As a first-time homeowner, I want to warn others: Orkin should really stick to pest control only. I trusted them with an insulation job, and they charged me almost $10,000 to remove and redo my attic insulation. I later found out this was more than double what actual insulation companies would have quoted me for the same work. On top of the high cost, they had to come back to my house three or four different times to fix mistakes. It was a frustrating and time-consuming process. If you're looking for pest control, Orkin may be fine. But if you need insulation work, I strongly recommend going with a company that specializes in it. read more

I TRIED, basically begged, to use this company for pest control and insects - but they refused to email a quote with the services included in the cost so that I can review it with my household! Then suddenly there was a $75 discount but still refused to email! read more

Highly recommend. Ask for Kyle as your advisor. Super professional and engaging. He immediately creates an environment of trust, which is so important. If you need pest service, use Orkin and Kyle. read more

In November of 2022 I had a service appointment scheduled. The technician canceled without any notice. That was the second year in a row that happened. I asked for a $50 credit for my inconvenience. The technician agreed yet I never saw the credit on my account. I contacted the local office by email three times. First I followed up with a customer service agent I had previously corresponded with. Then to the general manager's email address. And a third time through the "Get A Quote" form on the website. No one responded to me. It is now April 2023 and I have no resolution. I would change to a different company, but unfortunately, I have to pay Orkin $250/ year to maintain my warranty with them. I regret using them. Their customer service is terrible. read more

I set a time and date for service. Apparently, the technician, who was a nice guy, was given the incorrect time and I was not able to receive my service. The problem I have is rather than Orkin calling and seeking to rectify the situation by rescheduling the service, they sent me a cold and impersonal "What Happened?" Email that didn't seek to resolve the service issue. I am very disappointed with their lack of customer service and professionalism. Sadly, I planned to have them service two properties that I own, and now I am going to call them to cancel that service and I plan on canceling the service the provide at my job. read more

I called because I was hoping they would take care of my rodent issue. I found a mouse in my oven. They came and put paper glue traps and 3 weeks later nothing was solved. The mouse chewed on the trap instead. They then come back out for a home inspection. Instead of solving my mouse issue, they quoted me $10,000 to complete issues that were going on in my attic and crawlspace. When I asked what the cost would be to remove the mouse nest in my crawlspace and seal up any holes leading into my house- they quoted me $1200. Long story short- mouse is still living his best life under my house and I'm my oven. read more

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I had a termite inspection prior to selling my house. The inspector found one tunnel but also noted that my moisture barrier was not completely covering the crawl space and that he found wet wood under it that might have attributed to the termite issue. I paid for a termite treatment as well as an ongoing contract that I would be able to pass on to the new owner. I also paid for removal of debris and placement of a new moisture barrier. I had a contract for my house but during the inspection, the inspector noted moisture issues and stated the barrier was not done correctly. The individual sheets of plastic were not taped together and did not rise up the walls and support beams of the crawl space. The offer was withdrawn. I contacted Orkin about the situation and was told the cost for encapsulation of the crawl space would be slightly more than I paid originally. I was never told there was another option to the barrier that was placed. I was offered a 10% discount on doing the encapsulation. My belief is that since moisture issues were being addressed, the correct treatment should have been done originally, and that offering me a 10% discount was not enough. read more

Honestly the worst experience I have ever had. Were loyal customers for six years, cost thousands of dollars in repairs due to their negligence and incompetence. I would give them a 0 if possible. read more

Had a frustrating morning after I confirmed my appointment and price with call center and gave my credit card Info and the local servicer called said the call center gave me the wrong price and they are not wiling to come out for that price they gave me even after I confirmed 2 times with 2 different agents. This was after I spent all morning trying to coordinate with my other unit owners.. the corporate and local servicer really need to get on the same page. read more

As an update to my previous review, I wanted to share that Orkin finally closed my account with their office. However, they did not close my account until after: 1. I emailed the collections company and explained the situation, 2. I tried to have my friend call to explain the situation and pay for the invoice with my credit card and they refused to take the payment unless I personally called them, and 3. I filed a public complaint with the state's Consumer Affairs department. Also, Orkin did not inform me that they had closed my account. I only found this out because I was trying to meet the collections agency's requirements to give my friend permission to speak with them on the phone about the invoice, and the collections agency informed my friend that the account had been withdrawn. My friend then had to call Orkin to find out that they closed the account completely. I wish Orkin had responded to my emails and/or text messages so that this months-long process did not have to occur in the first place. I'm relieved that they closed the account, but wish they would have just communicated with me properly instead of causing so much anxiety. read more

As I read some of the reviews I realized they were from over 4 years ago, and my experience with Orkin has been nothing less than exceptional. I think some people just like to complain, and that's in any industry. But Orkin has resolved my issues in a very timely manner, and I switched from Ace, and am so great ful I did!!!!! read more

The work Orkin does is fine, and the results are good. Mosquito spraying is really great (if you have trees). My only real complain is, they call me a day before they want to drop by, which is no way to make plans. I've repeatedly complained about it, but it never changed. So I've only very occasionally used them, but I'm shopping for better. read more

I called last night (7/7/21) at 9:53pm and scheduled a inspection in my home for unwanted insects. As my husband and I are new to Tennessee, being transferred by the military as that is my husband line of work, we expected a bug or so as that is what comes with being in the south. And so we went with who we trusted at that time, Orkin. Unfortunately, that was the worst decision ever made. We scheduled for a technician to come out the next morning (7/8/21) between 8am-10am. When no one arrived or called, I made a phone call to see what was going on. And I was told that my credit card information was imputed correctly but the appointment time was incorrect, as the scheduled time they had was from 10am-12pm. Absolutely incorrect. My day was hijacked by orkin because of their unprofessionalism. Not okay. I called the Nashville location AGAIN and the gentleman I spoke with made jokes and acted as if me or my time wasnt important, he stated a tech would be reaching out to me. Thirty minutes past that conversation, Corey, the tech, called and stated "I was thrown on his schedule an hour ago and I cant get to you until 12pm". How inconsiderate, inconveniencing, unprofessional, rude and down right wrong! I had to call back twice just to get obtain proper assistance!! On the final attempt, I spoke with Tiffany who ACTUALLY apologized on behalf of Orkin and seemed like she cared! EVERYONE else made jokes about it and made light of the situation and passed me around like a hot potato. When there is NOTHING light about stealing someone's time. Tiffany took off $50 as an inconvenience fee (womp)........... I had already inquired about a military discount prior to all of this which was already applied. But $50 is not going to make this right. I was raped of my morning and my time was stolen from me by Orkin and it was a joke to those that were supposed to be "assisting" me. As being new to Tennessee, I would NEVER refer anyone to this location, or company, seeing as this is how business is ran. This was absolutely deplorable. I am so upset and disappointed I could cry. I despise and regret the day I contacted Orkin to help us. read more

I recently switched pest control companies to Orkin. I set up an "automatic convenience payment" system (their words, not mine) for service. The deal is that they come 6 times (every other month) and I pay a monthly fee. They came out for the initial inspection and service, and said if the issue I had didn't resolve, they would come back (part of the service I was paying for) and spray again. I called them about 10 days later and said the issue hadn't resolved. Because there are regulations preventing them from spraying too many times back to back, they said they could come back exactly 2 weeks later but they asked that I call them the day before to remind them (???). I was a little surprised by that. I called them as requested and they came back. However, that's the last time I saw them. No one has called me to schedule service or let me know they are coming for service since the guy was at my house in June. It is now almost October and I have been charged four times, although the paperwork says my monthly payment plan would start in August. Note, I also paid double in June for the original service. So, I called them recently and they were not eager to help me resolve the issue. The explanation they gave me was that the service man did indeed come out to the house in August (which would have been for my normal every other month service). They have his work order that documents he was at my house and sprayed the perimeter. I was out of the country that week and no one called me to tell me he was coming, so he couldn't access the interior of my home to provide the other part of my paid service. He also didn't leave any type of invoice or service note (my last pest control company left a hang tag/bag on the front door that was like 'sorry we missed you' and noted that if I wanted them to return to spray the interior, I should just give them a call - they also sent an email confirmation immediately after the service AND they always called before they came- Orkin did none of those things). I spoke to the local Orkin manager, Chuck. He offered to send someone to my house on the spot to spray the interior, despite me already mentioning that I was at work and couldn't schedule a service for the same day. Essentially, I have paid for 5 months of service but only received full service once and I told him that. Yet, he couldn't help me because he didn't have access to the billing information while we were on the phone (despite being a manager...). He said he would call me back and he did, stating that he was only allowed to reimburse me for one payment, and that contacting people above him in the company would be inefficient as they would just direct me back to him. Ultimately, this branch of Orkin is very disorganized and I do not recommend using them. They are not especially helpful in dealing with customer service concerns, and I have paid so much for them to perform their services only once. You are better off looking somewhere else for a pest control company that will not overcharge you, because I have now spent hours on the phone trying to resolve this issue to no avail and I am not sure I will ever get my money back. I still have many bug problems that could have been taken care of by now with another, more cost effective company. read more

I had Orkin for a year and a half for rats. I just discontinued their service because thousands of dollars later, i still have rats. The rats are coming into our basement. On an average visit this is what would happen: on a random day, a technician would call to say they are on their way (no advanced notice or anything). I would have to rush home from work. They would look in the basement to the 1!!! poison box and say, ah, it's still got poison from the last time, you're good. That will cost you $87. Not once did they try to figure out any entry points, put bait stations outside or do anything that pest specialists do to help get rid of pests. I would NOT recommend. read more

I called the 800 number for Orkin and reached their call center. Almost everything I was told by the call center rep was inaccurate according to the technician that came to my home. Also, the commercials where you see them filling in gaps, the technician indicated they do not even have that equipment on the truck. The call center rep told me there wasn't a 12 month agreement. However, I found out that they REQUIRE 12 months. Since I received information from 3 different sources (the call center, the tech, and the commercial) and all 3 conflicted, I decided not to use their service. BUYER BEWARE: If you go with Orkin, read the fine print in the agreement before signing. read more

Called the 800 number for Orkin's customer service center to book an appointment with them. I asked the CS rep if there were certain bugs that were excluded from the service from which I ordered and she assured me that all bugs are covered. Also, she reassured me that the person that comes out to inspect the home would go into the crawlspace. Was told when the agent came out to spray...pretty much everything she told me was BS. Also... the guy came out to spray first, two weeks later a person came out to "Investigate". Now, I've watched the video, the "Orkin Points of Service" one, and the Inspection should be done first, not second. As for Point #3, the Fortification...that's an upcharge, so is coverage for Carpenter Bees which I specifically asked about and was assured they were covered. Just about everything I had a concern about, is an upcharge. Now I am fortunate that I did not have an issue and was just doing preventative maintenance, or I would be more disgusted than I am now. Needless to say, I will be cancelling this "contract" and just taking care of things myself I guess. For $151.00, I got a little piece of mind, but not too much. read more