I've been fortunate to be a client of this firm since 2014 and Lee has been there every step of the…read moreway. Everyone I've interacted with is helpful, kind, and determined to help. When it comes to insuring something as important as your home - I wouldn't work with anyone else but Riles & Allen because I never have to worry about a thing.

The obligatory one star is actually for their website which I found quite nice, though lacking…read moreagent information. It would have helped to be able to read at least an agent bio. Apparently the support staff is the main focus. With that being said, consider yourself forewarned of their un-ethical practices. It saddens me when a person's first time home buyers experience is overshadowed by a greedy real estate agent. The truth of the matter is this - Veterans are not appreciated enough for their service. Even more so when it comes to purchasing a home. If you or someone you care about is thinking of purchasing a home in the Orlando area I highly discourage you from this brokerage. They did not honor their fiduciary responsibility to the client, showed zero respect for the listing agent and basically tarnished a veterans home buying experience with their lack of moral conduct. Disclosing your client's personal information without consent, choosing to submit a verbal offer via text message because they didn't get along with the listing agent, and even fabricating their professional experience may be the norm for some..but it doesn't make it right. Nor does it encourage repeat business. The agent may want to consider spending less time fluffing up her social media and the broker should definitely consider a revision of their ethics training. Also, if anyone knows of compassionate and competent listing agent in the Orlando area please feel free to respond with their contact info.

The broker, Mery is absolutely amazing as well as the girls in the office! All of the agents I've…read moreworked with are phenomenal.

John and his team have been wonderful to work with! They took the time to answer my questions and…read moremade me feel valued as a customer. I would highly recommend them!

John Psomas State Farm provide good service and they work with me. I have my home and auto with…read morethem over 10 years. They make sure I have all my discounts. Their premium was competitive. I'm happy with them.

I've been going to this location for several years now to have my taxes done and I couldn't be more…read moresatisfied! Chas was great and highly recommended. Not only was he very thorough explaining the entire process. He also gave me suggestions to make my 2024 return larger. I've tried TurboTax and Taxact in the past and missed so many things that could have given me a better return. The guys at Taxact do a great job making sure norhing is missed. If you need to get the most of out of your return I highly suggest stopping by Safetax Conway today and ask for Chas and Let him know Derek J. Sent you! You won't regret it

McDonough Capital Management, and Ed and Shannon are wonderful to work with. Their investment…read morestrategy makes sense and we are reaping the benefits. They are excellent to work with. Their attention to their clients and to details as well as the big picture are outstanding.

The McDonough team did a thorough analysis to get me started with the right risk-level of…read moreinvestments. We didn't just dump money randomly into the market - they use a great methodology to target my investments. And they are available for routine reviews and updates. I'm pleased with the relationship and results.

They were able to cut my car insurance in half. They were very nice and patient with me getting…read moreeverything setup.

Great customer service. I was given a quote and changed my auto insurance within 20 minutes and…read morethey saved me almost $1100 and provided me with better coverage. I would definitely recommend this office.

I was past you to get my drivers license updated and had to go to the main branch so I wouldn't…read morehave to wait weeks for an appointment. I booked this appointment online and gathered all my paperwork according to what the website said. It was almost an hour and a half drive to get there, but when I arrive, there was still plenty of parking in the lot. One of the first things you notice walking in is the amount of security in the building. There are a lot of guards who were all friendly and helpful. When I entered, they directed me to the line for appointments and then I was directed through another doorway because I was there for my drivers license renewal. I was able to walk right up to a window and get taken care of. Apparently everything that says on the website for the paperwork I needed wasn't accurate based on what I needed in house. I ended up with several items I didn't need and I needed one more proof of identity. They asked if I owned a vehicle and if I had the registration on it. I acknowledge that and offered to go out to my vehicle to grab the paperwork. The woman told me that wasn't necessary and looked everything up online and told me she was able to verify me from there. I was sent into the waiting room with my number and found a seat easily. I was only there for a few minutes when my number was called. I went in the back room and into the window. I was directed too. When I handed her my paperwork, she took a look and said I was missing a second form of identification. I ended up going through a very long explanation about what I had gone through out front and the fact that the woman told me she had verified it and I would be good. Eventually, I must've said the right thing because she did something and then said I was all set. While I was a little flustered by this, the woman was very friendly and understanding. She also realized I was past due for the license plates on my vehicle. Apparently that paperwork went to my old address and never got forwarded to me. She was able to take care of both the registration and the license for me and I was very grateful. After I paid, I went and sat in the waiting room again and waited for them to call me with my updated drivers license. I went out to the parking lot and put the sticker on my license plate so I would be legal again, and I was on my way. This was one of the fastest experiences I have had at a DMV and I actually spent less money than I thought I would. While this was quite a long drive for me, I was glad that I could get it taken care of quickly and efficiently. I had heard from other people that the wait times here could be quite long so I was pleasantly surprised.

Today, I was in the lobby when I witnessed two DMV employees treat a Hispanic gentleman with clear…read moreprejudice while he calmly tried to present his immigration documents that allow him to extend his driver's license. I am a white American woman and an attorney, and I immediately noticed the shift in their energy when I later approached the same clerk. I was treated with respect, even though I was less polite, while that man was aggressively escorted out of the building by security. The gentleman was correct when he told them they were required to verify his eligibility through the SAVE system. As an attorney, I can confirm that SAVE is the proper tool in these cases, but many DMV employees appear unwilling to do the extra work. This is unacceptable. DMV staff should not pick and choose who is treated like a human being based on race or immigration status. If the gentleman who was mistreated happens to see this, please know there are witnesses who saw what happened

Under the (CRFA) CONSUMERS AFFAIR FAIRNESS ACT OF 2016, I'm going to post a review of my honest…read moreexperience with THE CARVAJAL GROUP located in Avalon Park from roughly May of 2021 till June of this year. The Consumer Review Fairness Act (CRFA) signed by former President Obama, protects people's ability to share their honest opinions about a business's products, services, or conduct, in any forum, including social media. My mother and I hired The Carvajal Group/VIP Home Rentals LLC in 2021 to get a tenant for my 84-year-old mother's property. They got us a renter, and 4 1/2 months later, they wanted out of the lease to buy a house. I immediately called Jim and let him know what was going on, and he didn't say anything that he was in the process of selling or getting into the process of selling them that house. the following month in November Two of the three tenants closed on a house that jim and and Deena sold them. but again jim stayed quiet and did not say a word to us about this transaction. Ten weeks later, two of the three tenants abandoned our rental, and the other called in to say they could not afford the rental anymore. We called Jim again and explained what we were going through with the tenants, and again Jim stayed quiet and kept it a secret that he and his wife had sold the tenants a new investment home. Because of the lack of transparency from (Jim and Deena) Brokers at The Carvajal Group, my mother thought that the tenants were really going through a hardship. But 2 out of the 3 tenants had enough money to purchase a $391,000 new town home for investment from Jim and Deena. Jim and Deena made under $24,000 in commission based on the normal 6% commission rate. Since they where the listing agent and dealt directly with the tenants one on one. In addition, since me and my mom was not made aware of this transaction, that the tenants had purchased a rental investment property with renters from Jim and Deena, she or we went ahead and forgave the tenants @ $2500.00 worth of damage and penalties. They only paid us a part of the full amount since we credited as mentioned above about $2500.00. Three months later, the tenant called me about an issue regarding a rental property she had purchased. After my conversation with her, I was intrigued to know who had sold them that property. I searched and I was disappointed to find out it was The Carvajal Group and very upset that they kept it quiet and secret all along, even after contacting them in October about the tenants intentions to break the lease and buy a new home.. I contacted Jim very upset about what had transpired and he denies any wrongdoing whatsoever for his lack of transparency, honesty and integrity in what we believe should have been brought up to our attention. This was his response: "Good morning George, the response was already given on the original thread." As I mentioned before, we've done nothing wrong. My 84-year old mother was affected by this because of all this. Jim will not say why he and his wife keep this all a secret. Why did they not look out for my 84-year old mother's best interests, who was their client as well? if we wouldn't have listed the house for rental with the carvajal group, they probably wouldn't of had this great opportunity to sell the tenants a $391.000 Investment property without another realtor involved. It was thru our rental that was in excellent shape that got the attention of the tenants. The least thing Jim and Deena could have done is let us know what was transpiring underneath our noses. All he to do is just let us know. We were not going to get involved what so ever in the sale. But we believe if 2 out of the 3 tenants responsible for the rental where able to buy a $391,000 house from The Carvajal Group, then they could have afforded to pay all damages of the lease with us. Why did they (The Carvajal Group)(VIP Rental Homes keep it hush hush? They won't tell us why they kept quiet and they won't offer for my 84 year old mother anything to make up for what happened or for the money she lost for their lack of transparency on this whole ordeal.. After an 11 year old friendship we have decided that we will "NEVER" again hire or recommend The Carvajal Group or VIP Rental Homes LLC. This has really been a very regretful experience...

Do you want to guess what's going on with your home sale or purchase? Have to constantly ask…read morequestions because your realtor (and an entire team) won't proactively communicate with you? Want to sit there every night and wonder if you are actually getting proper representation? Then maybe these folks are the right realty agency for you! It's sad. We interviewed 3 realtors and felt really good about hiring Carvajal. But, they are merely reactive rather than proactive agents. Extremely passive. It saddens me to have to put this in writing, but I feel this needs to be pointed out to potential customers. Mind you, right down to the closing, I had to text the agents to find out what was happening! Every day was a new day to ask "What the h*ll is going on?" Right up to the closing - Did the buyers' walk-through go OK - I had to ask since no one said anything of course? We didn't know, they never said. The next day, closing day, I finally had to text and ask is everything going forward??? Why should we be proactively be informed about that, right? Yes they said and also promised to "follow up" with the title company "shortly after" the 2 p.m. close where the buyers were signing (that was at 11:53 a.m. today). No word back of course - 2 p.m. came and went and so at 4:53 p.m. I had to yet again text and ask if everything was done or not. "Yes everything is completed," was the reply. It's like slowly, painfully pulling teeth. I WOULD NOT WISH THIS TYPE OF SERVICE ON ANY ONE. Particularly given how stressful selling a home and buying a home are - in fact we fired them from the buying transaction that were sort of working on with similar enthusiasm a month ago. That's how bad things were. In short, I CANNOT (and will never) recommend The Carvajal Group. Again, it's so unfortunate, but they were paid good money for what I see as disservice. As some proof, I'm attaching a picture of today's communication I referenced.