Excellent service and happy with my mattress. Thank you David for your patience. We will be back in the future

If you're looking for a new mattress, I would highly recommend Jessy at Orange County Mattress on Alicia Boulevard in Mission Viejo. We went to several other places looking for a new mattress before walking into Orange County Mattress. I am so glad we did. Jessy was professional, so helpful in explaining the options, and never pushy. The bonus was that the mattresses there were high quality. Some were all natural and non-toxic and all had great prices. Thank you so much Jessy. We won't ever go anywhere else. Bob read more

We arrived at O.C. Mattress to check their in-store mattress quality / pricing inventory and were impressed with the level of customer services provided by David. Specifically, in a patient and polite manner, he inquired about the quality of mattress we were interested in, size, comfort level, height, cost affordability, innerspring or memory foam - including asking about any health conditions to determine the best firmness for optimal support. After showing us various mattresses and their features, we decided to purchase what we considered to be a high quality mattress best suited for us at a competitive price. Thanks very much, David. The delivery employees arrived within the scheduled time window, were very professional, and did an excellent job in setting up the mattess, box foundation, and bed frame. read more

After visiting 2 other mattress locations and feeling defeated. we ended up finding the perfect bed with Jessy's help. We came in on Black Friday while it was busy but still felt that we had the perfect customer service. We appreciated Jessy - he wasn't pushy at all and guided us to finding exactly what we were looking for. He provided the costs with no hidden fees, didn't try to upsell us, and was generally so helpful. He followed up via text messages regarding our order so we weren't kept in the dark. After purchasing it only took 1 week for the mattress to be delivered. Definitely recommend checking out OC Mattress! read more

Great experience , very helpful in explaining everything and installers were helpful and knowledgeable. Delivery was within 2 days of purchase ! read more

I would highly recommend OC Mattress . We went in and explained the problem we were having with our current mattress. I need a little firmer and of course my wife prefers sleeping on a bed of feathers. Jessy directed us to the perfect combination of both which we both loved. He was very knowledgeable and patient with us. Thank you for your great customer service. read more

So happy I shopped here! I needed a new mattress and went to where I bought my last one, thinking it would be an easy experience. It wasn't unfortunately. I then went to another well known store with no luck either. I was frustrated and decided to head home. On my way, I saw OC Mattress and figured I'd stop in. I'm so glad I did! Jessy was super helpful, patient, and answered all of my questions. What started as an unsuccessful day, turned into a pleasant experience all because of him. Thank you Jessy! I love my new mattress! read more

Great place to shop for new mattress! Jessy was great at helping us chose our best mattress. He was detailed patient, kind and knowledgeable. Definitely recommend working with him! read more

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Great sales and customer service by Jesse really appreciated him. I was from out of town and left my grounding sheet at home. I really wanted one right then didn't have time to wait 4 or 5 days for it to be shipped but he found a way to get it for me. Thank you! read more

Service was amazing and Jessy even followed up after our first night of sleep to make sure it was to be expected. Great customer service and would highly recommend to anyone looking for a mattress read more

Selection was a great amount coming in. Got a twin set with a friend. Wish they are better on adding bit more value like extra pillows or sheets. But got the service right away. Foam bed I got was sitting nicely to relax on. Convenient with a nice view though. read more

Orange County Mattress - Mattresses Near Me - Mission Viejo, California

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Great service from Jessy! I purchased a top quality mattress worth every penny. Feels like your sleeping on a cloud. Fast and professional delivery. They even took away my old mattress. Highly recommend Orange County Mattress. Ask for Jessy,he really knows his stuff! read more

I live for 20 years in Laguna Hills, I always pass this store One day I decided to find a orthopedic mattress and the ads 12 months 0 interest . I pause for a while and decide to stop by and walk.. Jessie greeted me and ask me how can he help me . I told him I want a mattress that I will sleep like a Baby that when I wake up no pan in my back shoulder and neck. I want a firm mattress. He let me lay down one of the bed that I'm looking for. And I like it make a deal with 0 interest a get the 4 th of July Sales Bought the orthopedic pillow and bed cover whatever he recommend I bought it and so excited to be n the bed. Deliver after a week because I order Cal king . This is the 1 st night that I sleep like a baby with no pain. Changes My life be cause no more taking pain pill. Only this orthopedic firm mattress is the solution. Thank you Jessie For recommending me what' I need. Not the price you pay , but the comfort and good sleep you will experience You wake up with a smile and no stress. I will recommend my friends and family to Orange County Matress and ask for Jessie. read more

I'm a "shopper" and visited several stores before stopping by OC Mattress on Alicia Pkwy in Mission Viejo. I was fortunate to visit while Jessy was working. His low pressure, highly patient and informative service made the decision process a pleasure. I purchase the mattress and was pleased to find that the delivery was on time and the setup crew was professional and polite. All went well from start to finish! My thanks to Jessy. read more

Worked with Mario and he was extremely helpful. First time ever buying a mattress and he patiently took the time to explain different mattresses and their pros and cons. Very knowledgeable, professional and no pressure individual. Highly recommend. Thanks so much! read more

The service is excellent! I didn't even have to go down to the showroom! Jessy took care of everything over the phone for me and we ended up picking out the very best mattress I think I've ever slept on or owned! And with the sale I got delivery free, a bunkie board free and a free mattress protector! And the delivery guys helped me move my old mattress! Such a great deal! Thank you Jessy! read more

Orange County Mattress is truly amazing. Jessy was so personable and spent the time with me so that I understood exactly what I was buying and the warranty of the mattress. Quality mattress plus quality sale people. The only place to trust when buying a mattress. read more

My wife and I were in the market for a new mattress. We stopped in to OC Mattress and we're greeted by Jessy. He took us on a journey through the various mattresses and gave us exceptional service. We ended up purchasing same day. We had shopped at multiple other stores but the service got our business. Thank you Jesus! read more

Mario of OC Mattress was very helpful in choosing a mattress. He gave us a great deal and the mattress was delivered in the time frame he had given us. I highly recommend this store when shopping for a mattress. read more

Have to say thank you Jessie!! Made the day so much easier then I expected knew all the answers to all my questions and made it easy for me to make a decision with no pressure thanks again Chad read more

We've purchased several beds from this location when my brother moved to for college and I moved out here for work. When my parents moved out here, they also bought their bed here. This is where my review is the most important. Our family was dealt a tough situation this past month. My father fell ill on top of other medical conditions he also suffers from. After being away from home for 4 weeks ( hospital and nursing home) he was forced to come home when his time ran out there. Our only option was to bring him home and make him comfortable downstairs in a make shift area since he will no longer be able to go upstairs. His discharge was going to be on a sunday of a holiday weekend. Yes the medical field in the US has major problems and we encountered them all within the past month. So we bought a bed here thinking it would have to be ordered and we will have to wait which means my dad would have to sleep in a recliner in the mean time. Well as luck would have it we came here on Saturday ready to try as many places as we could but then we met Jessy. Welcomed us asked what we needed, showed us what he had, made a few calls for us to see what was in stock at the warehouse, told us upfront what delivery/ stock would give us. So my mother made a decision as which one to get. He made the call to have it ready. Asked if delivery was possible on same day. It wasn't possible but he tried. We were able to pick it up on our own anyway so that was not an issue. The sale was so simple, fast, he didn't try to just make money on us as desperate as we were. He listened to us, our needs and followed through. Not only were we ready for dad to come home, but we couldn't have asked for an easier "need" to check off our list of last min things we weren't prepared for. We all have been through a lot this past month and this may not seem like a big deal for most but it was for us. Our family needed just 1 thing to go right for us to keep us going in a positive direction and jessy made it happen. He met our needs and did it with extra care. read more

I recently needed to buy a mattress for my Moms new home and needed it delivered the next day. I called Orange County Mattress about an hour before closing and spoke with Jessy. Told him what I needed. The entire transaction was maybe 15 minutes and my Mom had a new mattress delivered the next day. Excellent customer service!! Jessy was on it! Thank you!!! And the bed is super comfy!! read more

We had a wonderful time purchasing a new mattress at Orange County Mattress. Jesse gave us the information and space we needed to make an informed decision. We would highly recommend Orange County Mattress. read more

Jessy helped us find the perfect mattress for the right price. We narrowed it down to 3 mattresses and with his help were able to narrow it down to just the right mattress in only 30-45 minutes. We had our mattress delivered the next day and they hauled away our old mattress. Very easy and convenient especially since this particular mattress store is in our neighborhood. The best part was the customer service. Jessy was very knowledgeable and professional. Look forward to shopping here again for future mattress needs. read more

Jessy was great - no big sales pitch and easy to work with. They have a great selection of mattresses and it was a great experience - both times we purchased from them. Cost was less than I expected. read more

David was terrific. We were just looking at mattresses but David gave us helpful tips and didn't pressure us even when we were there early and the only shoppers inside. He gave us a good deal. We ordered Saturday and just our 2 twin beds today (Monday). The delivery guys were friendly and quick. We enjoyed David's personable style and friendly attitude. read more

David was absolutely amazing in helping me get a new mattress for my place! He was extremely helpful, answered all the questions that I had and never made me feel rushed. Very knowledgeable about the different types of mattresses and offered different tips to prolong the life of my mattress. Left with a brand new mattress and couldn't be happier. Thank you David! read more

While they did not have what we were looking for, the service was very nice and helpful. Large, clean store with a descent selection, they carry only select brands, but the prices are fair and good service goes a long way, so they are ok in my book! read more

Wow!! Their customer service is amazing! I bought my electric bed from a different mattress store, totally unrelated to their store. And found out they closed down. I have been in agony for months after moving to a new house.. trying to re- "set" or re- "pair" my remote to my electric bed to get the buttons to work on my bed. I made so many attempts at other places by calling/emailing/etc.. with no success ... I walked in OC Mattress one afternoon hoping I could get ANY help to troubleshoot. David was sooo kind!! He was willing to patiently help me. He walked me through step by step to troubleshoot when he really didn't have to. And Voila!! My bed is finally working again! If you need any help picking out a mattress/bed/ or troubleshooting your electric bed...these are the guys who will go that extra mile. Incredible. David, thank you again for your help!! I really really appreciate it. read more

Stopped in here last weekend, as I started my quest for a new mattress. It was the second mattress store I shopped at, and the girl working was very friendly. I believe her name was Lauren. She showed me a few mattresses in the range I was looking for... and then suggested I try their Irvine or Laguna Hills store for a 10" Visco mattress that was reasonably cheaper to see if that would work. She gave me a card with both of their phone numbers on them. She was helpful, and friendly and not pushy for a commissioned sales person, which I appreciate! I ended up calling the Laguna Hills store... and they were able to locate one for me, in Huntington Beach. read more

David helped me find the perfect mattress to replace my old one! He took the time to answer all my questions and was incredibly knowledgeable about the different brands and models! I was very impressed and happy with the new mattress we found for me! Thanks again David! read more

Greg is the man. Super knowledgeable about the mattresses and helped us get what we need. Glad I chose to come to Orange County Mattress!

I have bought 4 mattresses in the last 3 years here. Best service ever! Fast, affordable and friendly. Almost feels like a mattress concierge service. Jessy Moss is 5 stars ! read more

Great welcome and help in selecting frame for queen bed . I recommend this outlet , highly ! read more

We shopped around and did a lot of comparing. We narrowed down our choices between 3 finalist (3 final shops). Our criteria included: price, experience, quality of product options, and confidence in the salesperson. We found OC Mattress was a step above and beyond their competitors. We worked with Lauren and she was absolutely great: knowledgeable, attentive, and non-pushy. A big part of our decision was because of the positive experience with Lauren. It ended up being a Win Win as we found Orange County Mattress to have the lower prices: about 10% less. So we got a great mattress ata great price and a great buying experience. Did I mention Same Day Delivery (my choice of delivery windows) and the 2 gentleman who delivered our mattress were polite and professional. read more

Go ask for Jesse! Buying a mattress is awkward: you discuss your sleeping habits with a stranger, while simultaneously laying in a bunch of beds with your spouse... but Jesse made it normal and actually very easy. He listed to our comments, facial expressions, and thoughts on all the beds. Educated is , and strategically helped pick our bed. It delivers in a few weeks!! Thank you! read more

Great service by Jessy. Attentive and knowledgeable. Goes out of his way to get info on your order and returns phone calls

On November 8, 2020, we ordered a mattress and a 5" box springs along with another 5" box springs to lower the mattress on another bed. The mattress and box springs combination was in stock and delivered the next day. The separate box springs was not in stock and couldn't be delivered for a week. When the mattress and box springs combination was delivered on November 9, we realized the second box springs would not work on the second be and immediately went back to the store and canceled the order for the second box springs. It has taken from November 9 until December 15 to credit our credit card for the cancellation. This is an unacceptable business practice. I cannot recommend doing business with Orange County Mattress. We will certainly never do business there again. read more

I had a really great experience shopping at the Mission Viejo location! My salesperson, Dan, was extremely personable & his customer service was top notch! It was my first time buying a mattress on my own, and he was very respectful of my budget and time. He was also very knowledgeable about the products on the floor, and actually recommended a mattress that I ended up purchasing. What I really appreciated the most is that he wasn't pushy and made sure I was comfortable with my selection. Overall, I felt the shopping and purchasing experience was very safe, personable, and worthwhile. Thanks for helping me find a mattress for a great nights sleep, Dan! read more

Do NOT trust this deceptive company!!! On 9/8/20, my husband and I bought the signature firm mattress from Orange County Mattress in Mission Viejo off Alicia Parkway. We paid over a thousand dollars for the mattress. Just a year and a half later, both of us are sinking into the bottom of the mattress and waking up with sore backs. Neither of us are overweight. Since the mattress comes with a warrantee for defective items, we have emailed customer service two times (Once on Feb. 22, 2022 and again on Feb. 28, 2022) with no response. We have visited the store three times to seek a replacement and find out why nobody has answered our email about our defective mattress. Jessy Moss was the representative who helped us at the Mission Viejo location. He contacted customer service and they told him to tell us that they will email us back and set up a time to come to our home to inspect the mattress before replacement. It has been OVER A MONTH with no email or response from anybody. Do not purchase anything from this store. They will promise you the world and do absolutely nothing to help you once you receive a defective mattress. I have never in my life experienced a mattress that literally disintegrated in a little over a years time. Their products are faulty and their customer service is worse. I am writing this review in hopes that someone from their company will finally give us the help that we deserve. read more