I discovered this location when I needed an urgent care (they have one attached), and dang is it…read morethe best decision I've ever made. For context, I'm a medical school professor and very comfortable in a medical setting and know what is and is not acceptable behavior. The PA I saw, Maddie, was personable, very informative, and actually listened... I know that should be what you expect at every doctor's office, but with privatization of insurance that's not always what you get. Heck, she listened and cared more than my students who are REQUIRED to to pass (ha!). She was thorough, listened to all concerned addressed them properly and provided all necessary important information including referrals and follow-ups. She was also incredibly smart and knowledgeable about a lot of topics, and you can tell because she doesn't throw a ton of big words at you to seem smart, it was demonstrated in her ability to describe things at a level that people without medical experience could understand. HIGHLY recommend. The medical assistant, Keniesha, who came in to draw blood and run an EKG was polite, knowledgeable and professional while making me feel at ease during understandably uncomfortable tests. Office staff is friendly, polite, helpful, and great at getting you all set up and going. I was taken back on time for my appointment, no unnecessary waiting (although it's totally understandable when it happens) and a very proficient & excellent overall experience

I went to Primary Care Indy on Friday, Nov. 13, 2020 before it opened, for a Covid-19 antigen…read morescreening test. There was a line formed and the clinic did not open until 8:00 a.m. Allyson was at the front door in the cold, allowing patients to sign up for their clinic visit. Allyson called me by phone, as I waited in my warm car, when it was time for my appointment. You are required to wash your hands before coming into the waiting area; and, of course wear a mask which must cover your mouth AND your nose. Conrad was the associate who administered my Covid-19 test. Conrad explained the procedure (he also took my temperature and pulse oximetry measurements) and performed my nasal Covid-19 test. Conrad was professional, reassuring and kind as was Allyson. The pandemic has been horrible but these two associates made this process easy and stress free. I thank them for their hard work and dedication for risking their lives to assist the public.

I wouldn't suggest using this service. They've extended the time for results to the point that…read morequarantining for 14 days is the better bet at this point. They should tell you upfront that you may or may not get results and so I cannot recommend this outfit at all. They have no point of contact. Everything is a recorded message so it's all been pretty much a waste of time for the people in my family that made the mistake of trying to use this service

Just go to Riverview Urgent Care - I made the mistake of going to the Minute Clinic for a bad cough…read more/ head cold and was really just looking for a prescription for a Z-PAC to help. The person I saw told me my Pulse Ox was too low and I should go to the ER. They wouldn't do anything at that point nor would they provide a prescription. She told me I likely would not be billed but of course, I ended up paying over $90 for no services. Then I went to the Riverview ER/Urgent care but they took me on the urgent care side. Ended up giving me the same pulse ox test and said it was a little low but not as low as CVS said. I ended up speaking with a real Dr. and he had me take a chest x-ray to be safe. All was negative and they gave me the Z-Pak prescription and the bill for the urgent care was about double minute clinic because of the X-Ray but would have been about the same without it for much better service.

I know healthcare facilities rarely get good reviews but this location is an exception! We walked…read morein and got in right away. The staff were so kind and thoughtful, and the doctor was so great! She answered every question we had and didn't rush us out of there. They also followed up via phone a few days later to make sure we were okay. Highly recommend!

I've been here a few times, always for my family when they've been sick or gotten hurt. We've come…read morefor minor things. Once, my daughter was the color red, all over. We went here and what she had was serious. The doctor noticed it right away and sent us to the ER at St Vincent. When we arrived, the hospital was waiting on us. A nurse from NUC had called and given them the scoop. When we walked in, we immediately were taken- no wait. Thank you Nora Urgent Care! Last week, it finally came to me - it appeared that I was trying to cut off my thumb. But, no, just a slip of the knife hand. Nora patched me right up. Good quality care here!

I'd been to 2 other big name urgent care centers and wasn't getting better. I was desperate. I…read morewalked (crawled) into this place not expecting much. The doctor I saw was AMAZING. I wish I hadn't been in so much pain and could remember her name. She listened to me, believed me, and called a specialist WHILE I WAITED to help get me in for a consultation. He was amazing, my pain is being managed and I finally have an actual diagnosis and treatment plan. I will only take my family to Monarch from now til forever.

I had to have some staples removed from my scalp. It was a very quick and painless procedure. Very…read moreprofessional front desk staff and an excellent DR. Put me at ease right away. If ever back in the area and needing care, this will be the only place that I come to.