I was unhappy with the mattress I purchased. It had broken down, totally on one side. After complaining to the original mattress factory, a rep came and took some measurements advising It wasn't bad enough to be replaced. He provided foam topper at no cost to me. It took about six weeks for me to get it after he promised 10 days. It was no help. They will do nothing else for me so now I sleep in the middle of the bed to have some support. I am very sorry the Trazinski family sold their business. read more

I purchased a mattress from the Original Mattress Factory and the layers of the mattress started separating and pulling apart. Big holes where they glued the layers together. Zipper cover broke due to the rippling inside. They asked me to take pictures and send them which I did. They informed me they would come to my home and look at it. They never did. When I called tried to say it was not their mattress. I sent then sent pictures of the tags with their name on it. They would not honor the warranty. I then filed in small claims court for a nominal fee. In Mayfield Hts you can sue up to $6000 in dmall claims court. You do not need an attorney. They hired an attorney and they settled with me before the court date for less than one half the original price. Bottom line take them to small claims court. I settled since I had cancer and did not feel well enough to go to court. read more

Worse mattress I've ever owned. I have to sleep in my sons old bed because I roll off the side of this bed from OMF and struggle to stay on the bed ALL NIGHT. so my back is killing me in the morning. I have to use a big pillow behind me to keep me from rolling off the side. We flip it, turn it, flop it, doesn't seem to matter. It was the top of the line mattress, their 2nd best bed. It sucks to be Blunt. 1.5 years and were out there mattress shopping. Total garbage. And for reference, im 130lb and my husband is 180lbs, not big, and it still dipped after just a couple months. There is a hump in the middle of the bed so when I try to sleep in the bed with him im up his caboose as I try to sleep on the hump or I risk rolling off. Just forget this place, take your money and invest in your sleep and body and go with a GOOD mattress. read more

The worst mattress we ever had with the worst policy. It feels like you are sleeping on a rock. No returns, we just lost $700 dollars.

The folks were real nice. Called the night before and gave a delivery window. Called the next day when they were 40 minutes away. Sure enough in 40 minutes they arrived with the mattress set and bed frame. The delivery gentlemen were so kind and professional. They wore masks and gloves and had the delivery done in no time! The bed frame was the highest quality I ever saw, and just snapped together in minutes. It was heavy gauge metal and I could tell it was high quality based on my experience as a metal fabricator. The bed set appeared to be fine as well, and was very comfortable! Thank you! read more

I am really upset about my experience with the Original Mattress Factory. I purchased a full size mattress and box spring last week and it was delivered on Saturday. Well, only the mattress. They couldn't get the box spring up my steps, even though the box spring that is in my room now is a full size and that went up the steps. No one told me that if it was a tight fit, I should order a split box spring. I didn't even know that was a thing. Now it'll cost me an extra $50.00 for a split box spring, which I'm ok with, but I have to pay another delivery charge of $50.00. Which I'm not ok with. They should have told me about the split box spring. I've already paid the fee to have my old box spring removed, but now to avoid the delivery charge, I'll have to pick up the box springs myself, try to tie it to the roof of my car and then get the old one out. I saved a long time for this set, I just wanted to have it delivered, set up and the old ones taken out. . read more

I've been a long time Original Mattress Factory customer and have recommended OMF to friends and family. However, my recent visit and subsequent purchase on 1/17/19 has left me very disappointed and questioning whether I'll recommend OMF in the future. My issues with this transaction are as follows: 1) I purchased the Classic Plush Queen mattress. After a few nights of use, I realized I purchased the wrong mattress. It is uncomfortable, almost like lying on a rock and I have since put my 4" tempurpedic mattress topper back. I had this mattress topper on my 15 year old mattress and wanted to go without it. This is the main reason for buying a new mattress, but it's now on top of my new mattress. 2) When going through the sales process, I told Heidi I didn't need a box spring as I have a platform bed. She didn't ask me if it has slats or a solid base. When the delivery guys came, one of them commented that I should have a solid base due to the way the coils and slats won't line up. I went to Home Depot and bought smooth plywood to place on top of the slats, then the mattress. Add $75 more to the total purchase cost. Why Heidi didn't ask this originally? 3) Another sales process issue and maybe it was my misunderstanding, but I was under the impression the delivery guys would take away my old mattress. Upon delivery and I asked, they said it was an additional charge. So, I had to buy a mattress bag and haul it to the curb. Add $20 more to the total purchase cost. 4) I bought the high loft pillow & sleep calm plus mattress protector. Basically, I feel ripped off. I paid $125.00 for two items that I could have bought online for ¼ or 1/3 of the cost. The pillow felt supportive at the store, but after a few nights use it's flat and basically similar to a $20 pillow from Walmart. I've since gone back to using my tempurpedic pillow and not using this pillow at all. Maybe I didn't ask enough questions, but the mattress protector only covers the top half of the mattress, I assumed it was a full cover enclosing the mattress. Heidi said "it would protect against water, bed bugs, etc. Yet if it only covers the top and sides of the mattress, bed bugs can still get in the mattress. This is a $20 purchase (that I didn't need as I have a more supportive tempurpedic pillow), that I paid $60 for. 5) No return policy. I understand your reasoning behind this but after a few nights use of the mattress, I realized I purchased the wrong one and would have liked to return it for another more supportive and comfortable one. Trying out a mattress for a few minutes in the store doesn't compare to an 8 hour night's sleep. If you truly are behind the quality of your products, a 14 or 30 day return policy should be appropriate. If I want another mattress, I have to spend another 25% of the new mattress cost, orchestrate getting this one donated, etc, etc. That's all I have and again, I'm disappointed with this situation as I've spent $706 and ultimately should have kept my old mattress and gone somewhere else. read more

As a long time customer of Original Mattress factory I was very disappointed with the mattress I bought in 2012. It sagged terribly and hurts my back. My wife winds up having to sleep on the floor quite often. I called and it took 3 weeks to get someone to come look at it. he could visibly see it sag and measure and agreed it was sagging. Additionally, he noted the pillow top was too large and sewed on incorrectly. He stuffed a bunch of padding under it to "help" level it out. I was given the option of him taking it with him to "fix" or going to the store to pick out another bed. I went and picked out another bed at the store but Justin has never gotten back with me. He has ignored my voicemail and had promised to call to resolve the issue the next week. That was in January. It is now June. I wish you would have just told me if you weren't going to make it right. I guess it is time to go matress shopping. It definitely won't be at the Original Mattress Factory. For what it is worth Dan Schreckengost at the store offered great service - I have bought 3 sets from him. Unfortunately he does not have the power to fix a problem - there is apparently only one guy in the Atlanta market who can look at a bed and he doesn't follow thru with you. Before my experience with this set and Justin I would have rated it a 5. But now I have a mattress that is less than two years old and it being thrown away soon. read more

Our family recently purchased our 4th mattress from OMF. One was a custom made 3/4 size for an antique bed. I really appreciate being able to get a premium mattress at a very fair price. David at the Elyria store was very helpful and didn't pressure or rush our choice. The delivery people were fast courteous and accommodating. They carried my old mattress away and set up the new bed just where I wanted it. I have also purchased bunkie boards for my cottage bunk beds and my son's broken down dorm bed. Thanks OMF! read more

I just purchased our third mattress from OMF, and so far so good! The one we had taken away was 19 years old, and actually was in fairly good condition; however, I can tell the difference now with the new one. Not only are we pleased with the mattress/box springs, but I was very pleased with Brittany who helped me make the purchase at OMF on State Road. I bought the mattress/box springs and a new frame on a Saturday, and it was delivered and set up the following Monday morning. AMAZING!! Linda M. read more

Did you not read my review? I already called and was flatly told there was nothing to be done. Of course I checked the tag and of course I know that I'm responsible to check the condition of the mattress which is why I didn't bring it up when I called, but as I wrote, the plastic was not damaged, the mattress was, so the damage didn't occur during shipping and the installers set up the mattress in a way that I would have had to climb over the mattress. I take responsibility for it because ultimately it was up to me to not trust them. What I'm not responsible for is your quality control - this mattress is wrongly labelled. In fact, my daughter who has the same one visited me and slept on it and said: "This is not the same mattress as mine at all". I've lost trust. The only thing that would satisfy me is to be financially compensated. read more

I love the concept of an employee owned company. That is why I purchased my mattress here. I have had this mattress for 1 year. It was the most expensive and worst mattress I have ever purchased. I purchased the 2 sided Orthopedic Pillow Top and spent over $1100. For the first 6 months I felt like I was sleeping on a park bench. Every night disgusted with my purchase- Waking up unrested with an aching back! I flipped as recommended. I finally flipped it over completely and it was slightly better. The mattress I purchased before this one was approx. $400. I slept on it for 9 years, comfortably, and it is now in my guest bedroom. I am considering throwing the new one in the trash and sleeping on the guest mattress again. Don't waste your hard earned money here. read more

Great sales staff. Very friendly and knowledgeable. We have bought from them before and the mattresses and box springs last a very long time. The quality is excellent read more

This is our 4th Original Mattress purchase, so you can tell we love them! Over the last 6 years we've been sleeping in a different mattress in our Florida home and realized we just could not sleep well on it. So, we bought our 4th and are having it shipped to Florida! Sometimes you just have to stick with what you know is the best quality mattress! read more

The Original Mattress Factory was recommended to me by many so I decided to try them out. The customer service was incredible. The staff was attentive, friendly, informative, not pushy and very relatable. I had all the information I needed within minutes and then some. Every question I had was answered and every concern was heard. The store had just enough options to choose from without being overwhelming, customers and staff were happy throughout the store. I was very impressed and pleased! Thank you for delivering GREAT customer service, which is hard to come by! read more

We love that it's made & owned locally. Sales help were excellent. Delivery was speedy. Support is excellent. We highly recommend.

I just went to this location - would have been a quick sale - had 2 greeters tell me someone would be right with me but customers that arrived after me were taken care of - just figured this can't be fixed if the manager doesn't know their procedure is broken. read more

Watch out for this company! They tell you to try the bed you like the best then deliver something different. I tried to explain to them what the problem was and the thing that they throw at you is the paper that you signed for comfort! When you purchase a SOFT bed and receive a HARD bed that has nothing to do with the comfort part. The lie and cheat the customer. After taxes my bed was over $1500 for thier 2nd softest bed. The bed i got was thier low end hard bed for half the price. This was not my first purchase from them however, it was my last. read more

Very frustrating people to deal with. I've bought original mattress beds for years, and am going elsewhere for my next purchase. They came in, took the plastic off the bed without permission, and now that the bed does not fit the store manager mike says they will not take it back. I get that no one wants a returned bedspring, but how about you don't take the plastic off and call the factory when there is an issue! Instead they left, and now the bed is "used" two hours later, and the factory won't work with me, even though they dropped the ball! No one gave us any policy, including the delivery men who unwrapped the bed without permission! Buyers beware: bad customer service. read more

I recently went to the Original Mattress Factory to replace my 18-yr old Original Mattress Factory Orthopedic Pillow Top Mattress with a new one. Lysa was my sales person and suggested that I try different mattresses instead of just ordering a replacement. She pointed out the Orthopedic Ultra Plush set and I laid in the middle of the mattress. It had a little softer feel than my old set but she assured me that it was the same as the pillow top as far as firmness. She said that if I sleep on my side it will work ok for me but if on my back/front it would not. Seeing that I do sleep on my side I decided to listen to her and give it a try. When the Orthopedic Ultra Plush set was delivered I called them and told them there was an awful odor from the new mattress. They said it was normal and may take up to two weeks to go away. When I sat on the edge of the new bed I kept slipping off, as though the wall of the mattress wasn't strong enough. Then I tried to sleep on it. Every time I tried to roll over from one side to my other side I would wake up because I had to practically climb over the mattress. I woke up the next morning exhausted and with an awful back ache. I called them that day and asked to return the mattress and get the Orthopedic Pillow Top Mattress that I wanted in the first place. They advised me that they DO NOT ACCEPT RETURNS. However, they would allow me to purchase a different mattress for 25% of the purchase price plus tax and another delivery charge. If they picked up the mattress they would not resell it but would donate it. However another employee told me that they would destroy it. The end result was that I did purchase the original mattress I wanted at an EXTRA cost to me of $269.75 within days of my original purchase. I am happy with my Pillow Top (by the way - it did not have the awful odor that the original one had when delivered) but I am VERY DISSATISFIED that I had to pay the additional $269.75 to get the mattress I wanted in the first place. I feel as though the Ultra Plush product was misrepresented to me and I should have been told about the real differences between the two. Testing it out by resting in the middle of the mattress for a couple minutes is NOT the correct way to test out a mattress. BY POSTING THIS REVIEW I HOPE TO WARN CONSUMERS TO BE SURE YOU CHOSE THE RIGHT MATTRESS FOR YOU BEFORE PURCHASING ONE. IF YOU DO DEAL WITH THE ORIGINAL MATTRESS FACTORY UNDERSTAND THEIR NO-RETURN POLICY. I will NEVER purchase another mattress product from them and every friend, family member and acquaintance that I tell about my horrible experience in dealing with The Original Mattress Factory agrees that they will not go there either. read more

I have bought from the Original Mattress Factory in the past and was pleased. It has been many years-too many-since I bought a new one. I looked online and went to a few stores to see what was new in mattresses. Too much was new and I think this only makes them too expensive. I went back to the Original Mattress Factory and found just what I was looking for-quickly and easily. The salesperson was professional and knowledgeable-what a refreshing change. They sell only mattresses so you aren't getting just a body working in some department-they are there to sell the right mattress to the customer-not just make a sale to meet a quota. I am disabled and because they make their own mattresses they were able to really help me out by adding handles to my mattress. They also helped out by delivering and hauling away the old one-this shows they really care about customer's needs. Hauling the old one to the curb would have been a major struggle for me with my health problems and the extra effort they made to haul the old one away made my day. They also have a ramp outside to make getting in and out of the store convenient for those handicapped individuals. The store is clean, staff professional and I can even flip my mattress to make it last twice as long-not like these new ones you don't flip. I would highly recommend Original Mattress Factory to everyone who likes a good value and good treatment. read more