I moved my mom into Watermark last September. She was not very keen on moving there, but soon…read moreafter she adapted well to the environment. The management and care has been very responsive to her needs and my concerns. I feel very comfortable leaving her in good hands.

I performed at this facility (played guitar and sang for the residents) January 12. The residents…read moreseemed very appreciative and were very kind. There was miscommunication from the director regarding their payment terms. This frustrated me because I was paid the day of the performance for every paid gig I have ever had at other venues. Different industry, different practices. It took about 2 1/2 weeks to get paid. Today the director explained they pay 30-45 days following performances based on frequency (recurring versus first time).

I cannot praise Elmcroft Assisted Living on Menchaca enough…read more Grandpa lived in the Assisted Living side till he passed away. Grandma lives in the memory care unit. They are HEROS! I would go so far as to say they have treated our family like family. Cora in admissions worked with us to explain the finances and answer all questions. She's stepped back in when finances became tighter. Amber, the Executive Director has always shown us kindness and compassion and gone to bat for our family. The maintenance staff got Grandpa's TV working a few times so he could continue to watch his baseball. They then moved Grandpa's hospital bed over to Grandma's room and set it up for us when he passed. Sandra, the director of the Memory Care Unit is such a loving leader to the residents and her staff. The Christmas party for residents, staff and family was so generous and fun. It's so hard to not be able to see Grandma in person because of COVID-19 and it makes it even more important to know that the staff in the memory care unit treats Grandma as if she were their own Grandma. I thank the Lord that we found them.

After my father's passing mom needed to move into an assisted living center. The staff made her…read morefeel so at home and she quickly made friends. She absolutely loved the bingo and the Friday happy hour. The staff treated her as part of the family and after she had to move to a skilled nursing center, she still referred to Elmcroft as her home. Thanks to the team at Elmcroft for making the last year of my mother's life special.

Awful place. Do not send your loved one here! My dad was there when it was Autumn Leaves and then…read moreLiana. I won't go into the details, but they were horrible with care 2018-2019, right after we installed cameras.

Who in their right minds, no pun intended feeds whole baby carrots in left over spaghetti to…read moredementia patients when some can't even cut their food or negotiate utensils. They should be eating 5 star food not this. Their water, tea glasses should be kept filled with encouragement to drink as well but it doesn't happen.

Awful. Beside the fact that my dad had dementia, we trusted them with his care and felt a little…read morerelaxed. After many incidents, including one fall or something that left him on the floor for hours, we installed a camera. Ugh. 2019 seemed great and then the incidents. A few days after the camera we moved him and called DHHS. Done. Unless they've fired 90% of the employees since January and more importantly hired a new director...please don't sent your loved one to this place. If I could choose zero stars, I would.

I moved my mom to Liana in July 2019 when it was still under the name Autumn Leaves. The facility…read morewas going through transition of ownership at the time, but I cannot say enough good things about the care my mom has received from day one. The facility is warm and inviting, staff give hugs to residents all the time, the facility is very clean and well cared for. They also have quality programming for the enjoyment of residents. Today, there was a quartet of violinists playing Christmas music in the lobby. And, daily activities include a wide variety of topics. I know there is no place that's perfect, but Liana does a far, far better job than the facility I moved mom from. Mom loves it and is happy. What more can you ask?

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

I was at Querencia for 10 days of physical therapy. The care was superb: The physical and…read moreoccupational therapists were appropriately challenging and consistently good-humored. I received round-the-clock care from true professionals who were always gentle and kind. The facility itself is beautiful and in a beautiful setting. Also, the food service was excellent and flexible. All they lacked was Cholula, which my wife supplied.

My dad moved to IL two months ago and we have been extremely happy. It's a vibrant, friendly…read more senior community with many activities, good food, and attentive upkeep. We like it so much our in-laws are moving here soon!

If you are considering moving here, don't. There are so many internal issues to mention. The most…read moreegregious is the food. There has been a problem with "chef" after "chef" and the food right now is not edible. My mom throws hers out 6 out of 7 days. She resorts to peanut butter sandwich and milk regularly. They will not take anything off the rent for food, so now we have to have food catered and the grocery bill is 4 times as high. This is nothing more than a nursing home so for the ones that are independent this is not the place. Moving her out as soon as possible. You've been warned.

Seeing some of these reviews make me wonder what facility they are talking about. Then I realized…read morethey are several years old and have nothing to do with today's Belmont. My husband and I came here over two years ago, and he passed away in March. I've chosen to stay here. We used every level of service as he deteriorated. My family and I believe he was as happy, loved, entertained and comforted more here than any other place we could have found. I have felt very protected since Covid 19 started with all protocols enforced. No place is perfect; not even at home. But I don't believe we could have found a place that met our needs better than The Belmont at West Lake Hills. If I did, I'd move.

I can't say enough wonderful things about Belmont. They took my dad in from another facility…read moreknowing the extent of care he was going to need with transfers and overall daily care. They entertained him all day, went along with his silly stories, and took such great care of him. My dad had Lewy body Dementia and was in the highest level of care they provided. He ultimately had a stroke last week and passed away. Thankfully, they let us be with him in his last few days and provided support and privacy and lots of comfort. So many of the caregivers, staff, and others who worked there stopped in, some with tears, and told us sweet memories and funny stories about our dad. We love this place and would recommend it to anyone. Also, dad loved their food and often got seconds. Thank you to everyone who cared for him.

I don't have to wait. Or say much and attendant can call. If need to know exists. No drama…read more Americans. We are

My mom got help pretty immediately and that was good. But the caregivers were absolutely awful. I…read morehave a ring camera so I could see what was going on. My mom was struggling physically/mentally and would just moan. One caregiver told her to be quiet multiple times. Another one refused to help because she had asked for too much help. One was busy on her phone and didn't bother to put my mom to bed so my mom fell asleep on her recliner. I tried to talk to the person assigned to me for staffing and she didn't answer texts/calls. I cancelled with her because the people that they were sending were so bad, that it was better to have no one. I got no answer till after the weekend and I was told that I needed to give more notice. I explained that I tried to give notice, but that person wasn't answering their phone. They sent one last person out that they claimed was their best and no one had every complained. After that person got my mom to sleep, she turned tv to the station she wanted (in room next to my mom) and then started calling friends on the phone and talking loudly over the tv. Find your own caregivers. Staffing agencies send people that couldn't get jobs on their own.

I highly recommend this company. They are honest, polite, compassionate and reliable. Every…read moreexperience I have had so far has been pleasant.

I have worked for Home Instead for 2 year's. You couldn't ask for a better employer. They truly…read morecare about their client's and their caregiver's. They try to match up the caregiver with the client including travel. You can call them anytime day or night if you have any questions. I could go on and on about the owner's and the office staff very family oriented honest and they get five star's from me.

What a wonderful place for my mom. I will be forever grateful for the quality care they gave her…read more My mom was not an easy person to deal with. They showed kindness, patience and love. I am still so thankful to them. Don't hesitate to put your loved one here. They will give them the care they deserve.

This a great place to place a loved one that can no longer live alone. The care my loved-one gets…read moreis 5-STAR!!. The caregivers are caring and do such a nice job. The home is very clean and they make home cooked meals everyday. I highly recommend checking out Shady Hollow if you are considering placing a loved one in assisted living.