After a previous unsatisfactory experience with the service and product i had with Eschen, the…read morepresident personally reached out to me to rectify the situation with much better service and product, and apologized to me for my experience. He tailored his orthotics to me and my experience was much better from that point on

I was sent by my doctor to Eschen for a brace and orthotics. I made multiple visits from upstate…read moreNY. I was not told there were other locations closer to me. When I found out and the office manager suggested I go to one of those, I was told I had to keep with the tech I had in NY city for continuity. I had broken my ankle and the brace was for use after I came out of the orthopedic boot to give extra support as my ankle continued to heal until I would not need any additional support. I was told by the tech it would be ready in 1-2 weeks so I stayed in the boot an extra 2 weeks. The office manager said she wished the techs would not say that because it is always longer, like 3-5 weeks. I had already paid $650 and I paid another $150 for expedited delivery and got the brace over 6 weeks later. Since this was over the holidays, it was understandable there was some delay, but six weeks is a long time, and especially when my doctor wanted me to have the brace as soon as I was able to come out of the orthopedic boot. When I finally got the brace it did not fit at all. It was terribly painful. After many trips and attempts to make it fit, it never did. (I had to pay in advance). While waiting for my tech, a man in the waiting room, who did not introduce himself, said I should probably see Ryan, a different tech, but then my regular tech came and I was led into a room with him. I found out later that this man was Andrew, that was the president of Eschen, but stating I should see Ryan, he did nothing to get Ryan involved at that point. The original tech was not able to do anything for me. The president said the brace didn't fit because my foot was too difficult for a brace. (It was not Eschen's fault) I asked the tech about a different brace and he said this one had to be the one since the doctor ordered it. (As an RN, I frequently call doctors to change prescriptions when the originals don't work). I wrote two letters out of desperation to the president, Andrew. He told me not to send him letters, but to call him on the phone instead. I can only surmise that this was so that there would not be a paper trail. His emails were general. After speaking to the doctor and my physical therapist about the situation, Andrew suggested my physical therapist call him and he would speak to my doctor. My therapist called him, and he said he spoke to my doctor resulting in another kind of brace being made for me. I was measured for it by Ryan who became the tech working with me. Andrew made it clear multiple times that he didn't have to make another brace for me because he already had tried and it didn't fit, but he would give it one more try at no extra cost, but there were no guarantees it would fit due to my difficult foot, and this was the last time and no refund if it didn't work. He told me that so often that I expected it to fail. When Ryan put it on me, it fit perfectly other than the fact that the imitation leather was of low quality and started breaking down the first time I wore it. This ended up being 23 weeks from the time I was first fitted for a brace. (That being said, I was out of town a few weeks in the mix, but that is long after the time it was needed to help transition out of the orthopedic boot. There were also orthotics ordered that were also late and very substandard. Though, when measured for orthotics, I showed the tech my old ones that showed where I needed support, what I was given what looked like something out of a box from Walmart. Cheap and flat. On the second round requiring more visits a change was put in. That should have been done at the beginning but did help take away the pain. They are not very supportive at all . Since I had already paid up front, I was stuck with it. I initially signed that I was not satisfied with either orthotics or brace, but in the end I was mostly satisfied with the new brace and thought I could use the flimsy orthotics in dress shoes for some support. I really do not trust Eschen at all. The only good thing about it is Ryan, so if you go there, get him. Andrew was not honest several times. I brought a friend with me every visit and we just looked at each other when he contradicted himself, and from my view, he lied. (Perhaps he did not remember what he had said before?) He frequently interrupted me and did not want to listen to anything about orthotics, only the brace. I spent a total of $800 on these two products and they came too late to do any good, which resulted in my condition getting worse. With all the parking and gas for multiple visits it cost me more than $1,000. I would never go back to Eschen. I do not recommend them unless you get Ryan as your technician.

We were referred to this clinic by our doctor because our child needed a helmet. Our first…read moreappointment we met with the pediatric specialist certified orthotist named Jessica Feeney. While first impressions seemed promising, she made several comments that made both my husband and I raise our eyebrows. Her first comment that rubbed us the wrong way was more upon the unsavory delivery of how she corrected us about babies not having a side preference. Neither our pediatrician or neurosurgeon told us that babies are incapable of having a preferred side, and they both determined that he did not suffer from torticollis. Our physical therapist also confirmed this. While she educated us on how torticollis is more likely the true cause of our son's plagiocephaly, her bedside manner in delivering this information was rather patronizing. We respectfully did not agree with her but said nothing to refute her claims. She spoke with certainty and a kind of scary confidence when doling out a dangerous comment that our 6 month old should be sleeping on his stomach by now. Per the American Academy of Pediatrics, babies under 12 months of age should only sleep on their backs for all naps and overnight sleep, to reduce SIDS, prevent suffocation, positional asphyxiation, and rebreathing. Her comment was irresponsible as a healthcare professional. She made several other comments, such as which one of us was the nurse, since we had 1199 as our medical insurance. Seemed to be a stereotyping comment. She could have just asked, "What do you guys do for a living?" Or better yet, "Do either of you work in healthcare since you have 1199?" Next she commented about what to do "when" we have our second child to prevent them from needing a helmet too. Presumptuous again on her behalf. These comments were not as bad as the previously more egregious and negligent comment made earlier, but they were nevertheless unprofessional. My husband and I are both medical professionals and we take infant safety seriously. Her comment about our 6 month old sleeping on his stomach was irresponsible and dangerous should she have made the comment to another pair of parents who might not be inclined to fact check her words. While babies can sleep on their stomachs when contact napping with caregivers, it is highly recommended that they sleep on their backs during overnight sleeps to reduce SIDS and other potentially fatal accidents. Our baby is older now and tends to roll over to his side and stomach but we flip him back to the safer supine sleeping position. The other comments were just unprofessional and she needs to learn how to speak to patients without making assumptions about them, from what they do for a living to the certainty she speaks that a couple is going to have a second child. I would recommend Jessica undergo some sensitivity training because we were uncomfortable with starting our son's treatment in her hands. While we know not all overlapping healthcare professions undergo sensitivity training, we believe that if you're ever going to be patient facing, a company or perhaps school programs that produce providers like orthotists, should include it in their curriculum. I don't recommend Hanger Orthotics for your child and their cranial helmet needs. I feel as though treatment here would have led to more unsolicited and unprofessional commentary from this specific orthotist. We transferred our son's care to Boston Orthotics, and needless to say all of our appointments at this clinic are professional and comfortable. As they should be. Safe Sleep guidelines: https://www.aap.org/en/patient-care/safe-sleep/?srsltid=AfmBOoqq8bc93dJYRwsaDNY503Hu03vdYGdzlk-sPmfU2Xb1ycSroh3B https://publications.aap.org/pediatrics/article/150/1/e2022057990/188304/Sleep-Related-Infant-Deaths-Updated-2022?autologincheck=redirected

unfortunately I had a bad experience. it took a long time for me to actually get in there as the…read more"team" Or person I needed only come ever 2 weeks. finally get there and seemed great. I was very excited to start process. unfortunally that was where the problem came. I did not hear from anyone for a month! I reach out to the friend that recommended me, but my fear was that they would leave you hanging. so moved on to different company and things are moving right along.

I am 64 years old. I was born without legs from just above the knees, , and have been in and out of…read moreprosthetics facilities since I was 18 months old. Over the years, I have seen very good - and very bad - prosthetists. Chris Kort and Prosthetics in Motion is, hands down, the best experience I've ever had. My journey to Chris started over 20 years ago, in a facility that I loved at the time. I was receiving excellent care - until I wasn't. That prosthetist is a superb limb-maker, but over years he and some of his staff became arrogant and the process, which needs to be collaborative to work - became a power play. Chris worked with this prosthetist, and takes a lot of the same positive approaches, but he has none of the arrogance. Nor does anyone else in the facility. Prosthetics in Motion provides excellent care without any drama. From the moment I first called Prosthetics in Motion -in crisis - I knew this place was different. The person who answered the phone was respectful and kind, and clearly educated in the the business. She immediately told me the person with whom I should be speaking, gave me the name of the practice manager and said Rebecca would call me back. I spoke to Rebecca that day and I immediately felt comfortable and willing to trust. She was knowledgeable in her intake and discussion of the facility and the process, and she gave me more than sufficient information, but she clearly also was an educated and effective listener. In the course of the first phone call with Rebecca, I felt hope that my several years of depression about my legs was lifting. The first consultation appointment was six weeks away, but when I stressed the urgency of my situation, she spoke to Chris and fit me into the schedule within 6 or 7 days. My initial appointment with Chris gave me extreme confidence that Prosthetics in Motion was the place for me to be. He is a smart, kind, talented professional. And the other prosthetists are, too. They work as a team, and it is evident that they really learn from each other, so even the less experienced folk are truly excellent. In between the arrogant guy and Chris, I used another prosthetist. He, also, is kind and smart and has no arrogance, but the facility simply did not have the depth of knowledge and experience with above-knee bilateral amputees that Prosthetics in Motion has. That experience and education, along with Prosthetics in Motion's deep vendor relationships, has once again made my life one that works really well and seamlessly with prostheses, rather than a life that is all about prosthetics and constantly filled with limitation. Finally, I cannot emphasize enough how pleasant it is to go the facility. It is airy and bright and filled with natural light. There are parallel bars and a full size ramp and stairs, as well as a treadmill and other machines and lots of room for walking. Last week, Chris spent almost an hour with me teaching me to walk down the ramp, something I have never been able to master in 25 years of using C-legs. I urge anyone who needs a prosthetist to interview the people at Prosthetics in Motion. I do not think you can find a better facility. -Eve M

They are the absolute best!…read more 1000% knowledgeable, easy to work with, accommodating and empathetic to everyone/ every situation. 11/10 all around. Thanks for everything guys!

I was referred to this facility by my pediatrician for my baby - he was fitted for a cranial…read morehelmet. Bill, the practitioner, was very patient and eased my concerns as a nervous mom. The helmet was custom molded by using a quick painless scanner. We had to go back for a few adjustments as the flat side slowly eased into its normal round shape. I highly recommend this office. Kathy E.

incompetent, filed our insurance claim wrong and didn't care. We ended up losing over $1000 out of…read morepocket because of Bill's typo. Stay away if you want quality service. It's also very unhygienic in there. update: Bill has refused to correct his typo and refile our claim, we have lost money because of this place, go elsewhere, beware!

Fantastic staff! Extremely friendly and over-accommodating. The experience, knowledge and caring…read moreattitude show that you don't need a MD to take care of patient needs!

Amazing! Went in because I've noticed that I randomly get allergic reactions. I saw Dr. Jennifer…read moreToh, and she was absolutely great. Very attentive and throughout. Explained the allergy test procedure, and listened to my feedback and concerns. The entire staff was fantastic, including Karen and Jennifer. Every was helpful and it was a very welcoming environment.

Dr. Lighvani is very thorough to check out a problem and solve it. He is…read more very gentle and his staff is highly skilled as well. Evelyn F.