I've been a member of Orangetheory Fitness for 3 years, and I absolutely love it! What makes OTF so special isn't just the workouts--it's the amazing people I've met along the way. I've made some really good friends there, including some of the wonderful coaches. If you're thinking about trying OTF, I highly recommend booking your first free class and asking for Coach Jared Sena. He is incredibly welcoming, supportive, and will take the time to walk you through everything so you feel comfortable from the very beginning. And who knows? You might come in looking for a great workout and leave with something even more special--a new friendship. That's one of my favorite things about OTF: it's not just a place to work out; it's a place where you can meet genuinely special people who become part of your life. Definitely give it a try! ‍ read more

I love the coaches and Owen at the front desk, but Jared ruined this gym for me. He pressured me twice to cancel my membership at my home studio just to rejoin under him. Since I politely declined, he has been acting passive aggressively toward me. He literally ignores me on purpose while greeting everyone else in the room. Giving a customer the cold shoulder over a sales quota is petty and unprofessional. It is disappointing that I now feel forced to avoid this studio because of one person read more

First, I would like to say I did not have the experience others have had where they "couldn't cancel" or whatever. The contract you sign says you give them a 30 day notice. So that part was fine. I was there for two months. It wasn't my thing but the coaches are nice. So I cancelled. However, my boyfriend continued to go for 6 months. I bought him a HRM in January of 2026. He did not receive the monitor. The entire 6 months they kept saying "the monitor is coming." Then, one of the employees, Jared tried to give him the HRM a few days before his contract was about to expire. He obviously declined and asked for a refund. I will say they did let him borrow HRMs the whole time, but half the time they would die during the workout or not work correctly, and why did he not receive one for 6 months? There were no shipments for 6 months? Jared personally venmoed him and refunded him for the HRM. I thought this was strange since he shouldn't be paying us back out of his personal money, if the HRM was never given to us, OTF should've paid us back. If they refused, I would've talked to the manager or disputed the charge on my credit card. Whatever. At this point, I'm like at least we are done with that situation. Wrong. Then I get a text with an offer to come back. I decline and say why. Then Jared replies with this. See photos. I was not mad. I was asking not to be contacted again and said why. And that pretty much sums up my experience at OTF pacifica. Not right for me but again the coaches are generally nice, I just don't like that they seem to be put into bad positions by management. I appreciate that Jared paid us back, but why is it his responsibility to do that? Why wouldn't management take care of it? On top of all of this, there's a ton of drama with one of their other coaches that got fired, which I mentioned in my original response text. Long story short: Management needs to do better for their employees. read more

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The staff is great, and overall I really like the gym. Unfortunately, the owner has still not paid out the winnings from the 2025 Transformation Challenge. I've emailed and followed up in person with both management and ownership more than six times since spring 2025, but have received no resolution and very little communication regarding the matter. I genuinely enjoy the gym, the atmosphere, and the people who work here, which makes this situation even more disappointing. Honoring commitments and communicating with members are important aspects of trust, and this experience has fallen short of that expectation. Its not the way I personally conduct business. I would gladly consider updating this review if the issue is addressed and the promised winnings are paid. I bumped my review up from 1 star to 3 stars because how nice and caring the staff are. read more

I love OTF Pacifica! I've taken classes with Jack, Gabe, Callie, Jared, Hanna, and Tala, all amazing coaches with great energy and awesome playlists. Looking forward to trying classes with the new coaches, too. The studio is always clean and well-organized, and the staff is helpful, supportive, and encouraging on every visit. Shout out to the front desk staff too - always so welcoming! Highly recommend OTF Pacifica studio! read more

Always a great workout, with a really supportive environment and friendly coaches! There's a good variety of class time offerings, and the workers are very responsive to needs whether it's cleaning and maintaining equipment, paperwork updates, or even making adjustments based on member input. Coach Jack in particular is amazing in always bringing a fun energy and helping to improve, coach Tala is amazing at correcting form and offering suggestions, and coach Nico always has amazing playlists! read more

Love this studio! Great location by the water, tidy space and attentive staff! Coach Callie is great, high energy and good music in class every time! read more

Love this gym. Everyone is included and accepted. The workouts are challenging but build muscle which is what I'm looking for as a middle aged woman. Also, Coach Jack is absolutely amazing. I've been following him for 4+ years. read more

Orange Theory Pacifica really helped me get back in shape. Found out I had high cholesterol. I got on a healthy diet and consistent workout schedule. In just a few months I significantly lowered my cholesterol and lost 20 lbs! read more

Kudos to Coach Jack! I love his enthusiasm and Taylor Swift stories. I'm pretty sure the coaches are there to coach and not clean up after people. Nevertheless he mopped up the iced latte some woman spilled all over the gym floor, so the rest of us could workout. She left without even helping. Thanks Jack! read more

AWFUL STUDIO WITH TERRIBLE MANAGEMENT! Have continued to charge me 6 months after my cancellation with no explanation other than THEY only had the record of an upgrade not a cancellation! Studio is dirty and they won't return calls or communicate with you. I've been calling and emailing for 3 months with no call backs or communication. They went on to say the person that filed my cancellation was fired but it's still on me that it it's not in their system! Thieves! Don't give them any card information!!! read more

Showed up put my name on the board Bree who was working there asked me why I was there. I said I was here to take a class 30 minutes before the class started. She then informed me 10 minutes before the class that it's full. I guess I was supposed to sign up somewhere else but what kind of business has people work in there? Did not show good customer service and make sure that I do the right thing to make sure I get in the class. I think they need to restructure their business maybe have kiosk for people to sign in to show up. I guess we're all in the iPhone business and everything is digital apps. I just wish that someone there would've taken better care of me so I don't waste my time instead of laughing at me say I have a free day off is what she did. read more

Well, after being promised her $99 refund as well as canceling my membership I woke this morning to an email saying that they tried to charge my card $209. When I called the Orangetheory in Pacifica, I was met with a very rude and uninformed and unhelpful personality. I can't even remember her name but she's there to really do nothing except tell you no she can't help you. These are just old school gym tricks and I have filed a complaint with my credit card as well as the district attorney of San Mateo County consumer fraud department not to mention any in all reviews wherever I can to weed out yet another Corporate run entity that is there to steal your money, not help you achieve your health goals. And they lie and lie and lie and lie and lie. read more

I have been comming to this Orange Theory for about a year now and lately I've been absolutely loving it! The front desk and social media director Jared is always so welcoming and is always so helpful with all questions. The new coaches are all so lively and keep me wanting to come to my workouts. Keep rocking OT Pacifica!! read more

This studio is filthy, the franchisee got rid of the cleaners so the floors/mirrors are a mess. Customers clean the equipment out of courtesy others but there is no formal cleaning of the studio. We pay an a significant amount of money monthly, the least we expect is a clean studio when people come to sweat and get a good workout in. read more

I got peer pressured into giving OTF a try and after one class, I am hooked! This is going to be my fitness regime starting now as I signed up for the unlimited monthly classes after my trial class. Coach Tala was super helpful in guiding me through my first class. She is motivational and has such a positive vibe. Chris, the manager and Tiana, from their regional office were informative and helpful in working with me to decide the best package and number of classes that work for my goals. I was hesitant to try OTF as I thought it would be really hard to keep up with the rest of the class, but found that each person focuses on themselves and go at the pace that works best for their fitness level and health. Everyone in the class were welcoming and friendly. The location is in a strip mall right by Linda Mar Beach so parking is available in a private lot. I look forward to getting back to working out regularly, something I haven't really done since the pandemic. read more

My rating is only for this specific OTF studio. I'm writing a review a few months later because I am still disturbed and upset at the way I was treated by the manager, Bree. I have been a member for 4 years and frequent the Daly City, SSF and Morgan Hill studios. I love OTF and even if I'm traveling in different cities, I will find a local one and join a class. I would sometimes go to the Pacifica studio with my boyfriend when we would want to do a class and then go out for dinner. I hate carrying a gym bag so we would pack a joint one. My bf generally would finish the class early and hit the showers, and then I would go in and quickly rinse and get ready. We would be in there no more than 10-15 mins. Never showering together and rushing so that someone who needed to shower would have no issue. We had done this several times and no one ever told us not to. On this one day, we did the same thing. When I was done I went to the bathroom to do my make-up while my bf packed away our clothes and towels. While I was in there, my bf was berated by Bree in front of the folks waiting for the next class. She insinuated that we were having sex and that it was not ok to shower in the same room. She even followed him into the parking lot. She told him that she would be marking it on our records and that we have now been warned. Keep in mind that there was never anything on the doors or studio that said only 1 person at a time. While we were embarrassed by the interaction we thought, "OK, we've been warned so we won't do that again." While at dinner I notice that I have received a voicemail and it was Bree saying that both myself and my bf were no longer welcome to the studio as well as a couple of other studios and that she was reporting us to our home studio. I believe it was her hope that we would be banned from OTF altogether. Mind you, she never spoke to me, she just banned me without a warning. It's been several months later and l'm still affected by what happened. I enjoyed some of the trainers and liked being able to workout and then walk on the beach. I want to talk to the owner because I have never been so disrespected by someone and this ordeal triggered my anxiety. I still have the voicemail and it so disturbing and so dismissive. So if you are looking to join OTF, go to another one in the area. Bree should not be a manager especially when she has no people skills and thinks it's appropriate to humiliate someone in front of others. If you are the owner, please feel free to contact me. read more

Orange Theory Pacifica has slowly added routine and normalcy back into my new work from home existence. I never regret coming here after a long day of work and sweating it out. All of the coaches are great, the facilities are nice and updated, and the front desk staff are always friendly and helpful. Highly recommend. read more

There's a reason why all the other Orange Theory locations are highly rated and this one is at 3. Not letting you in because you're 5 min late is crazy - for the first time. You paid a lot a month. I better not get a late fee on this. Other locations I see people coming in later and they don't make a big deal out of it and are nicer too. read more

AMAZING! We love Orangetheory Pacifica! This is the best location by far of any of the Orangetheory studios I've been to. The equipment is very nice, the people who work there are all so nice and so happy and it makes it easy to come back every week! In general, I really like the workouts I get at Orangetheory. They push me while also giving me leeway depending on the day I'm having. I also have a wrist injury and the coaches always give me multiple different options to still get in a good workout while keeping me safe. I really like the Pacifica location because it's spacious, and the people there are so so nice! The coaches are incredible and uplifting and the front desk team is so amazing and friendly too. Although I've been to other Orangetheory locations, this is the first one that's felt like a true community to me. Thank you OTF Pacifica!! read more

I have been consistent member for over three years and I love this place. The coaches are great, shout out to Coach Tala for all the accommodations she makes for me. I always feel welcome at this gym. If you're looking for a great strength class, this is the place to be! read more

I've been here during COVID (when class was outside) and twice already just within this month. My first club is in Daly City! And let me tell you, I would love to come here as much as I could!!! I really appreciate how fun and inviting the front desk team is. Everyone I've met have been so welcoming and energetic, it's like they're motivating you for your workout! I trained with Dawson and Tala and I never felt so motivated by a trainer lol! They both do a very great job at motivating and making sure your form and techniques are proper! I always felt like I was doing it right until in each class I was in, I was respectfully corrected to make sure I get the most accurate workout! So thanks Coaches for going above and beyond for your class. It really helps when the coaches are extremely motivating but also keeping a keen eye on everyone for quick form training as well as making sure no one in there is dying! Lol Can't wait to check out more trainers! I' also take Gabe's classes in Daly City, he is also very attentive and fun! This club is awesome, it's huge and always clean. It also helps it's by the beach. So much space to stretch outside, a lot of cubbies to store your belongings that's always watched for, and the floor is always clean! I love it here. 100/10 recommend the Pacifica Club! read more

I really wanted to like this place but unfortunately the customer service is awful. I just signed up a month ago. A membership already has an expensive monthly fee but if you're even 5 minutes late they charge a $15 dollar fee even if you take the class. I was also charged for a class I signed up on the wait list but was only informed via email that I was accepted from the wait list to the class and do NOT check my email frequently, no text, no call. So in my first month, being new and trying to figure how all the signing up, the app, their guidelines and how everything works they tried to charge me 3 $15 charges, no grace for being new and no understanding or sense of care was given from the employee I spoke to. The person I spoke to was unkind and not understanding when I told them my frustration at already paying a high monthly fee and then having to pay for charges despite never having all the signing up and late charges explained. She basically just said (paraphrasing) you should have read the contract you signed when you signed up for the gym and refused to waive any fees when I explained I was new and still trying to learn how everything works. I was already thinking of switching bc they don't have enough weight classes, it's almost impossible to sign up for the few weight training classes they offer and overall I think you'd get a better program elsewhere besides the awful customer service. read more

Just finished my 20th class and feeling great! I'm so glad I signed up and got back into my workout groove since the pandemic and starting a family. This studio is clean and well maintained. I love the energy, support and motivation from the coaches throughout class. I also appreciate their music selection - really keeps me going when I need a push in the middle of class. Really like the variation of workouts too. Everyone I've come across, from staff to other members, has been friendly. I know it can be a little intimidating starting at a new gym, but during class it's pretty evident that everyone is in their own zone, crushing their own goals. read more

Managers at Orange Theory were both greedy and unresponsive. Despite providing a doctor's note due to a knee injury, my membership cancellation request was ignored. The studio charged me for another month, disregarding the fact that my doctor advised against any sports participation, as I could barely walk. Due to this greed and poor customer service, I won't be returning to Orange Theory and do not recommend it. I'm giving two stars instead of one because I enjoyed some classes with good coaches. read more

Disappointing management as others have noted. They accidentally charged me 3 memberships (about $500) early June. They have yet to reimburse me and instead offered 5 free classes until they can figure it out with corporate. Each time they say that they need their manager Chris to authorize the reimbursement and he will contact me next day, but he never does -- it's been weeks. Today I had a class with Chris and the front desk said he will reimburse it after class. After class, they said he has another class so it will need to instead happen at 12pm noon. I'm new to Pacifica and had previous memberships in Capitola, Santa Clara, and Redwood City. Highly recommend those fabulous locations and always had above and beyond positive experiences. Considering I'm not the first to have bogus charges that I never authorized with no action from Pacifica management, wanted to share this trending experience at this location. They are happy to take your money, but it's definitely not a holistic and trusting partnership at Pacifica OTF. read more

I started at OrangeTheory Pacifica a year ago. After getting a DexaFit scan, I made a commitment to work about 4/5 days a week for the last 6 months. The Coaches (specifically Coach Tala & Coach Jack) have been amazing, pushing me with great music and high energy. I was able to lose 3.5lbs of fat and gain 5lbs of muscle in 6 months. All the people that work there are super friendly and bring great energy! If you're looking to get fit, I'd highly recommend joining read more

I quite my Orange Theory membership over 8 weeks ago and am stiłł being charged $139 a month. I have contacted OT many times over the past week to get the charges reversed, sometimes i get someone at the front desk and they tell assure me the manager will call me but he not done that yet. I am in disbelief that a return call has not been initiated. There are no phone numbers for their cooporate office available. I will try to reach out to the Pacifica Better Business Buraue to see if they help me. Stay away--poor business practices and a rip off. read more

First class I've ever left in the middle of the session. This place does not support recovering injuries (specifically knees) though they advertise with claims the Instructor will give modifications when you tell them of your injuries. After relaying injuries over the phone and intake form, being assured Instructor would know to provide modifications, I stepped into my first class here.... Instructor rushed me to keep up with the program and when I informed Lamar of my injuries, his response - well, you won't get stronger around knees if I don't do the squats and lunges. Clearly anyone with Physical Therapy experience would know you don't start strengthen with full body weight (single leg lunges, dynamic squats). Lastly when I told him my Orthopedic surgeon advised me not to do squats and lunges, Lamar gave a sigh and said I don't have time for this. Given the cost for memberships, I'd never recommend this place to anyone based on my experience. read more

I canceled my membership back in April of 2022. I followed their policy which is to formally sign a contract to cancel the membership, and in my case, due to a medical reason. After canceling, I was still charged the monthly fee, not once, but on two separate occasions. The first charge was refunded by Stephanie who is apparently the owner of this location. She was extremely pushy about me continuing my already canceled membership. I was not interested due to a health concern and again, why I had canceled, to begin with. I told her I would not be able to work out per my doctor's orders. She insisted on "freezing" my membership instead, even though I had already technically canceled it. I felt as if she did not listen or take my health concern seriously, whatsoever. Although I was extremely frustrated that she would not agree to just cancel my membership, I reluctantly agreed to the freezing as she assured me my card would not be charged until my health issue was resolved and I was ready to return. Come January 2023 my card was charged yet again without my knowledge or authorization. When I called to report the matter, Chris - the manager on duty, told me he did not see any paperwork on file to prove that I had canceled my membership, yet he did see the freeze. I asked him to please resolve the matter and credit the charge back to my account (for a second time) as it had caused overdraft issues in my account. He refused and in a condescending tone said "We don't just hand out money because people tell us to." He was extremely unprofessional and disrespectful as the conversation continued. I could tell our conversation was going in circles with no resolve, so I asked for Stephanie's contact information. He would not give it to me and said he would have her call me instead. I have yet to receive a phone call from her. I have since contacted Stephanie myself via email with the original signed copy of my canceled contract from April 2022. I asked her again for assistance in canceling my membership for good, effective immediately, and to reverse the charge that was not authorized. I have yet to receive a response. It is truly unfortunate that they are all about making a sale and care nothing about their customer service or the well-being of their clients. I've never written a negative review before, but I felt compelled to warn people about the way I was treated by the owner and her staff. Beware. read more

I love Orangetheory, therefore, I was really excited when one opened up in Pacifica. The location is awesome just steps away from the beach. Inside the facilities it is clean and new and very inviting. Every workout is different and challenges you to do your best. My favorite coach is Lamar. He tells you how to improve and doesn't hold back. He's brutally honest but that's what I love about his style. Also, they are getting new coaches and today I took a class with Casanova. WOW it was fun - music was great, coaching was great, experience was great! read more

My husband and I are so happy we've transferred over to the Pacifica studio after several negative experiences with other OTF studios around the area. The studio is clean and well-maintained. It's also located by the beach so the drive over is really pretty. The classes are fun and challenging. And the staff are great. They actually pick up their phones and get back to you when you leave a message. Unlike other studios who've tried to upsell or overcharge us, the Pacifica staff have always been professional and helpful. read more

Love a couple of their coaches, love the location. It's what kept me coming back. Hate that I have to write a bad review. I work in the service industry and understand how tough the front desk role can be. The manager at this location has Awful awful awful customer service. No empathy, no EQ. Even if you talk to someone IN PERSON about a cancellation and have taken two routes to try to contact about a late cancel (granted I had an incorrect number saved), the manager will call you to say it's your fault and proceed to force a bunch of steps down your throat. No acknowledgement about the fact that I tried to notify them about my cancellation, just a double down on "I'm reversing your charge as a courtesy, next time you need to do this and that". So rude! I pay way too much each month to be spoken to like that lol. Head coach will gossip and side with their staff before putting customers first. I had to file a BBB complaint. I've been a long time member since 2018 and will no longer return to this location. If you're a new member, they send you a brief text to come 15 mins earlier. You come 15 mins and then you're denied entry to class bc you didn't come 30 mins earlier. Save yourself the trouble and go to the other locations. SSF locations are super friendly and customer oriented! Other locations will never turn away a new customer! After two of my friends got denied, they signed up with the other locations as their home gyms instead. read more

I tried Orangetheory a few years back so I was excited when this location opened in Pacifica. I started back in March with an Elite membership (8 classes per month) and pretty quickly upgraded to the Premier (unlimited) because of the results I was getting. What I love about OTF is that every workout is intense, challenging and different each time. At the Pacifica location the staff is super friendly and accommodating, especially considering all of the COVID-related challenges for them and for members (Ashley is the best!). I've now attended 30+ classes with coaches LaMar, Mark and Julia and all three are awesome in their own way. They're knowledgeable, encouraging and motivating through even the hardest workouts. I've been recommending OTF Pacifica to all of my friends and family and look forward to continuing my health and fitness journey here. read more

Got referred to it by a friend and I must say it was a great decision. They made me feel comfortable..

I have been a consistent member for over a year however it has become impossible to get into a class. You pay $200 a month for a membership fee but you can't ever get into a class because the classes are all full. They want members to register for a class 1 week prior to the class, but if you need to cancel and do not provide them with 8 hours notice, they still charge you. Sadly I will be looking for a new gym. read more

Great for beginners and hardcore athletes. Especially love Tala's classes. I never regret coming to a class - you should try it.

The manager here is terrible. Chris does not respond to emails or phone calls. I put my membership on a freeze due to medical reasons. I was still charged twice. I emailed Chris and resent the form. This occurred in January and then again in April. If this was just a single incident of not responding it would not prompt me to write this review. This happened again in April when I tried to extend the freeze. Again, no response. I called and spoke with Chris, he told me a sob story of working a twelve hour day and said he had other fires and was not able to review his email. If you are overwhelmed at your job, delegate to your staff but don't make excuses for not responding to your customers. The gym itself is fine and I have no issues with the staff or the workout. Chris needs to learn better customer service. read more

One star for location and being so clean and new. One star for the coach If you like working out in a hot SAUNA you will like this location. The sun is amazing in this room but creates a greenhouse like atmosphere. They have a serious air conditioning problem. When I asked if they can open the doors they said no. What is the point of having a huge roll up garage door if you can't open it do let in some fresh air??? Will not come back till they fix that problem. Sorry wanted to love this place read more

Coach Tala has been a fantastic addition to a very fun location. She has great advice on form, a good sense of humor, and brings a positive attitude to every class! I love the monthly calendars, social media, and new challenges that keep things fun and engaging. Other members are super friendly and supportive. Front desk is always friendly and welcoming. They say you never regret a workout, and I definitely don't regret joining OTF Pacifica! read more