It has been about two years since they moved from their Alemany Blvd. shop to their current Mission…read moreSt. location. I was asking Vickie if she misses the overhead BART train noises. She smiled and told me this location has more foot traffic and is better. It took about two hours for them to do my oil change as I wasn't in a hurry at 10:15am on a Wednesday. $86.75 for a regular oil change. No issues. Keep up the good work.

They are honest and they can be trusted. We have been…read morebringing our car and van to Excelsior auto for many years They have a great location on Mission St. A loyal customer, Elaine

I rarely write reviews, but I could not have better things to say about this shop…read more From oil changes, tires, brake pads + rotors, and preventative maintenance -- this shop has provided exceptional service since the time I started going there (1.5 years ago). All the mechanics are quick, efficient, and very professional in every aspect when it comes to servicing vehicles. In addition, Ping is very well-versed in explaining exactly what the mechanics will be performing on your vehicle; as well as offering an honest suggestion on whether or not something actually needs to be serviced (a lot of shops do not have this kind of morale and are just trying to make money off of you). The overall vibe/essence of this service station exudes a light, happy, and most importantly professional atmosphere where all the mechanics act urgently to resolve your issues. You truly feel taken care of here. I full-heartedly recommend this amazing shop to anyone who's looking to get their car tuned-up/fixed/serviced. With gratitude, Johnson

I did a few oil changes and tire rotations with Hayden Autocare, the workers who did the tire…read morerotation messed up my wheel lock key. I ended up changing the wheel lock and they messed it up again! I stopped going back to them. If you get a tire rotation from this auto shop, make sure you take a photo of your wheel lock before they operate on your car.

The initial response through Yelp took 2 business days but all subsequent responses only took…read moreminutes. My guess is the shop was really busy the first time. Not a problem. On the day of service, I was in and out in about 30 minutes for an oxygen sensor replacement. Nice and quick. 多謝 K West!

I made an appointment for 1:30 PM because I was told the parts would be there by then. I arrived…read moreearly at 1:20 PM, only to find out the parts hadn't even arrived yet. They finally came around 2:00 PM, but even after that, the installation still hadn't started. I understand that delays can happen, but I don't understand why customers' time isn't respected. Waiting over an hour after arriving for a scheduled appointment, with little communication or progress, is frustrating and unnecessary. I hope they improve their scheduling and communication so future customers don't have the same experience.

Came in for an oil change. Arrived at 9:40am on a weekday and there was one car ahead of me so the…read moreentire experience was about an hour (waiting for one car and then doing my oil change). Just under $80 all inclusive. After the oil change, the mechanics informed me about a couple other things they recommend I address with my car. They provided me with quotes for visibility but didn't pressure me to complete the services which I appreciated I.e on was a filter change which I can do in my own. Through multiple visits with this mechanic, I've always trusted them to be authentic and I really appreciate their sincerity.

Called toward the end of the day and was surprised at how quickly the staff answered the phone. The…read moreperson I spoke with was super responsive, helpful, and didn't hesitate to take me in--asked me to come by right away. When I arrived, they were polite and got the service done quickly. They did a great job on my car for a very reasonable price. One of the biggest things that stood out to me is how HONEST the staff are, which is so important when it comes to finding a reliable and trustworthy auto shop. My sister has been coming here for years and they've never let her down. I'd definitely recommend this place and will be coming back myself!

AMAZING SERVICE. VERY KNOWLEDGEABLE. QUALITY WORK. GREAT VALUE. INCREDIBLE CUSTOMER SERVICE…read more EXTREMELY HELPFUL. As someone who extensively reads through reviews and is selective about what services I pay for, I can absolutely 100% recommend Heavenly Auto Care. On the phone, I spoke with Hermes who is a genuinely nice, honest person and very knowledgeable and professional. I explained to him that I previously brought my car to the dealer due to getting a dashboard alert for a brake system malfunction. Per the dealer, I was told I needed to replace the master cyclinder and get a brake fluid flush. The dealer's quoted repair estimate was ~$1,746. They also recommended a few routine maintenance things (i.e., replacing the front/rear wipers and the cabin/engine air filters). If I were to have gone through the dealer, for parts and labor, it would've cost ~$307! Hermes took the time to explain to me in detail the possible causes for my car's brake issue (it was very interesting and informative) and the break down of the costs. The quote he gave me for the brakes was MORE THAN HALF the price of the price estimate I got from the dealer! Hermes took the time to look up my car, its specifications to get more accurate quotes for parts, etc.; and shared lots of helpful tips to save money on my car. He effectively communicated with me by calling and updating me about when to expect the ordered parts and when they had arrived at the shop. I also appreciated the flexibility allowed in me choosing when I could bring my car in. On the day of, Hermes was friendly, professional, very knowledgeable, and very helpful-- as I had experienced him on the phone. He explained everything very clearly, took the time to explain things so I was informed and aware (I learned a lot from him!), was transparent about pricing, and gave a bunch of helpful tips and advice. The shop also got my car worked on and finished hours before I had expected. I am so appreciative of his honesty, willingness to help, patience in explaining/teaching me, and his thoughtful feedback and expertise. The folx at the shop were similarly pleasant and hard-working. Look no further for your new mechanic-- Heavenly Auto is it! Thanks Hermes and team!

I could honestly write an essay about how patient, knowledgeable, detailed, and direct Hermes is…read more As a woman, it unfortunately does not surprise me that I've been ripped off, gaslit, overcharged, lied to, or dismissed by mechanics over the years. A trusted friend referred me to Heavenly Auto Care years ago, but because of my past experiences, I still hesitated to take my car there. Ironically, I even referred my high school counselor before ever going myself. Last week, I finally stopped by for a quick quote, and unbeknownst to me, Hermes completely changed my perspective on what an honest mechanic experience could look like. From the moment I arrived, he took an incredible amount of time answering my questions, explaining things thoroughly, and giving me more information than I even knew to ask for. He was honest about what work was actually necessary versus what could wait, which immediately built trust. The next day, I went back and waited while Hermes and Morgan diagnosed my car. Again, I was genuinely surprised by the level of care and patience they showed. Hermes walked me through the issues step by step, showed me exactly what was happening with my vehicle, listened carefully to my concerns about the noises I was hearing, and gave me a realistic and detailed breakdown of what needed to be done and what it would cost. Unfortunately, I learned I need suspension work done again only a year after having previous repairs elsewhere, and Hermes clearly explained why. What stands out most is the amount of care, integrity, and time he gives every customer. Even when I called back on a busy Monday feeling overwhelmed and anxious about my car, he remained honest, direct, patient, and transparent about scheduling and pricing. I'm genuinely grateful to have finally found a mechanic who treats customers equitably, takes pride in his work, and deeply values his reputation. It's no surprise Heavenly Auto Care and the entire team have such glowing reviews across Google and Yelp.

My friend found Royal Auto and we went there straight to the shop after the accident and spoke to…read moreAhmad. I can't thank you enough on how your team fixed my car. First I was worried about the 1 tire that was not covered by insurance and you replaced it for me. Detailed my car, my rims that I couldn't clean properly , just WOW extra service for your customer. Continue with what you do, I have high respect on what and how you do your service. I highly recommend you to anyone. Thanks again.

We have had a good experience with Royal. Our van's driver door power window got stuck in the…read more"down" position on New Year's Eve. Truthfully, Royal was the only body shop I found open on that day, so it was entirely an "any port in a storm" choice for me. Despite his trying to close, Ahmad got the window back up and locked into position and we made an appointment for a repair after New Year's. Unfortunately, the replacement part failed after a couple of weeks. Ahmad stood behind his work and installed another window regulator. Unfortunately, that unit also failed a few weeks later. Obviously, I wasn't happy about that, but Ahmad again got the van back in for another fix. I can't fault Royal because it hasn't charged us for anything beyond the initial repair. Appointments are available without long waits and all repairs were made on the same day as we dropped off the van. Ahmad is a good businessman who provides his customers with a good experience.

I wouldn't have even known about this business if it hadn't been for an AI recommendation and then…read moreI followed up to see if they were on Yelp and sure enough they were with good well deserved reviews. I dropped by to get a quote for some preventative maintenance that I was getting done on my Honda Odyssey EXL minivan. I had printed out the things I wanted done mainly because I had just acquired the vehicle several months earlier and in reviewing its history of maintenance by the previous owners I saw there were some things that needed to be done that had never been done. So I made a list of having the timing belt replace the serpentine belt replace the water pump replaced the rollers and tensioners for both the serpentine belt and the timing belts replaced. So when I dropped in with the list they very nicely offered to give me the cost and contact me with the total. I explained to them that I was retired on social security so I really did need to know what the out the door amount would be for just having those specific things replaced. Not too long later that day I got a text as I had requested of the complete total out the door and it was quite reasonable. Anyway a few weeks later I made the appointment for the preventative maintenance just the week before when I was going to bring it by. The service was excellent and I will tell you one of the most wonderful things about this place is you step inside their repair facility and it's like stepping into the family owned repair garages that I knew when I was a kid and a young fellow. They are far and few between nowadays and it was wonderful to actually find this one. This one's definitely a keeper and I just wanted to share with all of you my positive experience and responsive and excellent quality work that they did on my vehicle.

For almost over 4 years this has been my shop to go, the brothers who are owners fred and robert…read moreare awesome the prices are as best as they can be and they are super honest about the work, if not needed they will not charge you with random stuff and they always ask before working, fast and reliable. We have had everything from engine fixed as to full service to the cars here and always amazing work and customer service.

Best experience I've ever had at an auto repair shop. They have recently split into two separate…read morebusinesses. The tire business is still Bay Tires but the auto repair business is now called Lin's Auto Shop. The owner John Lin has integrity. He knows I have minimal knowledge about cars and did not try to upsell or do unnecessary repairs. He's even done some minor repairs at no cost. I really have nothing bad to say about the repair shop. I've never bought tires from Bay Tires but I will next time I need tires.

I had the best experience at Bay Tires today. I had my car in for service at the dealer today and…read morethey said there were two nails in the right rear tire and that I should replace the tire and replacing only one tire wouldn't be a good idea because the different tread wear would affect the ride of my 911. The quote was very high, and since the tires had only about 8K on them, I declined and went to Bay Tires where I bought them, 16 months ago. I didn't have any paperwork, but Bernie got his guys on it who found the two nails and plugged the holes and I was off and running. No charge!