Surgery Center and phyical therapy staff are patient focused with excellent skills Communication with my Surgeon through My Mobility app gave mr rapid access to my questions and concerns read more

I had 6 back surgeries performed by a physician at Spectrum and it has been 6 months now I have a gapping wound in my back which shows wires from my stimulator that was installed a second time at spectrum. The surgeon has now decided not to see me this is a separate issue they claim and want additional 2000.00. I do not recommend anyone let them operate on you! read more

Dr Glass is amazing as is all the staff !Friendly , professional , and efficient,it's makes for a pleasant visit

If I could give them zero stars, I would!!!!! My mom had to go to Spectrum Orthopedics today. She has been in a rehab facility for 3 1/2 weeks progressing and getting ready to go home. They put her in a wheel chair that was too low and small for her. They rammed her foot (on the side of her fractured pelvis) into the floor when going over the threshold causing her much pain. then left her leg hanging while pushing her causing extreme pain. My sister had to walk backwards to hold my moms leg up to help alleviate the pain. The doctor and staff have no compassion or empathy. Because of Spectrums lack of caring, they have set my moms rehab back. I hope she never has to go back there. I would not recommend this place to anyone. Very dissatisfied with Spectrum Orthopedics read more

Doctors are wonderful. Administrator and office manager was extremely rude. For that reason, I would not recommend.

Left sitting in the waiting area for an hour and a half Thank you for refunding my copay read more

I have seen Dr. Dulik several times. Once for my knee, then for my shoulder. He was on time and very pleasant and thorough. He did not push for me to have surgery, which was great. Spectrum Ortho therapy was great. read more

Dr spent very little time with me. Did not explain or show results of xray or MRI. Very disappointed. Would not recommend

Always see Dr. Shepard . They are always on time and I get out of there with in an hour. Nice new location and they accept both Aultcare and Med Mutual. read more

My husband was a former patient of one of Spectrums retired doctors. He broke his femur/hip on a Sunday afternoon, ER called Spectrum to consult, they never returned the call to the Dr. After waiting in the ER for almost 3 hours the doctor sent us home with instructions to follow up with a Orthopedic surgeon from Spectrum. My husband called Monday morning and left a message with a request they call him. Spectrum never returned the call. We will be going somewhere else! read more

Good location. Very nice facilities. Staff were friendly & helpful in person. Spectrum surgeon & his Mercy surgical team seemed very skilled. Process was smooth & recovery was surprisingly easy. But it did not have any of the desired results, however, with absolutely zero reduction in pain. The rating, however, honestly has little to do with any of these things, but is based on the abysmal Spectrum patient experience, which is exceptionally impersonal, even by the low standards of 21st century medicine. Your relationship will be not so much with a doctor or a nurse, but with the nurse's desk voicemail. Calls are answered by operators who are friendly & try to be helpful. But they try to the point of being unhelpful, often giving you the impression they are transferring you to someone you can talk to but in effect just transferring you to someone's voicemail. It can take a long time to realize pretty much all your calls are fated for voicemail, because the operators sound so convincing that you are on the brink of talking to an actual person who will answer your every question. Based on a year & a half of experience, calling about once every month or so, some voicemails get no response. You will be repeatedly left to wonder whether you should give them more time to respond or you should try, try again. The majority of voicemails get a response, but it's one of the most frustrating responses imaginable. Spectrum will make one & only one attempt to contact you about an issue. If you miss their one call, they will leave you a voicemail, typically with no helpful content but only a request for you to call them back. But when you call them back, you get an operator who transfers you back to the nurse's desk voicemail. This can happen again & again & again, with Spectrum leaving you a series of voicemails asking you to--in effect, give their voicemail a call back. And you will call them fairly often. Not only because your voicemail went unanswered or because you missed their one attempt to call. You will also call because you eventually spoke with someone but were provided incomplete, conflicting, or confusing information. When you do speak with someone, it is likely that their familiarity with your case goes no further than the summary notes they just called up on their screen, which they are reading through as they talk to you, notes which are sometimes flawed themselves. You will also call because, aside from the post-surgical period, Spectrum is thoroughly listless & passive in their communications. Aside from the post-surgical period, no one will call to check to see whether any progress is being made, whether a referred treatment is helping, or whatever. In fact, even worse, if you are on the phone about one thing, they will never inquire about anything else (e.g. whether injections are working, whether physical therapy is progressing). It is always the absolute bare minimum. If something is left for you at the front & ready to pickup, you may or may not receive the courtesy of a call to let you know. It's almost worse that they sometimes call, because next time you expect a call next time that never comes. Now, most of the Spectrum staff try to be helpful & show some awareness that problems exist. If you sound frustrated enough, operators will get someone to talk to you. And if you call enough times, you will probably be "granted" a follow-up visit. But a few seem utterly oblivious to the fact that things fall through the cracks, defensively explaining to you that you must be mistaken about this or that, or forgetting that most issues pass through a number of hands. Whatever the case, there are some kind of problems within Spectrum. Maybe it's their management or their operations (e.g. procedures, systems, under-staffing, turnover) or some combination. Overall, the Spectrum patient experience is more reminiscent of the DMV than of your general practitioner. It is so frustrating, that it is difficult to deal with them without dreading it. Little is handled efficiently & most issues require multiple efforts. It is so bad, it is hard or even impossible to trust them with something so important as your health. P.S. Please note, that this is not only first negative Yelp review, it is also first one that is not five stars. P.S. Tried to submit this through the Satisfaction Survey featured at spectrumortho.com. When survey link is clicked, the page asks for a password. But password you use to login to Spectrum account is not accepted. So maybe it is some kind of unique password? Which would be fine, except there is absolutely no indication of this on the page. Pretty typical. read more

Spectrum orthopedics is everything I hoped for. Dr. Conlan is a very professional, no nonsense, but easily approachable Surgeon. After being in severe pain for a long time, greatly affecting my life, he replaced both of my hips, and I couldn't be happier. The Staff is very friendly and accommodating. I will be forever greatfull. read more

In reading the review about never being able to reach someone, I found it strange. I find everyone to be Johnnie On The Spot. I have never waited more than a few minutes for an appointment and someone always calls me back quickly. I like the staff I have dealt with and will use them for my impending knee replacements. Julie Geltz read more

What a lifesaver to find Spectrum Ortho. My knees had filled with fluid the size of coconuts on a friday, and woke up saturday morning unable to walk. Took the drive from Youngstown to North Canton on a gamble and feel like i won the wheel of fortune 30 minutes after hitting the door. Staff were totally understanding and helpful and the young doctor that treated (meaning drained) and added topical pain and cortizone was a wizard. For something like my condition, this is THE place to go instead of a regular ER. If your going to put out a fire you have to go to the source and these folks are THE SOURCE! Thank you Spectrum. i will be back. Lol read more

My 9 year old broke her foot & we were referred to Spectrum by Mercy ED. Her first appointment was scheduled for 11:30am and we were asked to come in at least 15 minutes early to fill out paperwork. It is now 12:40 and we are still waiting in the lobby... read more

Spectrum is another medical monopoly that really doesn't care about it's patients. Took my daughter there for simple sprained ankle. After x-ray and doctors visit I was convinced to purchase cheap Velcro ankle brace for only $25 dollars. I was told they would bill insurance $180, but I'd only pay $25. Month later I get bill for another $60. That's $85 for a brace I could have picked up a drug store for $25. Talked to receptionist first, she explained they get a lot of complaints about exact issue. She directed me to head of department and I was told the man that convinced me to buy brace was fired. No resolution on my $60 bill. I was transferred to office manager that never returned my message. I will never go back to Spectrum and I'm going to write and post as many bad reviews as possible so no one else is scammed by this horrible company. read more

I've seen two doctors in this group and the results are mixed. First doctor was reasonably good but very conservative in treatment. Second doctor had the worst bedside manner that I've experienced ever. In two visits with second doctor, both times I saw him for less than a total of three minutes while he directed nearly all of his comments to the resident staff that was trailing him and rarely to me. Disappointed in the treatment plan and opted to see another ortho group to resolve my broken leg. read more

the place is great. the staff are very professional. the results are terrific. i had a joint fixed that noone else could touch. the hours are fine and the machines are new. read more

I was a new patient on 6/8. Upon arriving home, I discovered the facility listed a bunch of procedures that it NEVER performed. They also listed a diagnosis that the doctor never spoke to me about. When I called and asked them to correct the errors, they refused. They said that because I CHECKED A BOX on my medical history form, it is their POLICY to list this "diagnosis" (which was COMPLETELY unrelated to why I was there), even though it was never discussed with me. They also said that because I checked the box, it was their policy to bill for a related procedure, which stated that they "counseled me AND offered treatment options." They are not even the right type of doctor to be offering the treatment. I explained that I had already reported them to the Ohio Medical Board for potential fraudulent billing practices, and they finally agreed to adjust the procedures (since they didn't actually perform them). They refused to removed the "diagnosis" they never spoke to me (and lied about performing treatment about), so I will be fighting that. I strongly urge you to find an another facility - one you can trust to be both ethical and legal in their patient care. Also, unless you want them to bill for a diagnosis and a procedure they didn't perform, don't tell them in your medical history if you smoke, drink alcohol, skinned your knee 10 years ago or anything they don't need to know to fix the issue you are going there for, because they will take it and fill up your chart with as much BS as possible. read more

I will never go to this place again!!! I thought the doctors were mediocre. The facility was nice but than when it comes time to bill paying... Well just forget it... They dont' work well at all with you. I will Never go back!! They claim they sent letters out to me that they never did and than expected for me to pay a large amount of money out of my pocket or I was going to get sent to collections.. They were unwilling to work with me at all!! Being a single mother its a little difficult to just pay a lump some of money when its not in my normal budget. I have a great job but its still not an expected amount of money. What about people that don't make any money at all and can't afford to make payments- I had been sending these people money and they still were going to turn me into collections if I didn't pay this lump some all in full... even though I was paying them money already!!! I couldn't believe it!!! Never again will I go there.... There are far better places to go then to Spectrum Orthopedics!!!! read more