Stopped here for an easy smog check with zero drama. Nice coffee shop, barber, restaurant, pizza…read moreplace, and brewery nearby too. Pooh bear approved.

Great customer service friendly and helpful. Manager/owner is genuine and runs a legitimate…read morebusiness. Great job!!

I made an appointment for my Toyota Sequoia to get the oil changed and a smog test. I dropped off…read morethe vehicle at 10 am. Just before noon was called to let me know it was finished. The last time I took the wife's Highlander to Toyota of Santa Maria for an oil change with an appointment. I waited at the stealership while they did they did whatever it is that took over three hours to finish. The Lube Tech is an entry level position in a dealership, with a limited amount of knowledge and no factory training whatsoever! The aforementioned is a true story. I have begun to question my own sanity as to why I would have the second most valuable thing I have ever purchased 50k+ ! Worked on by unskilled personal.

Got there right after work around 5:25 for smog check, got denied because they were closed. I…read moreshowed them the hours on the coupon they offer (9:00 to 6:00l but they said the hours were wrong. Not happy at all!!

I have mixed, but mostly positive, opinions of this business. The staff seemed friendly, and I…read moreappreciate that they took the time to provide a thorough diagnosis of my vehicle. They confirmed that my spark plugs and wires were heavily worn by swapping the spark plug from cylinder 4 to cylinder 6, where the misfire followed the plug. That gave me confidence that the spark plug was the source of the issue. That being said, there were a few aspects of the experience that I think prospective customers should know about. First, the diagnostic fee was $180, which I felt was on the expensive side. I came in already suspecting that the issue involved the spark plugs and wires, so I wasn't expecting such an extensive diagnostic process. After discussing the repair with other mechanics, I also learned that removing and reinstalling older spark plugs can carry some risk on higher-mileage engines because aged plugs can seize or break during removal. Nothing went wrong in my case, but I would have appreciated that potential risk being explained before the diagnostic procedure was performed. Better communication would have gone a long way. I was also told, "I don't want to scare you into not driving this vehicle," while being encouraged to complete the repairs there. If there was a genuine safety concern, I appreciate hearing it, but I would have preferred a more practical conversation focused on the condition of the vehicle and my options rather than feeling pressure to make an immediate repair decision. Additionally, when I asked whether there were ways to reduce the cost, I was told the fuel system service could be postponed and completed later. That made me wish the recommendations had been presented from the beginning with a clearer distinction between what was necessary to address the misfire and what could reasonably be deferred as preventative maintenance. Ultimately, I chose to have the repairs completed elsewhere because I was able to supply my own parts and save money overall. Although Rick's labor estimate was higher ($468 compared to $200 elsewhere), the total repair cost ended up being lower because the other shop allowed me to provide my own parts. I don't believe this is a bad shop, and I think it's a friendly, family-owned business that performs thorough diagnostics. I'm simply encouraging customers to ask questions, understand the diagnostic costs and repair recommendations, and make the decision that best fits their own situation.

Not okay... They charged me a diagnostic fee and told me I…read moreneeded to order a part and pay a lot for labor... so in total it would cost $1130... I called another shop and they said they could do the job for $600 out the door. I had my car towed to the shop to find out the only problem was a dead battery. The new shop charged me $200 and I was on my way with my car still running perfectly a week later. I am so glad I went elsewhere.

BEWARE, BAIT AND SWITCH! Went today to their location. We received a coupon in the mail for an oil…read morechange for 59.00 dollars which includes a oil filter. We were told we needed another filter and the total would be 109!!! Dollars and we could not JUST get what was on The coupon! Total bait and switch!! Cheats and thieves not honoring the coupon they sent out!!! Save yourself the headache and go somewhere else. What a waste of time!

The good. By appearance the shop looked clean & the staff were kind. I asked what it would cost me…read morefor a mechanic to look at my suspension on my Chevy impala as I suspected it may need some work. I was quoted an inspection would cost me $375. !Needles to say I was surprised at the excessive cost so I left. I then went to another established shop who charged me $80. For the inspection. I doubt that I'll return to Pats again.

Very courteous and very fast return of car. Great job on Two axial brakes and rotors refurbished…read moreand 4 new tires. Less than 1.5k

I had a slow leak in my right rear tire and brought my Jaguar to American Tire Depot on South…read moreBroadway in Santa Maria. Even though I didn't purchase my tires from them, they initially offered to repair the tire at no charge. I was honestly surprised by that level of customer service. During the inspection, they discovered my locking wheel key was missing. Instead of sending me away, the team went the extra mile and was kind enough to borrow a compatible key from another customer's vehicle so they could remove my wheel. I truly appreciated the extra effort they made to help me. After inspecting the tire, they found two punctures side by side, making it unsafe to repair. They quickly located a matching pair of replacement tires, had them delivered the very next day, and installed them promptly. From start to finish, Stephen and everyone in the service shop were professional, friendly, honest, and efficient. They clearly explained why the tire couldn't be patched and never made me feel pressured. It's refreshing to find a business that genuinely puts safety and customer service first. I couldn't be happier with my experience and highly recommend this tire location to anyone looking for knowledgeable staff and exceptional service. Thank you for taking such good care of me!

I've been coming here for years!! Fast, friendly, and excellent service! I did not have an…read moreappointment but within 10 minutes of opening, my car's SMOG check was already being taken care of. The value is great, and they have signs posted with their prices so there are no hidden fees. I will continue coming here every time! Cesar's team is gr, and I know if You communicate with them, they will do their best to help.

I called and asked Cesar if he could do a smog check on my Toyota 4Runner. He said be there in 30…read moreminutes. I showed up on time and he was done with the smog check in 8 minutes. Excellent timely service. He was nice and recommended other maintenance and even a window repair guy for the crack I have. The smog check was $10 cheaper than the other popular smog stations in town and way better customer service.

They helped me with a top off and they are very helpful in a couple of other questions I had on my…read morevehicle. I had an engine light on and they had a tool to fix or rather diagnose it for me and then went to my mechanic. Great manager and very clean!!!

Service was great, got my fleet van serviced, oil change, brake fluid change, wipers replaced,…read moretires rotated, the team was on top of this. Really great.

Great dealership! I have had the opportunity to deal with Santa Maria Ford both professionally and…read morepersonally. The Fleet Manager Kurt Rodriguez is one the best people you will meet, someone you can trust and very dependable. It has always been a pleasure to deal with Mr. Rodriguez and he is one of the main reasons I keep coming back! Thank you, Sir!!!

Terrible experience. I've brought my truck in 4 times now…read moreto get a code fixed under warranty and everytime I've picked it up the light pops back on within the same day. Oh and they crashed it the second time I brought it in. It's spent about a month and a half in their service department total and the original problem was never fixed and now they want to charge me about $700 to replace my air intake. It's a $150 part...... it feels like after all this time all they have done is wreck my truck. It's pretty disheartening

Needed to replace the engine in my Miata and he helped me decide whether to go with a used engine…read moreor a new engine from Mazda. Detailed-oriented, excellent service.

Probably one of the best places to get your Miata engine rebuilt. Ryan is a great guy to deal with…read moretoo. I would trust him over my other Miata mechanic.

Toyota of Santa Maria treated me like a VIP customer from the start of choosing the SUV I wanted…read moreall the way to customizing it and having all of the paperwork taken care of in advance for minimal waiting. I want to compliment Mike Bouquet for providing this state of the art dealership in our city. David LeRoy and Manny Curiel are top notch managers who ordered me a great little Toyota and Ephraim Rodriguez graciously navigated me through the process. Justin in finance and Oscar on the floor came in clutch and every level of care was of the highest order. We now have two Toyota's we love from Toyota of Santa Maria and know that we will always stay loyal to our local dealerships. You are just the absolute BEST! Thank you.

I normally don't leave negative reviews, but after multiple experiences trying to purchase a Tundra…read morefrom Toyota Santa Maria, I feel like other potential buyers should know what my experience was. I was a serious, cash-ready buyer and genuinely wanted to purchase a truck from this dealership. I live about an hour away, so dealing with this dealership meant taking time away from work and making the drive to Santa Maria. My first experience was with a 2007 Tundra. I had an appointment to come see the truck and made plans around going down there, only for the truck to be sold before I got there. I understand vehicles can sell quickly and that an appointment doesn't necessarily mean a vehicle is being held, but it was still frustrating. Despite that, I gave Toyota Santa Maria another opportunity when a 2021 Tundra Limited became available. This is where my experience became especially frustrating. I took HALF A DAY OFF WORK and drove about an hour to Santa Maria specifically to see this truck. When I arrived, the truck wasn't actually ready. It still needed to be diagnosed and go through their inspection/reconditioning process. From there, I kept being told it should be ready "tomorrow." Tomorrow came and it still wasn't ready. Then it became another tomorrow, and so on. I waited SIX DAYS because I was genuinely interested in buying this truck. Six days later, Toyota Santa Maria called me wanting to TALK NUMBERS over the phone on the 2021 Tundra. My response was basically: when is the truck actually going to be ready? At that point, discussing numbers wasn't my main concern. I had already taken time off work and driven an hour to see a truck that wasn't ready, then spent almost a week being told it should be ready soon. Before negotiating anything, I wanted to know when I could actually see and purchase the finished, inspected truck. Then, the VERY NEXT MORNING, I was told the truck was actually not going to be sold at all. Apparently, enough problems had come up during their inspection that they decided to wholesale the truck instead. To be clear, I'm glad they ultimately didn't sell me a truck they didn't feel comfortable retailing. I would much rather find that out beforehand than buy a problem. My issue is how the entire process was handled. I took half a day off work, lost income, drove an hour each way, showed up to a truck that wasn't ready, waited six days while repeatedly being told it should be ready "tomorrow," and then received a phone call asking me to start talking numbers BEFORE they had even determined whether the truck was going to be retail-ready. Then the very next morning, suddenly the truck wasn't for sale at all. After all of that, they offered me a cleaner 2019 Tundra Limited 4x4 with around 69k miles for $45,995. I was STILL willing to give Toyota Santa Maria another opportunity if they could make the numbers make sense considering everything I had already gone through. I made an offer I felt comfortable with. Instead, I was told they were firm because they already had other interest in the truck and ultimately they were only willing to offer $1,000 off. At that point, I was done. And to be clear, this review isn't simply because they wouldn't accept my offer. They have every right to ask whatever they want for their vehicles, just like I have every right to spend my money somewhere else. It's about the overall customer experience. I came to Toyota Santa Maria READY TO BUY. I took time away from my business, lost half a day of work, drove an hour each way, waited nearly a week for a truck while repeatedly being told it would be ready soon, and then was asked to discuss numbers on a vehicle that they apparently hadn't even determined was suitable to sell yet. After giving this dealership multiple opportunities to earn my business, I've decided I'll be taking my money elsewhere. If Toyota Santa Maria genuinely made an effort to make this situation right and offered me the right truck at a price that made sense after everything I've gone through, I'd be willing to reconsider my opinion and update this review accordingly. But based on my experience as it stands today, I personally would not recommend Toyota Santa Maria. If you're considering buying here--especially if you're driving in from out of town--I'd strongly recommend confirming that the vehicle has COMPLETED its inspection and is actually READY FOR SALE before taking time off work or making the drive.