I'm extremely disappointed with the service from Watercraft Direct. We brought in two jet skis for…read moreservice and recommended repairs, spending a decent amount on the repairs. After waiting nearly a month, we finally attempted to use them, only to find that neither one would even start even after installing a new marine grade battery. What's even more frustrating is the complete lack of communication afterward. I've repeatedly tried contacting both the mechanic and the owner Justin to resolve the issue, but my calls and messages have been ignored. No acknowledgment, no follow-up, and no accountability. When customers spend that kind of money, they expect repairs to actually fix the problem and at the very least receive responsive customer service when issues arise. Unfortunately, that has not been our experience here. I cannot recommend this business based on the poor workmanship and lack of professionalism we've dealt with. Think twice before you do business with this business.

I brought my 2023 Yamaha FX Cruiser SVHO here because the owner recommended spraying Gator Glide on…read morethe hull for "better performance and protection." He specifically said he would test it in the water and remove it if it didn't work well. After the job, the boat became extremely unstable -- especially when decelerating at high speed on calm water. Steering wobbles badly, the boat slides sideways, and it's genuinely unsafe with passengers. I contacted them multiple times with zero response. They completely ghosted me for four months. I eventually had to go to their location and leave a note on the door. Only then did a friend of the owner open the warehouse and return my boat. The friend kept saying he was "just helping." There was no crane or proper equipment -- my friend and I had to manually lift and move the heavy jet ski from a small car onto the trailer ourselves. The Gator Glide is still on the boat. No testing was done, no removal was offered, and zero accountability. This coating has ruined the handling of an otherwise excellent Yamaha. Extremely disappointed. Do not use this shop.

Rented some jet skis from this place to them all the way to Lake Havasu to get pulled over because…read morethey have not been registered in well over a year. Had to pay a fine to the court in the amount of $250. I try to work it out with these people and they said no ghosted me.

Great service, was very helpful with finding my needs and getting me the right Jetski! Justin is an…read moreawesome guy! Will definitely be back next year!

Great communication and very punctual. Jakob brought out the jet skis to us and was very helpful…read more Definitely recommend them when around Newport Beach area.

I was excited that this company was open during Covid and the equipment seemed really clean and…read morewell-maintained. The person I spoke with that organized everything was extremely professional and polite. Overall great experience and fairly priced. We had four rentals altogether and it was super simple. Will definitely be using them this summer for sure!

I visited the Newport Aquatic Center for the second time this past weekend for a friend's birthday…read moreand had another great experience! The kayak and paddleboard rentals are affordable, and signing the waiver online beforehand makes check-in quick and easy. The water route is beautiful and scenic. Just be mindful of the shallow grassy areas, as my paddleboard fin got stuck a couple of times. I'd also recommend bringing hand sanitizer or tissues, since the bathrooms were occasionally out of soap or toilet paper. If you can, use the restroom inside the Aquatic Center building instead. Overall, it's a fun, scenic spot that's open year-round, and I'd definitely recommend it!

This review is NAC adjacent, as my friend and I didn't directly use their equipment since we…read morebrought our own. We saw many happy folks paddling in their water craft though, and large groups who, I'm assuming, went out on tours. We saw plenty of teams coming and going who keep their equipment there. Their restrooms are located on the side of the building and are open to the public. The reason we came to NAC is that they offer a perfect launch spot for paddle sports. This area of Newport Back Bay is very calm and leads into the estuary. It's a beautiful place to paddle, with abundant bird life and waterfowl, as well as "flying" fish, and no doubt an abundance of marine life below the surface. Besides being a launch point, many families with young children also appreciate the calm water here. The area between beach and boundary can be swum in and is quite shallow. As a side note, once out on the water beyond this boundary, one cannot swim or exit their paddle craft. There is a parking lot for NAC but there's also a large dirt lot for visitors, for the amazing price of $0! Great access, beautiful wetlands, calm waters...this is a perfect place for all types of paddlers, nature enthusiasts, and families looking for a quieter alternative to the beach.

I love coming here. There's a $5 fee to bring your dog along, and very helpful to beginners. They…read morehave a night time paddle session I would love to go to when I have the time

Fantastic service, great equipment, and overall a very fun family activity. My family and I came to…read morethe Newport Dunes to kayak for Labor Day weekend and wanted to go where the water was calm. We had a few first-timer and wanted to make sure it was easy for them. The business was sort of hidden/hard to find, so we gave them a call and they were able to point us in the right direction. Once we were there, paying and getting on the kayak was super easy! They also have lockers for rent for $5 for your whole trip. This place is also dog-friendly! The dunes itself was very pleasant to kayak around and easy to navigate. We went around 9:30am, so it wasn't super busy nor was it super hot. It felt perfect breezy! Super fun experience, and I would highly recommend them!

Greg helped us bring our 2 very old seadoos back to life! He knows his stuff and did a great job!…read moreAlso fair prices!

I took two Honda Aquatrax boats in that were not running. They worked on the boats quickly, got…read morethem both running and I felt like they charged a fair amount. Highly recommend them. I will definitely use them in the future if the need arises (and with watercraft it always does).

Another great experience at Ray's Bike Rentals. The bikes are always nice and new, and they…read moreconsistently have a great inventory with reasonable and flexible pricing. The staff is always so friendly. Stephanie and her team are wonderful, and today Noah took amazing care of us. We had a great ride out to the Wedge. Always a fun and easy experience.

Had a great experience here! My friend rented a bike and the prices were the most affordable out of…read more2 others in the area. They were super friendly and when my friend lost her phone they went out of their way to help find it. Would recommend this place 10/10!

Telling you about jetwork racing I thing I was the first racer he sponsors in 1990 good times…read moreworking at the shop and practice on all his race boats he built for me lots of testing .art has gone along ways in his jetski industries all over the world. Glad to be back after 29 years.

Thanks to Art this is my go-to shop for my jetski repairs and tune ups. He was a very friendly and…read morestraight forward guy. He gave me great advice and spent his time explaining in details how much a regular tune up for my 2000 Yamaha xl1200 would cost. The Price he quoted me was lowest in town. I highly recommend this place to anyone who owns a jetski.