I have been going to Dr. Brown for almost 30 years. She is terrific! She listens, is proactive and actually identified that I needed stent in heart from xray of lungs. Her staff is pleasant and professional. Everyone responds to questions promptly. I am so glad to have this fantastic level of care. Kudos to all. read more

I have had stellar care and service through Dr. Judith Brown of Orange Grove Family Practice. I feel listened to and understood. I have not ever waited more than 10-15 minutes once I've arrived for my scheduled appointment. The front office is friendly. The scribe - Renae - is attentive and friendly AND professional. The doctor and physicians assistant are thorough. The Doctor and physicians assistant are up to date on the most effective treatments. read more

Do NOT GO HERE. They are so unprofessional and will do anything to charge you. If I could leave negative stars I would for various reasons, including what many other people have mentioned. One of the front office staff workers is extremely rude and unprofessional. Can't say her name bc they don't wear name tags. Not just with me but I observed them with other patients as well. That makes a lasting impression. Medical assistants don't return calls. They scheduled a new patient appointment for my daughters who were minors at the time so I had to take them there twice before they would do a simple physical, and charged them both for a new patient appoint and a physical, & it wasn't even with the PCP. Michael Spillane and Nancy Favata are both helpful. I will most definitely be looking for a new PCP though. read more

It's very difficult to get an appointment for anything at this practice. I was on hold forever and the staff never picked up. I tried on two separate occasions to obtain a work order for my annual blood test. I was on hold, which seemed forever and finally gave up. I had to personally go into the office and talk to my PA to get the order. I also needed new prescriptions for two of my medications that I get by mail. I like my doctor and the PA but the call staff stinks!!! read more

Goodbye OGFP. I would not recommend this place to anyone. The concerns of this facility are whether one can pay and what diagnoses they can pack in the preexisting condition list. After I complained of Arizona allergies a few years back, I was prescribed an oral med and given an inhaler, which I was encouraged to use if my intense exercise was affected. I rarely use it. Despite this explanation, I am now listed as an asthmatic former smoker (don't admit to sneaking a couple with your mom after your dad died at 69 years young, folks). No effort was made to correct the record, and I was told I DO have exercise induced asthma. My most recent, and last, visit was because I had shingles symptoms, including the nerve pain. Having had shingles before more than once, I'm aware of the sensation. The PAC said he did not think it was shingles and told me that my symptoms were not consistent. At 41, I was patronized and made to feel like a liar. This is not the type of practice for me. I'm looking for a practice where providers listen and make an effort a to help patients. It's not this place. read more

Took them two weeks to mail me out a lab order for blood work. I could've went to an urgent care and had blood work faster than that. Nobody seemed to listened to me and instructions weren't clear. I'll only finish what I need because I need to get a HIDA scan but after that I won't be continuing care here. Blood work doesn't take that long to mail out locally. read more

I was a patient here for six years, and each year the office, staff, doctors, and overall care continued to get worse. I saw multiple doctors at this office and could never get the attention I needed. They prescribed medication without asking proper questions, refused to return calls, charged for office visits when services weren't completed, and much more. The worst had to be when I had a horrible reaction to a vaccination and could not get a call back from my doctor. Or when I had to go to urgent care and could not get my files from the office, no matter how many times I called. This facility is unorganized and unprofessional. Many of the MDs are rude and uncaring. And when I finally switched Primary Care doctors? They refused to send my entire medical history over because the file was "too big." Pathetic. read more

do I recommend this office? absolutely not. I was a patient for many years until I moved out of state. when I moved back to tucson. came back to orange grove family practice. today I had what they considered a new patient appointment spent 40 minutes waiting on them to call me back when I informed dr vance Sanders that I thought I was having blood sugar issues. he responded "the symptoms you are having sounds like you are reading them from a text book but you have a history of migraines" prescribed me 2 different medications without telling me what he was prescribing me and sent me on my way. it is not only a waste of almost 2 hours of my day but a waste of money. I will never be coming back. read more

Forced to leave one star. Wish I could leave no stars! This is the most unorganized doctors office I have ever seen! The staff is rude, disorganized and completely inefficient. I called and left a message for my husband's doctor with his assistant explaining the need for him to get authorization for tests ordered by my husband's neurologist. I never even received a call back! I called again two business days later and left another very detailed message stressing the need to have these test done A.S.A.P. Still no response! This is not the first problem with this office. Getting a prescription is a nightmare! They won't give you a written prescription to take to your pharmacy to have filled. They insist on faxing a pharmacy. This takes several phone calls to remind them to do it! You never speak with anyone directly. Half the time the prescription is faxed to the wrong pharmacy. After this latest "experience" we are seeking a new primary care doctor. read more

Absolutely a horrid practice. Disorganized and selfish staff-inclusive of the doctors. As a patient I was having significant health issues. The doctor finally got the clue to schedule more tests-however I would have to wait until AFTER his vacation to hear the results. The doctor scooted me out with zero resolution. Twenty four hours later I was in emergency surgery. I wouldn't even have given this "practice" zero stars. This is a great place to be ignored, pushed off as through you're a burden and made to feel as through as a patient you're nothing more than a petty waste of staff time. read more

I'm really liking this place. It's taken me forever to find a family practice doctor in Tucson. Any sort of specialty doctor I've needed I've had zero problem finding, but when it came to just a primary care physician it has seemed impossible. Finally I came here. Dr. Sanders was the doctor I was able to see the soonest so I that is who I saw. He's great! He's so so so nice. He listens to you, he answers questions, and he doesn't make you feel stupid for going to the doctor. His medical assistant is also really nice too. When I had a question about my prescription she called me back in just a few hours. The first time I went I did wait forever. I can't blame them though, this seems to be a healthcare problem in general. The second time though I probably only waited 10 minutes. I'm seriously so happy to finally have a doctor in Tucson, I'm just sad it almost took me a decade to accomplish. read more

Great Experience! We are new to AZ and needed to get in quickly to see the doctor. Everyone was super helpful and nice. The whole experience from new patient registration, exam, and check out were great! We have found our new PCP. read more

The staff is friendly, although they always look bored. The building is new, fresh, and clean. I personally find the vintage orange marketing posters quite charming. I haven't had any problems with scheduling and my doc is almost always available when needed. Most importantly, the facility is CLEAN. I'm pleased. read more

Falsely coding charges for appointments since 2012. Christopher's review is dead on. this was a waste of my time. Even though they came highly recommended it was not worth it. I called to make a new patient appointment for both of my kids, to have well baby checks. I was told that they would have to do the initial visit first and if the doctor had time he would do a well check and shots. Unfortunately, if its not coded as well baby check I will be charged for the initial appointment. I've never experienced this, going through a family doctor or even a pediatrician. I called back to ask if they could code it as well baby check, through my insurance. I was advised they could not because they do a patient history check first and if the doctor did not have time to do the well baby they couldn't put it in at all. I asked her to cancel my appointment and I'll see if I can find someone else. she was able to locate one child but advised me that the other child was not put in the system for an appointment. Just goes to show their lack of ability to do things correctly. read more

We see Dr. Gloudemans, and she's a wonderful doctor. Friendly, upbeat, up on the most recent research, and pro-vaxx (hooray!!). She's proactive about problems after making sure things are worth worrying about-- "let's keep an eye on this, and if there's still a problem in a month or two, come back in and we'll see about a referral to a specialist." As others have mentioned, we've had a few billing hiccups. We received a bill saying we were past due on 3 appointments' fees, despite paying all copays in the office. Luckily it was all straightened out after a phone call, but it's been frustrating on that front. read more

I have recently relocated to Arizona and needed to change my health insurance and medical care provider. My wife came here for a check up and had a positive experience so I decided to schedule here. My first issue was that I could not schedule an appointment in the afternoon. their reasoning was that as a new patient to this facility I needed time to fill out paperwork. Understandable to a degree but not really convenient to the patient. My initial consultation with Paul Stamer was very good. Excellent communication, He confirmed my meds and scheduled a follow up blood draw in two weeks. I have a couple of issues that had gotten out of control and I was optimistic that this facility was going to provide the help that I need to get back on track. The fasting blood draw went well also. The wait was not long and the nurse / phlebotomist was good. The negative and extremely frustrating part came in actually getting the results. I came form a technology friendly health organization where almost all facets of the patient -provider relationship were available online; appointments, advice and test results could all be accessed online, usually within 1-3 days. I received a phone message from the OGFP office asking for a return call regarding results. And it turns into a world class match of phone tag. I repeatedly requested and authorized that I would like my results e-mailed to me or that she could leave a message with the results (after her voicemail saying that was an option) but I never received anything. From December 20th I still do not know anything about the visit except that one of the nurses is a scrooge when it comes to Christmas and that they did accept my co-pay. Oh, I am Blue Cross-Blue Shield. They have an online health management system for patients. Once I signed up I was able to "find" myself there. There were, however, no results which tells me that the provider did not provide the results. Lastly. OGFP also has a similar health management portal affiliation. I signed up for that as well but also found no results. Question of logic: Did a test really happen if there are no results? I am just going to search for a new provider. I rarely do Yelp as I usually cant really verify the veracity of the review . In this case there are scads of reviews with similar office related issues. That tells me that they are inept in the office and more pointedly don't give a whit about improving their process. read more

Oh. My. Goodness. The dr I was seeing moved to another practice. I changed to Amy Singer. 1st visit she sent me to 2 specialists. After those 2 visit I checked back with her and she said "I don't know if I'm the right dr for you. I don't know what to do for you." When I tried to make a change I was told you can only be seen for urgent needs by a nurse practitioner for 3 week, we will refill any RX and go someplace else. Please scroll down and read the reviews, save your time and pass this place over! Terrible medical care! read more

They are so disorganized that when their male NP (forgot his name) was about to see me, the receptionist told me to reschedule because NP is gone for the day because he is sick. Actually, the NP had just saw my husband and told him to tell me that he is ready for me. I was ready too. The receptionist would not let me in because, according to her, the NP was gone. And they would not even listen to your explanations. But my "favorite" one is doctor Kerwin. Whatever the cause of my visit is, every time he would inquire about my sex life. Even worse, my husband saw him for a check up and in a couple of days he had a heart attack. But I guess it was not obvious at that time. read more

This review is not about the practitioner care, but about the office's professionalism. As a potential first-time patient, I was alarmed at how unprofessional the interactions have been, how rude, inattentive, and abrasive one person on the office staff seemed. (Also, after multiple attempts at making an appointment, still no effort on their part to follow through.) A significant deterrent; I will not be giving them my business. read more

Awful treatment, I have been a patient here many years, and when the NP gave me an antibiotic that inflamed me, they refused to give me one thaf would help, 3 weeks of sickness with a sinus infection, they don't care, they act like a antibiotic that might work is worse than opioid, seriously, actually they gave me an antibiotic but it made me worse then I call for different treatment and got refused. Don't go here, they don't listen and think they know your body better than you do. Uncaring doctors, they gave me bad meds that keep me sick and coming back, unprofessional, disorganized and rude in their demands you taking what they give not what might work, even if what they gave inflamed me , no relief, went here to get worse! *update went to hospital today and had to have a chest xray, have bronchitis now, this office gave me the medicine that headed me in this downward spiral and didnt care! read more

I liked the office itself, the NP's, and the support staff, however, Dr. Sanders was a real piece of work. The first visit with him was pleasant, but in all subsequent visits he was disgruntled, moody, and blatantly uninterested in doing his job. He was so offensive, I decided to take my business elsewhere. read more

We were patients at this office for in excess of 7 years and we were always fortunate to be seen by some wonderful PA'S. Unfortunately when we wanted to be seen by our PCP we were told that she wasn't taking new patients. I explained that we were not new patients that we had been patients for over 7 years and the response was, you were seen by the PA and not the physician, therefore we were new patients. We changed practices immediately. read more

I have been going here for quite a while. I have a reoccurring problem which comes up every two months. Every time I need an antibiotic, they make me go through days of waiting to get a prescription. I don't understand why I have to wait all day to be told I can come pee in a cup. I feel like my needs and problems are disregarded and I've been having the same problems for over a year. I'm finding somewhere else to go. read more

My husband who is employed but came down with covid back in August and has been a pt of this practice for over a year recently had the worst most unprofessional experience ever! After spending 3 weeks in the ICU he had to follow up with his PCP he has united health care as his primary through his employer well due to him becoming ill and us going to a one income home his copays became a bit of an issue. Applying for Ahcccs is not what we wanted to do but what we needed to do so he can follow up with pcp, pulmonologist, and other providers after having covid. Last Friday he went to his follow up the front office ladies who are normally always so caring and professional turned into rude unprofessional front office employees. He checked in gave his insurance cards and the lady in front decided to become very rude and proceed to become very loud in regards to his secondary ins AHCCCS there were people in the lobby and she did not mind violating HIPPA and his privacy not only that but he tried explaining come Jan when he is cleared to go back to work he will not have the secondary they ignored him. The office manager Denise i believe came from the back and with a raised voice stated cancel all his future appointments. This embarrassed him but not only that everyone was looking at him like he was a walking disease. read more

I have a love/hate relationship with this place. While I'm absolutely in love with our pediatrician, Dr. Beth Sachrison, I can't stand the amount of time and money I've spent here over the years. Dr. Beth has been my kids' pediatrician for about 12 years now. I found her after searching for another doctor because I started to understand that my daughter didn't need as much antibiotics as our previous, unnamed pediatrician seemed to think she did. Dr. Beth cares. She comes in, chats, spends time goofing around with the kids and genuinely loves on them while they're being seen. Recently I had to consult with her on my son's ADHD and she was extremely caring, listening to my concerns on medicating and my concerns about his future in school. She listened, offered advice and genuinely took the time to educate me on the hundreds of questions that I asked. I have nothing but the highest regard for her. I've also heard the same about another pediatrician with the group, Dr. Decker. We've seen her a couple of times when Dr. Beth was out on maternity leave and I was very happy with the level of care she gave us regardless of the fact we were not her patients. I'm not highly fond of how busy this place is. There are always a ton of people waiting and you're always put on hold when you call in. I do however like the main gal at the desk who is incredibly sweet. I cannot speak on the other staff who seem to be grumpy most of the time. The office will make every attempt to get you in the day you call, if needed. They make every attempt to give you coupons for the medications that they prescribe you in hopes of taking some of the sting off and Dr. Beth will never over-medicate your child or give them antibiotics when they aren't necessary. read more

Decent practice, but they commit fraud in charging the patient. Scheduled an appointment for a physical and they charge me for an office visit when all that was performed was clearly a physical. Insurance won't pay because it is not scheduled as a physical and they refuse to change the charge because "that would be fraud on their part." The real fraud is when they charge you for something you didn't schedule. Oh well. Have to send the doctor's notes to the insurance company so they can see for themselves that it was indeed a physical that was done. Also, took multiple days for them to respond to the issue and the person I left a message for didn't even call back themselves to address the issue, but rather hid from it. read more

Dr. Sanders prescribed my 11 year old brother codeine cough syrup (the FDA banned it for kids). He's been out of school for two weeks and he didn't even have to be. Dr. Sanders was frankly awful. He was uninterested and didn't even examine my little brother. Both my mother and I are totally unimpressed. Nancy Favata is absolutely fabulous, and so is every other doctor besides Sanders. However, if you're planning on taking your child in I wouldn't. A pediatrician is a better idea. read more

What a waste of a co pay! Had a appointment with Evans and talk about not being friendly. Came out of the visit with no help. The times before this were just as bad, I should have known. I need to find a new doctor! read more

First let me start by saying I'm finding another doctor. When I first started to go to these people it was good seeing the NP Nancy. Then I saw other doctors there never my primary. But when I finally needed my primary I was told I wasn't established. What do you mean I'm not establish I've been to your office 10 times in the last two years, that didn't seem to matter. I actually called the office manager to have her find out from the physicians which one would care about my case enough for me to stay on with them. My most recent inner action was to get a Prevnar 13 injection. I'm told I have to see the physicians assistant Michael. After seeing that man I don't care if I am laying dying in the street I will never allow him to treat me again. Mind you I saw him for it and injection. He was the rudest, thought he was better than me, uninformative, I ask him questions he gave me one syllable answers. Don't even get me started on their billing. What a nightmare, and when you try to get them to explain what they're doing they get mad. read more

I went here on a friend's recommendation and while I like the pediatricians, the time, energy, and hassle spent dealing with the billing department is beyond deplorable. With our insurance we pay 100% out-of-pocekt until our deductible is met. I have a Health Savings Account so I am meticulous in keeping track of receipts, billing statements, etc. since I have to submit them to be reimbursed for our charges. The billing manager is probably the rudest, most unprofessional person I've ever dealt with in a doctor's office. When I call to ask about bills that I've received which don't match up with the services provided, I'm placed on hold for inordinate periods of time or simply disconnected entirely. After pointing out inaccuracies, the billing manager backpedals and tries to cover her tracks. I recently spent 45 minutes on the phone to try to clear up a simple billing issue. Over the course of the conversation I was told 5 totally DIFFERENT amounts that we owed, none of which added up to what MY records indicate should be owed. When I said I would NOT pay over the phone and, instead, needed a bill in writing so I could have a copy for my records (which is required by my HSA, by the way), she acted like I was being unreasonable for refusing to pay this mystery amount that kept changing every 5 minutes and I'd seen no proof for at all. After logging into Yelp I'm shocked I hadn't checked here sooner, as it looks like this has been an ongoing and enduring problem with them. This is such a huge headache for us that we're switching pediatricians over it. Maybe it wouldn't be such big deal if we had a different insurance, but given our situation (paying 100% out of pocket until deductible is met & having to request reimbursement from HSA), we NEED a pediatrician that has a business office who knows how to handle their affairs. Seriously, the girl they've got sounds like a high school dropout. I'd be shocked if she even has a GED. They need to get it together because it's a good group of doctors, but clearly the poor business management is driving away potential clients. We won't be back. read more

They're friendly enough but they charge wrong codes to incorrectly bill you. I have the standard check ups for my newborn. Through my insurance check-ups are 100% covered. I got charged $290 for a few standard "check-ups". They will rip you off so beware. read more

I had a great experience with Dr. Kerwin, he was patient and listened to my concerns. I didn't feel rushed or like he didn't care at all. He offered me a few treatment options and let me decide based on my opinions and wishes what to do. Office staff was typical of most medical offices but they were efficient and friendly enough. read more

Been going to Orange Grove Family Practice for years, mulitple locations, always same Doc, Judith Brown, for both labs and exams. Prompt, courteous and helpful always. If you are a good patient engaged in your health, this a an outstanding place. read more

This is very confusing because it is a mix of Orange Grove Family Practice and Orange Grove Pediatrics, which are two COMPLETELY different, unrelated practices. Drs Gloudemans, Sachrison, Baser-Decker, Scurry, and Shapiro are all providers at Orange Grove PEDIATRICS. We do not have a nurse practitioner. read more

I'd give it zero if possible. I am a regional manager and never know my schedule in advance. I didn't book an appointment to get a refill for heartburn medicine and they disassociated with me. I did like the Dr. and called to get back in. He refused. Absolute joke. Way to be professional. Good doc, bad service. P.S if it didn't take months to be seen(emergency or not) it would make scheduling a lot easier. read more

Never have we been treated so poorly by physicians and staff. Patients are just cattle to be hustled through offices and desks. The condescending physician Dr. Ray, I believe) one of us met with lost her temper and turned red when asked basic questions beyond the scope of the physical exam. You would do well to heed the negative reviews and avoid this facility. read more

Called this morning about getting a tetnus shot. I slammed my finger in the car door and cut right through the nail. After explaining all of this to the nurse, I was asked if I wanted to see my doctor? I said, yes and I think I need a shot. She kept telling me to make sure with my insurance company if would be covered or I would have to pay. I explained I have Medicare and a very good supplemental insurance so there would not be a problem. She had to have verbal confirmation I would pay out of pocket if there were problems with the insurance. Three hours later and no call back from her or the doctor, no appt. either. Went to minute clinic at CVS and was done quickly and had to pay ZERO because of my insurance. Did I mention Orange Grove Family Practice is MY doctors office and they did absolutely nothing to help me! I also would give them a zero star if I could. The nurse was rude and not at all helpful, I felt like I was bothering her! read more

If you don't mind waiting 30 minutes in the waiting room and then 30 minutes in the office before spending 5 minutes with the physician, this may be the practice for you. If you don't mind it taking 3 weeks for them to return your pharmacy's request for medication refill, you'll be happy with this practice. If being told to go to the local urgent care when you're sick (because they can't see you for a month), this is the practice for you. This practice has outgrown its effectiveness for patient care. read more

Been going here for about year. I don't have to go in often so I don't have to deal with their hideous attitudes often, gratefully. Dr. Sanders is my primary and rest assured, he is on the bottom of the barrel when it comes to doctors. He was very rude when I asked about diet supplements, likely because he's in need of them as well, and was rude before I got the chance to open my mouth. He doesn't care about his patients in the least. read more

This is the absolute worst health care service provider I have ever had the displeasure to deal with. They couldn't get their billing straight if their business and lives depended on it. You CAN'T get a covered wellness check there, no matter what you tell them (i.e. I just want a covered wellness check!!!). Their service and billing is so poor that I don't care if I have to pay more somewhere else (I doubt it), I'm never going back. Good riddance Dr. Pounds and Physician's assistant Stamer. Happy not to have to deal with such rude people. read more