I can't say enough wonderful things about Discount Mattress Lady in Lake Forest. On March 16, we walked into the store at 10am in a very emotional situation--my daughter was scheduled for major back surgery the very next day and urgently needed a new bed. Nina and staff were incredibly kind, patient, and attentive. They took their time with us and made sure we found exactly what she needed without any pressure. What truly amazed us was the turnaround. Not only did we find the perfect bed, but they arranged for same-day delivery between 1-2pm. The delivery team was phenomenal--professional, efficient, and so respectful of our situation. They removed the old bed and had the new one fully set up within an hour. Given everything we were going through, this level of care meant more than I can express. They didn't just provide great customer service--they genuinely made a difference during a very stressful time for our family. I highly recommend Discount Mattress Lady to anyone looking for exceptional service and people who truly care. read more

I had an excellent experience with Discount Mattress Lady. Suzanne was incredibly knowledgeable and made the entire process easy and convenient, including offering next-day delivery. I hadn't purchased a mattress in nearly a decade, and she brought me up to date on the latest technology and industry trends while helping me navigate a great selection of quality options. I appreciated her expertise, professionalism, and personalized service. Highly recommend! read more

Suzanne was incredibly personable and helpful. As a young couple moving into our first apartment, she helped us pick a mattress within our budget and gave us an amazing deal. She was accommodating with delivery times and answered all of our questions. She also has a great sense of humor and is so easy to talk to. I would recommend her business to anyone! read more

I had came in looking for a specific mattress in my price range and initially Karen helped us find the exact one I wanted. I came back the next day and met the new owner, Susan. She helped us finish the transaction and she was the most lively, entertaining, accommodating, kind person. Protect Susan at all costs. We love her. Great deals. Amazing service. read more

Discount Mattress Lady - New lily pad - Mattresses Near Me - Lake Forest, California

Suzanne is the GOAT for coming through on getting me an amazing new bed. I needed a mattress, frame, headboard, the whole works. Suzanne got me set up with a mattress that's perfect for my body's curvature and has secured many a restful nights for me. What's extra impressive is that Suzanne is a master handywoman and is actually the one who showed up with another person to set up my bed. Color me impressed! Overall great experience and great value. I recommend that everyone support local and woman owned businesses like Discount Mattress Lady. read more

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We were looking at new mattresses and some are mostly online only, but she had a brand we were looking at in stock to try out. We left with a completely different mattress! We were able to try out the different types with no pressure or hanging over us while we tried them out. Very knowledgeable about the differences and helped us decide on which one was right for us. There was no trying to upsell or get us to look at more expensive options. If you are in need of a new mattress and want a friendly relaxed experience then you need to go to the Discount Mattress Lady! By far one of the best mattress shopping experiences I have ever had. read more

I had such a great experience with the Discount Mattress Lady and highly recommend visiting her before buying anywhere else. She is incredibly knowledgeable about mattresses and really takes the time to understand what you're looking for. Unlike my experience at a big chain store where I felt pushed toward the most expensive option, her approach was completely no-pressure and genuinely focused on helping us find what we would be happiest with. She was patient as we tried out multiple mattresses--including my kids trying out every single one--and never rushed us. I originally planned to buy just one mattress, but I ended up purchasing two mattresses and an adjustable frame, and the total was still less than what the national chain quoted me for one mattress alone. I also want to recognize the professionalism of the delivery team. The young men who came to set everything up were respectful, helpful, and a great extension of the friendly, informative experience we had in the store. If you're in the market for a mattress, do yourself a favor and go see the Discount Mattress Lady. You'll get honest guidance, great prices, and truly exceptional service from start to finish. read more

She called and left a message and is willing to make it right. That's good customer service. She was great while we were there but by herself and had 3 customers so I think she was trying her best to get things situated. Originally when I signed the receipt I asked about the frame which is what we actually came in for, she said she was giving it to us for free. I would have never bought a bed without a frame, and we came in for just a frame. Ended up with no frame when they got here and said it wasn't on the order. Which he was correct, because she was giving it to us. He called her and she said no. We were fortunate the delivery guys were awesome and made our old frame work! Delivery guys get 10 stars! Unfortunately I won't be back to buy my next bed because I feel that was not good business. Why would I come in for a frame and end up with none?! read more

Suzanne was a huge help, both on the phone when I called before heading in, and while in the store selecting a (very urgent) mattress for our toddler. She's honest and down to earth and she even gifted my girls 2 cute Serta sheep. Her delivery guys were very sweet and were at our house within the hour with our new mattress. Thanks Suzanne! read more

Discount Mattress Lady - Girls had a blast trying out them all and loved the sheep Suzanne gave them to take home - Mattresses Near Me - Lake Forest, California

Walked in the store and Suzanne was quite responsive, despite having to deal with multiple customers at the same time. Showed and explained all the options per our preferences. Very helpful! Purchased a king size bed and frame/headboard. All were great values! Delivery and set up in just a few days was equally superb and professional! read more

Hi, Finding a good bed is hard to do. So many brands. So many types of materials. So many options..... it's quite nauseating. It's honestly hard to know what is good for you until you try them out. This store has a lot of options to try. And best of all, the showroom floor salesman; Owen was awesome. He was kind, helpful, and very attentive. No pressure sales at all. Just there to provide the help and answers we needed. read more

We stopped by today after seeing all the great reviews, and we're so glad we did! The service was fantastic. Owen was friendly, helpful, and kind--it honestly felt like chatting with a friend. No pushy sales talk, just a relaxed and positive experience from start to finish. We haven't decided on which bed yet, but we did leave with some really cool pillows. Highly recommend checking this place out! read more

Just have to mention, I've pasted in front of the Discount Mattress Lady store a numerous amount of times being its right next to Stator Bros in Lake Forest. This past Sunday my wife and I being in the market to replace our old mattress decided to check them out. I was really impressed of the selection, and the prices, and the no pressure sales. Suzanne Dobbs sold us with here down to earth personality and great sense of humor. I encourage you to stop by Discount Mattress Lady when you're ready for a great mattress. read more

Surf is up & prices are down at Discount Mattress Lady! Dude, you must drop in if you enjoy a TOTALLY chill shopping experience. Suzanne is 100% legit and will leave you super stoked about your new mattress. Mahalo Suzanne, you are the best! read more

Suzanne was extremely helpful, she cares about her customers more than about making the sale. She made sure my husband and I had the perfect mattress before we made the purchase. The place is currently under remodeling, but Suzanne managed to make it comfortable for us to walk around the shop and try as many mattresses as we wanted to. Suzanne is also very friendly and so that made the experience much more enjoyable. read more

We just moved into a new place and couldn't find a box spring anywhere. They had the exact height we were looking for, an awesome price, and delivered same day. Wish I bought the mattress from them as well. Great experience overall! read more

I purchased an bed a year and a half ago Half ago, my motor I thought went out on it , after not sleeping for two weeks I stopped by to talk to the new owner, long store short Suzanne sent her guys over an all it was , was my remote was dropped by me and he rest it Suzanne I'm so spoiled by my bed thank you again you also Jaren read more

If you guys are going in to check out mattresses at this mattress firm, ask for Gracie she was amazing! Me and my partner were first time buyers when looking into mattress and she made our first experience, so much easier for us and also fun. read more

The Owner Suzanne was really nice and welcoming. She knows what she's doing and will show you what you're looking for. There were lots of selections from firm, medium, plush, soft, and even kids' beds! If you're looking for pillows, she has that too. And she stays true to her shop name, Discount Mattress Lady because she gave me a discount (great for people on a budget)! Overall, great service and when you're checking out, free water and a pen! read more

We had a great experience shopping and picking out our new mattress. We had no idea what we needed, we just knew that our old mattress was causing us pain and was beyond its life. The ladies were incredibly helpful as we tested each bed and found the best choice for us. Delivery was easy. Prices were incredibly fair. Very easy and happy we bought here. read more

I want to say this was by far the best experience with purchasing a replacement mattress. Karen was amazing!! She was super nice and helped us along with two other folks that were in the store. We told her what type of mattress we had (cal-king) and she immediately recommends a Milily 10 year warranty mattress. She had a list price of 2400 and sold us ours for 1250. She had a special this weekend of no sales tax. We even bought a couple of pillows. In a matter of about an hour I had bought the new mattress, brought my old one back and had the replacement back in my home. My wife and I actually thought, man that was so quick and efficient. We had bought the same mattress from a furniture group that we found at the OC swap meet over 10 years ago and never thought we would buy from someone else. We've found our new mattress supplier! Thanks again Discount Mattress Lady (Karen - like my aunt and also my wife's best friend) read more

We were fitted for our mattress a little over a month ago. The mattress is heavenly and my back is very thankful. Suzanne is so great and very good at directing you based on your needs. Many thanks!! read more

I want to give a big shout out to Suzanne, the owner of The Discount Matresa Lady. I went in looking for a specific mattress and ended up buying a different one. I had it for about a week and it just wasn't working for me. So I called Suzanne and told her what was going on and she said " come on in and we will work it out". I spent about an hour and a half trying out mattresses and finally picked the one I wanted with Suzanne's expert help. I had expected to pay a huge restocking fee, and Suzanne was so fair about it that I actually gave her more. Some of us probably don't realize that those mattresses cannot be sold as new and have to be sanitized and then re-sold. I'm not sure what the margin is, but I'm assuming it would be less than what she got when she originally sold it to me. Not only that but they delivered it the same day. Such wonderful service. Suzanne is very honest, trustworthy, professional and very knowledgeable. Immediately, when you meet her, you realize you got a good person to work with. Than you so much Suzanne for assisting me and helping with this traumatic experience. Your friend Renny S read more

Great service!! Suzanne the relatively new owner is wonderful. No pressure. She will walk you through everything and give you the benefit of her expertise. My husband and I were very pleased with everything there. We got a great mattress at a great price. I highly recommend you check this place out before the "big name" mattress places that will just try to close you into something they want to get off the floor. read more

Suzanne was great! Very knowledgeable and will get you a good deal. Overall it was a very smooth process and I'm happy with the mattress I got read more

Suzanne and Karen were both very helpful and patient in working with us to select the right mattress, frame and base for both our sleep needs and our budget. When it turned out our first choice for mattress wasn't quite right, Suzanne was great at helping us find a better choice and making an exact swap without any further expense. We are grateful to have found a local small business to work with for such a big, meaningful purchase for us. We will go here first when we eventually need to upgrade our guest bedroom. read more

Excellent experience, friendly and good advice at the shop. Good selection and fantastic value. We are sooo happy with the bed. Delivered and old one taken away within 3 hrs. Perfect. Thanks guys! I recommend them for sure. read more

We had a great experience with Suzanne. She is a pleasure to work with, made the mattress buying process very easy, and gave us a great price. We are extremely happy with our new mattress purchase. read more

I went to this store because of the 5-star reviews on both Google and Yelp. I didn't think it was possible for a business to have this many 5-star reviews. Well,... they lived up to it! Suzanne, it was such a pleasure. Thank you for your help and education! You worked within my budget and didn't give me grief about that. Thank you so much! And same-day delivery... You can't beat it! read more

Suzanne was so helpful when I needed a new mattress for my son. The mattress I wanted wasn't in stock, so she found me a replacement. When I changed my mind, she was able to find the original one I wanted and arrange for delivery. She was very communicative on the phone and genuinely cared about helping out a busy mom. Suzanne went the extra mile and helped me replace a broken slat in my son's bed frame and gave my kids stuffed animals when they visited. Our experience was above and beyond, and we are very happy with our new mattress! read more

What sets this shop apart beyond its excellent inventory is its owner. Suzanne is a compassionate, warm person who stands behind her products and goes the extra mile (in our case several times) to ensure satisfaction. I could not recommend highly enough! read more

Susan and Connie helped me choose a mattress and honestly I had one of the best customer service and sales experience of my life with them. Very nice and helpful people and very patient when it came to helping me choose my mattress and work within my price range. I'm so glad I found this place on yelp and went with them 10/10 recommended to anyone else! read more

I can't say enough about Karen. This is a very last minute situation that I needed a mattress and she helped me immensely. She was kind and generous and very thoughtful, and made me feel better about the circumstances. The mattress is so so comfortable and I can't wait to snuggle up tonight You can't go wrong coming in here! read more

Discount Mattress Lady - My new bed - Mattresses Near Me - Lake Forest, California

Excellent service and value! Trust worthy. Wide selection of quality merchandise and great value. I would definitely recommend the business to family and friends. In fact, I plan to patronize this business the next time I'm in the market for a mattress. read more

This place is wonderful Suzanne is honest- friendly, and knowledgeable-I could not have been more impressed They didn't have the mattress I was looking for. Never the less they had some really great beds and their integrity and welcome is as good as it gets!! read more

Myself and my other family members in the area have always gone to her. I've shopped around but she always gives me the best deal. I just came home with a brand new beauty rest queen size mattress. It's so comfortable and firm I don't even need a box spring for this thing. She worked within my budget and I'm so happy with the new mattress. 2 years ago I purchased a full bed with frame and a few years before that a different queen size bed that I had to sell when I moved. Karen even lent me the straps so I could put the mattress on top of my car to save a little on a delivery fee. Karen and Suzanne are both so pleasant to work with and the customer service is outstanding. My sister-in-law purchased a mattress for her cabin up in Lake Arrowhead and because of bad weather Suzanne helped hand carry the mattress up a steep hill. Talk about great customer service!!! read more

I was visiting my sister who is on hospice and needed a mattress quickly for her live in caregivers. Suzanne was amazing, showed kindness and empathy. Was able to purchase by phone and deilvery was within minutes as she lived very close. From showing me the bed to purchase and delivery less than an hour. So appreciated her wonderful service. Highly recommend Discount Mattress Lady and Suzanne, above and beyond service!! read more

Being in a complete bind after being unable to find the control for my Dad's Sleep Number bed while moving his belongings last week, I was desperate to find a mattress, box spring and bed frame before we moved him from skilled nursing to assisted living on the same day. I went to Discount Mattress Lady based on the numerous, positive Yelp reviews. Karen did not disappoint. She gave a few suggestions and helped narrow down what would be the best fit for my Dad. Total price for all three items was a fraction of what it would have cost to purchase replacement parts for the Sleep Number. She also helped me load and maneuver all of the items into my X1. Thank you Karen for all you did--you alleviated a lot of stress I felt that day! Most importantly, my Dad is very happy with his new bed. read more

I highly recommend! Karen is the best. We are incredible happy with our new mattress, and adjustable frame. I was referred here from my mom. But it turns out my mother in law, aunt, and best friend have all gotten their mattress's here, and also had great experiences / great mattress too! read more

Discount Mattress Lady - Mattresses Near Me - Lake Forest, California

Friendly, professionally knowledgeable, and on time delivering. Thank you for great services.