Horrible apartment and customer service. Pool was never fixed. Rooms were dirty. Outside walkways…read morewere worse. Avoid this place if possible.

We have had nothing but problems since my daughter moved into the apartment in August 2022. Both…read moregirls signed a 10 month lease, but we were the only one that was charged the extra $75 for the short lease. After the lease ended in May 2023, we were still getting emails stating that our rent was due. My daughter had called regarding the emails and was told that it should have been 12 months. But when she told them it was only 10, they looked it up and said she was correct. It is already end of July, and I again received an email stating that my rent was due. My daughter called again and told them the situation and they said they would fix it. She is also still being charged for electricity and they have been moved out for three months. The apartment was also filthy upon arrival. There was dog hair, dirt, and dust everywhere in her room. They would constantly find cockroaches and bugs throughout their apartment. There were also stains on her bathroom counter and chips on the door and walls. Another problem for us was the renters insurance. Even though we had the insurance and turned it in, we were getting charged for not having it. I remember calling many times and all they said was they would fix. Finally after a few months, someone finally knew what the problem was and gave us instructions on where to upload the document. If we were told when we first called, we wouldn't have had to call monthly just to get the charge taken off. The girls also had a problem with a broken garbage disposal for months. They constantly called and placed work orders, but still nothing was done. It wasn't until my husband who happened to be visiting and went to the office that they said they would fix it. They fixed it only for it to break 3 more times, each time blaming my daughter and her roommate. Additionally my daughter and her roommate felt that she was unsafe here. The gate was left open for most of the year and during the first week they had a stranger (who was not even a resident) banging on their door trying to get in. This happened again later when what appeared to be a homeless man was walking around her apartment claiming that he was "maintenance". Upon walking into her hallway there was always the smell of weed and there were always used cigarettes next to their door. The office was very unorganized and never on the same page. They would give away her packages to her roommate numerous times even when instructed not to. We were made so many false promises before moving in. They claimed that they were renovating the rooms and common area and that everything would be finished before move in. When we signed a lease for this apartment we were told we were paying for all the amenities. Turns out they were under-construction they did not get to use any of it. Noise was also an issue. In January my daughter was unable to sleep or study in her room as her upstairs neighbors were very noisy. Their TV was super loud, they would drag things across their floors, stomp, etc every single night. Her and her roommate made complaints and it took 3 emails and a phone call for them to do anything about it. But even after they said they would do something the noise continued. Then in March she reported that she heard scratching noises coming from her vents. After reporting it to the front office they told her they would have pest control come look at it. 3 weeks later and nobody came. She reached out again and they said that they were not going to have pest control look at it and instead they just had their maintenance guy take a look. He reported that it was birds and that they were not going to do anything. So from March until move out she heard these noises from the time she woke up, throughout the day, and even throughout the night. Before moving out, we were told to just spackle any holes left in the walls, which we did in the entire apartment. I received an email with a move out statement of $160 for paint damage in the bedroom and bathroom. Everything in that apartment was normal wear and tear. I wrote an email and never received a response, so I called the office. I requested pictures of what paint damage they were referring to and was told that the charges were not for the spackle on the wall but to paint over it. If we were supposed to paint over the spackle, we should have been told when we asked what to do regarding the holes in the wall. Every time we called to ask why we were being charged they made up a different answer saying that it was the holes, then changed it to scratches, and then changed it to paint. These are just a few of the many problems we had with the Grove Waco. Please be careful before signing any lease here. The cheaper rent is NOT worth it.

Not great communication, have only had my daughter here a few months and…read moreShes had bug issues, appliance issues and noise complaints; takes the staff several calls before even beginning to address the problems.. do better

AVOID AT ALL COST. My son was charged over $200 on move out for an apartment that we received I…read morecleaned due to a black mod issue in his other apartment. My wife and I helped my son clean before he left and the manager "cleared" him. Then we got the bill in the mail. This is a common occurrence if you read other reviews, wish we would have first. Reached out to corporate and no response besides they "stand by their charges." This place is a dirty mess. I would look elsewhere for your college student to live. If I could give zero stars I would. There's been issues with this non responsive company since the start but too much to include here.

Worst customer service. The pictures do not look anything like the actual apartments. Everything…read moredone looks really bad. They have a mosquito infested ponds on one side of the property. We found out that the actual owners never payed a lot of the subcontractors their money, hence the half finished jobs done here. There is far better apartments in the Baylor Area! Look anywhere, but here!!

From the owner: Furnished and spacious town homes, specially designed for student needs. Modern furniture, upgraded…read morekitchen with granite countertops, Private bathroom with each bedroom. Key amenities included.

We were first introduced to this community through a student forum group on FB. Our son was able…read moreto re-let an existing tenants lease & Ursa made the very confusing concept super simple!! The property is beautiful, clean, & very safe. Our son has lived here two years and he loves the roommates Ursa matched him with! His truck was broken in to once & they towed my car one time because it did not have a parking sticker so I recommend making sure you register your vehicle with the office. The towing company did not charge us anything & they apologized because my son parked my car in his assigned parking spot. He borrowed my car while his was in in the shop for repairs. But my point is, after management was aware about the problems with vehicles being tampered with they got very aggressive about patrolling the property to remove anyone that did not live there or have permission to be onsite. I have had to call the office several times & had the pleasure of speaking with Kirby. She is friendly, attentive, & very knowledgeable. We highly recommend this property & hope your student thrives in this environment like ours did! A big plus is their gym & the tenants that are very health conscious. Our son has become friends with several tenants & they work out together l, plan their meals l, & grill their boneless skinless chicken breasts together every Monday! They even swap recipes for different marinades, & spices. Wonderful location, very clean, & most importantly very safe!!

0 Stars... Unsafe and unresponsive…read more "Gated" community where the gates haven't worked for two years and the people of the surrounding community are allowed to use the pool facilities as they please, party all night and then freshen up in the gym, which they need to, because the pool stays solid green with algae and filth much of the time (see pics). Management fails to keep students safe here. There is a construction project that has been going on for over a year with early morning noise, construction guys chatting up your daughters and nails and screws in your tires being the norm. Maintenance pervs come in unannounced and go through drawers under the guise of "checking equipment." Live anywhere but Ursa.

POORLY MANAGED!!! BAYLOR STUDENTS BEWARE!!!…read more This place is horribly managed, and it trickles down the rest of the complex. On my move-in day, they completely forgot about me moving in and my apartment was not cleaned as it was promised. The apartments are poorly maintained as I had multiple broken cabinets/drawers, broken toilet paper holders and garbage disposal issues on move in day. If you wanna get something fixed, you'll have to wait about two weeks because the maintenance people are always super busy and have over 90 maintenance requests. I was told this throughout my six month lease every time I asked about why it was taking a whole week to fulfill my request. Of course, this is not true as I've seen the maintenance crew relaxing in the office and chatting with the office people throughout the day, hardly working. The biggest issue I had was with my windows. They were not properly sealed. The window pane was not sealed to the frame allowing dust, bugs and bird nests to squeeze through the window. I asked maintenance multiple times to fix this, but they never did. I had to take my own action and caulk the windows shut!!! The pool is a joke. After months of waiting, they open it and then the next day it is completely green. This happens often on for over a month!!! I do not recommend this place because of the poor management and employees! STAY AWAY!!!

BAYLOR STUDENTS - DO NOT LIVE HERE When I moved in, my unit…read morehad not been cleaned after the previous residents moved out. I had to remove their trash and clean the entire unit myself. Despite this being a cheaper-end complex, you would at least expect them to make your new home livable and put in light bulbs and smoke detectors. I had no air conditioning for the first three weeks of September. The temperature in my unit was over 90 day/night. Despite pest control, there are always roaches and wasps throughout my apartment. I wake up to roaches in my bed without fail every day. I clean and fumigate my apartment regularly, but this hasn't helped. The complex is overall completely unclean. Internet cuts out frequently - terrible for students with online exams. When I called the provider, they could not fix the slow connection, even after sending out a technician. The Enclave has fallen apart even more since new management came in. They no longer notify of packages being delivered and throw away packages after 72 hours of being unclaimed (a felony). Cheryl Hocker, the new manager, is unresponsive to nearly all emails and phone calls. I schedule appointments to visit with her but she is never punctual. She provides passive-aggressive replies when I finally meet with her. She promises to address my complaints but seldom does. The new maintenance man, Chuck, is incredibly rude. My washing machine has flooded my unit 5 times. His responsiveness is terribly slow and lazy. Some maintenance requests get marked as "complete" with no repair being made. He often curses at me when I don't get to the door quick enough for him or if I'm asleep when he comes by and my deadbolt is locked. Nearly all my neighbors smoke marijuana inside their apartment, so the entire complex reeks of that. Management doesn't take any action despite this being a lease violation. All of the gates are broken, so there is no sense of security. Parking lots are poorly lit. I installed a security camera outside my unit after waking up to banging on my door several times in the middle of the night, which revealed a homeless man living in the vacant apartment across from me (the previous resident was evicted for domestic violence and damaged the lock). Management did nothing immediate to fix this and vehemently denies it ever happened. (I posted this review on Google Reviews as well. Cheryl claimed there are "untrue" statements in the review and asked to meet. We did meet with her and she unfortunately wasn't able to indicate anything that wasn't true. If you live here, buy a camera)

While this complex is overall nice and a convenient distance to campus- I would never recommend…read moreliving here. Ever since utilities stopped being included, monthly payments simply became unaffordable. Not only rent, but residents are being charged a ridiculous (and quite frankly a non-believable) amount for water/gas/electric. An amount that is likely not seen at other apartment complexes in Waco. I found that the office was consistently closed when residents needed it to be open, as well as unhelpful answers and inconsistencies between emails I would receive offering me "deals", and with what the office would tell me. This complex will charge you for anything and everything imaginable. Save your money and don't live here.

Add fees that they never mentioned. Will not respond to questions or issues even after multiple…read morevoicemails and messages on portal. I have been trying to talk with someone for 6 weeks. If you have any payment info in their portal, they will deduct unauthorized fees and charges directly from your account. Beware.

My car was towed illegally by PBJ and the property manager of the complex response to this issue…read morethat was cause by her was I am so sorry. I had to spend out $250.00 that was not return. I guess the complex is getting some type of kick back from the tenants' vehicles being towed. They can't see to the tenant's unit staying repaired. This is the worst management ever!!!!

This apartment complex, while slightly older, is made special through the dedicated work of Dawn…read moreand Chris. They are two of the most down to earth and honest people who make leasing and living here a dream compared to other apartments. They are always willing, ready, and able to help with any problem that can occur including work orders etc. You will not find a place like this solely because of these individuals. They deeply care for each tenant and invest in their lives as advise givers and encouragers.

I came with my daughter for our campus visit all the way from California. I must say if you come…read morefor a campus visit by appointment they will roll out the red carpet for you. I won't tell you everything they do to keep it a surprise but it'll probably be your nicest college tour. Baylor was a beautiful campus and looks to be an amazing place to go to college. My daughter is still making her decision but very impressed with Baylor.

I lived in Waco for nearly 15 years on the faculty at Baylor University and thus have a deeper…read moreunderstanding of Baylor, than its pretty grounds and buildings. Baylor is a highly Christian and conservative university and has low tolerance for other religions and lifeways. It has a strange selective hiring practice in which your religion, faith, and beliefs are more important than academic abilities. Academic excellence takes a back seat to cultural and religious conformity at Baylor. I do not think the current $70-80 k/year price tag for Baylor is worth it, when a better education can be delivered for a fraction of the cost by excellent State schools. Too many of the Baylor students come from a narrow demographic of very well-off families, 75% from Texas. Waco is a dry, dull and staid place to live and often the student population ventures to Austin or Dallas on weekends. If sports, is your sole interests, than Baylor/Waco may be more attractive. I advise caution going to Baylor because behind the groomed grounds, and plastered smiles there is a monolithic religious culture that is unwelcoming to diversity and differences, that are common among use. I question the quality and meaning of higher education under such narrow strictures.

Rented from Campus for two years and had problems with management almost every time we had to…read moreinteract. They failed to put work orders through in a timely manner, toured our apartment without letting us know beforehand, and threatened to call the cops because we were still in the driveway when they came to do move out checks on our row of apartments. They were rude at every step of the way. We LOVED our apartment but hated the management. Also if you're reading this Elizabeth, you suck.

RUN, don't walk, AWAY from Campus Realtors. We recently moved out of a unit at Las Casitas after 2…read moreyears and they nickel and dimed us for everything when we left that unit in pristine condition. We had it deep cleaned and it was 10 times better than when we received it. They charge $65 for a light bulb....ALL LIGHT BULBS WERE WORKING UPON MOVE-OUT! They charged for paint touch ups and normal wear and tear that the lease specifically stated would NOT come out of the deposit. Do NOT rent with Campus Realtors or Las Casitas in Waco.