Second update: This…read moreafternoon my wife and I had a Zoom consultation offered to us complimentary. We are so grateful for the time we got to spend with Prithi over Zoom. She was very informative and made sure we understood all the information we discussed. Although we were skeptical of her company's services due to my initial interaction with secretarial staff, we do highly recommend her Zoom consultation. We will be considering using her services going forward, and so should you. Updated review: Received a call from Privi from her personal number shortly after I posted my review. She apologized and explained what happened. Privi sounded very compassionate and offered a free consultation. I will update my review again after our consultation, as after our phone call I am confident the consultation will be quite informative. Initial review on 1/5/2021: Received a call this morning from the secretary to tell me they weren't accepting new clients. Then proceeded to ask me what what service I needed. After explaining she said there would be a $125 consultation fee that would be done over Zoom. I asked if I pay that fee does that mean they would be working with me, the lady proceeded to tell me they cannot work with me. The whole conversation seems very fishy to me.

Extremely knowledgeable, and incredible one on one experience to know that you are taken care of. I…read morewould not trust anyone else to handle my money/taxes. -TimN

They are over capacity and cannot take on more clients. I can't understand why they are still…read moreadvertising.

I had a question about our tax return this year and went in to see if someone could help me. Their…read moreoffices are very nice, easy to find and everyone I met was VERY nice and helpful. The gentleman that helped me was quick and thorough and made sure I was comfortable with everything before I left. 100% would recommend.

Trusting your taxes with companies can be scary, and I've been to a handful of those scary ones…read more I'm soooooo glad I found Gerard Family Inc because they went out of their way to earn my trust. I was shown the entire process and had full view of the computer work being inputted. We walked through each step needed, she took her time with my itemizations, and was extremely helpful in explaining each process. I own a business, and she never sugar coated any expectations on my return or what I would owe. That's how it should be. They were very knowledgeable and at one point there was an instance she wasn't completely confident about, so she consulted the other agents and we were comfortable moving forward. I'm so impressed. The building is small and cute. Parking is in the rear. The only unfortunate about this spot is that there's no private rooms that I saw, so you're in a shared space with others. I didn't hear anyone else's information, but low murmurs.

My first time was in 2025 and Natasha helped me and I was so impressed I went back again this year…read more She was patient, professional as well as being sympathetic and understanding back in 2025 when I was going through a difficult time. her efficiency, courtesy, knowledge and professionalism is why I went back and will keep going back. I highly recommend this company, but especially Natasha.

The owner of this company is extremely unprofessional!!!! I let Ricardo file my 2022 taxes but he…read morefailed to file my state tax return. When I went back to get him to amend my tax filing he tried to charge me an additional $60 after I had already paid him over $400 to file in the first place. He screens your calls, refuses to call you back, and he hung up in my face after I confronted him about missing several self-imposed deadlines to file my state taxes. I believe Ricardo called me out of my name while we were on the phone too. DO NOT go to this company for your taxes or other services. They have zero customer service skills and are unresponsive to customer inquiries.