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    Orozco's Auto Service

    4.0 (127 reviews)
    Closed 7:30 am - 4:00 pm
    Updated 1 month ago

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      Services - Orozco's Auto Service

      Auto brake repair

      Auto engine repair

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      Reviews With Photos

      02/28/25
      Joseph L.

      02/28/25 Great customer service. We came here to ask for a quote. Front Desk specialist was very knowledgeable. Thank you Sir

      Sarah S.

      My son took my car in for an oil change at the Orozco's on Long Beach Blvd. He was using a gift certificate for a free oil change that I bid on at a charity auction. Before work began on the car, my son called me to let me know that Orozco's wanted to know where he received the gift certificate from to verify it. My son didn't know so I got on the phone with the person who was asking and told him how I received the gift certificate. I explained that I had bid on it at a charity auction and that I've never in the past been asked for any sort of verification when redeeming gift certificates . He said it was in case his 'higher ups' asked. That in itself seemed odd to me. My son went back to pick up the car and we were charged $98. I was told this was for the tire rotation. When my son was driving the car home the check engine light came on, all kinds of engine warning lights came on and the car began decelerating. I drove to where my son pulled off to the side of the road I drove the car and experienced the same decelerating and engine light notifications. I called Orozco's and let them know someone had to come and get the car as it was not drivable and asked for a refund of the $98. The person on the phone said I needed to contact Joseph the manager. I emailed Joseph my complaint while waiting on the car to be picked up. When the technician came I let him know he had to take me home and then take the car back to his shop to be worked on. I was dropped off at home and about 5-10 minutes later was called to pick up car. While picking up the car I spoke to Joseph and let him know that I was requesting a refund. He said they the services were complete and I said they were not complete when we picked up the car. He then said that the $98 was for the fire rotation and in looking at receipt, the tire rotation was for $40. I let him know I would be disputing the credit card transaction and he said that was fine that I could do that. I then asked for his manager's name and email and he said I could look on the website for it. Overall, I'm extremely disappointed in the service

      New wheels going on the Vette this morning!

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      3 months ago

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      6 months ago

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      4 months ago

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      1 year ago

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      5 months ago

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      1 year ago

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      4 months ago

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      9 months ago

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      Servando O.

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      1 year ago

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      5 months ago

      [[HIGHLIGHT]]Friendly, thank you, for working on my car, and being honest, cant wait to start driving car out[[ENDHIGHLIGHT]]

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      8 months ago

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      4 months ago

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      9 months ago

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      Joseph O.

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      4 months ago

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      6 months ago

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      9 months ago

      Excellent service! Fast, honest, and reliable. My car runs perfectly--highly recommend!

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      Servando O.

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      10 months ago

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      5 months ago

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      9 months ago

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      Servando O.

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      6 months ago

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      8 months ago

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      3 months ago

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      7 months ago

      This place has great service and fair prices !!! I will continue to take my cars there!

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      6 months ago

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      9 months ago

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      Joseph O.

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      9 months ago

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      Joseph O.

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      1 year ago

      Great experience and very transparent. Loved my experiences here and would recommend friends to come.

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      8 months ago

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      Servando O.

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      8 months ago

      Excellent service, good manage. Reliable and honest. I am definitely a return customer.

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      7 months ago

      Orozco's fixed my evaporative emissions leak so I passed smog the first time through!

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      9 months ago

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      Joseph O.

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      9 months ago

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      Joseph O.

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      11 months ago

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      10 months ago

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      11 months ago

      Amazing service !!! Came for service on my jeep and was done within a day I would come if you are local and looking for a good price

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      1 year ago

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      11 months ago

      This place I've used for years. Professional courtesy and honesty. Thanks Eddy you're the best.

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      Page 1 of 4

      Ask the Community - Orozco's Auto Service

      Review Highlights - Orozco's Auto Service

      I called first and talked to Eddie, who was honest and didn't make any unrealistic promises over the phone.

      Mentioned in 20 reviews

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      Joe's Auto Center

      Joe's Auto Center

      4.5
      (222 reviews)

      Love these guys. They're honest, have experienced mechanics that know what they're doing, and my…read morecar is always in top shape when they're done. I highly recommend them.

      As a couple of other reviews have said, sadly the service at Joe's Auto has declined recently. I…read morehave been coming here for all my vehicles servicing since we moved to the area about 5 years ago. My first time here I had a great chat with Joe and every time I visited since he remembered where I was from and asked how our other vehicle was. His son, Adam, was equally friendly and ran the shop really efficiently always taking the time to explain diagnosis, recommendations and show us parts that were replaced. Now, there is a gentlemen running the front desk called Augustine and all this has changed. Our vehicle was back in the shop for an on-going check engine light related to a leak in the evap system, Augustine called me to tell me they had diagnosed 3 separate sensors that were all faulty and needed replacing. 2 of these had already been replaced by this shop last year when this engine code first started. When I asked him to explain the 3rd sensor to me he was either unwilling to or unable to, I asked because it sounded very similar in name to one of the others and wanted to verify which one had already been replaced. I ended up having the other 2 replaced under warranty and plan to find another shop for our repair needs now. Additionally, when Augustine called me to let me know my vehicle was ready I asked what time they closed. He told me 4:30pm (despite their advertised hours saying 5:00pm). I left work early to drive my wife to the shop to collect the car, arriving at 4:25pm only for the shop to be locked up and no one there. When I asked Augustine about this the following say he said he thought I would probably be coming the following day and "it was getting late". I asked if it would be possible to speak with Adam and he told me that Adam doesn't work there anymore. I asked whether the shop had changed hands and he insisted that Joe is still in charge, although when I asked when it would be possible to talk to Joe I was told that he wasn't available and he just "randomly drops in". I'm sorry to see the customer service and professionalism decline at this shop but having older vehicles, we have to trust that the the mechanics working on our vehicles and the shops we take them to are giving us all the information and the correct information. It no longer feels that way at Joe's

      Big Q Auto Repair

      Big Q Auto Repair

      4.3
      (608 reviews)

      Used Yelp's business finder to get a few quotes for my two non-working low beam headlights, and…read morethis shop stood out right away. They responded quickly, were courteous, and didn't try to tack on a diagnostic fee just to take a look. When I dropped off the car, the technician walked me through their process, starting with the bulbs before moving into any potential electrical issues (which I really appreciated.) It ended up being the simplest fix: both bulbs were burned out. They had everything replaced within a few hours. Fair pricing, clear communication, and no upselling. I'll definitely be back for future repairs. Side note- they have the cutest shop kitten. ‍

      I had been here once before and had a great experience, so when my car's AT light went on…read moreunexpectedly one night I called them first thing the next morning to see if they could get it in. They said they could and gave me a timeline for working on the vehicle that matched my needs. While I appreciate them getting me in on short notice, they consistently over-promised and under-delivered on when they would be able to work on my vehicle. They were able to diagnose a couple of leaks that they thought were the problem and sent me photos to show me what they were looking at. In the past when I've left my car at this shop for work they sent over a detailed estimate before starting the work, but this time I only received the verbal estimate over the phone. I drive an old car, which isn't worth much, and I did let the person know that I wasn't interested in investing more in repairs than the vehicle is worth. As it was, the two leaks were just over $1K to fix, and I OK'd the work to begin. After fixing the first two leaks, they then came back and told me there was a third leak, which would require a more major repair to the transmission and they would have to have their transmission person (who wasn't there that weekend) send me an estimate the next day. While I understand that it's plausible that the third leak wasn't something they could have originally diagnosed, it felt a bit weird that the photo they used to show me the leak was one of the original photos they had sent before starting any work. If the leak was visible in that photo, I'm unclear why they couldn't have diagnosed it earlier. The added cost of this additional repair definitely tips the scales of worth-it/not-worth-it to repair vs replace this car, so I wish I had had all the information before deciding to make the initial repairs. Unfortunately, despite stabilizing the ATF level, fixing the leaks did not resolve the transmission issue. On a smaller scale, they didn't check or top up the tire pressure, which most mechanics I've gone to have done as a courtesy when working on my vehicle. The day after I picked up my car the tire pressure light went on, and when I checked my tires all four of them had low pressure. It's a small thing, but especially when dealing with expensive mechanical items like cars, the small things matter a lot in creating a sense of security and trust with your mechanic. They did mention that they were under new management since the last time I had been in, which may account for the different experiences.

      Orozco's Auto Service - autorepair - Updated August 2026

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