Not all government offices are created equal -- and this one actually runs well. I came in to record a quitclaim deed and fully expected to block off half my day. Instead, I waited maybe 5-10 minutes max, and from check-in to walking out the door, I was done in about 25 minutes. The process was straightforward and efficient. My documents were reviewed carefully (which I appreciate -- better to catch anything on the spot), fees were handled quickly, and nothing felt chaotic or unclear. The staff were professional, direct, and clearly knew what they were doing. The office itself was clean and organized, and the flow made sense. If you come prepared with your paperwork completed correctly, this location runs like it should. Efficient. Professional. No drama. read more

Orange County Clerk-Recorder is hands down the best county or government facility I have ever been to. Coming from New Jersey, I have never seen such a new, well run, and efficient establishment like this. The service was excellent both times I visited. I came once to get my daughter's birth certificate and another time for her passport, and both experiences were incredibly smooth. The process was organized, efficient, and handled professionally from start to finish. It is rare to say this about a government office, but this place truly exceeded expectations. read more

Orange County Clerk-Recorder - Inside - Civic Center Near Me - Santa Ana, California

I visited the county clerks office to obtain deeds of trust that were very old. The ladies who instructed me to call the county assessors office to first obtain the book and page number were friendly and helpful. Once I received the info I needed they helped me check in, and about 5 minutes later I had the documents I came for in hand. Probably the smoothest government office I have been to, by miles!! read more

Excellent customer service. The experience could be summed up as organized, quick, and painless as my wait time is never more than a few minutes before I am called to approach the counter. The place is clean with ample seating. Once at the counter, it takes just another few minutes to have my papers processed and then returned to me. The clerks are always friendly, professional and work quickly to send me on my way. Indeed, if I happen to overlook something, they are quick to let me know so that I can address it right there on the spot. Very helpful. I go to all of the county recorders in Southern California and this one is the best experience. Basically, I am in and out in minutes. No wasted time! Parking is close by and ample (and usually empty). Just park and walk in. read more

I went there towards the end of the day during the week and barely anyone was there as far as people, not the clerks. Waiting was very short and friendly staff. read more

Helpful and friendly service ! Grateful to them during stressful business ! There is a comfortable area to sit and gather paperwork or do something important before filing . All my questions were easily answered and I had quick access to ask . Thank you !!! read more

I've spent time in the LA clerks office and decided to go to OC. The place is clean, organized and well staffed. We were in and out in under an hour and much faster the second time. This is the way the clerks office is supposed to be run. Thank you OC Clerks Office! read more

BEST experience EVER when dealing with/ government recorders. Olivia was so knowledgeable and very sweet

Good news to report at the OC county services office. WebWent to renew my son's passport and much to our surprise the wait was short and the service was terrific. April in passports was awesome- Super friendly and quick. Thank you April - 5 stars to YOU! read more

Had a good experience at the OC Clerk-Recorder. The one difficult aspect (which may have been totally my fault) was parking. I wasn't sure where exactly to park as there was a ton of construction at the time. I ended up parking on the street and thanks to luck, the meter still had some time in it. Upon walking in, someone waved me over to the information desk. I let the lady know I was there to submit/drop-off a marriage license. She asked for my name and number. She told me she would check me in and that my name would be called on the screen. The screen would also tell me which desk to go to. Once I sat down, I sat for just a few minutes before my name was called. I also received a text to my phone that told me which desk was ready for me. The system itself was very efficient! It reminded me of the DMV except much more organized, WAY faster, and the people seemed nicer. I made my way to desk 6 and the worker was quick and kind. Within a few minutes, she made a copy of my license. She took my paperwork and told me it would take a few days for the marriage certificate to be available. She said I could call the office to double check that it was ready. And when it was ready, I'd come back to pick it up. Easy peasy! I spent just a few minutes here. Overall, I'd totally recommend! read more

Very easy to find and the process was easy to obtain what I need . Wait time maybe 20 mins in and out.

OC Clerk Office in the Dark Ages I went to order a copy of our home deed. First it was cumbersome to find my doc but I finally found it. But there was no image so I had to order a copy. I added it to the shopping cart but then found out that was just to print out a letter to mail to them with a check and self-addressed envelope. Why isn't this all online - espeically having to physical mail you a requests. This is the stuff Doge should fix (not that I'm a Doge fan) but I am a fan of inefficiency. Dirty mirror test, if this is so inefficient makes me think there are tons of things that are broken. read more

I will be traveling out of the country in 10 days but my passport is expired. After several times trying to call passport agency ,I wasn't able to get any appointment from them. Luckily, I saw someone's post on Facebook about the same situation and got helped by Billy Le. I immediately contacted him through Facebook messenger and Billy was really nice and helpful. He answered all of my questions really quick. With all the help and efforts from Billy, I was able to get my appointment with an passport agency in just a few days. I really excited to see my family again after 13 years. Thank you OC Clerk Recorder Hugh Nguyen and Billy Le so much for helping me out.  If you looking for any help just contact Billy Le and you'll be surprised how helpful and nice he is! read more

Orange County Clerk-Recorder - Civic Center Near Me - Santa Ana, California

Billy Le is a very helpful and friendly businessman, he helped me get my passport, my daughter and son too! He had helped us a lot. I appreciate the service there and Billy Le as well. read more

Nice new location. Fairly bright inside with a contemporary vibe. Very organized and fast service. Had already filled out my forms online, prior to going in, so I was just there to pick up the official documents. Only had to walk up to the registration desk to confirm my identity and was then placed in the queue. Didn't wait more than 5 minutes before obtaining assistance. Lots of chairs available in the waiting area; and the place is very spacious and wasn't crowded at all. Some meter parking is available on N Ross Street and then it's a short walk down the OC Walk of Honor to the Recorders office. read more

I submitted my passport in March when I have a trip in July. The processing time said 10-13 weeks which was enough time to receive my passport...NOT! 2 weeks before my trip I called the phone number listed in the passport website. They said I needed to call within 5 days to help me get an appointment. Then the 2nd call. I called 5 days before my trip and they said they had no appointments available for entire state. What was supposed to do now? After calling the same number multiple times, waiting for hours for a pick up only to tell me there was no more appointments, I was frustrated and disappointed about losing my trip. With 5 days left before my trip, Luckily I found Billy Le. I reached out to him to help me to get an appointment with the passport agency. and yes, I did. Finally, I can get my passport and not cancle my trip. If you are looking for any help, reach out to Billy Le. Thank you so much. You saved my trip. Hope this helps anyone with problems with their passport. read more

Orange County Clerk-Recorder - Civic Center Near Me - Santa Ana, California

After their listing on Maps took me to the Old OC Courthouse, I finally found this poorly marked office. Lazy government employees were so eager to start their weekend at 4:31 pm they refused to help me obtain the document I urgently needed for my elderly parents. The girl told me "they had already announced that was their last customer for the day"-- wow! Must be nice to "work" like that! Funny they're still on the lock til 5 pm! This place is a disgrace. Parking situation is a nightmare as well. read more

Super quick and processed my paperwork i. About a minute! The problem is the counter lady who I won't name here didn't scan all the pages. She then calls me after O had already given the paperwork to my copy saying she needed all of the original documents to re scan them. My wife even went there to provide the sheet she missed and was turned away because her supervisor wanted the "originals". She was then told tough luck and we have to start the whole process again notaries etc if the city could get them to us. You had one job Clerk.... read more

I attended a Apostille pop-up event today in Santa Ana put on by the Secretary of State office. I was very impressed how well it was organized and staff was friendly and very helpful. Everything ran very smoothly, I left feeling good I accomplished my Apostille without stress or frustration. There was also collaboration with a mobile van from the Orange County Clerk-Recorders office where I was able to obtain a copy of my marriage license. Thank you to the entire staff, a job well done! read more

Went here for my birth certificate and they printed it on the spot! If you are doing a background check or something that needs a type C for an I-9 and are worries! Do it here for cheap, efficient, friendly and quick service! I am genuinely surprised and happy read more

I want to give an extra thanks to Joanna at the Old Santa Ana Court House for marrying me and my now wife today. Joanna was very kind and helpful as well as having the privilege to get me married .. It was a pleasure to visit the courthouse and feel very welcomed read more

Thank you Billy and Kayla for helping my husband renew his passport. Kayla helped us complete application in 10 minutes without appointment. My husband received his passport today after 2 weeks of application. Once again thank you so much Billy and Kayla. read more

This government office is very efficient! I went to this location to get copies of my birth certificate and complete my passport paperwork. Upon entering, I was warmly greeted by a young lady who direct me to the waiting area. The process took less than 15 minutes! One caveat is that you'll need to pay for parking, otherwise, there are free public parking spaces a few blocks away. read more

I had a very good experience at OC Clerk Recorder today. I help my mom do the passport and she needs translator but I was confused on fill out the application. I was impressed with the staff explain very details and patience. Especially, Billy is the best. He is so dedicated and care for my mom's needs. I wish they could hire more Vietnamese staff since majority Vietnamese is live in OC. BTW. The new building is so beautiful and clean with so many chairs and computers to fill out application. read more

Orange County Clerk-Recorder - Civic Center Near Me - Santa Ana, California

If metered parking isn't available, there's a parking lot on Broadway near Civic Center. The tall white square/rectangular glass building entrance is close by in the middle of the 2 adjacent parking lots. You go to the info desk inside the front door and check in and wait until someone call your name. I literally sat down for 1 minute before it was my turn. I was in and out in 10min. I think parking is free the first 30min. read more

I would love to review your passport application service. It was so convenient & flexible schedules compares to USPS. I love your beautiful office too. :) Especially thanks to April & Jennifer, they were super helpful & friendly. Thanks read more

The customer service was outstanding, and the service was exactly what I was looking for." "I was so pleased with the service. My kids needed passports renewal for an emergency travel . Billy was so helpful to let us come in near to closing time since my kids had school and we live an hour drive away Kayla is super friendly, knowledgeable and helpful. Kayla and April welcomed us with friendly smile. They went above and beyond to help us to complete what we need ." "I was very impressed with the quality of the service that we received from the office staffs, Kayla and April. Highly recommended for any needs especially urgent passports renewal for much more convenience, 1 stop service from A to Z including photos taken. read more

We struggled to make an appointment to do our passport in Ventura County and LA County. Our friend recommended us to Billy Le. We gave him a call and he asked us to drop by the OC County Service center. We got our passport completed within 20 minutes (included 5 minutes waiting time). Kayla was exceptional with her service! She was professional, friendly, and walked us through the whole process with ease. . Thank you Kayla and Billy. Anyone who needs to get their passport done, we highly recommend this office. Keep up the outstanding work! read more

I came to drop off my marriage license on a Friday and it was packed! I was helped by Anthony who went above and beyond to make sure I was seen in a timely manner. The check Toan was helpful and efficient! read more

Thank you Billy and Mr Daniel for helping me find the way fix Birth Certificate of my son. Thank you very much!

This is where my husband went to pick up Birth certificates. You will need to pay for parking here, since they don't validate or provide any free parking. There's also a fee you need to pay for the birth certificate, so be prepared! read more

I was there 10-15 years ago to get my copy of certificate of marriage license And I went there today , Wow it looks really nice and clean there was no line and all the staffs are nice and friendly A female worker was on the floor trying to help customers I had a feeling like " Wow finally I see my tax money works" Thanks everyone to make this office like that ! read more

Stopped by to get a copy of my marriage certificate. Walked into this clean, sleek office and was in shock at how nice this place is! All the staff must be really happy to work here because everyone I came into contact with was so great. I walked in and was immediately greeted by friendly and accommodating check-in workers. I sat down for just a moment, got a confirmation text on my phone, looked up at the screen and immediately was called to a desk where I quickly received my marriage certificate copy ($17). I did fill a form out online prior to coming, but for some reason it couldn't be found in the system, but they so kindly helped me fill out a new form (shoutout to desk #6, sorry did not catch your name)! I inquired about passport photos, found out I did not need an appointment so went back to the check-in desk and they got me in the queue. After a short wait, got my photo taken quickly. The person who helped me kindly did a retake for me hehe. Overall a great experience at the Clerk-Recorder office and would definitely recommend this location! read more

today i go to this office to do US passport for my daughter and her father. I really very pleasant with service. Thanks so much Billy and Kayla help my family very dedicated and thoughtful. Ngoc Huynh read more

Thank you Billy and Kayla for providing me with a delightful experience in assisting with passport services! Especially Billy Nguyễn! You are a very kind man and a professional worker! read more

It is 2024, and we have to do everything by mail and by check. This is absurd. It takes very little effort to set up a website with credit card payment nowadays. read more

I had some problems when I applied a passport for my child and found out a contact of Billy Le. He instructed me and I just have completed the passport application in 15 minutes at OC County services. I appreciate Billy and Kayla, a great lady help me process all paperworks. Special thank to Kayla and Billy. read more

Came in for my newborn daughter's birth certificate and was quite impressed with their brand new facility. But there is more... I was also impressed with their logistics, and most importantly, their exceptional customer service. I honestly have never experiences this of any public governmental facility. They greeted me at the door and helped me out throughout the whole process. Easy in and out and left with a smile. Wow! I can't believe it myself. Thank you!!!!! read more

Orange County Clerk-Recorder - Clerk -Recorder entrance to get birth certificates. - Civic Center Near Me - Santa Ana, California

we got married at this office and they always help with the necessary paperwork. Thank you for helping.

Thank you Billy and the two assistants at the office this afternoon for helping me and my son completed the passport application process. You are very enthusiastic and cheerful. We appreciate. Van Nguyen read more