Horrible billing practices. If you want to be over charged for services seek treatment at any location. I made payment and sent in proof of payment and still had to make 10 phones calls to get it cleared up. read more

Unfortunately, when you voice a concern about your pain and treatment with Martin Taylor, DO, instead of trying to further review and assist with your care, he will drop you as a patient, even when you've spent hundreds of dollars with his practice. This is the first time I've ever been dropped by a provider for any reason, let alone writing a message to let them know that their treatment was not working and that I was dissatisfied. Even though I was not planning on returning to this practice, I was still stunned to receive formal communication from the provider and this practice choosing to remove me as a patient over my professionally written message describing how my treatment I received was unsatisfactory. I find Martin Taylor, DO, and the OrthoAlliance practice to be whiny and petty, which is extremely unprofessional for doctors. read more

My husband and I have had horrible care with Ortho Neuro this year. Dr. Gittens and his team dropped the ball and forgot about me when I presented with a torn meniscus in June, forcing me to seek care at OrthoOne and ultimately surgery on August 1 with them because they never sought insurance approval for the required MRI reauthorization despite my numerous phone calls. And let me be clear, you can and will NEVER reach a live person on ANY phone call, EVER. I'm disgusted to report the same thing has happened to my husband with Dr. Stephans' team. He was seen TWO weeks ago Monday following a mountain biking accident where he is in much pain and mostly immobile in his shoulder. We are STILL awaiting an MRI authorization to learn the damage, and in the meantime, it's likely healing improperly. I have called three times and left messages, even requesting an order so can pay cash at ProScan--crickets. I'm ready to call OrthoOne for him now too. They saw me immediately and got the approval for my MRI in a matter of days (after I was forgotten about at OrthoNeuro). The only reason we came back is that they could get him in the fastest--a lot of good that did. As a long-time patient of two decades for myself, my husband, and my children, and seeing many of their physicians, I can't believe we've now received this level of poor care twice. No one should wait 14 days or more to get an MRI to find out the extent of an injury or be left to suffer in pain without communication. read more

Dr. Martin Taylor is the doctor that has been seeing me for my migraine headaches. He is very knowledgeable about the information concerning all types of headaches. I would recommend anyone that is having trouble with constant headaches to make an appointment to see Dr. Taylor. read more

I've been going to orthoneuro for years and loved them. They merged with Ortho alliance, worst mistake ever. You can never speak to someone, you have to leave a message and consider yourself lucky if they call you back. To schedule an appointment they are all foreign and you can't understand them. I am in extreme pain and FINALLY had an MRI done on my spine, now I have to wait a month to have a surgeon read and explain it to me. They make no effort to squeeze you in with a Dr, it doesn't matter to them how much pain you're in or if you can walk...Your health is not their priority! I have recommended several people to orthoneuro but I will never recommend them again. read more

Doctors are great...front desk staff- NOT SO GREAT. Rude and unwilling to help or even smile. I'm in healthcare...so is my husband. Patient CARE means just that. The ladies should work at the DMV. read more

Orthonuro Pickerington group visit was not to be as expected. Love Dr Kerr who is not with group anymore however I had an appointment today that checkin was not handled appropriately, everyone hearing my business for something that should or thought it was taken care of prior to visit but what upset me most was that I was there over 45 mins with appt at 8am and past 830am when another patient just checked in and went back before me. If I was late I'm sure 10-15 mins they would have rescheduled appt and probably charged an office visit fee. Plus woman at desk with really greasy hair had me use her phone to talk to another person, me asking to sanitize phone. Very disappointed I drove all that way for nothing. Again not to be negative towards doctors who I'm sure is great but too much drama for checkin. Not comfortable from the start. read more

I would highly recommend Dr. Comisar and his staff at the Ohio Health Medical Campus in Pickerington. His medical assistant was great and also his secretary. The central scheduling department was very friendly and knowledgeable about where I needed to go in order for both of my insurances to be accepted. Appointments were timely and my shoulder feels amazing after the cortisone injection. I am hopeful that I will not have to have surgery! read more

The medical staff was great! The billing staff was HORRIBLE! I was referred to Pickerington Surgery Center (PSC) for a diagnostic colonoscopy. I was told my insurance wouldn't cover it. I was originally given an estimate over the phone from PSC for $1200. When I went in for my procedure, the estimate was $1700. I spoke to them about the difference and no explanation was provided. After the procedure, I was receiving bills from the doctor, from the Surgery Center, from the labs, and from the Anesthesiologist. It was overwhelming. I called PSC to try to make sense of all the bills. She told me that I could set up a payment plan with them that would include EVERYTHING except the anesthesiologist. In the meantime, I kept getting billing statements from Dr. Aguilar that I ignored because I was told that everything was included in my payment plan. I finally followed up and learned that that was NOT the case. With another outstanding bill, my original estimate of $1200 is costing me $2700!!! I NEVER would have had the procedure done at this time had I known it was going to cost that much! The billing folks at PCS were rude and had incredibly poor customer service. The manager that I spoke with was derogatory, incredibly unsympathetic, and unwilling to take any responsibility for the misinformation I was given by her staff! Their medical staff was great...but their billing staff needs some serious training! I'm not sure what can be done to rectify my terrible experience. Perhaps further consideration needs to be given with referrals to PCS? Perhaps Ohio Health needs to require more training for their billing staff? Something absolutely needs to be done! My original estimate more than doubled when all was said and done. What is the purpose of an estimate if it's not even close to being accurate??? read more