Called the day before to make a reservation to be picked up early to be taken to the airport the next day. When talking to the person on the phone, he mentioned that I would get a phone call 30-45 minutes prior to be picked up so I know they are coming for me.
I wake up early and expect a phone call. No phone call. I go downstairs to wait for the taxi and no one comes at my scheduled pick up time. Immediately, I call, and the person on the phone said a taxi (Michael in taxi 90) will be there to pick me up shortly.
I get a phone call from the taxi driver saying he is a couple blocks away. Ok cool, I think, he's close by and will be here soon. 10 minutes go by and I'm still on the phone with him. He had no idea where the hotel was located and how to get there. He was asking me about street locations and how close I was to them. I am from out of town and could not answer his questions. The front desk lady at the hotel was wondering what the heck was happening with my taxi.
As I was in the phone, the taxi company calls but I wasn't able to answer. I watched as a taxi pulled in front of a different hotel and then saw it swing over to my hotel. After he put my luggage in his taxi, I find out he wasn't the person I was talking to! What the heck is going on??? The other guy pulls in and my luggage gets moved over to the new taxi. Fine, I'm thinking, at least the taxi is here even if he is 15 minutes late.
He starts driving and we end up hitting every red light at 5am!!! Ugh... at this point, I'm thinking what else can go wrong? He ends up taking the normal streets (no freeways) all the way there. While he is driving he's giving me a tour. I'm not interested in sightseeing in the dark. I just want to get to the airport! Then, he starts texting while driving. He's driving 10 below the speed limit because he's texting. Now, I'm wondering if I will make it to the airport alive.
We finally make it near the airport, and he starts telling me about how he has been working all day and how he just got my info to be picked up. Then he said he can't take credit cards because his Square app isn't working and the little gadget is broken. The only way to pay is with cash. Seriously? Everything that can go wrong has gone wrong. Luckily, I have enough cash. The fare was $53. $53?? I can't believe how expensive it was! My fare from the airport to the hotel was not that much. I end up giving him $60 cash just so I can get away. I can't help but wonder if I was completely taken advantage of in the drive over and then the credit card issue.
Anyways, long story short I cannot recommend using this service. Find a different taxi company. read more