Negative experience all the way around. Customer service was extremely rude and unprofessional…read more The job was subpar because of the junk yard parts that were used without consent. And it was overpriced because the used part costs more than the new. Just make sure you give them your insurance check as fast as possible is the only statement you will hear.

I started going to Grove Auto Body by having a simple latch fixed on my Fiat, fast forward to a…read morecouple weeks later and I wrecked two vehicles in a week. George and his staff went above and beyond to get me back into a vehicle in record time, the work was outstanding. I highly recommend this shop, they care, they're professional, and their work is beyond amazing. Thank you for taking such great care of me and my situation. I really do appreciate you!

This dealership is very kind to let EV owners charge at no cost at their fast charger. My husband…read moreand I were in Nederland with our Ioniq5 and wanted to top off before heading back to Houston. Thanks for letting us use your charger, Philpott Hyundai!

I have had some good experiences here, but the service department has turned into a joke. I…read morebrought in a car for a broken HVAC and proceeded to argue with the Hyundai Platinum Protection warranty people and instead of submitting the pictures asked for, didn't submit anything, told me it was in denial and I had to contact HPP and to pick up the vehicle. I called HPP and was told they never submitted any documentation, so i took it back the next day and they had to do the same test. They submitted documentation and told me they never heard back. I finally called HPP again and they said they did not submit a picture of the leak and had requested a picture of the actual leak test.. I called back to Philpott and they told me I have to pay for the test because it is my warranties fault that they didn't ask for documentation in a timely manner. Then Crytsal got a bit heated blaming everything on someone else. This was after the first time she told me that she wouldn't give HPP a cell phone number to send the document link because Philpott didn't pay her cell phone bill and she had to leave early to see her daughter's volleyball game. I called back to HPP and they said that and they said they submitted a picture of the ports of the evaporator coil and the expansion valve disconnected, but no picture of it leaking. They also listed the leak on the expansion valve but were requesting a new evaporator coil, so HPP had no idea what was actually broken. I will never do business with any of the Philpott's now. They really went to crap when they moved the Hyundai to the other side of the highway.

Terrible experience. I brought my car for them to find issue and less than 2 hrs they call and told…read moreme what they said was the issue. So i had them fix replace my radiator which cost over $700. Get my car back its having the same issue. Obviously they didn't run any tests and just guessed the issue. I brought it back to them because it was still doing the same thing. They say they couldn't find anything else and they did tests on it. So im out of my $ with the same issue. I wont recommend them or bring my vehicle back! Horrible

1984 Buick LeSabre…read more Could have been more professional.. My car will not go into reverse without jerking really hard . It wasn't doing that when I brought the car in .

They replaced an engine for me. Wasn't an easy job -- the first engine Tommy found was damaged in…read morean accident while being transported to Beaumont, then the engine light kept coming on due to various problems I didn't entirely understand. They stuck with me until everything was right. A wonderful family business that I'm comfortable trusting.

I can't say enough good things about Turner Automotive. We came strolling in on Friday frustrated…read morebecause your vehicle kept stalling out. This was after taking it to a shop in Johnson city and told there was no immediate problems. They looked at the car and figured out there was a problem but it was an easy fix. Thirty minutes later we are on the road and the car is no longer stalling on us. They stopped everything they were doing to help us out. They were kind and the owner even offered to let us borrow his car to go get lunch.

I went in today because I had a service A that needed to be done . First time using them, and I…read morethink they were absolutely amazing. Not only did they service my car, but check the rest of it, to make sure it was in safe driving conditions to go on a road trip. The service and pricing was absolutely awesome. I will for now on take my car there instead of the Mercedes dealership.Staff was nice courteous and knew their stuff. Thank you for such a great experience.

I needed the AC repaired on my wife's old Mercedes and took it to Mercedes Service. They were very…read moreaccommodating and were able to get the AC working correctly, but the best part was the positive communication I received from then on a regular basis on what they were doing, and what they recommended. Good work at reasonable prices.

More than a decade ago, I brought my 2005 Ram 1500 to Modica Bros. after my A/C stopped cooling at…read moreidle. I would get cool air while driving but nothing but hot air when stopped. After a "thorough" inspection, I was told the entire A/C system needed to be replaced. The technician even joked that at least I wouldn't have to pay since it was a company truck, pointing at the magnets on the door. When I explained it was my personal vehicle, he "took another look" and suddenly said I only needed a new condenser and recharge at about half the price. That didn't sit right with me, so I paid the diagnostic fee and left. After talking with my wife, she told me about Bill's Garage in Port Neches, a shop highly recommended by her co-workers. I brought my truck there and spoke with Ricky. Even though they were extremely busy and couldn't get me in for a couple of weeks, he took a few minutes to look at it in the parking lot. He had me start the truck and turn on the A/C. When nothing happened, he reached in, tapped the fan a few times, and immediately the truck started blowing cold air. He explained there was nothing wrong with the condenser. The real issue was the radiator cooling fan or fan clutch not providing airflow at idle. He told me he could fix it for around $250, but also suggested I could buy the part myself for about $100 and replace it on my own. I did exactly that, and it fixed the problem completely. Fast forward to last August, I purchased a 2022 Chevy 2500 HD with about 45,000 miles from a Chevy dealership. Recently, I brought it back to the dealer for what I believed was a radiator leak. I was told it wasn't covered and was quoted $1,800 for a new radiator, along with a diagnostic fee. Once again, I took it to Bill's Garage. They pressure-tested the system and found the radiator was fine. The actual problem was a leaking A/C condenser, a far less expensive repair they could handle quickly. Over the years, I've trusted Bill's Garage with my vehicles, my wife's, and my kids'. They have consistently proven to be honest, fair, and highly skilled. I won't take my vehicles anywhere else.

This is one of the best and honest garages in the Golden Triangle if it's broken they can fix it at…read morethe same time they don't just change parts if you don't need it they only fix what's broken plus they are friendly people to deal with I have been doing Business with them for 40 years

Best service I've received, and no nonsense too. The technicians went above and beyond, especially…read moreduring the test drive where they found a potential problem that saved me many headaches down the road. Highly recommend!

I have a 2009 Chevy HHR. I've driven it all over the place. Mainly to work in Port Arthur. Then,…read moreafter I retired, I used it as a Waitr delivery driver for almost a year. It had ALWAYS made noises. Rattling, clanking when I hit a bump. You know, usual stuff. Well, it got to the point where I couldn't hear myself think. I brought it to Alton's because my wife recalled one of her relatives had worked there years ago and said, "They are good people". My wife is a good judge of people. I called and spoke with Miss Susie. She said to bring it in and they would take a look at it. A day later, she called and said it was the right wheel bearing and the control arm. When she quoted the repair price, I wasn't surprised, but money was tight so we passed. I told her I would pick it up the next day. I asked how much for checking it out. She said nothing. I was surprised. Well, we pooled our resources and got the money! I called her and authorized the repairs. Less than a week later, she called and said it was ready. She also stated that the price she quoted for the wheel bearing as too high and adjusted it. Since the cost was a lot lower, they replaced both front wheel bearings! When I got there, I was ready to pay the full quoted price, butas it turned out it was a few dollars less! Since I've gotten my car back, it rides and sounds like a brand new car! I applaud Alton's and highly recommend them for their professionalism and honesty.

I towed my truck over to get serviced & after they diagnosed my vehicle, I was told he couldn't do…read morethe job because he got burnt on another job with a vehicle just like mine, the only thing good came from this experience was he didn't charge me for the diagnostic, a waste of time & money, I admit I had a problem with my transmission, but ain't That's what they supposed to be experts at fixing, I wonder what was the real reason they couldn't do the job, maybe they are really not that good as they claim to be !!!!!

I would love to give Ed's Automotive a BIG shout out for a job well done! It can be a little…read moreunsettling when you here you need transmission repairs on your vehicle. You can trust these guys! They took great care of us and had us up and going in no time. Thanks again Lee!