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    OSR Exteriors

    4.8 (22 reviews)
    Closed 8:00 am - 8:00 pm

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    Response time

    30 minutes

    Response rate

    95%

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    I blocked this number then he text me from a different number at 3 am four days later.
    Sarah M.

    I wasn't going to leave this review, but this man is still texting me from a DIFFERENT phone number after I blocked his initial phone number. He text me an entire four days later at 3 am about an issue that was already resolved (pictures posted). All he had to do was leave me alone and this review would be nonexistent. I forgot he even existed. I had not even posted a review yet out of the kindness of my heart even though he didn't deserve any kindness for how he treated me. I should have instantly left a review days ago when he called me screaming on the phone for rightfully requesting a refund for a job he bailed on, but I was being nice. I was ready to pay him the entire amount for the job when he arrived, but an hour before he was supposed to come, he said he can't because "it's going to rain." (It was not forecasted to rain and not one single drop of rain fell that day.) Because the next time I had availability was two weeks later, I did not feel comfortable letting him keep my $350 deposit for that long. I asked him for a refund and he told me it would take 24 hours because of "how long it takes Home Depot" to refund him. Home Depot does not even charge you until you pick up. Then when I mentioned he used Home Depot in my review (with text proof of him sending me prices from Home Depot), he all of a sudden said he never even used Home Depot so he is just straight up lying one way or another. He had no reason to keep my $350 deposit for a job he bailed on the morning of, and to top it off, he said in one of his many posted and deleted comments he left on my review that I am lying about the next time I am available as if he knows my work schedule. I am a medical professional and did not have a break for another two weeks and he said I am lying about my availability because he wanted to keep my deposit for no reason. This would send alarm bells to anyone which is why I wanted my deposit back right away. He had no reason to keep it for even 24 hours longer. It made no sense. He also said on the phone, "there will be consequences for you if you post a review," which are his exact words before I hung up on him. He can keep lying and say he didn't threaten me, but you can easily see in his comment below that he is still threatening me once more with legal action for posting this review. I have zero reason to lie. I am highly reputable, well respected in my job and my community, and give five star reviews constantly to businesses who deserve them. I was absolutely shocked at this man's behavior, and for him to try to scare honest customers out of leaving a review is completely wrong and I would hope that Yelp will not stand for it. EDIT: He is deleting and reposting comments over and over for this review and I am getting email notifications for each time he does it. This time he put "we" are very sorry which is hilarious coming from ONE man who screamed at me on the phone and posted about 20-30 different angry comments to this review. Funny how he is taking my advice because I said his responses would be the reason customers are scared to interact with him. RESPONDING to his threat of legal action in his screenshotted comment: You were free pretty much every single day of the week when I consulted you which is an indication of how much "business" you had before I met you so I am sure my two day old review is not a "solid case" for how how you "lost business." Anyone can easily make the argument that if you lost any business from my two day old review it's because customers are reading your inflammatory response and are afraid to work with somebody who responds that way instead of apologizing for yelling at a customer (which I have proof in the text message below of you admitting you "raised your voice"). You only had three reviews when I consulted you before the "not recommended" reviews were reinstated so that is a pretty good indication of how much business you had to begin with. You are 100% the reason for any "loss of business." You did this to yourself, don't text customers who forgot about you four days later at 3 AM. FOUR DAYS LATER after I blocked you! When someone blocks you, that means leave them alone, not text them from a different phone number. That behavior is absolutely worrisome from a business owner. I would say that a business owner texting a customer from a different phone number after they are blocked should definitely be grounds for being removed from the platform. Keep thinking about me and reposting your comment every day though, you're only hurting yourself and your business.

    Rotton corner, section falling down.

    I needed some rotten wood replaced on the deck and some repairs to the fence. The OSR rep was very professional, delivered what he promised (and more!) at a fair price. It was a pleasure doing business with him. I highly recommend OSR for any deck and fence work.

    New deck + screened in porch and sun sail attachment/installation. OSR has more pictures above.

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    30 days ago

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    Matthew M.

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    2 months ago

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    Matthew M.

    Thank you, Sean. We would be happy to work with you again.

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    5 months ago

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    Matthew M.

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    3 months ago

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    Matthew M.

    Thank you, JJ call anytime. We are always happy to help.

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    6 months ago

    Punctual, good communication and fair pricing for a quick lawn job, would do business again!

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    Matthew M.

    Thank you, Justin. Happy to help out anytime

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    5 months ago

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    Matthew M.

    Thank you, Michelle.

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    4 months ago

    I worked with Matthew, he had good communication. They did a great job! They were very fair. Thank you, highly recommended!

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    Matthew M.

    Thank you, Stacy.

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    7 months ago

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    Matthew M.

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    2 years ago

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    Matthew M.

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    2 years ago

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    2 years ago

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    Matthew M.

    Thank you, Timothy. I am happy to help anytime.

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    2 years ago

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    Matthew M.

    Thank you, Albani. Happy to help.

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    2 years ago

    Mathew did an amazing job. Showed up on time and just went to town. Full of very helpful advice and has great prices!

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    Matthew M.

    Thank you, Mariano. It was a pleasure working with you.

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    2 years ago

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    Matthew M.

    You were a pleasure to work with, Carolyn

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    2 years ago

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    Matthew M.

    Thank you, Pushpak. Call anytime

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    2 years ago

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    Matthew M.

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    2 years ago

    Although I did not end up using the company the quoting process and explanation of the scope of work was very good.

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    Matthew M.

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    2 years ago

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    Matthew M.

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    100
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    2 years ago

    OSR completely transformed my backyard. Matt and his crew helped design and turn my yard into an amazing space for me and my family!

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    2 years ago

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    Matthew M.

    Thank you, Whitney. I would be happy to help out in the future

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    2 years ago

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    Matthew M.

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    2 years ago

    Pool area mulching was absolutely perfect. Prompt, competitive, professional! We'll do more work with Matthew!

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    Matthew M.

    Thank you so much, Gregg. It was a pleasure helping you out

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    Ask the Community - OSR Exteriors

    Review Highlights - OSR Exteriors

    Matthew and his team provided prompt and friendly service for removal of 10 giant diseased rosebushes.

    Mentioned in 8 reviews

    Read more highlights

    Absolute Fence & Gate

    Absolute Fence & Gate

    4.9
    (154 reviews)

    Summary: Travis, Amanda, Cade, and his team provide a fast, affordable, quality, and total turnkey…read moresolution for our automated gate. Bidding, construction, and gate commissioning were a breeze. All team members were extremely professional, knowledgable, and responsive. Detail: We reviewed four companies in the Austin area for a fence extension and automated gate for security purposes. Absolute Fence & Gate were outstanding to work with: they came in cheaper than all other alternatives, were the most responsive with clear communication, and were very knowledgable about the options within our space. Amanda was extremely responsive and helped us scope out our initial ask to coordinate an onsite bid walk quickly and helped sort out billing. Travis helped develop our initial concept for a gate into an efficient, turn-key solution that would abide by local codes and fit within our budget. After clarifying our scope, the project was completed at a lightning pace. They staggered the required demo of our old fence until the day they'd be able to erect the fencing to minimize the amount of time our house was exposed to the street. The work crews were very professional and Travis and his team clearly explained the scope each day and progress updates. In addition, Cade and the gate operator crew were outstanding. They set up the motor and made sure all items were functional tested. They did a terrific job commissioning the equipment and explaining how to use it. The commissioning team also noted that our gate operator had a minor issue and contacted the manufacturer for a same-day under warranty solution. The level of service was outstanding, and I was very pleased to have a total turnkey solution. During the construction, Travis would check in with the teams and ensure quality work which resulted in zero punch items at final walk. Travis even performed a final QA check on the operator to make sure operation was up to their quality standard. Every team member was very knowledgeable and professional. They provided excellent advice and suggestions and helped us craft our gate idea into a solution with a terrific product!

    Outstanding service from start to finish…read more My friends' fence was knocked down during the microburst last May, so I helped them get it replaced while they were away this summer. Craig Jolicoeur was so responsive, thoughtful and meticulous that you'd think it was his own fence that was going up. He didn't waste my time like others did with endless and irrelevant questions. He was straight to the point, efficient, and always friendly. The fence and gate look terrific and my friends are delighted. Good value, too. While Absolute Fence didn't submit the cheapest quote, I knew I was getting quality materials and finish for a great price.

    Campbell's Quality Fence

    Campbell's Quality Fence

    4.5
    (122 reviews)

    Eddie Campbell and his crew did a fantastic job replacing part of our backyard fence. He was easy…read moreto work with and he showed up when he said he would to get the job done and done quickly. Charged a fair price for the work, too. Highly recommend.

    I scoped out a few bids for a backyard privacy fence to replace the 30+ year-old existing fence…read morethat was an eye-sore, and not very private anymore! After meeting with Garret, I was so impressed with his professionalism and knowledge of fencing, that I was feeling good about his vision. Similar to what other reviewers have mentioned, the estimate for Campbell's was extremely affordable, and significantly below other estimates and anecdotal knowledge from my friends who have recently had similar work done installing fences around their homes. The work was completed according to the original timeline, and Garret coordinated with my other two neighbors on their shared costs, so I didn't have to worry about collecting their payments, etc. With so many options available for fence installation, I hope this review saves others some unnecessary research -- the other reviews for Campbell's are accurate, as these guys do quality work, on-time, and very price-competitive. The great customer service from Garret just added another benefit of giving my business to Campbell's! I'm looking forward to working with Campbell's on also adding a sealant / stain to complete the beautiful new addition to my house.

    RAM Fencing

    RAM Fencing

    4.6
    (66 reviews)

    I discovered them when they were doing a fence down the street. I asked the workers if they could…read moretake a look at my fence which was 25 years old and falling apart. The foreman contacted me and we arranged a visit. This took very little time and he walked me through everything including their recommendations. I went with the full deal -- rot board and metal posts and it came out spectacular! Everything is so precise and even when we ran into some issues they stepped in and made it right. My neighbors also added into the job a bit and they were willing to work with them to fix a problem connected to my fence for an extra fee. Both my neighbors and myself are really happy with it and it looks incredible. The workers were polite and all was cleaned up. While they may not be the cheapest out there they are top notch and reliable with high quality materials and work!

    I'm a retired commercial / industrial building contractor in Austin TX. As such, I have very little…read moretolerance for bullshit and shady operators. I solicited bids from five fencing contractors before choosing RAM Fencing to replace my 6' cedar privacy fence. We chose to replace the old fence with upgraded material and details. Due to a large amount of subsurface bedrock and other difficult work conditions on my property, I paid particular attention to each fencing contractor's attention to these specific details before going with RAM. RAM completed the job quickly, expertly, and with very high degree of attention towards quality.

    512 Outdoor

    512 Outdoor

    4.6
    (54 reviews)

    Todd and his crew helped fix our deck!…read more My family lives in the Oak Hill neighborhood in Southwest Austin and Todd came out to provide an estimate on the same day I reached out. We had some issues with wood rot and they quickly replaced the damaged boards and then restained the deck. I'm very pleased with the final product and it came out much better than I could have hoped for. Would highly recommend to anyone in the Austin area!

    New 2-story deck missed the mark across code, Trex guidelines, and aesthetics. Poor planning. Won't…read moremake it right. We lost 5 figures on a 2-man crew that lacks longevity with owner. Hire inspectors before paying final invoice. FYI "Custom Deck and Fence Austin" also has poor reviews on multiple sites noting owner Todd Louis Ratajik of "Good Day Baked Energy Snacks" (Forfeited Existence). Sites now name "Cesar" as owner. Negative reviews disappeared. AFFD has pending lawsuits with Travis County Courts. Unknown AFFD subcontractor alarmingly used my name and address in another client's lawsuit wtf! Standard: Visual consistency. AFFD: Mismatched railing. Todd's words: "It's the same railing but pinched." (A contractor's FB review notes lack of materials to properly complete jobs.) Std: Concrete pad supports stairs. AFFD: Stair stringers hover in air, failing to land on concrete. Todd blatantly texted that stringers would step out (not down) from deck. I refuted the abnormality. Top step was cut off; stringers don't reach concrete. Instead of extending pad or redoing stringers, an ugly post was set. Std: Stairs treads w/o gaps. No overhangs. AFFD: Stringer cuts forgot stairs' fascia; treads weren't 11+". Gaps added to meet code, so stair noses are 1.25+", ie trip hazards. FYI Use rise-to-run guidelines. Std: 42" deck railings. 34-38" stair railings ABOVE boards. AFFD: 44" deck railings. Didn't supply 34" stair railings; boards grossly notched to lower height, which start at 44"! Std: Posts sit on existing FINISHED concrete pads. (LOL) AFFD: Post had no contact with pad (after removing makeshift shams to hide the blunder) ie ZERO deck weight on ground. Todd asked if this was okay [to not deal with]. Post not corrected at start. Rough concrete poured atop pad to meet post. Ew. Std: 16" oc MAX joist spacing (Trex specs). AFFD: 7 of 13 spacings are 16+". No blocking. Add 1 or 2 joists = ~15.5" or 14" spacings. Todd said his ways are "affordable" and "economical". Eek. Best: Competitor contracts: "12-in joist spacings", "blocking", "glulam beam". Std: Trex Cocktail Rail Kit (full-width support, hidden fasteners). AFFD: 5.5" wavy floor boards nailed to 1" rail. Visible screws, rough shavings, corner gaps, no support eg 2x4s to flatten board. No countersunk screws and putty to hide nails. Std: Professional aesthetics. AFFD: Not spraying railing cuts = RUST. No continuity in stairs fascia to meet deck edge. Silver bolts on black railings. Posts unequal distance from deck edges. Cedar's shorter lifespan requires staining / maintenance is inferior to Trex's composite fascia. Std: Disclosure of unforeseen issues. Protocols. Loyal crews. AFFD: Crew wasted a day plotting makeshift repairs after causing roof damage. Licensed roofer was furious about erroneously-cut flashing. Roofers returned after crew again made damaging cuts where told not to. Zero acknowledgement from Todd. AFFD: Crew noted holes in house's ceiling after removing joist nails. No repairmen references. Not-our-problem mentality. AFFD: 15+ days by 2 tired guys: the hire + his actual neighbor. Ditto to reviewer compelled to supervise. Days start late, end after 7pm. My neighbors had 5 deck builders who left by 6pm still jolly. AFFD: Non-recyclables in recycling bin. Concrete and stinky liquid in trash bin. Cigarette butts, nails, and construction debris across yard. AFFD: Crew won't tell owner about gray areas and errors in judgments. One unsure if he'd get paid wth. Std: Professionalism. AFFD: No final walkthroughs. Owner ignores items in emails. Condescending; when I climbed a ladder re an issue (that I called a roofer to fix), Todd muttered that I was "an inspector, eh". Instead of talking measurements, Todd's retort was "I'm the owner of a deck company", as if titles alone grant proficiency. Labor is hired out, crew turnover is high. Workmanship depends on whoever is outsourced, who aren't deck builders so much as guys who "have built decks before". Expect no corrections on what Todd Ratajik deems as "good enough".

    Pinar Fence Installers

    Pinar Fence Installers

    5.0
    (18 reviews)

    I recently had my old fence replaced by Pinar fence. Everything about my experience with the…read morecompany was positive from the estimating to the installation and even invoicing. They were highly communicative. My installers worked tirelessly. They pointed out errors the former fence installer had made that reduced the strength of the fence. They reset and replaced the metal poles so it was done correctly. They cleaned up thoroughly and hauled away the old fence. Invoicing was electronic and offered options for type of transaction The new fence is soooo beautiful. And it smells fabulous, too. Nothing like new cedar. I highly recommend them.

    Easy 5 stars here. I saw the ratings in Yelp first, made a call, and had someone looking at my…read morefence the next day. Roberto and crew are awesome at quoting just what you need, and letting the homeowner make the decision on what to include in the final bid. Once you get your quote emailed, you can select it via the link and they will send you an email and text with scheduling times. They take the rain into account to ensure the work gets done without interference. I had a shared neighbor fence with rotting posts and they quoted 5 poles and any fixes to slats as needed. The quote included metal posts and wood, we chose metal for longevity. The installers put in cement to lock them in for good. Pinar also split the quote with my neighbor and sent us separate invoices. They finished the work in 2 days, only because my neighbor had them complete a new gate as well, which I just had them do as well. They can do it all when it comes to fence work, they are on time, polite, quiet, and clean up after the job is done. All removal is included in the pricing. No surprises on the bill. I will be having them come out and just finish out the rest of my posts to metal, to match the neighborhood fence, which started with metal anyways.

    OSR Exteriors - fencesgates - Updated August 2026

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