My Mom started out in assisted living five years ago. The staff was wonderful. A few months ago…read moreshe was moved to memory care. The care we received there was beyond amazing. Mom had severe dementia and was tearful and angry most days. They treated her with love and kindness regardless. I'm grateful for her time there at the end of her life.

Be aware of pretty packages; sometimes their contents aren't what you expect. Buda Oaks is a…read morebeautiful facility, but nothing is as it seems. Dealing with management was a nightmare, and the care given my mother was minimal, at best. If micromanaging every aspect of your loved one's care is how you want to spend your time, then, by all means, choose BO. However, if you require real care for your loved one, there is another assisted living facility in town that is exceptional, Sodalas of Buda. The FIRST day we moved mom in, after several instances of communication, BO forgot that she was arriving!! We had even postponed the move-in a day, and BO was notified, and they couldn't even get that right! And, when I first asked about visiting her, I was told that I needed to inform them at least the day before each visit. In retrospect, I should have turned and run then, but I felt that with COVID (This was June, 2021), that maybe they were taking extra precautions, and that was hopefully a good sign. I ended up asking them to put me down for visits every day, and it never came up again. As far as the business office, it was a nightmare to work with. Perhaps because of her ineptness, the executive director was more often than not passive aggressive with her correspondence (both written and in-person) with my brother and myself. Mistake after mistake after mistake, and NEVER an apology. We were always told that anything she did was "as a courtesy." Numerous billing errors, non-working fax machines, vaccine mix-up's, miscommunication across the board, among many other issues were experienced not once, but often at BO. The NUMBER ONE reason anyone lives in assisted living is because he/she can no longer independently take care of him/herself. In other words, this person no longer has the mental facilities and/or physical capabilities of self-care. When I would visit my mom, she would often be unkempt and unclean. Her hair was messy, dirty, and uncombed, and her body would often smell. The rotating staff (they couldn't keep anyone) would tell me that she refused to bathe, or if it was to go to dinner, she refused to go to dinner, or for anything else they didn't want to do, they would use the excuse that she refused to cooperate and they couldn't force her. I understand that they couldn't force her to do anything she didn't want to do, but, as I discussed several times with the wellness director, the employees should be trained to work with assisted living residents. When working with children or those with diminished capacities, one who is properly trained or has any common sense, doesn't ask if they want their diaper changed or a shower, the caretaker, in a nice, but firm manner, tells them what they're going to do. It works! The day before we moved my mom out, my daughter and I had come to BO @ 11:15 am to pack things up. My mom was still in bed with one leg on the floor, unable to get up. She said she was ok, but finally, we helped her up about 12:30ish, and when she weakly walked to the bathroom, her Depends were sagging below her knees and urine was dripping out onto the floor. I called down to see why she hadn't had breakfast, AND why no one had come to get her for lunch. She had no water, no food at least that morning, and I wouldn't be surprised if she didn't have any Saturday (the day before) also. She was dehydrated, yet her Depends were so full, they were dripping. This is DEFINITELY elderly neglect. If a child isn't given food (even though he/she says, "No!," and his/her diaper isn't changed for over a day, society would call that child neglect and even child abuse.) A little later, a really hateful girl brought a horrible lunch with no drink and no apologies from anyone. Once again, they said she didn't want to go eat. UNACCEPTABLE! From the beginning, housekeeping at BO was poor. Trash was to be removed daily-I often did it myself. Laundry was to be done at least weekly; the first four-five months when I was visiting, when her laundry basket would be overflowing and smelly, I actually would do her laundry myself. After numerous complaints, it finally was addressed and did improve the last few months she lived there. Her apartment also smelled terribly; I would actually open the window, whether cold or warm outside just to remove the smell. This was also addressed numerous times with management, and it did improve a little at the end. With Sodalis, my mother's apartment has NEVER had a bad odor. We encountered problems on EVERY level of care at BO, and my brother and I can finally relax as we no longer have to manage all aspects of my mom's care or lack of it. We still will be actively involved, but at my mom's new home, Sodalis Buda, the staff and management have earned both my respect and my trust.

Amy was so helpful in getting my Mom into the facility and they have taken such great care of her…read more Everyone is really invested in helping her to get batter and giving her the best care while she's there. very grateful for this place.

Overall the staff is really friendly and hardworking. There's a few that slack off in the medic…read moreside, but overall a great place. Josh brings light and laughter to everyone he encounters and Angela works harder than anyone I have ever seen to make daily events fun and enjoyable make daily events fun and enjoyable, I really don't know where she gets the energy to make everyone feel special. Physical therapy and occupational therapy are amazing . The only problem is constantly getting meds switched that my neuromuscular surgeon said I need for leg spasms. Still they try to rectify the problem once you talk to a Dr and explain which I plan on doing Monday. Josh, Angela, Kim and padam are the stars of the show! It wouldn't be the same without them!

I moved my mom into Watermark last September. She was not very keen on moving there, but soon…read moreafter she adapted well to the environment. The management and care has been very responsive to her needs and my concerns. I feel very comfortable leaving her in good hands.

I performed at this facility (played guitar and sang for the residents) January 12. The residents…read moreseemed very appreciative and were very kind. There was miscommunication from the director regarding their payment terms. This frustrated me because I was paid the day of the performance for every paid gig I have ever had at other venues. Different industry, different practices. It took about 2 1/2 weeks to get paid. Today the director explained they pay 30-45 days following performances based on frequency (recurring versus first time).

After considering several other facilities in which to place our mother, Shady Trails was the…read moreobvious choice. That was over two years ago and we have never regretted that decision. The environment far surpasses other options. It is a spacious house with personalized rooms, low resident-to-staff ratio, and customized meals. The staff are always friendly, helpful and attentive. The owner Terri and manager Haley have always gone the extra mile to answer questions, assist with paperwork, and coordinate care with visiting health care providers. The residents have also been regularly entertained by musicians. Our mom has especially enjoyed the classical guitarist. It may cost a little more than your average care facility, but it is well worth every penny!

My husband and I had the joy of performing for the residents at Shady Trails, and it was a truly…read moremeaningful experience. We also had the chance to observe the owner, Terri, interacting with the residents, and it was immediately clear how much she genuinely cares for them. She knew their names, their favorite music, their past careers, and what makes them smile. Terri didn't just speak with them--she connected with them as friends. The fact that she takes the time to bring in a variety of performers shows just how dedicated she is to helping the residents continue to enjoy and engage with life!

What a wonderful place for my mom. I will be forever grateful for the quality care they gave her…read more My mom was not an easy person to deal with. They showed kindness, patience and love. I am still so thankful to them. Don't hesitate to put your loved one here. They will give them the care they deserve.

This a great place to place a loved one that can no longer live alone. The care my loved-one gets…read moreis 5-STAR!!. The caregivers are caring and do such a nice job. The home is very clean and they make home cooked meals everyday. I highly recommend checking out Shady Hollow if you are considering placing a loved one in assisted living.

I actually went here for a server job. During my interview, the manager said in these exact words…read more"You're hired" I then completed all the paperwork, drug screening, did a background and everything. I went home after that and was told to wait for an email. Then a week later after not receiving anything I called and was told that the manager I interviewed with "had the wrong description for the job" which made no sense considering the job posting online had been up for a while and they have never took it down if it was so wrong. When I brought up the fact that I was told I was hired and did all the paperwork, I was told "we do all that for everyone" This place is a complete waste of time.

My mother has been an Enhanced Memory Care/Alzheimers patient for six months now. We're very happy…read morewith the compassionate experienced focused care she receives. Luckily, my husband has visited many Assisted Care Centers in Texas to sell lab testing; so, he has banked a treasure trove of information. His comment after visiting Alexis Pointe and meeting the staff, "It's the best I've seen." Alexis Pointe is shiny - breathtakingly beautiful, engaging and well-designed. But above and beyond that, the staff commits to a positive experience for all involved every day. They care and care and care some more. They go above and beyond. After an exhaustive search to find the best place, we also discovered that Alex Pointe offers competiitve pricing. What more can you ask for?

if you're looking to work here or even bring a relative here ... DONT ! This place is so…read moreunprofessional it's not even a joke. Management is horrible & does not know how to communicate with their employees, especially the owner Kelly ! She doesn't care much about her residents or employees, & it shows time & time again. One resident had everyone at her dinner table sign a letter explaining how the food was bad & they would like something to change, considering they pay thousands of dollars for this crappy place !!! Both owners did nothing to fix it, they literally hire anyone as a chef even if cooking is not their specialty !!! As I'm serving the food blood should not be coming out of pork chops or chicken, white rice shouldn't be baked in the oven ... coming out dry & hard. It's honestly so sad taking into consideration that this is the residents homes! Moving forward, I built great relationships with a lot of my residents & their families. (In fact one asked me if I would be open to being her mom's personal caregiver, because she couldn't trust this place!!!) It should be almost embarrassing that not one of them have anything good to say about the owner or management. (I'm still in contact with many of the families). If you seen or heard about the things that go on behind closed doors at this nursing home you would be disgusted. Unprofessional things such as the owner sneaking around empty rooms & flirting with the maintenance man. Bringing her son into an empty room to ague with him about a credit card (the walls are paper thin, not very private Kelly !!!). It's sad when you allow one of your med techs (who's also in management) to come into work drunk & still employed there the next day. Kelly the owner tells everyone how she hates drama, and if there is an issue come directly to her to resolve it .... when really she is the drama & if you come to her about a situation you will lose your job :) (I've seen it happen before). Also didn't even mention how Kelly messed up on my coworkers pay (not the first time messing up employees pay) and he was missing over $100 .... guess she thought he wouldn't notice, & he did. When he brought it to her attention that's when she started treating him even more like crap & it's been almost 4 months, his money has still yet to be given to him. I could go on & on about this place but then I would be writing a book. (Tim the other owner likes to come on here just to try to cover up the reality of this trashy place, if these reviews are coming from multiple former employees, current employees & residents families ... then hmm who's really being dishonest here) ? Moral of the story, I loved my residents but hated this place. I will be back from time to time but just to visit with some of the residents, because like stated before I built some amazing relationships & I will miss them dearly ! The image below is coming from a resident's daughter! My work spoke for itself :)

i begged for a pillow for ninety minutes and was brushed off by the same woman with glasses . i…read morecan't talk due to PLS and yesterday i was told she didn't have time to let me write it out and today she ignored me totally, causing me to miss my only meal. i feel less than human right now and c she Acts like i choose not to talk. i am more than upset right now and hungry

I have nothing but negative feelings for this place, I have a lot to say but I'll keep it short and…read moresweet.. They ruined the last 2 weeks of my mothers life after losing her dentures, and tried to steal money from my aunt, there is a lot to unpack but I'm going to leave there because to get into it infuriates me... It's been 3yrs and entirely possible that no one working there then is there now, but I doubt very seriously that the general care of the people staying there has changed considering the turnover rates at these facilities...