Our tire and wheel were pierced by a bolt. We were 300 miles from home. Eddie Bronson was empathetic and quick assessed the situation and told us he could order a wheel and tire to come in the next morning. His plan was to have us on the road home by 9 am the next day. We were on the highway by 0858. So happy t have met him at this Grat dealership! read more

Orr Toyota Searcy - This is the bolt we ran over on the interstate. You can see it coming out inside the rim. - Car Dealers Near Me - Searcy, Arkansas

Took my vehicle in for service and work on a few things. Was told they could not figure out what was wrong after doing a diagnosis and also told me they changed and bulb which they did not. I gave them a pass on this one because it was the second shop that didn't know how to fix the problem. then I scheduled service online a week in advance and they call you to actually get you down. Never heard anything, no call or email and when I called they said they would read back out later, never happened. They only get 1 star because I can't choose 0. Terrible service department and customer service isn't any better read more

$1,086 for a water pump installed that only took them an hour. talk about scam artists. They force you to pay and don't tell you how much it will be on payment day. Very misleading. Toyota used to be trustworthy and reliable, now the manager comes running out to you so you don't leave a bad review. Don't try to cut the price on me after you already forced me to overpay. read more

Great folks, great selection, and good experience! The Toyota brand is reliable and their building / amenities are top notch at Orr Toyota.

Ok, so we are week 1.5 into a 3 week 8 state road trip. We get in my mom's new Toyota highlander and the A.C. IS not working. I pull out yelp and find this is the closest dealership. We make our way here after mom did everything she knows how to get the a.c. working. I suppose that perhaps the Freon (or equivalent) might be low. Hoping for something that easy, we pull in. The staff were super helpful and worked diligently to diagnose the issue. After a few moments it was discovered that the a.c. had not actually been turned "on" you can imagine the laughter that erupted from my mom's friend and myself much to mom's chagrin. The guys helping us were awesome about it and gave us some waters for our trouble. They stayed professional and courteous while we were there. I hope they laughed just as hard as we did after we left. read more

I bought a brand new 4Runner. It has been in the shop for 2 weeks. Just now has 2300 miles on it. I am hoping that the problem gets resolved and then I will give them more stars. AJ was a nice young man to work with. The lady in the finance department was not very friendly but forgivable. I am extremely concerned about my brand new forerunner and the situation at hand. Hopefully I will report back that all is well with the vehicle and the handling of the vehicle! read more

finance guy is absolute trash. have an offer from my bank with a reference number for my approvAl and he wouldnt contact them and flat out just told me no. he said I dont even have to contact them it's a no. so I took my check from lender an just ordered one off of Carvana. might want to fire that guy read more

Brought my 2021 Toyota Supra in here to get tire fixed. Took a week to get it fixed and when I finally got it back I noticed that the bottom of my steering wheel was scratched up when I got home and tried getting in contact with the guy who worked on it but was never able to. So somebody who got in or out of my car while it was in their care scratched it up and don't care to own up to what they did so they can fix it. read more

The service department need major improvements: one they install used parts on your vehicle. They go to the local junk yard and pull parts from wrecked are install them on cars in service. They charged me over 500.00 dollars to install a part the service advisor said would repair my car. Two days after the new part is o stalled my car is still not fixed. Thanks Orr I needed to get ripped off during the pandemic because 500.00 is chump change. Since you can't sell cars I guess this is how you compensate for the sales department. read more

Be careful when getting your vehicle serviced here, especially if you're a woman. My wife recently took her tundra here for an oil change and tire rotation. As she was waiting, the service manager called her and tried to talk her into having the battery terminals clean, the air filter and the cabin air filter changed for an additional $250. Luckily my wife is a little more car savvy than a normal female, and ask if that was all necessary, and was told that it could probably wait until next time she comes in. It's just aggravating that a dealership would try this. Imagine how many elderly women that don't know any better that they pull this on. Very disappointing and we will not be using Orr Toyota again. read more

My 19 year old daughter had been in a car accident, caused by another person, and her car was totaled. She had gone to Orr Toyota to find another one, because she was going to have to return her rental car soon. She has a friend who is a salesperson there.They totally took advantage of the fact she was young and didn't know anything about buying a car. My daughter bought a car from these people, After 24 hours, she decided she didn't like the car and tried returning it. They told her she could not return it, and if she did, they would show it as a repossession on her credit report. She had the car for less than 24 hours! We had argued with the salesperson and the manager regarding the return policy, and the manager advised us, Arkansas does not have any stipulations on the policy for returning a car after purchase. Well, fortunately for her, her boyfriend had never signed the papers for the finalization of the sale. They told her, she was lucky he never signed, or she would be stuck with a car she didn't like for the next 5 years. Just a reminder to anyone who deals with these people, they will take advantage of anyone! I would not buy a car from these people, if they had the last cars on the planet!! I would buy a horse and buggy first! read more

Many people don't have good things to say about dealership service departments, often with good reason. But I'm impressed with the honesty and competence of Paul Longoria and the service department at Orr. They've treated me and my aging Prius fairly, have not recommended snake oil treatments or other pricey and questionable procedures, have communicated openly, and have provided service quickly and effectively. Thanks! read more

These people will lie to your face. My grandmother went in to buy a car. She went alone against my advice. They charged her the entire sticker price of course. They proceeded to tack on about $7000.00 in additional charges to the price of the car. When she told them she didn't need gap insurance and a $2500.00 service contract, they said oh sure you do. They even tacked on a 400.00 fee for wheels and tires with no changes to the vehicle. This is definitely NOT the place to buy a car unless you want to waste your money!! read more

I got a use vehicle at ORR SEarcy the sells man was real niece but beware of what he will do after the sell he did not do what he said he would and than made up a storie he did not care he had already made the sell read more

I would not recommend anyone to purchase a vehicle here. I was lied to about the vehicle I purchased and the terms of the deal. When I spoke to the manager about it I was told that it didn't seem anything wrong was done. I tried to contact the corporate office and they never got back to me. Their customer service is horrible and they approve lying as a sales tactic. I am blown away by the number of people that have shared a very similar experience from there. Take your business elsewhere and save yourself a lot of stress. read more

First of all, I had a serious talk with the service advisor named Zach Cross; and he took me under his wing to make sure that my problem was looked at and the diagnosis would be performed on my 2017 Tacoma. He found that the problem may be when it was started first thing in the morning, so he gave me a courtesy car and told me he'd call with the results. The mechanic could not find the problem I described so he told me to come back to Orr to discuss it some more. During that time I met the Service Manager, Brian Lowery. I have never had a SM take such personal interest in any vehicle I've taken to a dealership. He bent over backwards to try to find the problem that my vehicle had, which was tapping when the vehicle was cold and we tried other vehicles on the lot similar to mine and found no such problem. He got the engine mechanic from the shop to come explain to me what my engine is doing and said there was no problem with my engine what so ever. Some engines sound like mine when started in the morning which gave me peace of mind. He said if it ever gets worse, he will personally take care of any problem I may have in the future. Two thumbs up and a 5star rating to Brian Lowery for going way beyond helping a customer out. Thank you Orr Toyota! read more