There is no doubt that the selection in this company is abundant, I cannot opine on the quality as I do not understand the material differences and the manufacturing process, which is however, many knots per inch make a quality product and how that knot is constructed etc. I assume the quality is not that great because the price compared to other importers of rugs is quite reasonable so I assume that the price is adjusted for the quality of the product although the principles of the business suggest that it is the source from which they obtain the products Being Nepal. So given this, why would I give them such a low rating and the answer is their service is quite poor. I paid for my rug gave the owner an option as to when they would deliver it understanding that I needed assistance in laying the rug down over and already existing carpet, but that there were enough furnishings that I would require assistance so much so that I sent the owner in the process of our discussion and at her request pictures of the room and the furniture in the room so she knew precisely the situation that was being presented to her, but she assured me that that would not be a problem. I paid for the rug. The owner told me that she would have it to my home one week after the day that I had purchased it, which was a Tuesday before I left, and after I paid for the rug, she thought through it and asked if it would be acceptable That she delivered on Wednesday rather than Tuesday. This was after I had paid for it. I still consented because I did not see one day as critical, and she said she would confirm with me on Friday of the week in which I had purchased the rug. Since she had not called me on Friday, I called her since they were closed on Mondays and she said that she would confirm the following Tuesday for a Wednesday delivery since it involve my emptying two curios of glassware. I asked respectfully if she would, please confirm on Tuesday so that I had sufficient time. She did not confirm so I called her on Tuesday afternoon at which point she informed me that I would have to move the furniture she could not she did not have a sufficient number of workers and that they had gotten a bigger job. She then said that she might be able to do it on Friday, but she would have to confirm with me on Thursday. Given the track record, I asked her to refund the money. She said she could not do it immediately, but that she would do it in the afternoon. I thought better than to just leave the issue go given her performance and her inconsistency and so when I arrived at her office later on Tuesday afternoon, in point of fact, she had not even started the process of refunding the money , and I was informed by I believe it was her husband that she could not return the money without the credit card on which I charged it. So that her promise to refund the money could not have ever been executed unless I presented the card. Since I was there, I presented the card. I did receive a credit at that point and financially there was no loss. There was only loss of my time. Why do I post this with a negative review? It was clear to me that she had no concept of service. Furthermore, after refunding the money, she told me that it was never her intention to send staff to help me with the furniture, which was the whole basis of the transaction to begin with. read more

Happy with my purchase. Maybe should of gone with something with more color.. can you tell my fav color lol!! The guy who helped us was very friendly and patient. I was very indecisive.. so many to choose from and all very nice. Good price for the carpets.. well at least for me. It was my first rug purchase. Will def come back for another one. My dog loved it!! Went straight there to lay on it.. read more

Oriental Rug Factory Outlet - Rug - Rugs Near Me - Houston, Texas

Me and my wife were frantically looking for a rug shop that didn't close. We called them and they said as long as you're on the way we will wait. That in it of itself is amazing to have someone wait after closing. Then we started looking at the amazing selection they had. Many different types from modern, traditional, shag. We got very lucky to find this place. My wife and I aren't the best decoraters buy luckily we had pics of the floor, couches, dining table, etc.. and they were able to find the right color combo we liked, that matches the furniture, and helps everything work together. They were overly helpful and had prices that could not be beat. **On a side note they can custom cut runners for you so you don't have to settle for too short or too long, get perfect fit for your home. read more

Great quality rugs for an excellent price. Really pleased with the quality of our rug and loved the options to select from. Went to a couple of stores before this one but some of the rugs were just plain cheesy or too trendy. Oriental Rug Factory had really great designs. Will continue to be all of our future rugs from here because you just cannot beat these prices! read more

Oriental Rug Factory Outlet - Pictures just don't do it justice!! - Rugs Near Me - Houston, Texas

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They have good customer service, nice people good negotiations with price.. I recommend buying from them and today was my second time of purchase from them... read more

Came here to look for rugs for our new home. Sam was really knowlegable and helpful during the process. They have high range of selections in the stores. Highly recommended! read more

I had a very good experience with this company . Sam was very patient & willing to help us find a 9x12 rug for our dining room . We shopped around town before we arrived here and most places were overpriced (IMO). But we didn't feel that way here . The prices seemed fair and within our budget ! We will definitely return as we continue furnishing our new home ! read more

This is a great spot! The two brothers who own the shop are young professionals who are really in touch with current trends. Furnished all the rugs in my renovated house from these guys and got a great deal. Thanks Harvey! No but seriously - thanks guys for taking such good care of me!!!! read more

Nicest guys on Harwin Drive. Very fair, honest and excellent selection. Bought furniture and pillows at Z Gallerie and came here for the rugs. Don't overpay at the big stores, come here first and see Sam and Abe. read more

The service here was AMAZING!!! We were looking for a rug and visited many places around the area, but we came back to Abraham because of his great service. Not only did we receive great service, but we got a good price as well. He didn't haggle with us or anything. He offered us a low price automatically. I will highly recommend this place to anyone!!! read more

Ibraham is the man! Helped me narrow down my choices and found the perfect rug to contrast the color schemes of my bedroom. They've got a great selection of minimalistic, modern, and traditional style rugs. Definitely happy with my purchase. read more

Not only do they have a great selection, their service is exceptional! We've gotten custom sized runners and so many rugs for ourselves and family members over the past year. Highly recommend these guys!! read more

The selection is complete here. Whether you're looking for something simple and traditional or more eclectic- this place has it. The staff here are helpful and really worked with us to find what we are looking for. We will be back. read more

I am came in looking to replace a rug in our bedroom. Sam/Abe was patient and was able to work with my budget and what I was looking for. This was my first rug stop, went to several stores and came back since it was the best price, service, and selection. We are very satisfied with our rug purchase! read more

Oriental Rug Factory Outlet - Rugs Near Me - Houston, Texas

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They are wonderful here!!! As soon as you walk through the door you are greeted warmly. Ibrahim was very helpful he sold us 3 beautiful rugs at a Great price!!! read more

Excellent deal. Strongly recommend for rug buying with full satisfaction of quality and price. Good selection and nice people to deal with. Found them on Facebook and came to see them and they took care of me. Thank you for the great rug! read more

Rug store owned by two great brothers. Best place to buy rugs hands down!! Great collection and excellent customer service. They will beat any price! I have looked over 20 rug stores but man they have variety from every walk of life. This is a one stop place for all your rugs! read more

Great selection and prices. Who knew you could fold up a large rug and place it in a trunk.

Sam was very patient and knowledgeable while helping us decide on our rug. We are highly satisfied with the design and price. Will definitely return in the future. read more

Great prices, awesome contemporary style carpet and excellent service. Lots of places to get carpet on Harwin but this is by far the best!

Fast quick service. Was in and out in no time. Great selection with no haggling to buy. Highly recommended.

Loveeeee my cowhide. Sam was very patient and nice to us. We knew exactly what we wanted and he was honest and offered us plenty of choices. Will be getting a rug soon and going back. Hope his customer service remains consistent. Overall great first time experience. read more

Purchased an 8' 10" and a circular rug for a great price. Sam was great. Very helpful and patient.

Great rug and great customer service. I just bough my rug today after shopping all around on Harwin I came back to them for my rug. The quality is great and their prices are best. Thank you read more

Great selection of quality rugs. Abe was very helpful and informative. The Oriental Rug Factory Outlet has a wide variety of patterns and choices. We bought 3 rugs and will be back for more!! I highly recommend shopping at The Oriental Rug Outlet. read more

Stay away from this place same rug wad $300 cheaper when I went to the rug store next door. Also business practices are very shady. I ordered a rug and they called me and told me it was on back ordered and could not tell me when it will be in. Therefore I asked him I needed it before Thanksgiving and asked for my deposit back and would not give it back to me flat out said no. I would just have to wait. read more