What a great dealership. While out and about me and my babe decided to come check out the new 2026 atlas cross sport and from the beginning, Raul was amazing. Patient and very knowledgeable, he allowed us to tour the new SUVs and take 2 out for a test drive. He explained trim levels and even said when I'm ready to purchase , they'd find the color and trim level I want for me as they didn't have it available on the lot. Raul is probably the best sales man I've encountered in a while as he was not pushy at all. He even contacted me the next day to let me know they have new arrivals coming in in a few weeks. read more

Orlando VW North - 2026 VW Atlas Crossport SE with tech - Car Dealers Near Me - Orlando, Florida

Terrible service for an oil change and tires rotation, more than 4 hours of waiting for this literally made me waste my day

I've had decent experience here for the most part, although I've heard some bad. Came in for oil services with an appointment. Got me in and out relatively quickly. Staff was kind and friendly. Waiting area was clean. read more

Everything! No pressure! Great offer for my used car right off the bat! No hassles necessary! Super friendly staff!

I leased my car from this dealership. On the way home I got a low tire pressure message. I checked the tire and it was flat. After heading to the closest gas station to put air in my tire, I realized I was less than 2 miles from the dealership and it wasn't 5pm yet. I called and asked what time the service department closed ( 6pm). I told the woman on the phone my situation and specifically asked if I could be seen as a walk-in. She said as long as I arrived by 5:30, I could be seen. I arrived at 5:10. I was turned away. They wouldn't even look at it. It's awful to treat loyal customers like this. Horrible customer service. read more

STAY AWAY from this DAVID MAUS dealership. They are extremely dishonest and they use unethical practice to sell cars. You will be lied to, harassed, and cheated of your hard earned money and your valuable time. Leadership is DISHONEST Sales is DISHONEST Please do your research and read the reviews. David Maus has 2 stars for a reason. They do BAD BUSINESS. These honest reviews are from hard working ppl who were treated dishonestly, unethically and unprofessionally by this dealership. read more

Bought a car here less than 2 months ago. They would not disclose the known issues with the car. Turns out sensors were missing, features didn't work like the touchscreen and parallel park assist. And now the automatic cruise control stopped working and the battery won't hold a charge. Basically got a lemon and there's nothing they will do to help now. They assured me many times "we do a 150 point inspection" and "everything is great with the car or it isn't allowed to be on our lot". It all turned out to be false. They knew about serious issues with the car but not disclose it to me. read more

Recently leased an Atlas Cross Sport here and I had a great experience! Chris (in sales) and Dannny (in finance) were so nice and answered all my questions! They made me feel comfortable and there was no pressure during my two visits there! read more

Had a recall done for my suction jet pump on my MK7 GTI and all was great, service advisor rob updated me as it went along and the whole place just overall had 10/0 customer service all around great visit! read more

The receptionist was pretty rude for my surprise. He did not like when I asked if he could apply the cost of the diagnosis to the cost of the repair. He was cut and dry and said they don't do that, your key is here and your car is right over there. People have bad days, but this is never a way to treat any customer. I like VW, but will never return to this dealership anymore. Does not seem like they need the business either. read more

I have been in the market for a GTI for nearly a month. I came into Orlando VW North, with a printed list of multiple GTIs that I had identified. I arrived at Orlando VW North and said I wanted to test drive a specific GTI. They had to ask the manager if I could test drive a GTI. The manager denied my request and basically said I wasn't serious about buying a GTI. The staff then asked where I worked, implying that I was just wasting their time and couldn't afford the car. They also claimed they never this many GTIs on their lot, while also turning away a prospective buyer. I am a serious GTI buyer. I've never been refused a test drive, ever. This is by far the worse I've ever been treated by a car dealership. I would avoid this place at all costs. There are plenty of other VW dealers to choose to from. read more

Th worst car service. The sales team are excellent on the other hand. They always tack things you don't need for your service maintenance. You have to wait at least 30 minutes for a shuttle drop off or share a car with 2 other people for a 1 mile drop off. Every single time. Choose a different service center. DO NOT use this unless you want to make yourself upset each time. The sales team is phenomenal and superb so I don't know why the service team is terrible. read more

I have a brand new 2022 Tiguan SEL-R. Took it to this location for an oil change and check the remote start as well the auto on/off. Every single time I have an appointment, they always great me with smile. You just know that they care about you. They go above and beyond to explain to you the issue/solution. They're very transparent and keep you up to date on what was going on. I highly recommend this place. Won't go anywhere else. read more

Don't ever take your car here unless you have a warranty. Also be sure to have all the proof in the world on how your car runs prior to taking it to these hacks. They WILL make sure your car runs worse and they'll throw the book at you with every little extra thing they can charge. Plus. They do everything digitally to remove liability. Do not sign off on any paperwork until you have tried driving your car. They won't let you do this and they'll make you sign off prior to even getting your car back. Super fishy. Super scummy. read more

I came in with a 2017 GTI with only 37k miles the car was leaking gas yes with only 37k miles, i find out that this is a common problem on this cars there's actually a recall on the 2015 and 2016 but not the 2017 with that been said that means that they know whats the real problem with this cars if they really proffesionals, but apparently not in this dealership or they just trying to get your money, they charge me 1,240.00 and they didn't fix my car they said that was another part, they didn't go to the real problem, they returned my car with the same issues after i paid them 1,240.00 and the crazy part is that after all that they said that they found what the real problem was and that they gonna charge me 2,400.00 thats how this dealer works, please be aware and don't fall into this place. 2 of he's employees told me that this was a common problem When you guys told me to change the tank the first time i said yes, Adam told me was gonna cost me 2,800 and i said yes, i said don't matter how much was gonna cost cause i need the car, but you guys decide to play the good guys by saving me money now you guys want to charge me 2,400.00 extra to do something that you guys know from the beginning you guys supposed to be the proffesionals here not me im not a mechanic thats why i took my car here for 5 years but i see what you guys are doing here, I will definitely not coming back to this place already fix the car for half of what you guys where asking, i will leave some pictures so people see what a big liars you guys are, you guys said that is because overfill with gas but this is not what the NHTSA People be aware of this place read more

Orlando VW North - This is a picture frome NHTSA explaing the recall on ever 110,000 VW gti for leak gas - Car Dealers Near Me - Orlando, Florida

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Being that I traveled from Texas, I'm glad the service was as awesome as it was. I was going to be in Orlando on business and thought I'd get my vehicle serviced because the reviews for the Texas Volkswagen servicing were terrible in my area. I looked up this place and it seemed like a good place. And trust me it is. The front desk person who believe his name was Brian was full of energy and greeted me with a smile. Told me exactly what was going to be done and how much it would cost. The wait was not long and I was provided an area where I knocked out some business on my laptop while the car was being serviced. After the servicing was completed I was given a complete breakdown and no extra charges were added. In Texas they almost always add something you don't need. The vehicle was washed and vacuumed and looked pretty good. Most importantly, the vehicle was functioning at optimal standards afterwards. Every person in the place seemed to love their job and looked like they wanted to be there. That's rare these days. read more

Orlando VW North - My baby's back in action - Car Dealers Near Me - Orlando, Florida

Do not purchase a Taos or any other VW. Purchased a brand new Taos in 2023 that makes the loudest noise when driving as soon as I bought it. Have been told that's how the car is and can't fix it. Would never purchase another vehicle again. Terrible customer support. read more

Can't speak for the dealership as a whole, but the SERVICE DEPARTMENT HERE IS EXCEPTIONAL. I have never, ever, had a better customer service experience at any other dealership. There is truly a special group of people working at this VW service center that provide an incredible level of customer service. On the 3 separate occassions that I've had to bring my Golf R here, I was helped end-to-end with timely updates and people going out of their way to make sure my experience was great, questions were answered, and problems addressed. Nick at the front, Brian in service, Will in parts and Ken (Mgr?) all were fantastic and delivered truly world class customer service that they should be proud of because it is RARE these days. Thanks for making my day better every time I have to bring my car in! read more

Great service! We purchased our certified VW Jetta here and have taken it for service here. This last trip I was having some issues with dash lights. I was able to drop it off after hours and they took care of it first thing in the morning (was done before lunch time) It turned out to be a worn out sensor and the crew here fixed it quick and with minimal cost due to my vehicle being a certified peer-owned vehicle. overall I have been pleased with the service here read more

I don't know what happened since this place got new management a few years ago. I scheduled an appointment for an oil change and planned to ask about different services when I got there. Immediately after scheduling online I received a text from some sales weasel about how he was very exited about possibly buying my car (Touareg TDI). I responded sure you can look at it when I drop it off. I was then bombarded with texts by the guy about all the cars he could possibly put me in. When he emailed an appointment setting and calendar link I lost it. Texted him back a said I dont even want to see him when I drop off my car because he was too aggressive. The day of my appointment I was met by a surley service advisor that I had not worked with before. I asked if they charge for a tire rotation since I purchased tires there 2 years ago, he says they do, I asked if he could run a diagnostic on the airbag light he says $160. Passed on that too. Asked about the price of the oil change said he was not sure but it was around $120. So decided on just the oil change. Came back later to pick up the car. (5 hours for an oil change)???? Price for the oil change was $25 higher than estimated! and they filled the tires to the wrong pressure (they were at the perfect pressure when dropped off) Place has definitely fallen apart since new ownership, Glad I didn't meet with the aggressive sales weasel I would have only gotten more pissed off! read more

Over chargin on parts and labor not to mention that they will fix stuff that don't need to be fix they do not go to the real problem so they can charge you extra, really bad service on the service area, Kennedy the manager of the service is really rude They will not work with you after they get your money. PLEASE BE CAREFUL WITH THIS DEALERSHIP read more

I recently went to this dealership I showed up to look at two different cars I was only shown one Brett was very rude and in helpful when I first got to the dealership the GM and used car manger looked at my trade in we agreed on numbers and terms of what they wanted me to do on my end with my trade I went on the test drive we got back to talk numbers and they tried to sneak things in on the deal and go back on what the GM said with my trade In and when I called out the first manger who was trying to get me to just sign he leaves and Brett comes back with my keys and as we had been leaving Brett decided to run his mouth about the person who was with me say some very disrespectful things and when I called him out on it they treated me like I was the bad guy do better orlando vw all I asked for where the things your GM promised and what was online and you would have had a car deal from me and my best friend who was looking and after he heard about what happened he has already decided to go else where read more

Terrible customer service. Incredibly hard to get anyone to help you if you go in person.

All Service Centers are going to be expensive. I must say they are better than most and they worked with me on the final bill.

Bad, bad business. We took our VW for gas tank leak, we pay top $, we pick it up, and still the same problem. They want a lot more $ to repair the same issue again. No satisfaction. read more

I went to buy a car with the expectation of driving away when I got there the car had been in a wreck and wasn't repaired correctly. Then they wanted to put all sorts of fees and extras on the price. I told them that I wasn't interested the car was a mess and I wasn't interested in buying, a car like that off a dealer ever since they've been calling me every day or other day trying to get me back in there to sell me a car I told them I'm not interested in buying from them and at this point I feel like they are harassing me .be careful where you go read more

Arthur and the team took great care of me and my Taos! Went above and beyond to make sure I was getting all the advantages of my warranty. 10/10 recommend for servicing your VW (: read more

Attention people Red Flag SCAM ARTISTS. I Leased a car from VW North on 01/01/2022 and the car came with 2 different warranties from Volkswagen. So you don't need to add on anything extra as it's completely useless. Honestly VW CARE maintenance plan is the best. Indeed it is very affordable only $205.00 coming from the factory or VW with no deductibles for 3 years, it is useful and worth it. Indeed I used it as an example that as I do have it then I didn't need to buy any other Prepaid Maintenance Policy from a third party company, and even more if it is $1,216.23 with $100 Deductible to replace only 1 time a battery, wipers, lights etc only small items. It's called MPP or Mechanical Protection plan from Old United Casualty Co, where your Financial Guy " Jacob Hanin " makes his referrals money out from his customers "Victims". I told him clearly before I signed anything that I didn't want to add on anything, gap insurance, extended warranty, prepaid maintenance or anything related to it, because I don't need them as I am fully covered by the Manufacture "Volkswagen"; adding anything extra or another policy is completely unnecessary. Even though $1,216.23 was showing on my paperwork, and it was charged on my side and I advised it to "Jacob Hanin" to just remove it. He did not let me remove the policy because he claimed that it was being paid by the dealer, and it wasn't affecting my monthly payment, and my payment was already agreed; which it was not the truth at all in my personal opinion . I actually left the dealer without a copy of the Signed Prepaid Service acquired as a "Courtesy" yeah right lol then I had to ask for a copy later. Once I get home and I carefully checked the paperwork. I immediately called dealer to remove that PPM insurance next day and they kept saying why should I ?? if I really need it, etc etc etc, and it's awesome lol . I asked today to talk to the Sales Manager to just report this issue and express my feelings of unhappiness. I was impressed that sales manager Wayne McGilvray never apologized to me after such as big mess caused by the financing guy and offered me in return 2 tanks of gas and a 2 carwash to solve this issue, and to convince me not to leave a negative feedback, which I refused it and as consequence "Wayne McGilvray" asked me to leave the dealer. So I was also Kicked out of the Dealer to complete my good experience. Thinking about going to all social medias to share and report this issue to prevent people from getting Scammed by this artists that are taking advantage of the cars inventory shortage to make extra money and scam people over. Check your numbers well before you sign anything as they always rip you off and we don't even notice it !! read more

Bought a brand new car from this dealership. Had a problem with THE BRAND NEW CAR 3 months after purchasing a $45,000 vehicle. They say there's absolutely nothing they can do to help. AVOID THIS DEALERSHIP THEY HAVE THE WORST CUSTOMER SERVICE read more

5 stars ONLY because of Mike in service & Brandon as well! I unfortunately had to take my car in three times before getting the issue solved, however Mike always made sure to stay professional and helpful. Brandon works in valet and is the person each time that ran to pull our car up, asked how our day is and if there was is anything else he can help us with. We will strictly use Volkswagen North for service as long as Mike and Brandon stay with them! Thanks guys for the help! read more

Went to have a oil change with appt. We got there 1/2 hour before appt. , didn't matter. It took them over 2hours to give us our vehicle back. Won't go there again. They should treat their customers better. read more

The guys here are nice, I came in for a 50,000 full check and a list of concerns. They kept my car for multiple days and come to find out didn't even check my brakes. Now I'm replacing brakes and rotors. This place is trash. Took it to a different Volkswagen and they said it didn't look like any fluids were topped or that the oil had even been changed. I wouldn't bring my car here again if they paid me. read more

I took my car in for its first scheduled service and couldn't have been more impressed by the customer service here! As a note- I bought my car in Miami, so I haven't had experience with the sales team. The moment I pulled up a mechanic came right up to my door and greeted me with a big smile. I am new to the whole dealership thing, so he was super helpful right off the bat. I walked into the service center and was lucky to get to work with Karen. She was SO friendly, helpful, and chatty! I loved it! She then led me to the waiting area and as soon as she saw it was a bit full and saw that I'd be using a laptop she led me to the showroom where there were more round tables and chairs. Along the way she pointed out the bathrooms, vending machines, and fridge full of complimentary water bottles. I sat and used their free wifi for almost 2 hours and got so much work done! When the technician came by to let me know my car was ready he was also very friendly and answered all of my auto-illiterate questions with a smile. Last thing- as I was working on my laptop David Maus (yup, from the commercials!), or someone that looked just like him, walked by with his young daughter in his arms and greeted all of us. Now, I'm not gonna lie and say I've not mocked his commercials with my friends, but this was pretty cool. :) I'll update next time! read more

This is absolutely the worst car buying experience I have ever endured, and it goes way beyond that. The sales team caught me in a time of desperation after flipping my previous vehicle and needing a vehicle quickly. And they took full advantage of that. They said they would keep my car payments the same as I was paying before around $499 a month. After everything was done and signed which was my bad for being that desperate my car payment is $645 a month. That's not $499 or close. And that's just the beginning of the story. They got me with every package they could possibly add on! Since then every bit of the service plan , clear coat , etc. they have tried to tell me that I didn't purchase the coverage and have tried to deny me on . I have been trying to schedule an appointment for five weeks to have my oil changed. Finally was able to get an appointment today at 11 o'clock, so I get there and they proceeded to tell me how it is going to take 4 to 5 hours to change my oil because they have to order the parts since it's not a VW, oh yeah let's not forget that "it's almost lunch time"! One would think that if I made an appointment and they knew the vehicle ,they would've been prepared with parts needed. I can't think of a single part of this whole car buying experience that wasn't horrible! I have nothing but negative things to say about David Maus VW on Lee rd, and I wouldn't recommend them to my worst enemy read more

Update from my last review: after paying 350 for a diagnostic they didn't even notice that my transmission was failing. What talentless overpriced mechanics are you guys hiring here? I even told them about a warning I was getting on my dash related to the transmission and it wasn't included in the report lol. They said it may have just been a bad sensor. read more

I had previously leased a VW CC from David Maus and had an outstanding experience. In June of 2022, I returned to the VW dealership on Lee Road. I had a guaranteed payoff quote from the car I would be trading in and had every intention of purchasing a new VW Atlas that day. They originally put me with a young man who looked and acted like he just graduated from high school. After test driving the Atlas, I started negotiating a fair price below MSRP. The sales manager came over and told him I wanted to purchase the Atlas I had test drove, however there was approximately $3k in upgrades from the MSRP they were going to do to the vehicle, which I told them I did not want and I was prepared to order a new car just to not pay for the markup. I eventually got the price below MSRP but then looking at the deal, I saw they shorted my trade in to make up the difference. The sales manager them tried putting me in a smaller SUV, which I wasn't interested in. As we were walking back into the building we were discussing VW interest rates which I felt were too high. I told him I would look into financing the vehicle somewhere else, when he informed me they only finance with VW Credit. The sales manager wanted me to them look at a used Atlas for the same price of the new one I had drove. At that point I was done with the sales manager and current owners. I wouldn't buy an automobile from them if they were the last dealership in Orlando. I wish I could remember the sales manager's name, what a tool! He was a white male in his late 20's, shorts, a polo shirt, and bragged about havimy good hair. Huh?!?! To add insult to injury the original high schooler sales guy kept calling me to buy the car. I was very frank with him and told him the sales manager killed that deal. Oh and did I mention they advertise vehicles with photos and the car advertised is never there. Total SCAM ARTISTS! read more

I drove my 2001 VW EuroVan from California to Orlando. There was a leak from the engine that I was concerned about. I wanted it checked out and resolved because I have a lot more traveling around the country to go. I brought my van to 3 different mechanics in the Orlando area and none of them were comfortable working on it. I was weary about going to a dealership for service but felt I had no other option. I'm so thankful for Orlando VW North, especially service consultant, Arthur. He truly went above and beyond in customer service. He's definitely a person of integrity. He got back to me by the next day, as promised. He communicated clearly the problem found and the solution. I was initially very worried bringing my van in. However, I was able to pick it up the very next day and continue my journey around the country without delay, with confidence, and reassurance! Thank you Arthur and Orlando VW North! read more

Orlando VW North - Car Dealers Near Me - Orlando, Florida

I can only provide a minor experience. I have money burning a hole in my pocket. It's set aside for vehicle. I called to get a confirmation that the car was there, as I had 2 hour drive from where I was located. No one in the this whole dealership could help me with a stock number, except one manager. Seriously? How hard is it to type it in to verify car is on lot? Oh well, I will continue shopping, but it won't be here. read more

Wayne and Colby sold us the Jetta we wanted within a short amount of time. They were great. They gave us the price we wanted for our lease, with the least hassle and outstanding customer service. The day before, we had a horrible experience at a different local VW dealer, and our experience at Maus was the exact opposite. We will certainly recommend Maus to our friends and family, and we will purchase our next cars from them for sure. read more

I called this "Dealership" trying to purchase a $40,000 car. The people who answer the phone BARELY speak English. After leaving my contact info with a woman who sounded like Consuela from Family Guy and, for the life of her, couldn't seem to get my phone number correct, here I am two days later, STILL waiting for a callback...But it gets better. So, after doing a bit of research, I noticed that the same car was listed on their sister site, so I tried calling them. The woman who answered spoke English!!! But that was the end of the good news. She woke up some guy named Brandon (how fitting) who had decidedly more interest in the intense study of the inside of his eyelids than ever selling a car. In fact, I even apologized for waking him before ending the call, to which his reply was a grunt. I remember, twenty years ago THIS MONTH, buying my first GTI, a '03 VR6. I called the dealership, told them what I wanted, went down and paid for it, done. You would think, in these economic times, they would be f#%*@&g THRILLED to sell ANY car, much more so a $40,000 vehicle with ZERO sales influence needed, especially for unheard of things like an extended warranty and paint protection, etc...But I guess COVID killed that, too. I guess I should thank them though...Now I'm getting a Lexus IS350 F Sport. Auf wiedersehen. read more