lots of options if you're wanting in person. He also does virtual appointments too. It's really easy to get appointments as well - He works weekends and evenings which is super convenient. I appreciate how kind and empathetic he is. If you are looking for therapy or medication management go see Dave Fields ! He's one of the few providers who actually cares.

Scheduling process over the phone felt like someone was actually holding my hand through the…read moreprocess! Speaking with Ryan of Assess Hawaii is one of the best interactions I had in my 14 years of managing my son's diagnosis. I have been making calls to search for specialists/therapists/schools and scheduling appointments for my son...those calls were all straight-forward and transactional - I can't complain because it gets the job done. But when I called Assess Hawaii, I was assisted by Ryan - he was extremely pleasant, informative and efficient professional. it felt like speaking with someone who already knows me and my son. Ryan faithfully followed through (even after hours) and made sure we are scheduled the soonest time possible (perfect, just before school starts). Not only that the scheduling was prompt, but he was also able to explain in full detail the whole process. Assess Hawaii's efficient scheduling/intake process (with the help of Ryan), may seem simple, but done with extra care and lots of warmth, eases the stress and gives a refreshing feel in making doctor's appointment. :)

Scheduling an appointment was a very straightforward and easy process with Ryan. He was able to…read moreanswer all of the questions I had, as well as my concerns, in a very patient manner. I was a bit anxious about calling to get my appointment scheduled, so I was very happily surprised that it went so well. I highly recommend scheduling an appointment if you're looking to get an assessment here.

HPN rocks! They really take care of their patient's from start to finish. From the front desk to…read morewhatever you are there for, you will have the utmost care from them. I HIGHLY recommend HPN! Shout out to JE! Trav

Great doctors that make you feel comfortable. Office staff is friendly and helpful. Did a sleep…read morestudy and techs were knowledgeable and made sure I was comfortable throughout the night.

Both Dr Roberts and his staff are dedicated and caring. The level of care that I have received at…read moreAPT is second to one and both Dr Roberts and his team have treated me like more than just a patient. I cannot thank them enough. The staff has worked very hard to navigate their way through a complicated and draconian health insurance authorization process. Without this, I would be unable to get the treatment I so badly need. Thank you Dr Roberts and staff!

Trying to find the building was a complete nightmare and front desk had me wondering around the…read morewrong building for 20 minutes. I didn't even make it into my appointment before I gave up.

I just got out of the hospital and everything was in order. The caseworker had set me up with Aja…read more When I got out, I had an appointment and I saw her. In the first Zoom meeting, I kept telling her about what's going on with my family and how important it is and she said she can't help me regarding my child, but she can help me with just me. I kept telling her that something was going on with my child that made me feel a certain way so that I needed to talk about that. She kept saying that she cannot help my child and I understood that. Anyways, I told her that if she specializes in human trafficking and she's a Christian because that's the two things that I was shocked to see someone had a specialty in and that is what I needed help in. I believed this was set up and a blessing from above, from God himself because how easy is it to find Christian-based therapy with specific things you're going through? She just seemed very dismissive and she seemed like she didn't wanna see me and I just told her that I feel like this is a very important matter to me that I need to speak about it and then we eventually came to a mutual understanding about what I needed in therapy. In the second session, she said that I cannot see her anymore because I need to take medicine and I already have a therapist. I told her I don't have a therapist. Their office and the hospital just said that I have one, but that I don't. I'm not seeing one right now. I was seeing one from before but I am not seeing anyone but her. She said if I don't do the medicine (which the hospital didn't require) then they can't see me. I said fine I don't think we can do this then. So we mutually agreed to end services with one another. Then I decided to go to Linda. So I made an appointment with her. The day I got a phone call, I didn't respond because I was busy. They left me an email saying my appointment was canceled the day of and they sent me an email discharging me. I called the office and the girl said the manager said I am not a good fit so they will not be seeing me anymore. I asked to speak to the supervisor to get this right. She was listening to everything that I said I said I was gonna write a Yelp review. I said that I did the survey just so that they would have feedback to know what went on with me. To know that I wasn't satisfied, wasn't helped, didn't feel hurt, just got out of the hospital, I don't have a therapist now and now I have to look for one, and they just didn't help the way that I needed them to. They kicked me out two times. So I confirmed with the manager about her saying I am not a good fit and they won't be seeing me anymore. So I got an email that they discharged me and I just told them I don't trust them or feel comfortable doing any work with them or any services with them anymore. And it's there. I would not recommend anyone who just got out of the hospital who's kind of vulnerable and is trusting people to help them to just go here and expect them to actually help, as they treated me like easy throw away patient, with no compassion.

Public Review -- Wellness Partners Mental Health (Hawai'i)…read more (1 star) As a retired United States Navy Chief Petty Officer receiving treatment for a service-connected psychological injury, I cannot recommend Wellness Partners Mental Health (Hawai'i). While I encountered compassionate care at the clinical level, the experience was significantly compromised by administrative conduct that lacked professionalism, empathy, and trauma-informed awareness. Let me begin by acknowledging the one strength of this practice: my therapist, Aja Wallace, was respectful, grounded, and provided a calm and judgment-free environment. Although our sessions remained conversational and did not advance into deeper therapeutic modalities, her individual professionalism made a difference. She treated me with dignity and attentiveness. Her efforts are the sole reason this review includes even one star. However, my interaction with the administrative office was a very different experience. After missing two appointments--which were scheduled as part of my ongoing treatment for mental health conditions resulting directly from military service--I received a standardized, impersonal email from a staff member who identified themselves only as "Garnet." The email reminded me of the clinic's cancellation policy, stated that I could be charged a $50 no-show fee, and warned that I could be discharged from care entirely if a third appointment was missed. The wording was superficially polite, but the underlying message was bureaucratic and threatening. There was no inquiry into my health, no recognition of the nature of my condition, and no attempt to understand the reality that missing appointments is often a direct result of the very psychological conditions being treated. In short, the response failed to reflect even the most basic principles of trauma-informed, veteran-centered care. As someone who has been under psychiatric care since 1992, I am fully aware of scheduling policies and patient responsibilities. I do not take them lightly. However, I am not receiving elective or convenience-based services. I am seeking help for injuries incurred through my time in uniform--injuries tied to the long-term consequences of military service. When a clinic's administrative staff reduces that reality to a matter of metrics and policy enforcement, it signals a serious disconnect between clinical mission and operational execution. Moreover, it is unacceptable for any medical office holding sensitive personal and military-related health information to correspond with patients using only a first name, without professional title, credential, or accountability. Transparency is not optional in healthcare--especially when addressing veterans whose trust has been hard-earned and easily broken. This review is not written in anger but in disappointment. Disappointment that a facility offering mental health services does not distinguish between procedural enforcement and compassionate care. Disappointment that, despite all we now know about post-service mental health challenges, administrative practices still rely on cold, automated responses rather than personalized engagement. Disappointment that I, like many veterans, continue to experience institutional indifference in civilian care settings. Wellness Partners Mental Health must confront the contradiction of claiming to support veterans while using systems that penalize them for the symptoms of their injuries. No veteran should have to defend or explain their absence to administrative personnel. No trauma patient should be met with form-letter warnings instead of outreach rooted in care and concern. Until meaningful changes are made in how this organization communicates with and supports its patients--especially those receiving treatment for military-related psychological conditions--I cannot recommend them. I strongly urge any veteran considering this facility to carefully assess whether it truly understands the complex and often invisible wounds we carry. Respect is not found in fine print or fee reminders. It is found in how we are treated when we are struggling--and how we are supported when we reach out for help. Non Sibi Sed Patriae -- Not For Self, But For Country. David Leonard Vega Chief Petty Officer, United States Navy (Retired)

When you call, you have someone on the line responding with scripted AI responses…read more Alex took my information and never even asked the name of my Mom that needs care. The number is a call center. No human interaction. THUMBS DOWN right out the gate. Had me fooled in the beginning but yoy can tell because the response is delayed following answers to their scripted questions. Went through the whole scheduling of an assessment then canceled it because of this.

I didn't realize that I used their service before, and was referred by my cousin speaking highly of…read morethem. Funny thing I was directed by yelp to find this place again, and they are amazing . Very friendly , and also honest too! Now days it's hard to find a trusted mechanic. I'm glad I found them again, and highly recommend them for future services

Been coming here since I was 14 & I've never changed because no one else knows better than you…read morepediatrician who basically raised you in the medical field. THANKS DOC!

My name is Anela Ochoa. The Referral lady there discriminate people like me. I'm Bi-polar, have…read moreCongestive Heart Failure, and bone to bone knees on both sides. I wanted a electrical wheel chair. Instead they recommended me a walker. I just got threw talking to Nicole and we ended up arguing on the phone and on her other end she was yelling at me. She is so unprofessional. I take the bus and I go to all of my doctor's appointments but there is one thing I'm walking half way to my doctor's appointment but I end up sleeping on the side walk. I just can't make it to any of my doctor's appointments. The Handi Van is not going to work because there always late or don't have a van for me. On top of that i don't have any money. I blew my whole Social Security money on the first week. I'm an terrible money spender who can't save up money. Thank you. Oahu people remember this story and don't forget that you have your rights too.