Dr. Shelton did not treat me like I was an adult even though I am 21 years old. He didn't seem to…read morebe very kind. He seemed rushed and ready to get to the next patient instead of hearing me out about questions I had.

Dr. Brad Jones is my hero! He and his people have been taking care of me for over 15 years and I…read morerecommend him to everyone all the time.

From the owner: Welcome to the Fayetteville dental practice of Dr. Brad Jones. Here we strive to establish trusting…read morerelationships with all of our patients as we work together to provide excellent care in a comfortable, relaxed setting. We accept patients of all ages, and our professional team will focus on your individual concerns and needs as we establish a diagnosis.At the office of Brad Jones, DDS, we listen closely and want you involved in all treatment decisions. Our goal is to provide you with dental care that lasts a lifetime. From preventive or cosmetic care to advanced dental reconstructions, we are prepared to help you reach your own goals for dental health whenever you are ready.

100% satisfied and highly recommended. Very professional and kind staff. Dr. Vargas was amazing.read more

Went in for a cleaning/inspection. First issue was that they made me come BACK 3 days later for the…read morecleaning (which was very inconvenient, and not something I've ever had to do before.) Then they said because of how they billed my insurance (in a way where they get more money of course) I would have to pay a $100 Deductible despite the cleaning being the EXACT same as a normal cleaning, which Insurance would cover in full. Then they kept trying to upsell me on some laser cleaning nonsense as well as trying to nickel and dime me by trying to charge me for fluoride and things. THEN they tried coming back a month later and saying I owed $200 MORE for xrays, which I told them I wouldn't be paying. It's clear this company is just a dental chop shop where they just try to cram as many people in as possible, and bill them in a way where they they can extract every last penny possible. The fact that that I had to pay $100 for a NORMAL cleaning, despite it being covered by insurance is outrageous. Avoid this place at all cost.

This dental office is horribly run and engages in deceptive billing practices with insurance bait…read moreand switch. Long story short I had insurance when I went in and had them verify it. When appointment was complete I asked how much I owed and they said nothing. A month or so later I got a bill for 150 dollars. Then another month went by and it went to 270 dollars with them not getting back to me on my original inquiry about the first bill. I was a little busy at that point and it took a month or two to follow back up and I asked for visit dates and insurance billing history cause I was going to look into it. After a week or so of looking into it I found out they called my wife behind my back and coerced her into making a payment with them for the full 270 amount. They lied and told her it was for her previous appointment because her insurance was messed up. Very unethical business practice to intentionally deceive husband and wife patients against each other in order to get a bill paid for a couple hundred dollars. Will NOT be going back and looking into options to get this resolved in other ways.

I found Dr Stephens when I moved here in 2017, and have been with him since then. I have had a…read morevariety of procedures done, from simple cleanings to implants. He is not an inexpensive dentist, but he is highly skilled and excellent about discussing options and advising if something is needed right away or if it can be a wait and see situation. I never felt pressured. I trust his opinion and his skill level. He is congenial and easy to talk to. His staff has been very cordial. I highly recommend him.

I have had only terrible experiences with this office. I experienced incompetence,…read moreunprofessionalism, and poor ethics in both the front and back of the office. My 1st appointment (Feb 2018) they scheduled the wrong appointment for my husband and me. Because of their poor communication, I had unexpected extra exam charges and the total time for both appointments was FOUR HOURS, of which more than 2.5 hours was spent just waiting. Also, during my appointment the staff was discussing office politics and spoke poorly of other staff members, which is appallingly unprofessional. At the next appointment (Mar 2018), they scheduled me to see a new dentist. My first appointment was with Dr. Dalby, and the second appointment was with Dr. Chilton. I was in NO PAIN at all before this appointment. Dr. Chilton gave me the shot, and I immediately had a negative reaction- nausea, anxiety, dizziness, heart racing. That did not subside until about an hour or hour and half later. I mentioned the reaction to the assistant and she told me it was normal. Neither the assistant nor Dr. Chilton took me seriously. Dr. Chilton finished all 4 fillings in an hour and 10 minutes. My impression was that she was rushed. Also, during the procedure she did not seem proficient. Several times the water they were using built up and I asked for suction, but they took a while to get it out. I felt like I was drowning. She checked my bite, but I told her that I was still so numb I didn't know if it was really right or not. About an hour after I left the chair I returned to have a few rough edges smoothed out, although only my tongue had feeling returned, so I still didn't know if the bite was correct. There is a long saga that follows, but the short version is that every single one of the fillings Dr. Chilton performed ended up with a much bigger issue. I was in AGONIZING, DEBILATATING PAIN for a MONTH after this appointment and it took three different dentists and an endodontist to find all the issues and finally relieve the pain. One filling she left out the filling material, so my nerve was exposed (see photo). It was highly painful to eat any foods, hot or cold. Another filling was so deep that it caused the death of the nerve and I needed a root canal. That is damage to the tooth that cannot be undone. Dr. Chilton altered the shape of the last two fillings so much that it totally changed my bite. It resulted in jaw muscle spasms that caused headaches so severe that my head literally felt like it was going to explode. I went to the ER because I was concerned that I had some neurological issue. I have given birth to two children without any pain medication. I am not someone who seeks medical intervention when it isn't necessary. This appointment and the work performed was so incompetent that it derailed my life, diet, and budget for a month, with long lasting impact. The total cost of the resulting dentistry and lost work was $6,500. I only work part time, if I worked full time that number would have been much higher! I asked River Dental for the money my insurance company and I paid for the fillings (~$400) to be refunded. I did not seek damages or payments to help with the astronomical costs of the care I needed after their errors. They were only willing to refund money IF I agreed to sign a waiver releasing them of responsibility and agreed not to tell anyone about my experience. This was a giant red flag to me. Either this office takes care of their patients and fixes their mistakes by correcting the work or helping cover those solutions at other offices, or they have to deal with the negative fallout in reviews. One of the reasons I chose this office was because they had five-star reviews online. But it seems that they are buying off the silence of disgruntled patients to get this 5-star rating. This is unethical and wrong. I refused to sign the waiver and forfeited my $400 refund to be able to share this warning with you. Stay FAR away from this office. The staff and dentists are inexperienced, incompetent, and unethical.

While the dentist work and office people are friendly, the corporate billing service is separate…read morefrom the office here and is horrible.

I was so impressed with Dr. Keech and his staff! After me neglecting my teeth for years he took…read morecare of everything in just 2 visits. I had been told years ago and with less problems it would take 18 months. Dr. Keech truly cares about his patients and their comfort.

They seem friendly and all but they didn't contact my insurance company to pre-approve or figure…read moreout what my insurance would actually cover. So I got stuck with the entire bill. Seriously frustrating and the nice lady on the phone wasn't apologetic at all simply saying pay the whole thing or we will send it to collections. I've been to other dentists where they've made an error like that and they either give a discount or eat the cost. I won't be back.

Our whole family has been seeing Dr. Bell for 18 years now. He and his hygienists are office…read morestaff are all very friendly and very professional. We have received excellent dental care and trust his expertise.

I've been going to this location for years. My whole family sees the dental hygienist, Brooke. We…read morejust love her and she always does a great job cleaning our teeth. She also cleans my 6 year olds teeth and I'll swear up and down that she's the reason my kids look forward to going to the dentist. We see Dr. Sauser and she is wonderful. She is quiet and kind and gentle. We have also had the pleasure of seeing Dr. Bell. They both handled my children very well. The office has very polite staff and the atmosphere overall is relaxing and calm. I'd recommend being treated here for your dental needs.