Dr. Lee is the best. She is the nicest person I have ever met with the best customer service. I am…read morea firefighter who had a cataract removed from my left eye. I can finally see again without readers and improved long range site. Don't waste your time with other ophthalmologist because you will not find better. Kevin Tiscareno

Dr. Lee is the best! Very caring and detailed in her exam. I had an issue with my eye and she took…read moretime to perform additional research, follow up, and thoroughly diagnose me. I also took my mom in and Dr. Lee gave a very thorough examination. She even suggested risks to look out for based on health conditions. My mom was very comfortable with her and happy with the experience! - Office is really nice and accessible for elderly patients. - Parking is plentiful and in a shared plaza lot. - Desiree, her receptionist, is super friendly! - PPO, Medicare, and cash patients are accepted. Call to confirm Extra perk: Dr. Lee also offers Skinceuticals and ISDIN products at a discount! Get my vision and skincare needs done in one go!

As my visit was a PreOp for cateract surgery it was a little different. Things moved quickly for…read morewhich I was very grateful. I've been a patient for nearly 40 years!

went in for second opinion for cataract surgery. Dr was thorough and recommended I wait and…read moreexplained why. Very happy that I got the second opinion.

I recently had my cataract removed through this office with Dr Igor Bussel performing the…read moresurgeries. I upgraded to the extended range focus lens. All went very well, and I'm extremely happy with my vision results. Your in good hands with this office. My family has been using this office for 30 + years.

I was referred to Dr. Bussel from following Dr. Hill for quite awhile. I feel at ease when…read morediscussing my concerns because he's very knowledgeable about eye conditions and medications. The wait is expected to be 30 minutes to 1hr because they cater to many patients during the day. Place is clean & staff is nice!

January 9, 2025 happy new years. My yearly retina checkup with specialist Dr Ash Piroz 8 AM…read moreappointment checked in with the receptionist Dulcie who provided excellent customer service. I was called into the back about at 8:15 by Gina and Abel both provided excellent customer service. Gina dilated my eyes and check my eye pressure.Abel Abel assisted with bringing up my eye photo results on the computer for Dr. Ash. A couple of minutes later Dr. Ash came in provided excellent customer service excellent bedside manner very kind professional I appreciate a great Doctor Who really cares I highly recommend Dr. Ash. I highly recommend early morning appointments. Dr. Ash is able to assist you on Thursdays only but calm and check his schedule. It may have changed. I highly recommend you book way months in advance and book a first thing in the a.m. appointment at the Whittier California location to see Dr. Ash 8 AM preferably anything further out you'll be sitting there for two hours or more

Wait time is ridiculous- I waited two hours. Dr Ramkumar was not nice and actually quite…read morestandoffish and raised her voice at me. not impressed.

Tried to change an appointment- was on hold for 45 minutes until I was #1 in the queue- then just…read moredial tone. Called back and was# 6 in the queue so it would probably be another 45 minutes on hold. What business operates this way? Absolutely terrible. Anyway- I will find another retina specialist if this is how they treat customers.

Canceled my dad's appointment with no notice. Showed up an hour early and had to call around while…read morethe call center tried to figure out what was happening. Wasted 2 hours waiting around, I was coming off of a 12 hour shift at the hospital, and my dad had to take off work for a whole week for this appointment since he's a truck driver. Also wasted $15 to park our cars in the plaza. The doctor had an emergency, OK no problem - things happen, we completely understand, but it should not have taken 2 hours of us waiting and calling around to notify us. Was told a manager will reach out to us to make it right - crickets. Spoke to Deanna from the call center and she had the stinkiest, snobbiest attitude arguing back at us, cut us off mid-sentence and was extremely rude. I also work in health care and have never displayed such unprofessional mannerism with my patients. She completely soured our experience single-handedly. Perhaps Deanna would benefit from some more professional training. The staff from the office was otherwise pleasant.

I want to give a huge shout out to HILDA at the Acuity Eye Contact Center! I called because I saw…read morethe eye doctor a month ago and had not heard back regarding my referral to an eye surgeon. My insurance told me that they never received an authorization and I was so upset .. cause I'm in pain from the Lacrimal Cyst. I finally got a hold of "Hilda" and she went above and beyond her job.. got a hold of the doctors office, the actual doctors assistant.. explained what happened and within one hour LIZ called and said they are sending a new referral to Dr. Tao and will call me when it's approved! .. Thank you to HILDA AND LIZ (of the Fullerton office) for their excellent customer service and truly making my day!!!

This place is a mess. Our appointment was at 2 PM and we waited over an hour just to get called…read moreback, then another hour before the doctor finally came in, and she barely spoke to us for a minute before leaving. Total waste of time. The front desk girl was unbelievably rude and clearly not trained. The woman on the right kept insisting she couldn't find our insurance, but after I pushed back, the girl on the left found it immediately. If one person can do it in seconds, the other has no excuse. It's unprofessional and shows how poorly this office is run. This wasn't a one time issue either. This was our third visit, and every single time we've waited around two hours total just to see the doctor for barely a minute. That's not a scheduling issue at this point, this place is just consistently slow, disorganized, and disrespectful of people's time. I wouldn't come back here and I wouldn't recommend it to anyone!

I can't recommend Visual Effects Optometry enough! From the moment you walk in, the experience is…read moretop-notch. The staff (Diana, Daisy and Michael) are consistently wonderful- they're always professional, welcoming, and efficient, which makes the check-in process a breeze. Overall this place is fantastic- you can tell the entire team truly cares about their patients. As for Dr. Nguyen she is simply amazing. She takes the time to be thorough, answers every questions, and provides expert care with a personal touch. We've been going to them for 7 years now and we couldn't be happier.

I had an urgent situation where I needed to get a prescription for pickup. I was told it would be…read moreemailed to me, so I waited--but never received anything. When I called back to check on the delay, I was told their scanner was broken. Given the urgency, I would have expected a proactive call to let me know so I could make other arrangements. What's frustrating is that after the delay, they suddenly were able to email the prescription anyway. The lack of communication and nonchalant attitude throughout the process felt unprofessional and unreliable. Because of this experience, I'll be taking my business elsewhere.

Do you know how rare it is for somebody to voluntarily write a positive review without being…read moreprompted or asked to do so? My family and I have been seeing Dr. Chao and his team for many years at both the Irvine and Fullerton locations - they are simply outstanding. In the past, we've done cataract surgery (for my dad), routine checkups, and most recently for myself, PRK surgery. In every instance, we've been absolutely impressed with Dr. Chao's team of professional, knowledgeable, and kind staff members. In 9/2020, I went to get a consultation about Lasik vs. PRK surgery with Dr. Chao. He patiently walked me through the relative advantages of each procedure and which was the right one for me. My PRK procedure (10/2020) was incredibly smooth; some of my friends had less than ideal experiences with other practitioners, but I'm happy to report my procedure and recovery process went perfectly. Dr. Chao and his team did an amazing job of caring for me, carefully explaining what I should expect, and always making me feel like I was being treated with the highest level of expertise. I just came in for my three-month follow-up and could not be happier I decided to work with Dr. Chao. It's rare to find such a wonderful team of medical professionals. I genuinely enjoy coming in to see Dr. Chao! My advice is to listen to the onslaught of five-star reviews (especially those from people who actually work in healthcare) and book an appointment with Dr. Chao's office. Don't go anywhere else - this is the type of care we should get from every single doctor.

Dr. Chao is wonderful. I had PRK surgery a couple years ago and I have 20/20 vision! Being able to…read moresee well right now is fantastic! I couldn't have imagined life this way as I struggled with near-sightedness for a long time. I recommend going to Dr. Chao for your lasik or PRK vision needs.