Would absolutely not recommend for urgent care, especially with so many other similar options…read moreavailable for Tricare- ask your PCM to refer you elsewhere. I received a referral from my insurance over the phone and came here for an evaluation. I filled all my paperwork and waited for a half hour before being called back up and told they actually didn't accept my insurance and I would need to pay out of pocket immediately. They rushed me along and said I could either pay or not be seen. It was getting close to closing time, so I called my nurse hotline again to receive another referral, while still being rushed by the front desk. It turns out that this clinic actually is authorized within my network and they had directly sent the correct referral, but the front desk was confused with how to interpret the referral. By that time, they said it was too late for an exam and I was sent elsewhere. My insurance network has reported them for being out of compliance with their network policies and for attempting to persuade for an up front payment instead of through the appropriate insurance policies. They were friendly and I don't believe they intentionally mislead me, but not knowing policies up front on an insurance company as large as Tricare led me to this confusion and ultimately delayed care by 3 hours.

From the owner: Southern Immediate Care is your go-to destination for urgent care in Chelsea, AL. Our…read morestate-of-the-art facility is open 8am to 6pm Monday through Saturday and 12pm to 6pm on Sunday (excluding major holidays), and is equipped to handle a wide range of medical issues. Whether you're suffering from a common cold or have sustained a minor injury, our team of medical professionals is here to help. We offer fast, reliable treatment that will have you feeling better in no time.

Visited on Memorial Day. Doctor's office was closed. Friendly, efficient, quality care received and…read moreout of there in 15 minutes with a prescription for my issue. Thanks AFC! You made my day!

I am a 100% service-connected disabled veteran, and I am extremely disappointed with the lack of…read moreprofessional service at this location. I arrived for a confirmed appointment for a suspected broken toe, only to be denied care because I refused to provide a credit card. As a veteran using my VA Urgent Care Benefit (for which I am exempt from copays), I provided the necessary VA billing information. The staff refused to follow established VA Community Care procedures and insisted on a personal credit card to hold as collateral. This is a direct violation of their agreement as a VA network provider. It is unacceptable to turn away a veteran in pain who has followed all the correct protocols. If you are a veteran in the Chelsea area, I strongly advise you to look elsewhere for care, as this facility clearly does not understand or prioritize their contract with the VA to serve those who have served.

You will wait a long time if you have not "reserved" your spot online. If you are a walk in, and…read moreseveral people arrived after you, and they reserved online, they will all be called back before you. DON'T WALK IN! RESERVE ONLINE!

I've been suffering with a cough for weeks, even after 2 office visits to regular Doctor. The…read moreNurse Practitioner Kelly was excellent and I think with her help I'll be on my way to feeling better soon . Excellent service by everyone at the office. I will definitely go there again if needed.

What happened to this place??? I have been going to Brookwood for years and thought it was the best…read morehospital. The staff acted like family and you could tell they were happy to be there. Both of my kids were born there and I thought I would always go. Recently my mother was admitted for her COPD and it was nightmare. The only bright spot was Dr. Mitchell. The rest of our experience was a nightmare. It started in the Emergency room. The nurse's would disappear and would act like I was bothering them when I came to the desk. One time I told them Momma was having trouble breathing and the nurse just said okay she would tell somebody. We waited in there for almost 30 minutes before someone came in there and all they did was adjust the tube in her nose. In the room next to use was some woman who kept screaming and cussing. At some point all these big guys got called down there and there was more screaming from the girl next door but the people who came down were almost as bad. They stood in the hallway laughing and cussing and being loud, but I couldn't get anyone to take care of my Momma. That doesn't make sense. It wasn't any better when we got to the room. Same story. the nurses on days and nights were always in a terrible mood. They acted like they didn't want to be there and kept complaining they didn't have enough people working. I don't know why not, the hospital looked empty most of the time. I tried changing Momma myself which embarassed her but I couldn't get people to come wipe her up when she pooped. When I finally asked to speak to someone in charge this woman gave me a number for the patient advocate. I had to leave a message for her and when she called me back she said she didn't have time to come to me but I could come to her office. I bet you that woman stays busy if she has to answer the complaints but refusing to come see me and my momma doesn't make sense, we are the ones being mistreated but I guess she didn't want to see it. And when I tried to ask her about the medicine she told me she doesn't know clinical things so she couldn't help me. Again I ask you what happened to this place. They change there name but they are worse than they have ever been. I'm angry and I'm sad. The hospital on the hill has fallen off a cliff. They don't value the patients and hire staff who don't care about nothing. I will not let any of my family or friends go back to that place.

If you need stitches or a quick fix I guess this would be okay. But for head trauma, an ovarian…read morecyst or anything major- go to UAB don't waste your time. They will not help you, but they will bill you like they did.

Always caring and professional. Friendly atmosphere. I Have seen Dr. Parsa for over 19 years now. I…read moresunddenly became in a place where I needed quick, affordable care at that moment. I'm thankfully in a better place with my healthcare company now, but I still CHOOSE to go see Quick care!

This place only knows how to prescribe vitamins and supplements. I don't think he's a doctorread more

We went tonight due to a severe allergic reaction. They immediately rushed us to the back and began…read moreintervention while obtaining administrative information such as insurance. The attending PA, Cassandra, and her medical assistant/nurse were quick and thorough. After administering an EPI pen and anti-histamine injections, they also prescribed medication and recommended we go to an ER. I would return in the future. A life was saved as a result of their quick attention.

Truly awful bedside manner from the doctor, who will leave the building without making sure your…read morequestions are answered. Update: I saw her peel out of the parking lot and tried to get her attention so I could ask her the rest of my questions. She turned towards me, made eye contact, rolled her eyes, turned her head, and drove off. So sad that some people think they can treat others like this.

Aside from the receptionist who was RUDE, eating Cheetos with her mask off, everyone from the tech…read moreto the nurse to the doctor were incredibly kind and helpful! Wait time was not long!! I can deal with a rude receptionist. They are EVERYWHERE in healthcare. I would definitely come back here.

On the morning of Christmas Eve around 10:00 a.m., I made an appointment for my very sick son for…read more3:38 p.m. that same day. When we arrived for the appointment, the receptionist said they wouldn't see him because they were closing at 3:00. I told her that their online system allowed me to make the appointment and showed her my confirmation text. Their doors were still open and they were still seeing patients but they wouldn't see my son. The only explanation they gave was that their online system shouldn't have let me make the appointment. Horrible service and will not be back.

Great experience doctor is great and cool. Staff friendly enough. Definitely had worse…read moreexperiences, and they were amazing during the pandemic. I would definitely look at the average reviews not the outlier.

I normally do not write good or bad reviews, however today I was treated not as a nursing professor…read morebut, a drug addict. I admit I have had to go to Medhelp in Pelham several times over this past year with respiratory infections of some sort. I have a tendency to have an awful cough day and night and the only thing that works is a cough medicine yes with (omg a narcotic). Dr. Wever's nurses and staff are wonderful but today he treated me as if I was only seeking drugs. I am writing this at 3:30am because I got prescribed "pearls" which are the equivalent to taking a tic tac so, I am awake coughing. This bodes well for my nursing students tomorrow. I realize there are people just wanting drugs and, if that was the case, I could get better drugs outside of the office if I wanted. I was there for help with this cough and, to listen to my lungs, Dr. Wever barely touched the stethoscope to my back ( in just two places) and two on the front. Never asked me to take a deep breath or even looked at my throat. He made his mind up I was only there for a tiny bottle of cough medicine, that would not get me far if my goal was to get high. I love paying a co-pay and to take time off work to be viewed the way I was, and to still be up coughing. I also didn't appreciate his nurse being the one to tell me he did not prescribe me any cough medicine. That was not her responsibility to explain why he chose not to treat my cough appropriately. The front staff and all nurses there are absolutely wonderful and this review does not reflect on them in any way. I work in healthcare and I know we all get skeptical but sometimes, just sometimes, patients need to be treated as an individual that comes in for help but instead leaves feeling worse than when they came in. Shawn

Excellent care! Compassionate, care friendly service. Long lasting relationship with MedHelp. I…read morehave been there several times for checkups, mild injuries etc.

Medhelp was started with such a caring team led by Dr. Micheal Vaughn, but since his retirement the…read morecare has gone down hill. I had a wonderful doctor there for a few months (Dr. Jerew) that had the heart of a physician, but he moved out of state. Although not a specialist, he helped quarterback my health care. I was turned away by the Covid nurse because I had other issues and she said it wasn't long covid. When asked about my heart rate getting too slow, she said, "drink some caffeine." And yet the specialists are saying my issues originated with Covid. After Jerew, I was sent to Kay Willoughby In October and I told her my struggles with PCPs and that I just needed bloodwork twice a year, treatment for infections (sinus, etc.), and refills for very simple medications that haven't changed in over a year. I offered every opening to say "no, go see another doctor."My specialists send updates and my care is not intensive nor does it require even Pallative care. Just simple refills for very simple medications. I was told last week that Dr. Willoughby requested that I move to an internist. No problem. I started looking and couldn't get an appointment before about a month. then I received a message saying she would not refill medication. These are very simple medications, but I have to be on them. So I'm left with no beta blocker Which is the smallest dose possible, but vital to my health. I do not recommend this clinic any longer. And that hurts my heart because my entire family has been patients for over 40 years.