For some reason, this review is showing as coming from San Francisco - I have no idea why. We are…read morefrom Sturgeon Bay WI. My husband and I just adopted a dog here 3 days ago, and truly believe that, if we hadn't taken him home that day, he would not be alive now. The dog was neutered on Friday, shipped from Kentucky to Wisconsin on Friday or maybe Saturday, and up for adoption on Sunday, when we found him. He wasn't on any pain medication, nor did he have an e-collar to prevent him from licking his incision, which looked like it had been stitched up by someone with absolutely no veterinary training. He was at least 10 pounds underweight, and he desperately needed bathing. By Tuesday the sutures had popped open and he had a nasty infection, requiring a very expensive surgery. Testing before surgery revealed that he had pellets from a BB gun in one leg, had slight pneumonia, and has indicators of Lyme disease. None of this was disclosed when we adopted him. As another reviewer said, the $400 adoption fee (which is considered a "donation" and is non-refundable if you return the pet) would be fine if the pets were properly cared for and if all medical conditions were disclosed. It seems that the shelter owners want to get as many animals in and out as quickly as possible, with minimal investment in their care. In fact, the woman who worked with us said that they do not have a veterinarian on staff. As far as the facility: there was a strong smell of urine when we came into the building, and there were quite a few flies around. We didn't see where the animals are kept, but were told that all the dogs were in one area during the day, with access to go outdoors, and that at night they were in kennels, two or three to a kennel. Outdoor areas had privacy fencing so we couldn't see what they were like.

We adopted our puppy, Jack (formerly known as Duke), from NEW Pawsibilities on July 4, 2020. He was…read moreone of three littermates all from Kentucky. When we got the dogs, they seemed fine and healthy but unfortunately all three were exposed to parvo before making the trip to Wisconsin. When we chose to rescue rather than purchase from a breeder, we knew there were risks involved, especially rescuing a puppy who was too young to have had all of his shots yet. Jim and his crew stood by our puppies 100% and did everything in their power to bring the pups back to health. Two were treated at the rescue free of charge (ours included), and we firmly believe Jim saved their lives. During the process, he updated us twice daily and was available all times of the day and night once we brought Jack back home to answer questions about what was "normal" during parvo recovery. It's clear he is truly in this to help save dogs, and he saved ours. We are so grateful and can't speak highly enough about our experience. So many of the negative reviews feel really unfair. When you rescue, you are bringing home a dog from a high population area who has been exposed to lots of different environmental factors. To expect a blank slate is unrealistic. Saving dogs takes work, and we knew that going in to the experience. To Jim and everyone at NEW Paws, thank you SO MUCH for bringing our amazing dog into our life. He fits into our family so perfectly, and we can't imagine a life without Jack. He's truly one of our pack and has brought so much joy to our home.

0! We have seen 0 credit!! Please be aware of TOUCH OF CLASS IN OSHKOSH on Old Omro Rd. they…read morestarved/emaciated our dog while we were in Spain. Once the small business was sold to a corporate company. Please be aware of the new ownership. Benny has gone there since he was a puppy, he is 6. They are blaming us since we asked them to own it. Please think twice before sending your dog to Touch of Class. This Is Debbie Allison, new manager's response... Our dog came home and threw up 4 times after drinking water because he was so ematiated. The carpet could not be cleaned. PLEASE DO NOT TAKE YOUR DOG THERE!! We tried to give them a second chance, but when asked to cover carpet cleaning decided to blame our dog. Please share!!

We have a 1 year old hyper active collie who needs tons of exercise! This place is an absolute God…read moresend for us! The staff is friendly and always treats our dog with kindness and respect! He absolutely loves going there! We love having a quiet dog when he gets back!

Aunt Cathy, thank you for all training and support for Bacchus and myself. you made it possible for…read moreme to walk my little baby and both of us not so anxious. how to deal with triggers that would send Bacchus over the edge. you are an awesome dog trainer. you made our daily lives more calm and less anxious. thank you again.

From the owner: A harmony of in-your-home services that ADVOCATE for pets…read more Animal Wellbeing Dog Walking Visits Oils - Essential Crossing Bridges Animal Communication Training Energy Healing

We are new to the area and I chose this place for proximity to my residence and it's excellent…read morereviews. So glad I did! I have a rescue dog who is frightened of new places, loud noises, etc., so I was very nervous about her 1st professional grooming experience since she came to me 5 years ago. My rescue girl was very anxious, but the groomers worked with her so well. She came home beautifully groomed and tired but relatively untraumatized. We will certainly be using their services in the future!

I took my dog here last week from grooming and she has never looked and smelled better. This place…read moreis so clean, and Connie was so helpful and nice. I highly recommend this place, will definitely be going here from now on. My only regret is not finding them sooner!

Emily is awesome. She does a gentle and precise groom every time. Scheduling is easy. The dogs…read morealways look cute and enjoy stress free grooming.

We are very happy with the grooming for our St Bernard puppy! Our dog is excited to go in and looks…read moreso beautiful when we pick her up! Love the cute flower she gets on her collar! I really love that Bernie is cared for and leaves feeling great! Scheduling is easy with my busy schedule!

Gus (puppy) is usually wary of strangers. He had no hesitation going with the vet for blood work…read morewithout me. Didn't even look back. He knows he is safe and loved there. my other two also have no hesitation going to the vet. it's a wonderful place.

I had been a long time customer. The prices are high and estimates seem more like guesses…read morelow/high, low/low, high/low and high/high for oral care. Most care just higher than other clinics. In the past, I was late canceled and no showed 3 times in a very short time span and I still stayed. Over 10 years there I did have some good Vet care experiences. More recently my young male cat diagnosed with a spindle cell tumor. I was left a Voice Mail over a holiday weekend of this horrible information. When I called the next day it was made clear I would be getting no follow up care until Tuesday as the Vet was out over a holiday weekend. The call was not coordinated with anyone. What happened going forward that next visit was awful. Over next few weeks there was a pain issue and things went from bad to worse...... When I made direct complaints about end of life care to the practice manager, and previously other staff, I was told how wonderful they really are and how other clients gave them flowers after their pets were euthanized. That was it for me. After talking with the practice manager, I notified the clinic that I would just transfer all my pet care, I received a response a week or more later and was told my pets would receive no more care or meds to sustain me until my intake visit at a new clinic. All of the other pets had current wellness exams. Before telling me this via email they already inactivated my pet account so I knew at that time I had to get moving faster and face additional expense with new wellness exams. I saw how the clinic seem to minimize their role on client's complaints on google reviews so I am leaving detail here. These were MY experiences and any response does not change them.

The main reason I am leaving this review is to ensure that I never come here again. They may be…read moregreat for locals, but I have been traveling to the EAA fly in with my service dog for the last three years. After a couple of weeks of travel, he needs to be washed (Standard Poodle). I keep his coat short so he usually just needs some water and soap. This is difficult for me in the RV, so I look for alternatives. I tried this place two years ago and found the self wash room to be filthy. There was long dog hairs all over the room and it had clearly been that way for some time. Fast forward two years later and I had forgotten about this place. They advertised a self wash on Yelp, so I thought I would check it out. When I got there I realized it was the same place. I then thought, it has been two years, maybe it would be cleaner. Not that it mattered, there was no other customers in the store, but I was told that self wash usage was booked out for a week. So, I am posting this to remind myself to not bother with this place ever again. I only need ten minutes of water to wash my dog. I had even brought my own towel, shampoo and conditioner for my boy. The main reason I look for a self wash is to not have to bend down, as my disability makes that difficult, thus the service dog.

Fantastic grooming service. They bathed my English Bulldog with care and clipped her nails to…read moreperfection. Very gentle and kind. I highly recommen!

My two year old dog has anxieties and the excellent staff at The Ruff House treat her like one of…read moretheir family. The grooming staff is also exceptional. Our dog looks forward to her play dates at the center and I appreciate that she comes home all tired out. I highly recommend this facility to others. We travel to Neenah from Oshkosh for the quality care that our dog is given.