Gosh! How have I not reviewed this location yet? They have always been a delight and they have…read morealways been helpful. I usually shop when I need a specific shoe for an occasion, or I have a coupon. This location has ok parking, totally manageable. The store inside is extremely clean. I sometimes shop for pricing online because the shoe maybe cheaper elsewhere and I maybe able to get a coupon. I'm not sure if they price match. I will have to look into that. Hot tip: always hot up the clearance section first then the main areas.

They have a nice wide selection of shoes. The sales team that I was there that day were friendly…read more The cashier Sherry was approachable and connects with people. I had bought new work shoes and took interest in what I do.

I had an outstanding experience thanks to Orlando and Ruthie at the Newport News location!…read more Orlando was extremely helpful and took the time to help me find exactly the shoe I was looking for. When they didn't have my size available, Ruthie, the manager, went above and beyond by calling around to another store and locating the shoe in my size. That level of customer service is rare these days and absolutely deserves recognition. Both Orlando and Ruthie were friendly, professional, and genuinely cared about making sure I was taken care of. Five stars without hesitation. Thank you, Orlando and Ruthie, for an exceptional experience!

My husband and I will only purchase our shoes from Point 2 in Newport News. The staff is friendly,…read more knowledgeable and professional. Ruthie, the manager, is like no other. She goes above and beyond for customers and has her staff do the same. Spearheaded by Andrea, Point 2 far surpasses larger stores in major cities. I'm sure the same can be said about their Chesapeake location.

It was that time to buy new shoes both for casual wear and working out. Shoe Carnival has been a…read morereliable place where you can get shoes for a reasonable price. Let's see how the visits went. For both visits, they went very smooth. Finding my selections was no problem at all. The staff always welcomed Sophia and I during our two visits and were willing to help any way they could. The process didn't take long for me to select two pairs of shoes to my liking. And Sophia purchased a pair the 2nd time we were there. Checking out was definitely a breeze with staff and was seamless. There's not really much to add except that I was very pleased with the experience. This place still holds up and will be used again the next time we need shoes. Till next time :)

start out with this- store was clean, music was good, everything was organized and the register…read morelady was awesome. HOWEVER the one star is to the old lady working there who thought it was okay to parent my children???? I was checking out, mind you no one else in the store that you could see and the register lady was being really nice. My 8 year old started out rough with the wheel- I get it. I told him to stop and he did. his TWO year old brother who could barely spin it started trying it and as im giving my email this lady had thenerve to direct my children sternly???? excuse me? I didnt say anything and her badge of her name was hidden so I dont even have a name. HOWEVER that wheel is kid height- they did nothing but spin it and you talk ugly to my children???? Especially to my TWO year old who is just trying to get it to spin in the first place. Then when she walked around the counter and before i cohld even take a step my TWO year old tried again and she caught an atridue in her face towards him. will be going out of my way to go somewhere else and telling my clients and friends/family to do the same because who do you think you are talking to children you dont even know like that? Especially when they arnt doing anything wrong.

Unfortunately had a bad experience here with the old hostile cashier Christine, coming from another…read morestate account got flagged, we asked if we can step to the side to confirm we're making this transaction and of course it made her so upset.

I had a great experience with Emily and Lani with their terrific customer service. They went out…read moreof their way to make my trip successful. These two ladies are what every employee should stride to be.

I went to the Good Feet Store last month after a last ditch effort. I had seen a sports medicine…read moredoctor (two different ones for two separate opinions) after I had started having severe pain in my right foot and could only tolerate walking on it on the outside of my foot. Both doctors, with X-rays, confirmed that I had arthritis with bone spurs and maybe therapy would help. The first doctor talked me into a cortisone shot. It didn't do a thing (I completely regret it) I finally booked an appt with the GFS and went the first of August. After a 2 hour appt with Brice to find the best fit for me, I walked out with a 3-part system. I followed it to a tee. I missed exercising and I wanted to do it again so I was determined to get my foot back, plus my hip had started hurting so I had started walking completely different now. I looked funny walking, and hated it. Anyway (gosh I sound like an influencer, i promise I'm not), I did all the exercises I was supposed to do but I found that the arches weren't enough for me. I needed more. Don't get me wrong, they helped a great deal, but it wasn't the perfect fit for my issue. I had a 1 month follow up today. I saw Milan (Brice wasn't there). He remeasured my foot and it had made a difference, but I told him my concern. I know I frustrated the heck out of him but he listened and after 45 minutes of trying different arches, I came home with some new ones to try. I walked Sam's Club for an hour in them after I left and they felt great. I am so happy. It may be expensive but it's worth the investment by far! It's a lifetime guarantee and sometimes it's not just your feet that need alignment but it's other areas, like your knees or hips. Thank you GFS!

I was in the area of the Newport News location and walked in. I was instantly greeted by Tony W…read more He made the experience wonderful as he guided me through the process! I am in Day 2 and already notice the difference.

I was in the middle of searching for shoes and I ended up having a bad experience with my child. He…read moreis special needs and usually doesn't run off . The staff saw how frantic I was and everyone in the store went searching and helping me look for my child. He was gone for about seven minutes and he was in another store on the side of the mall. I appreciate all the staff who went out their way to help me find my child. I will continue to be a customer at this store and I am highly satisfied . he loves his shoes ! thankyou again to the friday evening staff!

From the owner: At Shoe Dept., you can find brand-name shoes, the latest trends, handbags and fun accessories at…read moreaffordable prices for women, men and kids. We're a family-friendly footwear store with 1100+ locations carrying well-known brands for everyone such as Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

Visited this location to check out new shoes for back to school. I was impressed with the number of…read morename brands in this store, they didn't have all the styles in the brands but enough for school shopping with kids! They had a sale going on but prices could have still been a little lower in my opinion. My only gripe would be, they never greeted us or asked if we needed help. But we were good and found a couple shoes for school so I guess we scored!!

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

Big, spacey, pretty clean, new, many sneakers. I didn't buy…read moreanything there because they don't have my favorite brands. It's nice for the ppl looking for sneakers and casual shoes. They are friendly and don't follow you all the time. I like the freedom. They sell snacks too.

Just went in this new shoe store encore, was loving the selection; was being helped by a nice young…read moreguy, then one of the other workers came over, interrupted the sale and went off on the person the guy because that was "her register". All I've got to say is, wow! I won't be going back to that store again even though they had other shoes I liked. She was extremely freaking rude to him and didn't even acknowledge I was standing there.

Let me start off by saying this review is based solely on my opinion and my opinion alone and with…read morethat being said let's start this review! This business has a very nice selection of footwear and the employees are always there to help you out if you need assistance in finding your size or a particular style of shoe you might be searching for. But I believe the problem is the almost never have what they have advertised and when they call around to other stores it's either no other stores have them or they're not in stock at all ( this is what we were told yesterday when asked about a particular shoe). Would I return you ask, I would because you never know I may get lucky and find what I'm looking for and so might you!.

We came to buy shoes with a cupón, but the cashier denied us using the cupón because it didn't work…read moreon prices that ended in 96 cent every shoe in that row had 96 cent, the customer service was horrible the sales associate was very unhelpful. This is my review

I visited the Rackroom shoes in Williamsburg VA on Monticello Avenue. It was the best service I've…read moreever had purchasing shoes. I was greeted by the sales associate Cayce with a face mask. Lol. Cayce was very attentive as I looked for the perfect shoe. He helped me figure out my shoe size. He sympathized with me seeing how I've lost weight and sizing in everything has been a problem. I eventually found the right shoe and brought two as I was told about 50% off deal. I thought it was a great deal. I felt bad he had to go back and forth to the back to see if they had my size. It was much appreciated. Cayce even rang my shoes up to purchase. He was very helpful. You all an All Star associate and should be rewarded. He seemed very zealous about his position. Today was a pleasant experience. Cayce was awesome. You all should definitely keep him around. Artia Jones of Williamsburg VA

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.