This company is a lying and conniving. They told me to give her save me $2,500 a year and instead they hooked me up with a company that wanted to charge me three times the amount and there still hounding me for that money and these guys would not do a damn thing to help me out. I would not trust this company at all. Steve Moore is nothing but a liar. read more

Just wanted to give a huge thank you to Amy Paluso! Thanks for taking (and replying) to my phone calls and emails. I know I probably ask the same questions every time my workers comp renews so thank you for being patient and explaining the details, much appreciated. read more

horrible customer service, got my company on audited mislead, refuse to get a call from manager or VP.

Just got off the phone with Mark Smith, who tried to hook me up with a "grade A" insurance company for my needs. The price was ok so I checked the company's reviews which were an average of 1.3 stars. Since I knew Mark was the middle man I went back and told him my findings and asked if he could send me quotes from any other companies. At this point he tries to force me to take this company and basically calls me an idiot for looking at the reviews and I shouldn't trust them (haha). Upon explaining why I cared about the reviews, he hung up (haha). read more

Amy Paluso is always a pleasure to work with. She is knowledgeable and takes her time to explain my options, helping me make the best decision for my business. I would highly recommend her to anyone looking for reliable insurance assistance. read more

Amy Paluso has been my agent for several years now. I couldn't be happier with her service. She's always on top of shopping around and getting me the best deals for my insurance needs. I have workers comp, General liability, and Commercial Auto policies bound with Amy and she's always really quick to respond and come up with Solutions. I highly recommend Amy for all your insurance needs. read more

absolutely love my insurance agent Amy Paluso is absolutely the best she has worked diligently tirelessly to make sure that I get everything I need for my contracting business. read more

so many spam calls from Orr. Not a professional company. Been getting called every day from their cold call personnel. this last one let me know i was a mother f*cker. nobody likes your company, its because of how you do business. read more

This place charged a large upfront deposit and a month or two later my doctor has said I should retire because my arthritis has progressed to the point of debilitating. Come to find I was insured by two companies for my General Liability. The larger well known company has insured me for years and years. I don't know how this "Orr" group got onboard a year or so back. The larger company was quick to cancel my policy and refund payment for a prorated policy. And they never required large upfront money. This was done with one phone call. Orr and Ass' was quick to tell me they don't refund money. Three emails later they want me to sign a Doc You Sign. I said "Not signing anything" in fact the policy should run out any and all non refund monies! This company has the attitude of screw them if we can. Could you imagine if there were to be a claim. Yeah, that would go real well I'm sure. After over 30 years of being a licensed contractor in California there has never been any claims against me or my license. Orr and Associates from Temecula, CA. is one to stay far away from. Paul S. read more

BEWARE. We were solicited by this place for GL when we got licensed. We explained in detail that we buy, build, and own until we sell. We were sold a 1Mil policy based on a made up income. We don't earn until we sell. Being new to GL we trusted the agent who advised us to make up earnings. Long and short of this 3 year relationship is that we only built and sold one home in three years all the while they have falsely elevated our income sell policies. Now, we found out that as owners we were never covered for accidents. All we want is answers and no one will respond, defend, or even explain in writing what exactly should have been done. Insurance is not a buyer beware industry, you should be able to trust the agent to reduce your liability. read more

If I could give zero stars I would. We paid over $1,200 in a non-refundable down payment for a 1-year Builder's Risk Policy. We paid off the balance of $1,600 on the policy three months in on November 4th. The policy was cancelled on November 27th because the insurance carrier required proof of fire extinguishers on site, but sent a letter to the wrong address. There was no attempt by any agents to reach out to me or my husband, despite having our proper address, email addresses, and phone numbers. We were told several times that our account was cancelled for non-payment, even though we had paid off the policy in full. It took almost four weeks of back and forth for them to end up telling us there was nothing they could do and that the carrier would write us a new policy at a much higher cost with only 6-months of coverage. read more

I hired Orr and Associates to obtain a workers compensation policy for my construction company . We had used then for a couple years but the last policy they obtained for us from BirkleyNet had a high wage requirement in it , We were not aware what this requirement was since we had given our current payroll report to Orr and associates from ADP to obtain quotes . The policy was $15,000 for 4 employees for the year . after the policy term ended we were presented with a renewal for the same policy with BirkleyNet we again accepted the policy . 8 months after our first policy ended BirkleyNet completed an audit and presented us with an additional premium for $18,000 . This was because they said their policy required our employees to be paid $40.00 per hour and we paid $35.00 . This was not presented to us by Orr and associates and they did not seem to know and care about it . They said we had to deal with the insurance company directly . This is why I hired a licensed Insurance broker to represent us in obtaining insurance . Their excuse was they never used this insurance company before . That is not an excuse as I am being required to pay $68,000 for a workers compensation policy that was originally quoted to be $30,000.00. read more

Best insurance brokers around. Hands down. Especially Don Hallworth. Super responsive and won't upsell anything. Just a straight shooter.

I was chased down by Kevin Harvey, to switch over my workers comp. insurance. The price was better so I switched but what a mistake. After having the policy for a few months I needed to change the classification and that when my policy was canceled because of Kevin. He not only got my policy canceled he was not able or didn't try to get another policy before my original policy ended. I ended up go to a legitimate insurance company to get a policy but because the policy had lapsed I ended up go to the State fund to secure a policy. Any Contractor looking for insurance should not waist any time with Orr and associates. This company is a joke but it not funny. read more

It's nice to finally get a fast quote online! A lot of websites seem to promise instant quotes for general liability insurance, but then you usually end up never hearing back from a broker after filling out a form. I was pleasantly surprised to see that after filling out a very short application on the GLquote site, everything you need is emailed back in seconds! Breath of fresh air. read more

I can't say enough good things about this company, they truly are 5 star. Lori Schiavone heads up a great staff that is ALWAYS on top of things and goes the extra mile to help. My company has certificates that need to go out on a regular basis and they keep on top of what needs to be done within literally MINUTES of an email going out. I wish I could clone them and have their staff for my company! Lori, Meg, Patty and the rest of the group there are amazing at what they do and I would HIGHLY recommend them for your contracting insurance (or any other insurance they provide) needs. read more

These guys are great. Customer service skills over the phone were excellent. Speak to Mike is passionate about his business and compassionate to his customers read more

I've been dealing with Nick for the last few years with regard to my auto insurance. I've had nothing but great luck with him and he's more than willing to tinker with coverages to get you the price you want. They're true professionals and I'm thankful that I haven't had to seek the help of other brokers for my insurance needs. read more

Orr & Associates has been an easy, fast & informative insurance company to work with. Other insurance businesses I have dealt with have been unprofessional & treated me like my business was not a top priority to their company. Due to these negative experiences, I looked for an agency that was patient & could answer all of my questions. After speaking to Mike & Katie at Orr & Associates, I felt like I was respected & everything was laid out to me so I fully understood my policy. I didn't feel rushed or pressured for money-seeking reasons. They provided me with all of the important information & details that other companies couldn't. For these reasons, I would absolutely recommend their services. read more

Worst insurance agency I have ever dealt with. They charge erroneous fees and do not understand construction businesses. Over the years, our agent Mark Smith cost us thousands of dollars with his costly errors including cancelling a bond that is required for our plumbing business to legally operate in california. Upon cancelling our policies with them Mark Smith said in an email 'your stupidity and ineptitude' was the problem. Not professional, stay away! read more

Really insurance coverage comes down to the agent, professionalism, customer service, and quality products. Kathy Majam provides the quality, respect, knowledge, professionalism, and intellect to get the job done, appreciate your needs, ask the right questions, and keep a strong, positive rapport. Thank you, Kathy and thank you, Orr & Associates! read more

After not even having insurance with this company 10 days they ripped me off for nearly $400. I called to cancel because my contract fell through and they refused to give me any of my money back. They said it was considered "earned money". I should have known this company was fishy because the first thing they did was take the money out of my account. It took them 5 additional days after taking the money to issue me coverage certificates. Now they refuse to even give me back a portion of the $400 I paid to them. My opinion STAY AWAY! read more

this company is a joke and a huge disappointment starting with the owner ''mike''... for one he's never there period ''always'' gone and the customer service is even worst...if your business is important to you and you need insurance right away, please don't go here! i would have to call three or four times just to get a follow up 4 days later. mike screwed up my insurance info so many times when we first did business i lost count. he had a very nice young lady working for him by the name of nicole. she was the ooonnnllyyy reason i re-newed with per-project insurance. due to bad management skills they have a very high employment turn over. you may be speaking to one employee one week and another employee next week who has no knowledge of your insurance information...then if you ask questions or make comments that the owner mike doesn't he will start swearing at you in front of his employees!!!!!! now i see where the terrible customer service comes from! it starts at the top! employee's figure if the owner can do it so can i!!!!! i i would'nt even recommend this company to my worse enemy!!!! read more