Hard working branch of Technicians and staff. They exceeded my expectations and are willing to do whatever it takes to protect my home from Pest year round. Very satisfied with my Orkin crew of Huntsville Al. read more

If I could give this company zero stars, I would. I had a follow-up appointment scheduled, but due to a change in my schedule, I called two days in advance to reschedule because I wanted to be present during the visit. My request was not honored, and the technician still came to my home. I reviewed my security camera footage and confirmed that the technician rang my doorbell and then left. I also requested to speak with a manager about the situation, but I never received a callback. Every time I called, I was told the manager was in meetings, and no one ever followed up. The lack of communication and poor customer service were extremely disappointing. Based on my experience, I would not recommend this company and suggest looking elsewhere if you have other options. read more

Charged us for services not rendered. Called to dispute, was told it would be credited back to my account. Instead, they charged me 2250 again. Called again several times. Finally got initial 2250 credited, but not entire amount. Run around after run around. It's been almost a month dealing with this. Called at least 12 times, of which they hung up on me twice before I could say anything. Total fraud! Have reported to BBB and disputed charges with my credit card company. Sad, we've done business with them for years and have had good service, but this experience has soured all that.​ read more

Technician lied about performing service and charged my account. When I confronted Orkin they said they would refund me. Instead they charged me double and by double I don't just mean again but they charged me twice the price again ($173.98). So now I've paid triple for a service never rendered. I've been dealing with them for almost 2 months trying to get a simple refund back. Today instead of a refund check in the mail I get a paper bill for another almost $90. The paper bill says the month of April even though I paid April directly out of my account after the technician came, like I always do. Have never received a paper bill before. Now I get to worry about them ruining my credit with fake bills. Manager Michael Bick does not contact anybody, does not return emails or phone calls and does not get involved to resolve issues. I'm not even sure he exists. Huntsville office is a joke and all I've gotten is run around and people stealing my money out of them. Again and again. Whoever is in their financial department is creating financial havoc and hardships for the customers. I wouldn't be surprised if it was a monkey with a pencil taped to its forehead at this point. I suppose I'm going to have to file a complaint with the Better Business Bureau and dispute all the charges with my bank. Not quite sure how to deal with the paper bill issue and stopping them from ruining my credit with their nonsense. Perhaps a lawsuit is in order. Stay away from this company they will rob you blind and I'm not not even joking. read more

the huntsville office is terrible. failure about communication i had gotten a notification saying the tech was on the way I was the next stop. the tech never showed and no one was answering the phone when I called to figure out what happened. I kept getting rescheduled with no notice or reaching out about it. I've been trying to get in touch with corporate about these communication issues but referred back to the Huntsville office. Time is the most precious thing in life and this place is wasting mine. read more

Very disappointed in my local Orkin team. Had them for nearly a year, very poor communications. The only indication I have that they supposedly completed a service call, is that my credit card has been charged. No call, no e-mail, no post-it on the door after the service. Would be very nice to know when they plan to come so we can discuss my desires. Also, if not home, they simply spray the perimeter of the house (so they say) when I may want indoor service too. Probably won't renew contract if They don't have better commo at next service. read more

These folks are awful. After two months of trying three different technicians, they still cannot get rid of the spiders. Additionally, they missed two appointments in the last three months. However, they did quickly cancel the contract upon my request. read more

The branch of Madison AL ( are not fairly dealing with their customers) I am a regular customer with them since years, and when I tried to resume my service for this year, the Brach manager refused for some ( unknown reasons) !! this is not the way to respect your regular customers ( I have never missed a payment!! ) read more