As a loyal Cadillac customer and a senior citizen (my husband is 87 and I am 79), I am extremely…read moredisappointed with the ongoing issues and lack of customer service I have received from Classic Auto Group Cadillac in Galveston, TX. We purchased a 2023 Cadillac XT4 with the expectation of quality, dependability, and above all, support--especially under warranty. Unfortunately, this has not been the case. We live on a fixed income, and my husband has significant health issues, making reliable transportation not just a convenience but a necessity. I only use the car for light local driving--to yoga, the grocery store, multiple weekly doctor visits, and occasionally Houston for holidays. The car currently has only 16,687 miles, which is well below the typical mileage for a vehicle of this age. Since purchasing the vehicle, the Check Engine Light has come on three separate times, each causing serious disruption to our lives: First Incident (June 2024): I dropped off the car at the dealership. The transporter who drove me home was impolite and uncommunicative. I was not offered a loaner vehicle--despite the warranty--and had to arrange my own transportation. I was also charged for the repair, even though the car is under warranty. Second Incident (August 15, 2024): The same day I had it serviced, the car completely shut down and stranded me in the extreme heat for three hours, unable to secure or leave the vehicle. My son had to come assist me, and the car was eventually towed. Parts were replaced, including the fuel purge pump, power control module, and more. Once again, I was refused a loaner vehicle during repairs. Third Incident (May 27, 2025): After paying $307.90 for a routine oil change and maintenance, the vehicle broke down again within two hours. The air conditioner failed, smoke came from the hood, and the car completely shut off. A nearby fireman kindly assisted and found that the oil dipstick was completely dry. We were again stranded in the sweltering heat for over three hours--this time with my husband inside the vehicle, unable to find relief from the heat due to the lack of power. When I later described what happened to a dealership employee, including the visible smoke coming from under the hood, I was dismissively told that it was "not smoke--it was steam." I found this comment not only inaccurate but also insulting--it dismissed the seriousness of the situation and made me feel unheard and disrespected after a very stressful and dangerous experience. Since Tuesday (now Saturday), the dealership has kept the car with no clear resolution and no loaner vehicle, despite promising I'd have it back by Thursday. I have upcoming medical appointments on Monday and still no vehicle or updates. This has been an incredibly stressful and disheartening experience. I chose Cadillac for its reputation of excellence, but my experience with this dealership has been the opposite. I urge management and GM to reevaluate how this location is treating its customers--especially seniors relying on dependable transportation for essential needs. We are not just frustrated--we are exhausted, concerned for our health and safety, and deeply disappointed.

My recent auto purchase experience at Classic Kia was excellent. Staff was very professional and…read morehelpful. I'd recommend Classic Kia to anyone interested in purchasing a new or used car.... I will definitely refer my friends and family to them, namely sales professionals Korbin & Shelby.

More than a decade ago, I brought my 2005 Ram 1500 to Modica Bros. after my A/C stopped cooling at…read moreidle. I would get cool air while driving but nothing but hot air when stopped. After a "thorough" inspection, I was told the entire A/C system needed to be replaced. The technician even joked that at least I wouldn't have to pay since it was a company truck, pointing at the magnets on the door. When I explained it was my personal vehicle, he "took another look" and suddenly said I only needed a new condenser and recharge at about half the price. That didn't sit right with me, so I paid the diagnostic fee and left. After talking with my wife, she told me about Bill's Garage in Port Neches, a shop highly recommended by her co-workers. I brought my truck there and spoke with Ricky. Even though they were extremely busy and couldn't get me in for a couple of weeks, he took a few minutes to look at it in the parking lot. He had me start the truck and turn on the A/C. When nothing happened, he reached in, tapped the fan a few times, and immediately the truck started blowing cold air. He explained there was nothing wrong with the condenser. The real issue was the radiator cooling fan or fan clutch not providing airflow at idle. He told me he could fix it for around $250, but also suggested I could buy the part myself for about $100 and replace it on my own. I did exactly that, and it fixed the problem completely. Fast forward to last August, I purchased a 2022 Chevy 2500 HD with about 45,000 miles from a Chevy dealership. Recently, I brought it back to the dealer for what I believed was a radiator leak. I was told it wasn't covered and was quoted $1,800 for a new radiator, along with a diagnostic fee. Once again, I took it to Bill's Garage. They pressure-tested the system and found the radiator was fine. The actual problem was a leaking A/C condenser, a far less expensive repair they could handle quickly. Over the years, I've trusted Bill's Garage with my vehicles, my wife's, and my kids'. They have consistently proven to be honest, fair, and highly skilled. I won't take my vehicles anywhere else.

This is one of the best and honest garages in the Golden Triangle if it's broken they can fix it at…read morethe same time they don't just change parts if you don't need it they only fix what's broken plus they are friendly people to deal with I have been doing Business with them for 40 years

July 2026 The transmission shifter linkage on my Camry…read morebroke. I had it towed to De Jean Automotive. The front office, Tobi and Kristy, were very cordial and helpful. Tyler was the tech that worked on it seems to have done well with the repair because I drove home without any indication that it ever had a problem. The repair cost was considerably less than a dealer would charge. I plan to go there for future service.

Water pump was replaced the pump they used has been working fine so far and they were very quick…read moredoing the job

Repaired my radiator and air conditioner after a slight mishap. Prices are about right and better…read morethan some. No place is cheap!! The quality of the work is better than most and the people are super friendly. Nothing but good things to say about the repairs they have done on my latest problem or on the jobs they have done in the past.

These guys did an incredible job with my vehicle. Local dealerships quoted me days before they…read morecould even look at my vehicle, but Triangle was able to help right away and keep me from being stranded out of town. The work was top notch, they were incredibly fair on pricing and they did exactly what they said they would exactly when they said they would. Especially during COVID, where businesses are short handed, these guys turned a bad situation into a positive experience. I got better service in Orange from Triangle than at any of the big places in Houston. I wouldn't hesitate to bring a big job to these guys.

Highly recommend anyone bringing their turbo LS car/truck to this shop. My car performs even…read morebetter than I'd hoped. With the car being a fully custom build, there were a lot of bugs to work out, but co-owner Craig Pachar spent 2 days...one of those being his day off....getting everything running flawlessly. Couldn't be happier with the car and they will definitely be getting my business in the future

My experience with Mike Smith was one that could have been a big disaster…read more I've never purchased a car on my own..Mike Noster and Mr.Gibson made my experience one that I'll never forget..needed to get another car..my dream car has always been a Camaro..I wasn't thinking that I would ever be able to get one...at the end of the day Mike and his team put me in it!!! I'VE NEVER BEEN HAPPIER!!The service is EXCELLENT and everyone was so kind.After the sale they are still readily available.I would highly recommend anyone to them!!!!

Do not buy a car from Mike Smith Nissan.. I bought a 2012 Buick Enclave and the next day I brought…read moreit back because it was making a strange noise (sounds like compressor is going out), the radio was going on and off by itself, windshield wipers fluid wouldn't work. Brought it in to get repaired and the only thing that was done was they sent it to Classic Chevrolet to put a new radio in.(which is still broken) I picked up my car Monday and it's still making the same noise and the air conditioner only blows cold when you're driving. If you're just sitting there like at a red light it doesn't blow cold (it blows between 70-75°) so I went back up there today and took one of the managers Kevin Lee with me for a drive and he pretended like he didn't hear anything. Then I took the service manager for a ride and he clearly heard the noise I was talking about and said that it should be blowing just as cold while I'm stopped. Mind you I took a road trip to Louisiana and it totally quit blowing all together. They said that they won't fix it because it hasn't "failed" yet. Then said "you do realize you bought a used car right?" And I said yes and it had a 1,000 mile warranty and y'all said y'all would fix this problem the day after I bought it. I was also told that my 30 day or 1,000 mile warranty was up (they had my car for almost 3 weeks!!!)I was up there for 3 hours today and they told me they wouldn't fix it. I'M BEYOND PISSED AND WANTED TO PUNCH HIM SQUARE IN HIS FACE!!!! This is how they treat people who were affected by Harvey!!! PLEASE SHARE SO OTHERS WILL BE WARNED!!!

Did an excellent job locating parts for our Chevy Uplander's air conditioner and getting it working…read moreagain. Also did an excellent job on replacing both catalytic converters on our Chevy Tahoe,

Best auto service company I've ever dealt with. Always get better than expected and never a bad…read moreexperience.

Great place to have your car serviced! Jared is very knowledgeable, took the time to explain…read moreeverything to me, and kept me updated on progress while having my car. My car is now running perfectly! Even better, the cost was a fraction of what the dealership quoted me! I will definitely be back anytime my car needs servicing.