Excellent care! Compassionate, care friendly service. Long lasting relationship with MedHelp. I have been there several times for checkups, mild injuries etc. read more

Medhelp was started with such a caring team led by Dr. Micheal Vaughn, but since his retirement the care has gone down hill. I had a wonderful doctor there for a few months (Dr. Jerew) that had the heart of a physician, but he moved out of state. Although not a specialist, he helped quarterback my health care. I was turned away by the Covid nurse because I had other issues and she said it wasn't long covid. When asked about my heart rate getting too slow, she said, "drink some caffeine." And yet the specialists are saying my issues originated with Covid. After Jerew, I was sent to Kay Willoughby In October and I told her my struggles with PCPs and that I just needed bloodwork twice a year, treatment for infections (sinus, etc.), and refills for very simple medications that haven't changed in over a year. I offered every opening to say "no, go see another doctor."My specialists send updates and my care is not intensive nor does it require even Pallative care. Just simple refills for very simple medications. I was told last week that Dr. Willoughby requested that I move to an internist. No problem. I started looking and couldn't get an appointment before about a month. then I received a message saying she would not refill medication. These are very simple medications, but I have to be on them. So I'm left with no beta blocker Which is the smallest dose possible, but vital to my health. I do not recommend this clinic any longer. And that hurts my heart because my entire family has been patients for over 40 years. read more

Came in on a sunday hours are 1-6. we have been sitting in the waiting room for 3 hours we got here 20 mins after 1 and the waiting room wasn't even full. the front desk ladies are so rude. a very older woman came in asking for help on the verge of crying and they then turned her away telling her they aren't talking anyone else for the day mind you it's still 4pm 2 hours until closing. she then asked the closest urgent care and they told her to wait until tmr. the lady then left and the 2 front desk workers began talking and laughing at her. this place needs way better employers and service. it is absolutely ridiculous in this office. read more

MedHelp - no one in the waiting room and them turning away service at 4 pm - Family Practice Near Me - Birmingham, Alabama

Carrye Hodges, at MedRenew Clinic in MedHelp, is the best infectious disease provider I have ever seen. Having personally battled a life-threatening Lyme infection, she understands exactly what her patients are going through--because she's been there herself. Her care is infused with compassion, empathy, and a deep ability to truly see her patients where they are in their journey. I could not be more grateful to be under Carrye's care and cannot recommend her highly enough! Thank you, Carrye and Linda, for everything you do! read more

I went to the medhelp on lakeshore and I went to wrong location was 12 minutes late for 1pm appt at 280 location. Sat in lobby 20 minutes paid copay. Called into exam room. Then told I was too late for my appointment. Not a good feeling about new provider Kristen johnson a new physician assistant. I have used medhelp for my primary care over 20 years. Time to find new doctor with compassion read more

I wanted to wait before sharing anything until I had confirmation about whether I'd be refunded the $350. I decided to join the program, and during my conversation with one of the coordinators, I felt a slight unease--but I brushed it off. After dealing with LC issues for almost three years, I was desperate for help. The cost felt steep, but I convinced myself it might be worth it. I'll be honest--I did a little research beforehand, but not nearly enough. It wasn't until after I scheduled my first appointment and paid the $350 that I decided to do a deeper dive. That's when I started reading through other people's experiences with the program. One thing that immediately stood out was the number of additional fees beyond the initial consultation and monthly visits. I had provided my insurance information, so I was confused as to why none of the services would be billed through insurance and why so many extra charges were being added. That initial feeling of discomfort during the consultation started to make more sense. Less than 24 hours later, I canceled my appointment. Unfortunately, I've now been told I will not be getting my $350 back. I tried disputing the charge with my bank and submitted documentation stating the fee was for the first visit and testing, but the response was that it was considered a "membership fee." I also contacted MedHelp directly, and they confirmed the fee is non-refundable--no exceptions. Just wanted to share my experience in case it helps someone else make a more informed decision. read more

I owe Dr Vaughn and Katie Taylor a lot. Dr Vaughn diagnosed me with long haul covid at least 3 and a half years ago. I see Katie on a regular basis and she takes the BEST care of me. They literally saved my life. Katie is so easy to talk to and she listens. It has been a long road but I am so thankful to God for leading me their way. They truly feel like family because they were there thru all the ups and downs. There have been many. I am a lot better but still have issues. literally everyone there is caring and friendly. read more

For the most part I typically receive good service and care here. They do sometimes run slow. I've had a really bad lab draw where I was stuck more than once and left badly bruised. I see Dr. Vaughn here for my general health and pain, Carrye Hodges for Lyme, Katie Taylor between visits, Dr. willougby for dermatologist. I've gotten some IV therapy. I see Dr. Tammucci for my gynecology needs. For the most part I am satisfied with my care. Occasionally they want to push a medication I'm not comfortable with, but I stand my ground. I do believe they care about my health. They were exceptionally good to me And my family during our bouts with Covid. I've even been given some caring handouts about grief when my Dad passed away. I will continue to go here. It isn't perfect by any means, but in todays world of health care I think it's a best case scenario. read more

Arrived at 7:20 on a night where they didn't close until 8 and was told they wouldn't be seeing anymore people this day. If you are going to stop seeing patients don't stay open until 8. Absolutely ridiculous. More like the woman working the desk is just lazy and didn't want to do any more work. You close at 8 so see patients until 8. read more

Matt Palmer was helpful and efficient with the research study process. I am glad to learn about Lakeshore MedHelp

I visited this facility to have a long-standing prescription filled, which I have been taking for the past 20 years. Upon my arrival I was offered $100 gift card for providing blood for research and then was enncountered with allegations regarding potential drug abuse, despite providing documentation confirming my long-term prescription. The staff proceeded to question the physician who prescribed my medication, which I found unprofessional and unnecessary. Rather than spend additional time defending my history, I chose to leave the office. Based on my experience, I cannot recommend this facility for those seeking a primary care provider. read more

The business closes at 6pm on the night I was there but was turned away at 5:11pm saying they wouldn't be taking anyone for the remainder of the day. If they are going to have a cut-off and not honor their posted hours of operation, then some type of notice would be helpful. I drove 20 mins to get there to be turned away when I walked in. Zero Stars is more appropriate! read more

Traveling with my family and needed to be seen for a severe sinus infection. I waited for 1:45 before having to leave without being seen because my family needed to check out of our hotel. The staff was very nice but the rate at which patients were seen was very disappointing. As a nurse myself I understand that some patients need more care, but this is not the first urgent care facility I have used. read more

My triage nurse Alandra was so sweet, she did not have an attitude like all my other nurses . I absolutely hate cOvid test and strep test and she went so easy on both . when I found out I had a double ear infection she came out of the triage , ask me what i have , then gave me a homemade pen and a sticker . PLEASE give her a raise or something read more

I started out at MedHelp Chelsea until they recently closed and now I'm at MedHelp 280 I absolutely love MedHelp Dr Thomas is so caring and actually talks to you, listens and gives great feedback with your healthcare. The staff there are just as caring and compassionate . If you need or are tired of Doctors that do not listen, please do your self a favor and visit this clinic. They have urgent care and primary care. You will be thanking God for the care at MedHelp 280 Be Blessed, Jason George read more

I hate leaving bad reviews but Most staff made it very clear they did not want to be there. Rude even. Tried calling 2 times and was hung up on, and then they filled the wrong prescription for me so when I went to pick it up instead of pills it was injections which I can't even do. When your already sick, that's the last things you should be having to deal with, very irritated. read more

Went to MedHelp last night and wanted to give a shout-out to the employees. Had a great experience. Everyone I encountered was friendly, helpful and professional (front desk, nurses, doctors, blood work, pharmacist). read more

Awesome! I am a covid long hauler since May 2020. I thought I would never be the same again! Dr Vaughn put be on a regimen and I can honestly say I am about 80% back and I can walk without being out of breath, take a shower without having to rest! He really has saved my life!!! And all the staff is so pleasant and it is such a clean facility and even has a pharmacy on site (Hwy 280 office). I highly recommend Dr Vaughn and his staff!!! read more

Great Drs and staff , was on time and saw me at once , listened to my concerns and helped me develop a plan for my care. Highly recommend the nice staff at MedHelp . read more

The staff and physicians at MedHelp are all awesome. Dr Vaughn has improved my overall health due to long Covid 100%. I'm so glad I found him! read more

The entire staff is very professional but also very compassionate and empathetic. I appreciate the care and expertise shown.

The doctor refused to see us and tried to get us to go to another facility. This was about an hour before closing on a holiday, to which we got the impression that they just wanted to get out of there. Well, news flash, I work in healthcare too and there are NO holidays. Second, maybe don't go into the profession of helping people if "helping" people isn't a concern of yours within 60 minutes of your facilities closed hours.... Wish I could give this place a 0/10 read more

I've been going to MedHelp for over a year. Every visit I've had has been a fiasco, from billing to wait time to the actual care for the patient, including trying to get refills on the meds they prescribed. I was diagnosed with long covid and I understand they are one of the few offices that treat long covid but they have too many patients to give good acceptable care to the patients they have. It is impossible to get a return call from their office, you can only leave a message and no one ever calls you back and if you're lucky enough that someone answers the phone, they are very snippy, unconcerned and can not address your concerns. I was there yesterday for 3 hours and my PA had a family emergency and had to leave, which I understand, then I was told I could leave without seeing a Dr or another PA, I was given no diagnosis and was told my regular meds would be called in which I'm out of and I've called several times yesterday and today and now the office is closed and my meds have still not been called in... this is unacceptable patient care. If all patients are treated in this manner, they won't have patients much longer. My request is so simple yet impossible to get accomplished. This has happened every time I've been to their office....the left hand does not know what the right hand is doing.... I don't know what to do at this point, their portal is not working, I can not communicate with anyone. I've requested several times for the nurse that I saw yesterday to call me, of course, no response.... They called in 3 new meds yesterday without even giving me a diagnosis but no refills on my daily meds that I desperately need. I'm totally frustrated and disappointed in the treatment that I've received. They never do what they say they will do, the one lady that I talked to today said " the Dr has a list of refills to be done and he'll do it when he gets around to it" With no regard that I'm out of my daily medications, needless to say, it did NOT get done. I've been a good patient, never missed an appointment or late for one but I do not feel as if I've been treated with mutual respect. I normally don't do any type of negative reviews but I'm fed up with the care that I get from MedHelp. read more

Dr Jordan Vaughn is a wonderful doctor that listens and understands what other doctors missed. I was so relieved that he knew exactly what was going on and could finish my sentences. After several months under his care, I am almost back to feeling normal. I am most grateful! His office and nursing staff is very upbeat and positive. I can not recommend Dr Vaughn and his staff enough. Thank God he thinks beyond the text books and adjusts to current environment. read more

Had an appointment scheduled three months out for 280 location when I got there. They said the doctor was at another location got to that location and they said I could not see the doctor. I did not have an appointment but he was going to see the people in the lobby which didn't have an appointment that day because this is a doc in the box no appointment needed I needed a lab done. which I will have done at another doctors office. Would recommend if you need emergency care but if you need a primary care, physician would not recommend unable to schedule appointment also issue read more

Was there since I was traveling. Dr was ok gave prescription and left. Called today about 1pm left message at 5:55pm no call back and close in 5 minutes. Extremely unprofessional maybe because I was from Chicago and this is Birmingham, kind of discriminatory since I'm not a local patient. read more

I have been there a couple of times, great experience with a NP and an older physician. Recently, Dr Hudson saw me. He's young, judgmental and assesses your situation without listening to you! I can't stand assuming providers that 1. Insult me! 2. Told me to lose weight and see a psychotherapist! That will fix my immediate needs! Then, next time go to the ER! What ridiculous advice! Excuse me young judgmental Dr Hudson? I have been a RN for 37 years! I know your type! I was needing a medicine to help me until my dr came back in town, and you gave me the least amount possible! It's not narcotics! You have bad bedside manners and need to learn to listen to the patient and you are not allowed to talk down to me! Go back and get a fellowship! You suck! Maybe you should see a psychiatrist! read more

Very clean facility! Service is efficient I would say it was pretty speedy for the amount of people in the waiting room this morning.

I arrived at this specific MedHelp location around 8pm. While filling out my paperwork, Evan Smothers (doctor on call) had his nurse turn away a patient who had been waiting 45 minutes in the waiting room because he did not have time to do stitches. He turned a patient away that had been waiting so long and arrived during hours of operation. In my personal situation, I arrived and had to not only diagnose my own treatment but tell doctor Smothers how to treat it. (I do NOT have any medical credentials and I 100% could have been wrong but he took my advice anyway). I asked him to cut a pyogenic granuloma off and use silver nitrate to stop the bleeding. He specifically told me that if the granuloma bled too much he was not doing stitches. I'm thankful he did what I asked but it generally is so dangerous to take treatment advice from someone who does not know medically what they are talking about. It could have been so bad if I was wrong and I was genuinely scared that if I bled too much he would not have the time or care to stitch the wound or know what to do. Regardless of this, after treatment the wound needed to be cleaned. While he had his nurse clean my would, she answered a facetime call from her husband. She told him she would not be home on time and "cleaning up blood and stuff" (talking about me). I have never had such an unprofessional experience while receiving medical care. Will never be returning and I hope they don't treat all their patients like this. read more

I was seen quickly and most of the employees are really friendly and pleasant and helpful. I spoke to the nurse practitioner on the phone a couple of times and she, however, has mastered the art of the candy-coated snark. I'll try elsewhere next time. read more

I really want to give this place another star, but the cons outweigh the pros. I had an appt scheduled for 2pm on a Tuesday; I arrived 20 minutes before my scheduled time(like they asked) I was called to the back at 2:35 and did not see the Dr. until almost 3pm. The front desk was overrall nice. The nurse was overrall nice, but had NO idea about my chart or my past visits. The Dr. that took my original physicians place was more interested in my personal life than my health. He was very nice, but I paid to see a Dr about my health not talk about my personal life. I know that there should be a balance, but there was none in this case. I will be looking for a new general doctor. read more

WORST EVER!!!!!!! DONT BOTHER ,well you can't , because they won't even answer the phone. 48 hours later, after 9 calls,disconnections, mailbox full ...decided to change facility. Aweful!!!!! (This was not urgent care) read more

This is a great adjunct to your medical care. I have an internist I see regularly as well as other specialists. They all require appointments and generally long waits to see. When I have an urgent need, I come to MedHelp. If you need to see a doctor on the weekend or holidays, you are not going to be able to see your regular doctor. I have used this place for years. You can walk in and see a doctor really quickly. I have never had a long wait. While this is not a place for long term care, it fits the bill for those times you have a minor injury or when you just get sick at an inconvenient time. It has recently been remodeled and is very attractive, clean and staffed by good people. It is in a very good area and you have no seedy clientele here. read more

MedHelp - Exam room - Family Practice Near Me - Birmingham, Alabama

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I will change to 5 stars when the receptionist begins to wear a mask. I have made 2 visits in a week and both times the woman who checked me in was maskless. Last week the management assured me that masks are mandatory. The medical staff here is great. But to not observe precautions to slow Covid19 is not acceptable. read more

Okay so my primary care doctor Yu sucks & has no empathy whatsoever. Does not care about patients at all. Does not read paperwork ever! Does not remember that I have asthma. But today they had me come in for a referral, knew I was coming to see Dr. Yu and nobody told me he wasn't there. Though the front desk & nursing staff are usually very nice, I'm just upset they didn't see a need to let me know. So I sat in the exam room almost right at an hour before this talk man burst in THEN knocked. He started fast talking me & asking questions. Did THE WEAKEST examination (breathing, ears, all that) I've ever experienced. Children pretending to be doctors would've done better. I'm glad nothing was actually wrong. He said he didn't know who I wanted to be referred to but I already had the i for one pulled up and the other I had already sent in the portal so it was taking a minute to pull up. So he pointed out the door & told me to finish telling "him" and left out. I also overheard him saying how he was averaging 4 patients an hour before he came in & he barely spent 30 seconds w me. So I went and found "him" and had to wait more while he finished someone else's entries which was fine, but the busy Dr. Barney McIntyre (tall guy who burst in) was pacing around like he was just SOOO busy then asked if the guy had gotten the rest of my info. But it really pissed me off bc my insurance requires a referral from MY primary care doctor whose not even here!! So if my insurance refuses, that's gonna be another problem & I WILL NOT be paying another copay. read more

I want to start by saying that everyone seemed nice here and the doctor that I saw seemed like a decent enough competent guy. I came in with food poisoning so severe that I couldn't hold down water at the suggestion of a co-worker while in town on business. I only learned that they didn't offer IV fluids or on-site blood testing with quick results AFTER I saw a doctor who informed me that they couldn't treat my symptoms and I would need to go to an ER for treatment. During the time that I waited to see a doctor (over an hour), my symptoms grew worse, I became weaker and even more dehydrated. I am livid that I had to pay an unnecessary co-pay and more than $200 in fees to a facility that couldn't actually treat my symptoms. I ended up on the hook for the urgent care fees and co-pay plus an ER's co-pay and fees when the extensive questions about my symptoms that I answered should have given them a clue that I might require services they don't offer. read more

Stopped by this morning with out an appt, and was was in and out in less than an hour. Dr.Willoughby has great bed side manner and is so sweet. The staff was friendly and professional, I picked up prescriptions at the in house pharmacy and was helped and greeted by friendly faces there too. Will deff be back for any urgent care needs. read more

DO NOT come here if you want to be treated with kindness and ETHICAL care. They do not care about you. I promise. they fully rely on technology and if it's not working they are like animals who cannot fend for themselves. The WORST service I have ever received. read more

One star indicating twenty percent review is still too great. This place charged me a bill for a visit from my vehicle, after hearing this place scams ya, too late, and doesn't listen to customers about being conscientious health users, still would not contact me back about how my bill derived. Paid the unethical people not to ruin my credit, but explicitly stated I did not want nothing more than the small copay done whilst sitting in the parking lot, they said nothing would be needed. That was not the case. Will not recommend and will not be back. Charged by a physicians account that I have never met. Shockingly I didn't I fill out paperwork before they just took my healthcard information and then lied and billed me and wouldn't reach out regarding an explanation why. read more

I needed some thing as simple as a drive up Covid test. I made my appointment online and then someone texted me to let me know that a doctor will be calling me later to set up an appointment. The doctor called me later and I was unable to answer due to not being near my phone, and they asked me to call them back. I called them back 4 times and left 3 messages. No one ever contacted me back and still hasn't. I am a nurse and work in healthcare and this is absolutely not how you treat patients. read more