Dr. Puckett is such a wonderful Doctor who is monitoring my eye pressure. I feel so good in his…read morecare. Great bedside manner! He never rushes me and always asks me at the end of the appointment if I have any other questions and that I can always qualify think of anything. Dr. Hunter, in the Springfield location, is an amazing doctor as well!

This place is ridiculously slow. I have family who have to come here once a month and show up at…read moretheir appointment time and don't get seen for over an hour after that appointment time or they change the appointment without notifying them. Every time they are waiting for 1.5 - 2 hours. Completely ridiculous.

Amazing! Dr. Ambati literally restored my eyes to 20/15 vision in less than 10 minutes…read more 30 years of glasses and contacts and now I can see like a hawk! I do not have the words to convey how awesome both the dr and his staff were. I am eternally grateful for my sight and for Dr. Ambati's surgical skills. I will be recommending him to anyone who asks where I got my surgery done!

Dr. Ambati performed cataract removal surgery for me in winter of 2021. I am 82 years old and see…read moreperfectly up close and at a distant - I will never need to wear glasses for either again. The surgeries were easy, painless and worth every penny. I didn't know his background until after my surgeries were completed and, just let me say, I'm doubly impressed with him. I am greatly appreciative of his skills and kindness.

Dr. Jason Gross is new to this clinic but he's excellent. The eye surgery staff here are caring,…read morethorough, organized and detail oriented. When my mom had eye surgery they took excellent care of her: before, during and after surgery. I'd highly recommend Dr. Gross to anyone looking for an excellent opthamologist who specializes in cataract, glaucoma, diabetic eye disease and comprehensive eye care. Dr. Gross performs surgery at the Oregon Eye Associates office, but his group practice is at 2460 Willamette St.

I scheduled an appointment a couple weeks in advance and was asked to check in at 10:50 am. After…read morewaiting in the sardine can of a waiting room for OVER AN HOUR (12:15 pm to be exact), someone comes out from the back and says "sorry, the doctor has a meeting and can't see you". Excuse me?!?! You COULDN'T have seen this coming when I checked in? Oh, but if I wanted to come back at 1:30 pm, they would TRY AND SQUEEZE ME IN. I should have known something was up when each patient, when finally called back, exclaimed "finally, I've been sitting there for ever". As they say, you only get one shot at a first impression and this clinic FAILED MISERABLY!

The Dr's are doing a great job. And reception is trying. There is good effort on their part, but…read moresomething just isn't right? Takes a long time to complete check in and things back up. When calling for an appointment or changing an appointment, it takes many calls to speak to a person. I think another person is needed. Every aspect of a business is important, but customer service is only second to the medical service being supplied! 2-1/2 stars - operations 4.5 stars for Dr's .

I recently had a clinical visit with Dr. Baugnon, M.D., to review and discuss the examination…read moreresults I received from another local eye firm, for which I was a patient of 40 years. I found that Dr. Baugnon was extremely informative and knowledgeable, had a caring attitude, very professional demeanor, with the intent of providing quality customer service to resolve my issues and concerns regarding cataract surgery and beyond. He was very honest and up front for all my questions and a future plan of action was developed in taking care of the patient/customer. The three assistants and office staff personnel were very helpful and eager to service their new customer. Thank you for the professional customer service.

From happy, helpful receptionist to all around clean and professional environment. This place has…read moreme seeing better than I ever have probably the best eye exam I've ever gotten highly recommended and 10/10

Great experience! Results exceeded my expectations. Everyone kept me informed at all times as to…read morewhat to expect and what was happening. No surprises, except for the wonderful results.

Very friendly staff. Doctors are very good and professional. We both had cataract surgery hereread more

Plenty of Red Flags…read more I am currently having a problem with Pacific Clear Vision Institute that has led me to file complaints with The Oregon Department of Justice, The Oregon Medical Board and The Oregon Division of Financial Regulation. Below is a summary of my situation. Please contact me at brian.m.litton@gmail.com if you've had a similar experience: 1. Billing Malpractice Delayed Invoicing: There was a significant delay in billing; surgeries performed in early February I was't billed until April 30th. I had no knowledge of an outstanding balance until I received a phone call from billing on April 15th. No bill in the mail, just a phone call asking me if I was aware of my outstanding balance of $4,000. Contradictory Records: My original receipts, from payments I made on the date of surgeries, explicitly stated I was paying for "Toric Lenses" and showed a $0 running balance. Recharacterization of Payments: Two months after the fact, the company claimed the money I paid was actually for "facility fees" and not the lenses, directly contradicting the written descriptions on my receipts. 2. Advertising and Misrepresentation Price Switching: The company originally quoted $3,000 per eye for the *entire procedure* before insurance. They later changed this to $3,000 per *upgraded lens* only, significantly increasing the total cost. False Insurance Claims: They explicitly told us that insurance would cover most of the surgery but later claimed the $3,000 for each lens when they knew from the beginning that lenses are not covered by insurance. Omission of Fees: When offering the North Bend clinic as a convenience to save us from driving to Eugene, they failed to disclose that choosing this location triggered an additional "facility fee." I have two payments I made in North Bend that say they are for Toric Lens but when I asked, they told me, "no those payments are a facility fee". 3. Good Faith Estimate (GFE) Violations Failure to Provide Timely Notice: I did not receive a GFE until April 16th, nearly two months after both surgeries (February 5th and 19th) were already completed. The GFE was dated for January and when I told them I did not receive in January, they told me they sent to me but I did not open the email. Deceptive Documentation: The company backdated the April GFE to January to make it appear as though they had provided it before the surgeries. Mathematical Errors: The numbers provided on the GFE are inconsistent and do not add up correctly. Bad Faith Delivery: The company admitted they knew I had not opened the email containing the GFE, yet they still argued that I had "received" it, bypassing the requirement for informed financial consent. Conclusion of Impact The cumulative effect of these actions was the denial of informed consent. Had the company been transparent about the true costs via a timely and accurate GFE, my wife and I would never have agreed to the surgeries. By withholding this information and providing contradictory billing statements, the company prevented us from making a rational financial decision or canceling the second surgery.

This is the worst customer service I have ever received from a medical facility. They do not answer…read morethe phone upon calling, and their payment options are so inefficient and no one ever seems to be on the same page each time I call. Would never go here again simply for the way they operate on the business side. My actual eye care was fine, it is the administrative side that is truly the worst.

I called and asked for a call back. 30 minutes later they call but then put me on hold for 10…read moreminutes only to demand my insurance info before I even get there then its 3 weeks for an appointment?????

Phenomenal staff and care over the years. Thank you for the excellent care when I had an injury and…read moreever since!

Dr Hoffman has been my ophthalmologist for the past 20 years. Dr. Hoffman did my corneal transplant…read moreand cataract surgery. I have had nothing but the very best from Dr Hoffman and his staff. The receptionists are always very accommodating and pleasant. The technicians are cheerful and skilled. Dr Hoffman asks about me and my family, and spends time thoroughly discussing my issues and options. I feel blessed to have such a talented and competent surgeon living so close to me.