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    OrthoPelvic Physical Therapy

    5.0 (2 reviews)
    Open 7:00 am - 7:00 pm

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    Town Center Orthopaedic Associates - Reston

    Town Center Orthopaedic Associates - Reston

    2.8(85 reviews)
    5.8 mi

    They didn't help me much. I had a different therapist almost every time…read more Above all, they told me there was no problem to extend the treatment but I when I showered up for the appointment, they had cancelled my next sessions without any explanation and no warning.

    I had a very frustrating experience with the billing and administrative practices at Town Center…read moreOrthopaedics. I visited for an acute hand injury and the office verified my insurance before the appointment, but no one informed me that a PCP referral was required for coverage. After the visit, the claim was denied and I was left with a $520 bill that was eventually sent to collections, forcing me to go through months of appeals with my insurer and even the Virginia Bureau of Insurance. During that process it became clear that the claim was submitted as a specialist office visit and not coded as urgent care, even though the visit was for an acute injury. The state review indicated the provider could submit a corrected claim for reconsideration, but the billing office never corrected or resubmitted it. This entire situation could have been avoided with basic communication or proper billing follow-up. If I had been informed upfront that a referral was required, I would have simply obtained one. Patients should not have to deal with collections and regulatory appeals because of administrative oversights and lack of transparency.

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    Town Center Orthopaedic Associates - Reston
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    Town Center Orthopaedic Associates - Reston - $122 actual retail value

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    $122 actual retail value

    Peyton Randall S MD

    Peyton Randall S MD

    3.0(4 reviews)
    0.4 mi

    Stopped going here because of the most lousy experience with office staff ever experienced before…read moreto man. Trying to get in touch with the P.A. there (Dan) was impossible. He was good to deal with, but the red tape surrounding him was too much to try to break through. Don't go there expecting to get out on time. Office visits my friend received would be 2-3 hours just to get a simple x ray. The last time we had gone there, and had voiced our disapproval with the condescending head of the office staff, we stopped in to a coffeeshop down the street and struck up a conversation with total strangers---they had also been Peyton patients and also had complained about the horrible treatment they received from office staff.

    I have seen Dr. Peyton and most of the PAs over several years. They have all been great to work…read morewith. I find the staff to be professional and courteous. I'd note that they are training a few new people at the moment but have not had any problems. Dr. Peyton has treated me on multiple occasions for multiple injuries and has performed five surgeries on me to date (I have complicated medical problems). I would not hesitate to recommend him to anyone. Dr. Peyton is knowledgeable and willing to listen. If a patient is passive, Dr. Peyton will provide his assessment and move on quickly to the next issue--it is a business after all. If, however, you are a patient who requires more info, he is happy to explain as much or little as you require. While he has strong opinions (which, being a doctor, he should), he is also more than willing to listen to alternate perspectives and take those into consideration. I have have never felt I was rushed out the door. Dr Peyton has been willing to admit when he is at a loss and has always been honest about what he knows, what he doesn't, what the risks are, and where I ought to turn for additional help.

    OrthoPelvic Physical Therapy - physicaltherapy - Updated September 2026

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