The office and the staff at the Greensboro, NC location are wonderful. The staff was very helpful…read moreand friendly during my wife's two visits for infusions in 2025. However, the billing department has serious issues! At the time of infusions, we paid our copay amounts. After a month we get an invoice with a balance for the first infusion. This was followed by another invoice after a week including both infusions. There was no mention of the copays that were already paid. I called the billing phone number on the invoice and was told we do not owe any money, as a matter of fact, we have a credit coming. She did not have any explanation of why the invoice did not reflect the actual transactions.

Their call center is horrible. I am supposed to get infusions twice a week prescribed by my doctor…read more They have messed this up three times now, the last time (this week) being the worst. I have gastroparesis, POTS, autonomic neuropathy, and orthostatic hypotension and am to receive 2 hydration infusions of a bag and 1/2 twice a week. I DEPEND on these to prevent dehydration, which is one of the main reasons people with gastroparesis end up dying. Well, last week fire to the call and scheduling center's neglegence, they apparently only scheduled me for Friday. Not only that, when we showed up Friday at Florence Palmetto Infusion Center, they had been expecting us earlier. We showed them the card and I was already in tears because of the hell I had been through that week (witnessed by my boyfriend and my parents, who I have to live with because my health issues are so severe. My mom had already spoken with someone named Britney at Palmetto Health Call Center (number (803-771-7740, who said she had everything straight for the next two weeks-we found out from Florence Palmetto Infusion Center that this, also, was not true). Let me tell you what I have been through the last week because of this company. I have been through severe dehydration, rapidly fluctuating glucose levels, waking up during the night due to high blood sugar,, having to have my parents and boyfriend help me walk I have been so weak and wobbly, not able to see and focus on things, feeling like I am on drugs and out of my mind, not understand things and extreme confusion, not having any physical control over my body, and praying fir God to please take me home because looking at the world that way and not even being able to control any aspect of your body is so scary. That is the result of this company's negligence and how little their scheduling and call center cares about their clients, most of who are very sick. People need to be fired & it needs investigation and reorganization from the top down.

Best BBQ. We ordered the rib plat with slaw and Mac and the pulled pork with slaw and sweet potato…read morefries. They were both delicious. The peach cobbler for the win. A must stop if you are in Columbia area.

From the owner: The Laurel Crest Retirement Center is a residential complex that provides independent and assisted…read moreliving facilities. The center also operates a nursing home and a specialized unit that provides health care services to patients suffering from Alzheimer's disease and dementia-related disorders. The center offers a wide range of services, such as 24-hour nursing care, housekeeping, transportation, fire alarm and security systems, meal preparation and maintenance and repair of facilities. It provides various amenities, including cottages, apartments, a beauty salon, a barbershop and guest rooms. It also organizes recreational activities that include board and card games, special events and theater trips. The center is owned by Presbyterian Communities of South Carolina.

Very good in medical treatment, but they are hawks when it comes to Payment and they did not want…read moreto work with me. The insurance company delayed my payment and I would often get ambushed and followed by law enforcement going home or stopping for errands or visiting family in the Cayce, South Carolina area. They would call me and harassed me about payment. I already paid out over $200 out of my own pocket for attendance to get better physically. I am still not well as I am often treated like a doormat.

The Sigurd Center is a beautiful place- the facility but more importantly the owner and employees…read more Their LSVT BIG program for Parkinson's is incredible. They have treated my Dad with SUCH love and respect. They work hard and are creative to keep it interesting. They just really go above and beyond. They invited my mom to sessions to help understand what he's learning and to meet his helpers he loves so much. They have customized his goals to what he wants to be able to do at home (yard work, carrying dog food and more!). Our family is forever grateful for this facility and would recommend it for any of your PT and/or OT needs. Goodness I really can't say enough.

Sickness is spreading rapidly without the acknowledgment from the facility!! Administration on the…read morelong term/ rehabilitation side is TERRIBLE! The DON and ADON were both unprofessional with how they communicated to me (a guest), as well as the employee. Not only were the attitudes of the management unprofessional and unpleasant, as was the attire being worn throughout the building. The apparel being worn is indistinguishable unprofessional and unacceptable. If the other workers have to come in with a uniform on, and still looking professional, then that example should be being set by upper man. The lack of care is becoming visible more and more as I visit. This place needs to be investigated by the state. Ever since I started visiting, i've noticed that its nothing but a liability to the city. Patiently waiting on mom to finish her therapy so I can rescue her from this place of hell!

My father moved to the Presbyterian Community following a fall. He was in skilled nursing (SN) for…read moreapprox 2 months before moving to memory care. His time in SN was great. We were pleased with his level of care & the attentiveness of the care staff. I was pleased with their level of communication - they ensured I was in the loop regarding what was going on with my father. He adjusted well and we felt confident his needs were being met. He moved to the Memory Care unit (MC) a few weeks ago and seems to be thriving in this new area. The level of care is different, but still great! I have no doubt my dad is in the best place for his needs. I would definitely recommend the Presbyterian Community. The only less than positive thing I can say is the facility is quite dated and is in need of being updated. But, the facility is safe, clean and appropriate.

I have a recent rotator cuff repair of my right shoulder. Had my rehab done at Columbia…read morerehabilitation clinic. The therapist was excellent and I am now back to work full-time. The staff was friendly and I felt I received excellent care and rehabilitation. Would highly recommend Columbia rehabilitation clinic for any physical therapy needs.

From the owner: The Columbia Rehabilitation Clinic, Inc. is a comprehensive out-patient rehabilitative facility…read morededicated to the treatment of patients in need of physical restoration. Our rehabilitation clinics provide physical rehabilitation and therapy services for disorders that are orthopaedic, neurological, arthritic, pulmonary, cardiovascular, and sports related injuries. All our rehabilitation services are provided on a one to one, individual basis,

The staff is great welcome everyone with open arms. The love and compassion is awesome. They go…read moreabove and beyond for the safety and the love of the residents. The care for the residents is excellent .

I started on 9/30 25. Orientation with KJ and Ms. Marlette was great! My official start date for…read moretraining on the floor was 10/04/25 and 10/05/25 7am-3pm., and 10/05/25 and 10/06/25 from 7pm-3am. On those days on the floor I was trained by a CNA lead who was great! I thank her for showing me what to do. On 10/17/25, I had a group to myself. That's when I knew I was not staying. I called later that day and resigned and let them know why, it's a stressful job and I was not putting all that wear and tear on my body. No one should! The work there is very stressful and puts a strain on your body. I have been a CNA for 16 years. The patients there are two person assisted, they are very short staffed and the nurses are lazy. Example, I was assisting a patient with a bath, after the patient got dress, she was taken deep breaths, I asked, "are you ok" the patient replied she was experiencing SOB, I went to the nurse station to let one of the two nurses sitting there know what the patient was experiencing, the nurse turns around and asked if I knew where her nurse was at, I replied, "No" then she got up to come into the patient room and replied, "Oh, she just needs to put her oxygen back on and put the tube in the patient nose and walked out the room. My thing is every patient on the unit is everyone's responsibility, why should I go look for the assigned to the patient when you were sitting there. Another example, a co-worker and I teamed up to help each other with rounds, changing our patients and giving them a bath or shower. She let the nurse know she was helping me. After we walked out of one patient room to enter another to change and check on them, the nurse comes up the hall and asked her if she had the patient in room (000 for example) she replied, "Yes" the nurse says, his call light is going off, but you are sitting up here doing nothing except being on your phone, my co-worker looked at her and said, "I told you I was helping with rounds and baths, and asked the nurse why she couldn't go see what the patient needed. The nurse turns around and walks off. My patients were two persons assisted so I needed help for safety precautions. There needs to be a total of six CNAs on the second floor for both shifts and five on the first floor. They also need to have a group that does showers or baths so when the new shifts come on, they can focus on vitals and rounding. I see why this facility is always advising for CNAs and short staff, no one stays because of the conditions. No, one needs to ever have 22 or the entire floor to themself. I always saw violations that need to be corrected because if OSHA OR DHEC ever came again, they would definitely fail. Example: when my co-worker was helping give one of my patients a shower there was dead dry skin on the shower floor, we had to clean the shower before we put the patient in there. What in the world is housekeeping doing, I have witnessed housekeeping come and clean the entrance of the patients rooms, not cleaning the entire room or cleaning their bathrooms. They do need to purchase up to date beds for all patients there because the beds are outdated. They also need to purchase up to date vital machines so when the CNAs complete getting the patient's vitals, they are automatically uploaded in the patient's chart so when the nurse assigned to that patient can see the vitals before giving them their medication. Also, they need to purchase six COW (computer on wheels) four upstairs and two downstairs for the CNAs to do their charting. This will make the job go smoother for the CNAs, as they do their rounds they will have their COW and walk out the room and chart instead of writing down what they have observed and waiting to chart on the KIOSK in the wall. I wish I could get a job with DHEC or OSHA and go to facilities to inspect to make sure that all standards are being met so family members will know their loved ones are in a great facility being well taken care.

Before I found Vertex, I was cynical about how well physical therapy worked. I had only been to one…read morePT practice where I was scheduled for an hour with a PT doctor along with 2 or 3 other patients. He would give me an ice bag for 20 minutes to put on my injury, then work with the other patients who had the same appointment time. When he returned to me, he needed a debriefing about why I was there again, because he couldn't keep his patients straight. I felt like I could have done the same things at home and saved myself a lot of time and money. I think I went twice, total, before I gave up. Vertex operates within a whole different model -- one that enlightened me and has influenced the entire PT industry in Columbia, as other practices are now trying to mirror Vertex's approach. Each PT doctor meets with just one patient the entire hour, and a lot of progress is made in that hour. I have been patients of Vertex's founders, Dr. Jim Floyd and Dr. Brandon Vaughn, and both are exceptional -- very bright, innovative, and caring, and their integrity and patient-centered approach is apparent in all they do and in the kind of people they hire. I have seen multiple PTs at their clinics, with Dr. Aimee Depelteau being the one I've seen the most, and all have been exceptional. As a patient in my early 50s who is trying to stay active and strong for a lifetime, I have had a range of injuries that Vertex has helped me get through. If I'm injured (again), I go to Vertex for a consult for a faster diagnosis and treatment plan than I would get via an MD (as SC does not require an MD referral for the first several PT visits), and I get the bonus of not having to pay for things like X-rays, MRIs, etc. unless I truly need them. I'll always be grateful to Dr. Floyd for saving me from having surgery for a herniated disc in my neck, thanks to his wisdom and treatment. This is a smart, well-trained team who is passionate about their work and good health. Dr. Josh Jeffery and Dr. Vaughn have a great podcast, Better Faster, and many of the PT team engage in fitness coaching on the side and train hard themselves. Highly recommend.

They are the best PT place ever!!! They believe in building your muscle back instead of telling you…read morethat you'll never be able to do that movement again. I went in for low back pain, and they have given me plenty of exercises to do, and we are even lifting weights there. The PT fixed my deadlift form and since going, my back has improved tremendously. Other PT places have told me I should never deadlift again but this place is all about getting your strength back and teaching you how to brace your core. There are patients of all ages there and it's the best. I recommend it to anyone and everyone! The staff is amazing and very friendly. All of the PTs are very knowledgeable and they know what they're doing

This place is good for physical therapy because the staff is really nice and polite and they show…read moreyou how to strength your muscles in the area you is hurting and they make sure you is comfortable to.

From the owner: Drayer Physical Therapy located in Cayce, SC is a leading outpatient physical therapy clinic with…read moreconvenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

DO NOT SEND YOUR LOVED ONES HERE! My 87year old mom arrived here late Friday afternoon, with a…read morebroken pelvis, and passed away at 230am Tuesday morning. She had been in the hospital for a week and they felt she was ok enough to go to rehab. There was a plan put in place and a Hoyer lift was to be used for my mom to use the bathroom, etc. It was NOT used the entire weekend. NHC gave my mom a dementia medicine Friday night after I left and a depression medicine on Saturday morning before I arrived. My mom DID NOT have dementia or depression and was NEVER prescribed those medicines. A short time after I arrived, my mom complained that she couldn't breathe and she stated a few times that it felt like something heavy was on her chest. Those are the side effects of those medicines. The next day, Sunday, my mom informed me that she felt like she had no hope and that she was going to die. On Monday morning, she told me that she prayed to die and when the awful, uncaring in-house doctor came into my mom's room and asked if she wanted to be resuscitated if her heart stopped, she stated to let her die! I can't even tell you how awful that is to hear! What in the world happened after she got to NHC??!! At the hospital just 3 days earlier, she wanted to live and stated that she wanted to be resuscitated if her heart stopped!! Dr Greenhouse has got to be one of the most heartless doctors I've ever met! He never met my mom, didn't know anything about her but yet did not want me to tell him anything about MY mom, to whom I had been a caregiver for years! He obviously feels he knows everything and wants it all done his way. And even some of the CNA's feel he is uncaring. Later, OT came in to work with my mom and I stated that that the Hoyer was not used all weekend. He immediately went out to speak to the nurses and told me that the plan is put in place for safety reasons. After OT, PT and lunch, which was about 4 hours of my mom sitting in a wheelchair, she was in a lot of pain and wanted to lay back down. The nurse would NOT use the Hoyer lift and made my mom sit there in pain until the CNA came back from lunch. When the next shift CNA put my mom in the Hoyer, she looked like she was going to fall out of it! The CNA asked if it was too big for her and I said it was the same one used earlier in the day and it worked fine. My poor mom looked like she was in so much pain sliding through that opening. Later I spoke with the night nurse, Dorita, about my mom's roommate who arrived earlier. I had already witnessed an incident where the roommate was very agitated and was using profanity after wandering away from the room and being brought back. I expressed my concern to Dorita, stating that if the roommate were to get up and think my mom was in her bed, that she could potentially push my mom to the floor or worse. Dorita's response: "Well I cannot control what other people do, but we'll keep an eye on her"....WOW!! NO concern whatsoever!! I had already witnessed how much they "keep an eye" on patients! About an hour after I spoke with Dorita, the roommate got up and proceeded to urinate in a chair in front of me, as well as using my mom's stuff to wipe herself and then threw herself into my mom's wheelchair, while covered in urine and her pants were still down! I had already pushed the call button but had to go out to find Dorita who was standing at her cart right outside the door!!! Finally they moved my mom to another room but I had to tell them to move her in her bed instead of transporting her in the Hoyer, which would have added more pain. And these are the people we are trusting to take care of our loved ones!!! I left at 10pm, letting Dorita know I was leaving and my mom seemed fine. At 2am Dorita called and said my mom was going to the hospital because she had labored breathing. At 230am she passed away as they put her in the ambulance. When I asked how often my mom was checked on, Dorita couldn't answer me. Michael Manley and Susan Vanwey never responded to my certified letters. Unprofessional and uncaring people! I can't imagine if this is supposed to be a good nursing home, what a bad one is like! DO NOT SEND YOUR LOVED ONES HERE!!!

After looking at many facilities around the greater Columbia area, we selected NHC for my sister…read morewho was only 51 but needed intensive assistance. The facility is terrific, and the employees from the front desk to the caregivers were incredibly kind and responsive. There were plenty of activities and great effort made to provide one-on-one encouragement so the patient felt like they were being cared for by family. Our family can't say enough good things about NHC.