It is my first time in Orleans Garden Dental Centre and I was disappointed a lt about the policy and Staff here.
Please consider to select this dental care as well as service that you want to bring your children or your family members, within my terrible experience:
1. I'm a family member of Canada Military. In other place I don't need to pay anything, the dentist will send profile directly to insurance for claiming. Here you have to pay.
2. Before I came to see the dentist, there was a staff contacted me to remind appointment. I asked her that if I have to pay by myself or they will claim with insurance agency, they said You didn't need to pay anything.
In fact, when I completed with dentist, the cashier asked me that I couldn't leave without payment. They put me in the bad situation that I have no choice.
For me, it is lier if treat client like this.
3. The cashier had a bad attitude and unrespectful to me when I told her the mistake didn't come from me. Their staff said I didn't need to pay anything. She opened her big eyes and asked me "Who told you that?". It was my forgetting to ask the name and she said she can't help.
4. They set up other appointments for cleaning teeth, and my husband decided to cancel this one 'cause reasons above. When I called them to announce that I won't be there, they asked me to pay the fee for cancel. Nobody told me about this regulation. They set up the policy and didn't talk with client about that. It looks like stealer more than dentist.
5. When I ask the staff to transfer my profile to other dental centre, she say Yes and turn off the phone. It was very impolite, right?
So consider if you are working in Military of Canada Forces. Your family member may will be the same like me.
I won't never comeback this place against. read more