Our experience at Orr has been mostly positive. Sales staff is very friendly, inventory is usually very good as well. However, where I take issue with Orr is their online services. We signed up the night before we planned to purchase. Did the online credit app, and filled out all the information on our trade. We were even sent a Kelly Blue Book price for our trade by email (which was completed on the Orr website). When we arrived and settled on a vehicle that we liked, the salesman began to ask for all of that information again. We had to completely fill out all of the credit app, customer information, trade info, etc. Why did I waste my time filling it out ahead of time if it could not be used? Lastly, and my biggest complaint, was that when we were shown numbers on our deal, the offer for our trade was $3000 LESS THAN THE EMAIL THEY SENT ME THE NIGHT BEFORE. Seriously, if there was a problem with the trade in person, that would be one thing... but there was not. Felt like we were lied to by the Orr website. When I questioned them about this, they gave me the "well, you really can't go by the Kelly Blue Book," it's just an online estimate tool." Okay, if that's the case, then why even make it one of the things that you ask to complete ahead of time? We ended up leaving, and purchasing a Honda across the street. I'll never understand business tactics like that. Really is a shame, as their staff is so friendly and nice. Thus the reason for the 3 star rating. read more

pay attention to the reviews, stay away from ORR Nissan They are not up front with the vehicle you are buying and have no problem putting you in a lemon I know of 3 people this has happened to in . The past few months. Run!!! read more

Took my car for service charged 521 for service didn't even fix! Scheduled an appointment March 18th told my tire blew out which caused air to stop working I was given in reason it's the air compressor at 1PM confirmed them to clean it given a payment amount of 528.99. Later the day, on March 18th 4PM Debbie call says it won't be ready need more time in the AM. OK Cool. March 19th morning has passed until 12 noon Debbie states "I can show you better than explaining and you'll need to file through insurance." I arrived she's showing nothing because the car is parked with tire put back on so all I can see is a twisted line no leak that's being "CLAIMED" "Debbie states it'll be cheaper all I'm saying if you go through your insurance." I declined going through my insurance because honestly WHAT FOR!? anyways she didn't discount nor charge the diagnostic fee only instead gave me a poor choice and charged me for HOT AIR NOTHING FIXED! Debbie didn't even thoroughly check before saying it's the air compressor instead cleaned it to get money just to say well it's more serious your leaking fluid and lines twisted up call your insurance it'll be cheaper B!+€H then had the nerve to discount 7 dollars read more

I bought a used car from this dealership. A 2022 Ford Edge. I didn't think I had to check to see if the car battery was the one that originally came with the car! But you guessed right if you said, yeah, let me check the g.d. battery. Orr Nissan not only put a smaller size battery in a car they by God sold it! That battery DIED 8 months later. Folks learn from my pain. Watch it. There's snakes in that ther hole! read more

The dealership sold me a car with a broken Apple CarPlay and a literal RAT inside the car and refuse to correct the issues without me having to pay an arm and a leg. Would not recommend! read more

My car's A/C stopped working in the middle of July so I needed it fixed quickly. I called Mavis Tire and they diagnosed it as a blower / motor issue where they need to remove the dashboard to fix it. They said they don't do those kinds of repairs so I called Broadmoor Garage and they told me I would be paying $2200 for a repair. I had done research and knew that was completely absurd! Finally, I called Orr Nissan and they were able to take care of my car immediately! I ended up paying $600 which was way more in my price range. In addition to all this, I just moved here so I didn't know anyone, and figured I would just sit at the dealership for a few hours while they fixed it. Sabrina was the service representative that helped me and she told me they could drive me home and bring me back when it was all done! She was phenomenal! She was very respectful and kind and kept me in the loop so I knew exactly what was going on with my car. Mike was their courtesy driver and he drove me home and picked me up to get my car! He was very kind as well. Orr Nissan has amazing people working there and I am very appreciative of all they did for me! read more

Great people selling great vehicles! I was treated very well while shopping in their store. They just started VIP customer department where I hear you can go to get the best experience buying a Nissan possible. Looking forward to coming back in to work with these nice people. read more

DO NOT GO TO ORR NISSIAN!!!! I was happy until I found out they sold me a car with no AC !!!! I have a 2 year old daughter and it's over 90 degrees outside! The worst part about all of it is they act like it's my problem and they can't fix it! It hurts my soul looking in my backseat only to see my daughter sweating so bad read more

After reading some of these reviews, I didn't know what I was getting into with a service request. Even though I did not buy my Nissan from Orr South, I needed a dealer because my vehicle is still under warranty. I was prepared to call for a tow so I called and was given a way that I might start my vehicle. Their advice to start worked and I was able to drive to the dealer. Matt greeted me and knew exactly what the problem was. They fixed the problem within an hour and I was happily along my way. Matt and everyone else I interacted with treated me like I was there number one concern. Any trepidation I had from reading these other reviews is totally gone. read more

I took a test drive of a 2015 Nissan Rogue with a salesman named Lamar. He, and the other members of the sales staff were quite rude, and clearly fans of "mansplaining." There's only a need to show the make-up mirror's light once, you know, even if you are showing the car to two women. I even got to the point of negotiating a price- it was between the Rogue, or a Ford Escape, at that point. Loved the vehicle, but Orr Nissan "bully" tactics; my trade in was undervalued compared to the other dealers in town who had given me quotes and I was strongly pressured to accept a very awful deal. From the moment we sat down at the table, Lamar made it quite clear that he was a superior specimen who was above answering questions and negotiating; I can't say he was sexist; he might just be a jerk. Despite being asked twice if he could check other dealerships for specs that I wanted, he even tried to push me into colors and features that I didn't want, all in the interest of doing the least amount of work possible. I'm thrilled to have left and purchased another fine vehicle from a competent salesman elsewhere. Nissans are great- but don't buy from Orr. Go out of town, first. read more

I bought a 2018 Nissan Rogue Oct. 31, from Orr Nissan, Shreveport and I love this vehicle, it's so roomy, rides great, a great looking vehicle. You can't go wrong with a Nissan, I've owned 4, never had any problems with any of them. Had great service, friendly staff, easy to work with, really a great group. If I do buy another new vehicle, I don't drive much so I don't put many miles on a car but if I do buy another, I will buy from Orr Nissan, I don't even look at any other make or model, I'm stuck on Nissan. They even put my license plate on for me. To me Nissan's are well worth the money. Very Reliable cars. I had a Nissan Maxima I bought from them years ago, I drove it 10 years and never had any issues with it. Hopefully my Rogue will last me a long time. I do recommend buying from this dealership. They have a great selection of vehicles, they will work hard to make the best deal possible, I drive 90 miles to buy from them. I won't use the dealership in my town. That's dedication. lol.... read more

Orr Nissan - Car Dealers Near Me - Shreveport, Louisiana

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If you expect your vehicle to be serviced PROPERLY, then don't bother to go here. The service manager Kevin has "banned" my vehicle from being serviced there all because of an incident a while back where a service tech failed to fully latched the hood shut before taking it on a test drive. The hood flew up and caused body damage, and I complained when the body repair looked like absolute crap. They did end up having it properly repaired, but they put my VIN in their system to be "refused service" in the future. So apparently if you complain about bad service or crappy repairs, they ban your vehicle from being worked on ever again. read more

I expect to be lied to, given a bunch of b.s. but this takes the cake. Not to mention they were rude!! First: Lie #1, we told the salesman what we wanted, willing to pay, etc. He said oh I know that doable. 2 hours later they are trying to make us feel bad for staying late. Lie #2, the finance guy, well you know you had us stay 2 hours past our closing. No I didn't . I asked and my salesman said he was the night salesman and this is what he does. Lie #3, got all the information on my trade, I didn't have it with me, and said they'd have no problem taking it. Crookedness #1, Went back the next business day and took my trade. They wouldn't even look at it much less give me credit for it. Crookedness #2, the truck they were wanting to sale me, they had already sold. They were trying to get more for the truck from me than from the person that had already bought it. Don't go here and waste your time. If you do, they are all to willing to waste as much of your time as you'll let them. This was one of the worse experiences I have ever incurred. read more

This deserves a negative rating. I have been uninvited to bring my Nissan back for service due to honest feedback I gave them on their survey. I haven't even owned my Nissan for a year and now the select shop where I bought my car doesn't want me back because I provided honest feedback. What happened to the customer is always right? What happened to expectations of good service? I guess those can be found at other dealerships but not this one. Also don't use their appointment setting service. They don't like that and they are very rude about it. read more

Don't tell me my tire rotation will take 30 - 40 minutes then after an hour come inform me they have started the job.

I scheduled an appointment today to go look and possibly purchase a 2014 Nissan Frontier they had listed for 14,500. Once I arrived at the dealership they showed me the car and everything was fine until it came to pricing. Once I was ready to discuss numbers the quoted me 21k for a 2014 Nissan Frontier with 78k miles. Fortunately enough for me I had also been working with someone at the Bossier location prior to them sending the car to this crappy Shreveport location. Once I spoke with my salesperson at the Bossier location after visiting the Shreveport location I asked her how much was that truck originally listed for and she told me 14,500. She was shocked when I told her the treatment I had just received at the Shreveport location and the price they quoted me for the exact same truck. Shortly after all of this I received another call from the Shreveport location she had the nerve to say they actually aren't selling that truck, they were sending it back to the Bossier location because something was wrong with the truck...REALLY! Then had the nerve to ask if I wanted to buy anything else from them. I'm a retired Veteran with Tier 1 credit and I was feed a bunch of lies and BS. This location is terrible and I wouldn't recommend anyone to visit this location. read more

This Dealership is the pits. They are low down and dirt. These people not only will sale you a car but they will jack up the asking price by 300 percent. read more

I am the proud owner of a 2006 Nissan Titan that I purchased new in March of 2006. I bought a 2006 Nissan Maxima at the same time. Since the purchase, I have influenced many friends and family member to purchase a new Nissan. I am a member of the military and travel to numerous places and when complimented on my vehicle I reiterate how I love my Titan. Recently my 2006 Nissan Titan caught fire. The fire originated near the fuse box under the hood. I reported the incident to my insurance company, State Farm, and had it towed to a Yokem Collision Center in Shreveport, LA. Since it is a Nissan and required electrical and mechanical work they had Orr Nissan South in Shreveport handle that portion. That is where the problems began. Orr Nissan received the truck on December 27, 2012. They did some work and tried to return the truck to Yokem around Jan 15, 2013. Yokem looked at the truck and noticed that the maintenance performed by your Nissan dealer was subpar and returned it to them to correct a transmission problem. Orr Nissan South then has the Titan from Jan 15, 2013 until Feb 26, 2013. During that time they informed me that they had to replace more harnesses, O2 Sensors, Body Control Module, Transmission Control Module, and the Transmission Valve Body. After they replace all the components they return the truck to Yokem and the body work is completed. While Yokem had the truck they had to call, and then go to Orr Nissan South to pick up trim and other miscellaneous items that Orr Nissan failed to return. On March 1, 2013 Yokem called me to pick up the vehicle. While there I inspected the Nissan Titan and found that the dash indicated the truck was in 4x4, the engine cover was missing, the dash instrument cluster is not the original that was on my truck on the date of the accident, and that my aftermarket head unit press to talk button wire was broken. I pointed out these problems to Yokem and they then called Orr Nissan South. Orr said bring it over and talk to Kevin. Kevin was the Orr representative in the service department that handled the repair. I return the truck to Orr Nissan on March 1, 2013 and Kevin asked me if I wanted to schedule a time to bring the truck in. I informed Kevin that I would not take the truck home because I did not want anyone to say "it wasn't like that when we dropped it off" or "we are not responsible to repair this problem". I while giving Kevin the list of items that were wrong, he would cut me off mid-sentence or talk over me to say things like, we didn't do that, it's not our fault, we did do an operational check before we took the truck to Yokem. I am livid regarding the whole event. The lack of quality, integrity and the amount of disrespect that was displayed to me by the service team is inexcusable. This indicates a great lack of professionalism and customer care. Currently I still do not have my truck and I am being told that the dealership cannot troubleshoot my truck until the new card for the diagnostic equipment arrives. I asked how long the diagnostic equipment had been out of operation and they informed me that it has been three months. As a result my truck is sitting at the dealership still awaiting their attention. I'm at week 12. read more

The employees were nice, but the overall experience was VERY unprofessional. They misplaced my drivers license, and then lost it. I would not recommend this dealership to anyone, and I'm so thankful I didn't purchase a vehicle from them. read more

I have to day I was impressed with Orr Nissan South. We had our 09 Versa in for service, and I was looking a little bit at new Versas, not thinking there was ANY way I could ever afford a brand new car. After talking to Alliona a little bit, I decided to run the paperwork, just to see what it would take to get me into a new car. Alliona, Cedric, and the floor manager (who's name eludes me) were able to get me into a brand new 2012 Versa, with all the features I wanted, at a payment I could afford. They even got me the 2 year maintenance plan, so I don't have to pay for oil changes. All in all, it was a great experience, with friendly staff, and a result I did not expecting. I will be buying my next car from Alliona. read more

My boyfriend bought a car from them Saturday. A Nissan altima with over 100,000 miles. Was told it would be around 11k by Orlando despite it being online for less than that. Once the paperwork is drawn up they actually put it down as 13k. After taxes and fees the car came over to 16k. We tried to bring it back because we can't afford it. Zach, I'm guessing the manager, told us he would not take the car back and if my boyfriend said anything to the finance company about them lying on how much he put down on the car, he'd call his commander. While looking us in the eye, he said they respect the military members. Obviously not, by screwing us over, lying, and not taking the car back. When you sign all the paperwork they give you a file that says their isn't any cool down period. Meaning, once it's done it's completely done. They do this on purpose, because they literally love screwing people over. (Even right before christmas!!) They sat there watching my boyfriend configure what he needed to pay so our bills will be covered. And they still lied about the price. By two grand. Which obviously upped the rest to over 16k. So he's not paying over 5k what he originally told them he could afford. They don't respect military what so ever much less any other customers. They don't care that you say you have other bills or what you can actually afford. I'm also upset that Zach would have the gall to tone police me and complain about my saying "fuck this" when I walked out. I'm sorry Zach, but were you lied to? Are you going to be in debt? I'm so happy you can kero your cool while screwing people over. Congratulations, do you want a pat on the back? I do not suggest anyone coming here, ever. read more

Do not go here. My wife and I spent 3 hours here telling the people we needed a day to figure out if we wanted it. They tried to shuffle money around, tell us they cared about us, also, tried putting us against each other. Then when I finally had enough I got up to leave. The guy told me to go shake his bosses hand, he did a lot for us. (Total bs, feel sorry for me move). I shook his bosses hand and told him I would be back. His boss tells me that after all he's done for us, you're just going to walk away. He even followed me to my car and tried to go over me to my wife. I finally blew up on him till he and the other 3 salesman left. This was our first time trying to buy. They tried to bully us into it at the end. Do not go here. read more

If I could give zero, I would. This was the worst experience with a dealership I've had, and I've even been screwed out of money at one. Called Thursday to go see a specific vehicle, now this place is two and a half hours away, so we scheduled it for Monday, only four days after we called. We text Monday morning to let them know we're on our way, 2.5 hours later we arrive. They make us wait approximately 10 minutes to tell us they apologize but they sent the vehicle to action Saturday, TWO DAYS after we called for the appointment. They did not call to tell us it wasn't available, nor did they tell us when they responded to us being on our way Monday. On top of all this, they said they'd get 17-20k at auction, but refused to go below 20k on price. Now, this may seem like good business sense, but the kbb for the vehicle sold to a private seller is 20k, trade in is 18k. They delivered to me a sheet of paper detailing they paid over 20k for the vehicle, now what kind of management would overpay for a used vehicle, keep it on the lot for seven months then have a prospective buyer interested just to lie to them about numbers and make them drive 2.5 hours just to get told no car, and no negotiation? Orr Nissan in Shreveport, that's who. Worst experience ever. read more

On January 25th I lost the one key I had to my car. The next morning I had my car towed to Orr Nissan so that they could cut and program two new keys for me. After being there for about twenty minutes they explain to me that they are out of blank keys...I'm not sure how a dealership can be out of blank keys, but they told me that they would order the keys and they would be in on Wednesday - two days later. So I am of a car for two days because they don't keep blank keys in stock. Fast forward to Wednesday... I get a call from Kevin saying that only one key arrived. The other key was "cross-shipped"...whatever that means. He asks if I want them to wait on the other key...NO! I need my car! Later that day I go pick my key up. Apparently they didn't program it, because they didn't want to program two keys two separate times. Again, this is their fault so they should have programmed it. Instead he tells me I need to come back once the other key arrives to have them programmed at the same time. Also, the person who programs keys only works every other Saturday apparently. I can't take off work to come during the week because I've already missed work due to their mishap. So I have to wait two Saturdays to bring the car in. I bring the car in on Saturday, two weeks later and go to the Parts Dept. and guess what....They can't find the key!! The man working in parts says it was shipped but can't find it. He calls Kevin, the man I have been corresponding with, and Kevin says he doesn't know either. Another wasted trip!!! I had to wait another week for them to find my key, then bring my car BACK up there so they can program the keys. It took from January 28th to February 14th for this place to cut and program TWO keys for me. Not to mention the customer service was horrible. Not once did anyone try to offer me a discount or anything for my trouble. I had to make four separate trips to this place because of their incompetence and no one ever offered me a thing for it.. I have already told many people this story and will continue to do so. This isn't the first problem I have had with Orr Nissan. As soon as I am able I will be selling my Nissan and switching to another make. Avoid this place!! read more

This is one of the worst dealerships I had my 2016 Nissan Titan XD there getting it fixed with great service department but I noticed I had hail damage to my truck that was under there care and they told me they don't have to fix it because they said they wouldn't liable because it was an act God and i would have to file it under my insurance and I said heck no so I asked for there insurance and they wouldn't give me the contact information. Bill Locke was the general manager who told me this really bad business I was going to trade this truck in and get a new one from that dealership but I would never buy anything from them or Nissan again. read more

The sales portion of my experience was good and Tim Beaver was wonderful to work with. My husband and I gave him a number we were comfortable with for a monthly payment and he made it work. The finance portion of my experience was a whole different story and I'm still dealing with the mistakes that were made a month after my purchase. The thing that bothered me the most during the entire process was that even after we explained to sales and finance this was my vehicle, they continually spoke to my husband and directed questions to him, even though I was sitting right next to him. It made me feel as though I was the lowly woman unequal to the "men". I used my '09 Honda Civic as a down payment towards my 2013 Nissan Rogue and Orr agreed to pay the balance left on the loan. They instructed me on more than one occasion not to make the payment due that month, even though I was hesitant to not make the payment. I should have! They took way too long to send the check in and as a result, my payment for September was 10 days late. I ended up having to make the payment until the check was processed to avoid any late fees or penalties. The next thing that has gone wrong is now I find out that the title clerk sent the paperwork for my new vehicle to the state I'm having my car registered in (Florida, we are military) with my husband's name listed as primary, which is causing the payment I sent to be short $30. I'm currently waiting on a resolution for this, but am very annoyed and frustrated that I'm having to go through this. I love my new car, but will never deal with Orr Nissan South for a vehicle purchase again. read more

Went in to Orr Nissan of Shreveport inquiring about a very specific vehicle today whose price was not listed online, or physically on the car. I had done extensive research on this particular car and knew what my price range was, and how much the vehicle is worth roughly. The sales manager, whose name I can't even remember due to his smug demeanor, walks into the room with his head down looking at a piece of paper indicating how much the car is listed at. No greeting. No smile. Looks like I'm the last customer before he gets to go home. I tell him my requirements financially for my next vehicle purchase, to which he finally gives me a price on the vehicle I am looking at. Orr, or as I like to call "Poor" Nissan now, has it listed well over $6,000 more than what I can get at other dealerships. It was a complete waste of time, terrible customer service, and not to mention the price was a absolute rip off. Readers, please never give this dealership your time of day. I promise you will regret it. read more

I bought a car from there very recently and took it to get the oil changed 2 days after buying it. The placed I got my oil changed told me the battery was bad. I took it back to the dealership and they did a check on it and said the battery was bad. Then they refused to change the battery. The sales manager kept telling me "we lost money on this deal and don't have the budget to replace the battery". That's what ever sales person across the world says and its a complete lie. Needless to say I will not be purchasing anything else from this dealership and will tell everyone I know not to purchase from this dealership. I also have no doubt they will NOT contact me or try to make good on this situation. read more

i had the WORST experience ever here . i am a 18 year old girl in shreveport louisiana who has been completely fucked over by this so called car dealer . all they care about is your money . i was given a warranty that didn't even start till 30 days later ( they lied about that btw ) and the car i was sold wasn't even worth HALF of the price i paid because it stopped starting two weeks later . they don't accept their responsibilities neither , the man who helped me was fired not too long after it was sold to me . seeking to get out of my contract now . WORST place ever , you'd be better off walking honestly . If i could honestly give this place a negative i would . stuck with a car i HAVE to pay the cost to repair when i've only had the car for two weeks . then they lied and told me multiple times the car was ok then today they said they can't actually fix it . why have a car you can't fix on your lot ? UNPROFESSIONAL setting overall this was the worst car buying experience ever . read more

Enjoyed all my dealing with Orr Nissan. They were able to answer all my questions professionally, and accurately. Will do business with them in the future. read more

Went to buy a truck from Nissan south went through two slaw men one which was fired and the other should be we went to purchase a truck that I wanted they ran my fiancé and my credit came said we were approved for the truck so I get off work and go up there only to be jerked around and waste my time for them to try to and sale me car the complete opposite of what I wanted and I told the salesman sale me what I want or I will go else where then he came to tell me that I needed to put money down on the truck I wanted which wasn't a problem and when I told him that I had money he proceeded to well the bank says there to many miles on the truck so I had enough and left I will never do business with them nor will I send anyone to them they are shady and lairs and bad business people read more

worst dealership ever. they don't care if you get the best apr rate for one, they just want the sale. the day after i purchased my used vehicle from them, it started having problems. the engine light has been on since day two of having this car, and nothing was disclosed about the car when i purchased it. on top of this, i have tried contacting both the salesman (lamar jackson) and another man and have been ignored until i requested to speak to the owner of the dealership. yet, they called me and emailed me constantly requesting information for the loan, yet couldn't respond to me about the problems i was facing because they just wanted to make money off a young couple. total bullshit. do not get a car for orr nissan south, unless you like to be screwed over! read more

I received a letter from Capital One about being pre-qualified for an auto loan. I took the paperwork and all of the necessary papers to Orr Nissan Bossier as instructed. My salesman was Frank. He Did the necessary paperwork, came back into his office and told me the deal was good. We went and looked at a a car, went through all of the fine points of the car and basically sold me on the car. This was supposed to be no money down and no payment for two months. I was satisfied. I called my insurance company and added the car to my policy. Minutes later he came back and told me they were pretty swamped, told me he did not want me waiting and asked me if I had something else to do while they waited on bank verification. So my son and I left and went to the shopping area that was close and we ate at Sante Fe Resturant. Food was great. Still no word from my salesperson. I went home and waited. Around 5 pm I received a text saying that the manager was tied up in a meeting and I would get a call before close of business day. That call never happened. The very next day (Tuesday), I called my salesperson and was told that he was just about to call me and tell me that my paperwork was first on his manager's desk and I should get my car within the next hour. I waited again. That was around 11 am. I called my salesperson back around 2. Went to voice mail which was not set up by the way. So I called the main line. The receptionist took a message because he was busy with another customer. I waited for him to call me back. No phone call. When I finally reached him, he put me on hold because he was going to go talk to his manager right then. I stayed on hold for 30 minutes, as recorded by my cell phone . I finally hung up. I called the dealership back and the receptionist told me that he was busy with another customer and took my name and number again for a third time. No one, I mean absolutely No one called me before the close of business on Tuesday to tell me anything. Wednesday morning I decided to go up there and see what the hod up was. Now all of a sudden my original salesperson was not there and no one knew anything about my deal or anything. Another salesperson death with me, I had to redo all of the paperwork again, then was told that I either needed a co-signer or a hefty down payment. I am not sure what kind of a raggedy mess they run over there at that location but no one, I mean absolutely, no one came and apologized for what they did or anything. I was looked at by them and basically since I could not come up with either of their new requirements, this other guy told me it was nothing he could do. I asked about the original deal and he just looked at me. My original salesperson, Frank, is it answering my phone calls, I just want to know what happened between Monday and Wednesday. He did it call and apologize or anything like that, neither did the manager whose name is Nathan. I would not recommend this place to anyone I know, and I know a lot of people. I really wish I knew who else I could talk to about what happened, because I really would like to know. read more

I viewed a vehicle that i really liked and the next day i called Orr to tell them to hold the car as i was coming in after work to buy it. I was assured they would set the car aside for me, have it ready, and my appointment for 5:30pm was confirmed. The salesman texted me to confirm our appointment and also called me to confirm the price of the vehicle. After driving for an hour in rush hour traffic, i arrived at Orr a few minutes before my appointment time. The salesman ignored me for at least 10 minutes, then said he would be right with me, but was "dealing with something"... so after 20 mintues of waiting, he finally came to me and told me that they had someone else signing papers to buy the car that I came for. He had my number and could have at least texted or called me to save me the trip there. I am very dissapointed in them wasting my time and thier lack of ethics to promise a car will be held, schedule an appointment, then not follow through. read more

well, I thought maybe it was just me over thinking my experience at this place. I heard about this location from a family member saying they had a good saleman that would work with you and give you a good deal, I guess they left out fair deal. I did't care for my trade in price, given the same line they gave Sarah. The salesman seem upset because I couldn't make up my mind fast enough. In the end I went on an purchase the 2015 Rouge. Didn't really feel good about the purchase felt like I got jipped. I live in Houston, but purchased the car in Shreveport, they said no problem we do this all the time with customers from Texas. I called the next week to see if they received my title in the mail from my old car, never heard back, when I did speak to someone the person who handles that was out or on the phone, to this date I still don't know if they received the title in the mail. Called about my tags for Texas had a week left before the paper tag expire, called was informed by Nissan that they sent everything to Harris County, got a letter in the mail from Harris County stating the inspection paper was not with the paperwork sent in. Called Nissan again, stated by Nissan we always have problems with Harris County, but they didn't mention this to me when I was buying it, they made it seem like it was a easy process. In the end I called Harris County had the paper work transferred to an annex close to my house and I went in and it took an hour of my time to get it done. No one from Nissan has called to check to see if I got my car register knowing I was having problems. This is my first Nissan and my last and I will never ever purcahse out of state again. read more

I recently purchased a 2005 Chevrolet Malibu from Nissan Orr south.. After 3 weeks of driving it the check engine light came on and the car wasn't turning over properly.. I took it to the shop and was told that I had a number of things wrong: leak in the gas tank, the emission was going out for the starter, the back breaks was bad, and plus the shocks and struts were deteriorating.. I spoke my frustration out with the manager Brian Kleinertz and was told basically it wasn't their problem I could have done this to my car and maybe if I would have went back to them they could have done some but most likely I would have still paid for it and they probably would have charged me more.. Plus the car was worth more than I paid for it.. *BS* I was mainly concern with the crack in my gas tank and the possibilities danger that it caused my kids and he still didn't care.. I would recommend this dealership to anyone.. I'm in the military and deal with customer service everyday.. This was not the way of handling business properly and i definitely will not be purchasing again from this dealership! read more