Was in need of a couch and saw this spot has high ratings. Service was on point and finding an…read moreaffordable couch was easy-peasy. Delivery was super smooth and quick. Definitely will shop here when I'm ready for more pieces!

What a great experience. This store offers a great selection of custom sofas and chairs with a wide…read morerange of fabrics. We chose a mid century sofa and it looks great. It only took 3 weeks and the delivery was free. Great value for a custom piece.

The bed post is a one stop shop!!…read more A great selection, and even better than that the best service ever. The bed post is privately owned, Joe takes great care of his customers, and goes above and beyond.

After doing my research and shopping around for a new mattress I decided to go with the Bed post…read moreand couldn't be happier! Not just a high quality mattress at a great price but the service is top notch! I didn't know exactly what I was looking for but a gentleman by the name of Joe was able to get me pointed in the right direction! Definitely earned my business and a lifelong customer

Sales person did not fully explain the new mattress that was developed recently…read more I paid a restock fee for his failure. Another employee said- well, you bought it, didnt you? No real consideration. No easy and brief conversation with original person. No empathy. Are they aware boomers have the money? Young folks have cards to use. One lady took me around a second time to look. She was wonderful. Thank you, Andrea. I believe that was her name. No business cards offered. Treat people like you want to be treated. Use simple descriptions. Walk your talk! Delivery people nice. Instore folks, not really ready to educate others in a simple manner. I finally bought a purple mattress- excellent for arthritis- but $2400. ! Personal service and real basic information is in form of booklet on bottom of most samples on floor. Not pointed out to be until third visit.

Thank you Steve! My…read moreold mattress had seen better days and I headed over to Mattress Firm to shop. I went in, was greeted promptly and Steve and I spoke about my existing mattress, my sleep style and what went wrong with my last purchase experience. No high pressure, no "add ons" to protect the warranty or other tactics to make you spend more than you need to. (Like what I experienced the last time at a local well known competitor). Go by and check them out. Worth the time and money.

I called and they said they had something in stock and then we get there and they don't have it…read morestock yet she leads you to see other options. Don't get me right it's their hustle but don't say you have something in stock when u don't. I ended up walking out with something but not what I originally wanted.

I have never felt so much like going off on the salesman who was the only person in the store…read moreworking when I went in this week. He argued and complained when I objected to the $49.99 delivery charge for two items to be delivered. Then he agreed and said that he would deliver for 39.99 to go downtown LB. Next, he physically ran behind me when I told him I would check out other furniture stores and he complained that he was losing money and would give a discount on the items I had selected. Never will I go into his store again---too pushy and too greedy!

The oldest local appliance superstore chain in Southern California (13 locations), this Long Beach…read moreshowroom (located in the Marina Pacifica Mall) has stocked appliances, both in the medium range to highest end brands. We were greeted promptly, personally directed to the two sections that contained the pieces that we were looking for, and left alone once our questions were answered. The place is very large, with a lot of custom built-ins to ignite ideas about a remodel if one wants to start first with appliances as the center.

Wow, the experience I had shopping here was phenomenal! Craig was such a huge help in getting the…read moreperfect mattress. He is so professional, friendly, knowledgeable and aims to please his customers. He made the experience easy and pleasant for us. Out of all the stores I went to, I definitely had the best experience here all thanks to Craig! They have a good variety of mattresses, appliances and more at fair prices. I would definitely come back for future purchases.

Great experience working with Travis in order to make a well informed decision as to the mattresses…read morewe need. He was patient, professional, friendly, and very knowledgeable!! Highly recommend this store for your bedding needs!!

My Experience With Mattress Firm -- Buyer Beware…read more Let me tell you where this nightmare began. On May 23, 2026, I went to Mattress Firm in Lakewood, California, because I was ready to replace my 17-year-old mattress. I wanted a specific mattress and adjustable base. Initially, the salesman seemed almost uninterested. There was no aggressive sales pitch or pressure to buy the most expensive option. He let me look around and choose what I wanted. I was told delivery could potentially be within 24-48 hours. I decided to shop around first, but eventually contacted the salesman by phone, and he placed my order around May 25. That's when the experience changed. Based on his recommendation, I applied for a Mattress Firm credit card and was approved. I placed the order and was initially led to believe delivery would be within the 24-48-hour timeframe I had been told. Then, after applying for their credit card and placing the order, I was suddenly told I would have to wait until June 28. I was extremely frustrated. Had I been told upfront about a month-long wait, I could have made a different decision. Instead, it felt like I was given one set of expectations to make the purchase, only to have the rules change afterward. At that point, I had already applied for the credit card and placed the order, so I decided to wait. June 28 came and went. No mattress. No delivery. No meaningful communication. I contacted the store, but the employees were of very little help. They either didn't know what was happening, couldn't provide answers, or couldn't get basic information about an order they had sold me. At my assistant's recommendation, she contacted several other Mattress Firm locations. Amazingly, those stores provided more information than the store where I purchased the mattress. I was told the mattress had reportedly been out of stock for months, availability was hit-or-miss, and inventory was first-come, first-served. I was told Mattress Firm would contact me once it became available. Sure enough, on July 5, I was contacted and given a July 8 delivery date. Guess what happened? July 8 came and went, as did July 12. No mattress. No meaningful communication. This cycle continued several more times. Eventually, nearly two months after placing my order, the mattress was finally delivered. You would think that would be the end of the story. It wasn't. ONE DAY after receiving the mattress, I had to make a warranty claim. The retention bar at the base of the bed, which is supposed to keep the mattress from sliding forward, doesn't properly work. It continuously pops off. So now I'm dealing with another appointment for Mattress Firm to send someone out to inspect the problem. Another frustration: the people they sent out apparently had very limited English and didn't seem to understand why they were at my home or what they were supposed to inspect. At this point, I've had enough. I've spent more than two months trying to get someone at the management level to address these problems. I repeatedly tried to reach the district manager, but nobody could seem to get me in contact with him. Eventually, the district manager, Manny, finally returned my call. He apologized for being unavailable for the previous two weeks. I explained that he should consider himself fortunate that I happened to be in the middle of a meeting when he called, because after spending two months trying to reach him, hearing that he had simply been "out of the loop" for two weeks was incredibly frustrating. Two weeks? I've been trying to reach you for two months. That's not management. That's a complete failure of communication and accountability. What bothers me most isn't simply that the mattress was delayed. Things happen. Inventory problems happen. Deliveries get delayed. What I cannot accept is the constant lack of communication, conflicting information, excuses, and inability to take responsibility. Every time I needed an answer, I had to chase someone down. Every date I received came and went. Every person I spoke to seemed to know less than the person before them. And when I finally tried to escalate the situation, it took months to get someone in management to return my call. So, buyer beware. Maybe other people have had different experiences with Mattress Firm. But based on MY experience, this will be my first and only purchase from Mattress Firm. I have no confidence in the information I'm given and don't feel comfortable spending money with a company when I have to question whether what I'm being told is true. Imagine spending several thousand dollars on a mattress and adjustable base, waiting nearly two months to receive it, and then discovering the adjustable base doesn't properly work. The product may eventually show up. Customer service, communication, accountability, and management should show up too. Unfortunately, in my experience with Mattress Firm, those were the things consistently missing.

Jessie is great love to shop locally supporting them . Always great price and great service, I've…read morebeen going here for the pass several years . If you can't find anything in store there's tons of books to order from. I recommend to my friends and family.....

Very bad business, not profesional at all no return policy guy i spoke to didn't care what i had to…read moresay. Needed to change a queen bed exchanged for a king that i bought a day before and he didn't care at all. Very rude person. Dont buy from this place.

Waiting for our names to be called from our restaurant checkin reservations, which the restaurant…read morewas on the first floor. We walked upstairs to the 2nd floor and we found this furniture store. Walked in and was greeted. We continued to walk around the store and the sales person that was inside stated that she is here to help us on anything that we feel is beneficial to our interest. "I replied, thank you so much." The ambiance of this store is comfortable. They really have good prices here. We seen 30, 50 and some 70% off on a few items. They have beds, couches, dressers, shelves, etc pertaining to house furniture or office furniture. Materials Items they were selling were fancy and solid, contemporary and Suttel of your liking of interest. Overall the place is solid to purchase furniture. Even though we were just browsing, I give kudos to the sales personnels on making you feel comfortable. No pressure just respons feedbacks of interest. We were treated with respect, being a potential buyer. Very professional on the companies approach. I will be back to look again. Alot of the furniture is nice and stylish which is applicable to a modern household. Good place, lots of parking at the parking garage! This furniture has 2 floors to browse from.

Redoing is fun especially when it comes to the furniture shopping. And getting a good deal, that's…read morea major score. This outlet is pretty massive with two floors of furniture. You can somewhat get a good deal with the items but they're still on the higher price side. If you know RH, you know they're known for the classic neutral calming colors. Beiges, white, black and so on. Wood frame and metal seem to be things there. Upstairs was a mixture of everything. Bed frames, rugs, bathing items with towels and so on. A mixture of bedroom stuff and some living room items. The main floors is where majority of living room and dining items are. They do have a massive collection with sofa, sections and accent chairs. Then you have the kitchen with a good selection of dining tables as well with loads of dining chairs. Accent furniture, a decent amount of items to choose from. On the patio, a smaller sections with furniture but decent. Some items are hit or miss as their individual pieces versus a whole set. Downfall with this place. Even though there's loads to choose from, everything is beige, whites, cream and literally have foot prints on pretty much every piece of furniture. It's like let your kid run loose and go to town jumping on everything. Don't get me wrong, you may get some nice pieces for a fraction of the price but even with an outlet, you somewhat expect something decent. If I'm paying 5-10k for furniture, it better not be covered in footprints...lol... Just putting it out there, they could have someone steam clean before selling and everything is pretty much sold as is. Price wise, it's still on the stepper side but as it's outlet, it's cheaper than retail. Delivery is with a third party that they use. There's parking at the structure next door.