Lana is fabulous. She quickly suggested colors and styles of blouses to go with my suit pants I purchased. Busy shopping day for a lot of people. She was personable and helpful to every person she checked out. Definitely appreciate her. Hope the store does as well! read more

Dillard's - Inside - Department Stores Near Me - Newport News, Virginia

A super store, in the old-school tradition. Organized, clean, well-stocked, quality merchandise, sufficient and knowledable staff. At a time when the competition is failing to preside over a zoo. We chose to return to Dillards four times in three days. And we were never disappointed. We are now committed Dillards customers. read more

Very nice department store, Great selection of quality merchandise Store had a nice layout, and a nice comfortable feel inside, It's a pleasure to shop here read more

Stay away from their so called vintage Louis Vuitton bags. I purchased 2 within a week of each other. This was only 4 months ago. One of them is falling completely apart at the seams. This purchase was close to 2000.00 and a gift for my daughter's birthday. Once you purchase one of these, you are on your own. Not only will they not return or exchange the items, but they refer you to a company ready to take more of your money to repair the bag. I've been a Dillard's customer for 40 years, and I will NEVER GO BACK TO ANY OF THEIR STORES. They've really gone down, and even calling the corporate office is a complete waste of time. BUYER BEWARE! read more

I hate shopping and only do it once or twice a year. Sometimes it's hard to find a person to help when you are at a store. Not here! The lady in the perfume section helped me to find exactly what I was searching for. read more

Good brands and prices. Super nice service and very clean. Looking for Baby Gears department, saw online but not in store. Good option to find mostly everything you need in one store plenty of good brands. read more

Jim in the Men's Department is amazing! We went in to find shirts and ties for my sons new suit. Jim went above and beyond. Maybe the best service we've ever had! Friendly, kind, knowledgeable, shared many tips and ideas. Such a great experience and a great person. Excellent customer service! read more

When I visit the Hampton Roads area, I generally shop at Dillards in NN. During my last trip, I needed some cosmetics and visited the store. This was a a unique experience. The Estee Lauder representative was showing all her insecurities while "supposedly" helping me. Lets just say, whatever I was looking for was not available. (I returned another day with a witness-just to make sure it was not just me. She too, experienced this lack in professionalism). When I left Hampton Roads, I wrote to Dillards - who never provided a response. Needless to say, this will be my last trip to this store. It was not just her lack of quality service, but the store having no response/regard for my experience after many, many years of shopping at this location. I can get better service at Neimans or Dillards in NC. This gave me such a bad taste that as much as I have shopped with Dillards over the years, led me to know.. it is time to move on. Other retailers will appreciate my shopping with them and references. Good bye Dillards! read more

This is a great store! The merchandise is high-quality, very up-to-date and beautifully displayed. I visit each time I am in town and it is by far the best Dillard's that I have seen. The lingerie department is my favorite. The ladies working there are very knowledgeable, well-trained and helpful. I travel to the area several times a year and I always go to this store--never disappoints. read more

My favorite place to find extremely low clearance prices with the most quality. They also have a great beauty department.

Today I went shopping at one of my favorite store. However, customer engagement was not part of the training at this location. Today was a sad because I had several associates pass me and no acknowledge at all. I had 2 older females look in another direction. While several younger associates were upbeat and professional. I spent $180.00 in the shoe dept. The young man in this area was Outstanding!! Great customer service. Also, the petite Blonde young lady working in The free the people area was outstanding too, smiles and engaging. The senior associates need some retraining on how to respond to All customers in a positive manner. This negative behavior doesn't help the Brick and Mortar stores to stay open. Oh yes, the 2 senior associates I referred to both work in the women's Designer areas. Customer service is very Important !!!! read more

I was so upset to the customer service department that intentionally give problems and lie to the customer. I had a 60 dollar reward certificate on my hand and they could easily scan it or manually typed in the number to redeem it but laziness and lied back to me saying I have already used it. I know that I have not used it and it is so shame and throwing this big accusation in front of everyone standing behind me on the line. Then I had to call customer service to check and see if the coupon is still there and not used it. They told me that the coupon is not claim and still active under my account. After I told them that they want me to email the coupon for them and rebuy my product again. To make this fact short, they waste all my time and manually entered my coupon and it worked. I was thinking, why can't they just do that earlier from the beginning!!! Horrible!!!! Very embarrassing!!!! I will never shop there again until they fix their problems... read more

Dillard's in general is always so much more expensive than their surrounding department stores. They do, however, have an amazing shoe department and the sales associates are always friendly. read more

This is by far the best department store on the Peninsula for clothing. They carry upscale clothing for professional working women and I can always find something on sale, too. Unlike Macy's where I also shop, this store: 1) Maintains their inventory neatly, 2) The racks are not so stuffed that you can't easily get to things, 3) There is room in the aisles to move around the merchandise and 4) It's never crowded when I'm there. I don't like salespeople hovering around me when I shop which is another thing I like about Dillards. They are there if/when I need them and that's the way I prefer it. read more

Awful customer service! Awful corporate service! Do not give them your time or hard worked money! Rude and grimey

My adult daughter and I went shopping today at Dillards for a sophisticated pant suit for a job intervew. A very important interview! We asked an associate in juniors and she directed us to Trudy in the Calvin Klein section. Trudy was fantastic! She chose the right sizes for Kelly and items that would look good on her. We bought 3 complete outfits. All looked gorgeous on Kelly. Thank you, Trudy, for outstanding customer service! read more

Excellent customer service and the best place to buy really cute full figure bras. I've shopped at Dillard's plenty of times in the past for clothes and shoes but over the weekend, I had to shop for bras at Dillard's because its almost impossible to find bras anywhere else bigger than a DD cup. The sales associates were very helpful and the prices weren't bad at all for good quality undergarments. read more

I've shopped here for years and never really had a problem until this last visit. Me, my mother and my grandmother went to the store and were looking through the little costume jewelry display. We were just looking getting opinions trying to find nice pieces and we were looking around about 15 minutes maybe twenty and the woman had come over to talk to us twice in that time. It almost felt like we were being racially profiled by our own race. LOL. My mother goes to the register to purchase and the associate says for all the time we were browsing she should have more items to purchase. My mom just laughed back with her playing it off and then she literally suggests my mom go pick out more items to buy that she needs us to buy more jewelry. Obviously we did not, I'm not sure how these associates are being trained lately but that was the strangest and rudest thing I've ever heard from an associate there. just a heads up. I hope to never encounter anything like this again and I hope the people of Dillard's do read this to kind of correct any weird rules they give their workers. read more

I agree that they are very expensive, they even try to sell merchandise that is damaged at a high price. I brought their attention to a dress that had a broken zipper, several snags on it and oil like spots.. offered to buy it for at least a 20% discount but they refused to give me any more than 10% off... and on top of that they had a manager try to argue with me that I should not want to buy the dress if it is damaged. Miss Kim had no customer service skills whatsoever- the girls at the register and on the sales floor were a lot more professsional and customer service oriented than she was. read more

We were shopping for bath towels one time and received a college education on the differences. Another time I was buying some clothes for my wife. After my wife and I visited with the clerk for a moment she left and the clerk guided me to the sizes and colors that she thought would please my wife. They were the best gifts my wife ever got. read more

I went into Dillard's the morning of June 3rd to purchase some last minute items for my fiancé. His birthday was that day and we had my daughter's softball game one hour after the time I arrived. I came in for 2 pair of shorts, a particular style of Oakley sunglasses, and some type of cologne set. I immediately went to the big and tall section and found 2 pair of shorts. As I was walking up to the lady at the checkout desk to ask about the location I would find Oakleys in, she was directing a gentleman to another location for what he was looking for, so I waited. When she was done I went up to the counter to ask about the Oakleys, she seemed kind of reluctant, which was odd. She stated, "well they should be over there in that area", while pointing towards the cologne. I noticed her staring at the shorts I had draped over my arms and the few other bags I had. I asked her, do I have to purchase these here, and she said yes. After JUST directing the older gentlemen to another location in the store without asking him to check out. Any other time, it wouldn't had bothered me as much, but I was rushing to make it to my daughter's game a city over, in very little time. I ran one to the Oakleys near the cologne area, purchased those, and left. I'll save purchasing the cologne for Father's Day and make sure I shop elsewhere next time. I felt like I was being judged because of my age or something, like she thought I was going to steal something. I am 28 years old, but look a lot younger. Either way, I was a frequent shopper, but that made me pretty uncomfortable. read more