The place is very unprofessional and honestly just all over the place. Nobody seems to be on the…read moresame page, and the lack of organization makes everything stressful and confusing poor management! What really bothered me was how unsanitary it felt. It doesn't seem clean or properly taken care of at all, which is a huge red flag for somewhere that's supposed to care for people. Overall, I would not recommend this place at all. I wouldn't trust leaving a family member here, and I definitely wouldn't recommend it as a place to work either. There are way better options out there.

the staff at The Auberge at Onion Creek dropped my grandmother from a hoyer lift during a routine…read moretransfer. they neglected to notify hospice or the family and she died from her injuries, according to the medical examiner. This is beyond unacceptable.

Great place to live in a convenient location within easy walking distance of Central Market,…read moredoctors offices, movie theater, etc. Meals are of very high quality, nutritious and professionally served. There are many interesting activities to take part including lots of different games and music!

The management doesn't care for their residents. I arrived today and my dear friends apt was 89…read moredegrees. AC stopped working on Friday and they brought up a temporary unit. When I looked more thoroughly the hoses were not connected from the unit and outside, I retaped them with duck tape. Asked for an emergency call for the A/C with NO Response. The concierge said, I can't help you, I've notified Everett. NO Response. Please Reconsider moving here. YOU deserve Better!!!

Corey is an absolute treasure. Articulate, compassionate and well connected. We've utilized him…read moremultiple times as my mom's health has declined. Each time my mother had differing needs, but always had a sense of urgency to find a new caregiving facility. I honestly don't know how we would have navigated through this period without Corey's help. Sincerely, thank you!

Corey Goward was very helpful when my dad needed to find a new place to live. He was kind, patient,…read moreand very good at explaining the process and laying out the various options. I never felt pressured by him, and I'm certain that thanks to his help we were able to find the best place for my dad.

This is an amazing place and I'm so happy my mom lives here. The people who work here are like…read morefamily and so loving. It's an upbeat environment making every day fun. Highly recommend!

Management lies and doesn't protect the safety of residents…read more They ignore and never document what your to.d, don't like thier conversations recorded

If I could give negative stars I would.This place has a horrible manager! Manager expects us to…read moreleave in 24 hours without even a previous eviction notice! They do not let all people use the amenities. Manager is racist with either Mexicans or all Hispanics! She sees you with dark skin and assumes they are Hispanic. She is very rude!

This place refuses to give u receipts for paying rent .need to contact tenants association to file…read morea report against.i have them recorded telling me they dont give receipts for paying rent ..and they always lose payments

My dad moved to IL two months ago and we have been extremely happy. It's a vibrant, friendly…read more senior community with many activities, good food, and attentive upkeep. We like it so much our in-laws are moving here soon!

If you are considering moving here, don't. There are so many internal issues to mention. The most…read moreegregious is the food. There has been a problem with "chef" after "chef" and the food right now is not edible. My mom throws hers out 6 out of 7 days. She resorts to peanut butter sandwich and milk regularly. They will not take anything off the rent for food, so now we have to have food catered and the grocery bill is 4 times as high. This is nothing more than a nursing home so for the ones that are independent this is not the place. Moving her out as soon as possible. You've been warned.

This review is for an incredible employee named Maria at Beckett Meadows. She is an absolute star…read morewith the highest level of work ethic I have ever seen in any kind of care/hospital setting. She is always, always hustling to attend to her residents and their family members. She picks up the phone or texts me right away whenever I need anything. When I first met her, she could tell that I was feeling frantic and scared for my father. She put her hand on my shoulder and said, "Don't worry, I've got you. We'll take good care of your daddy." My eyes welled up because FINALLY someone treated me with genuine kindness, empathy, and compassion. I've learned that most employees at these care facilities treat family members like nuisances. This was especially prevalent at West Oaks skilled nursing. It was like pulling teeth trying to communicate with anyone there. These places can feel cold and dehumanizing, and they certainly need more Marias to make people feel like they matter and that their beloved family members matter. I will always, always be grateful for Maria's care and kind words.

I cannot praise Elmcroft Assisted Living on Menchaca enough…read more Grandpa lived in the Assisted Living side till he passed away. Grandma lives in the memory care unit. They are HEROS! I would go so far as to say they have treated our family like family. Cora in admissions worked with us to explain the finances and answer all questions. She's stepped back in when finances became tighter. Amber, the Executive Director has always shown us kindness and compassion and gone to bat for our family. The maintenance staff got Grandpa's TV working a few times so he could continue to watch his baseball. They then moved Grandpa's hospital bed over to Grandma's room and set it up for us when he passed. Sandra, the director of the Memory Care Unit is such a loving leader to the residents and her staff. The Christmas party for residents, staff and family was so generous and fun. It's so hard to not be able to see Grandma in person because of COVID-19 and it makes it even more important to know that the staff in the memory care unit treats Grandma as if she were their own Grandma. I thank the Lord that we found them.

After my father's passing mom needed to move into an assisted living center. The staff made her…read morefeel so at home and she quickly made friends. She absolutely loved the bingo and the Friday happy hour. The staff treated her as part of the family and after she had to move to a skilled nursing center, she still referred to Elmcroft as her home. Thanks to the team at Elmcroft for making the last year of my mother's life special.